We had a wonderful trip to New Zealand, but our experience with our Maui Britz rental RV wasn't good at all.

There were two of us, and we opted for the "smaller" motor, which is meant to accommodate 4 comfortably (I can't imagine having four people in there, but I guess it's technically possible). We opted for with Maui brand, because we were told they were newer models, and quite frankly I didn't want to be stuck broken down on the side of the road with an older model. WELL, we don't feel like we got what we paid for AT ALL when it comes to quality or service. The service at pickup and drop off was terrible. The rep who was supposed to give us detailed explanations of how to use everything in the RV acted rushed, like she had better places to be. At one point, she actually SAID "I don't have time to show you that!" The RV was well equipped and relatively comfortable (the bed was actually great), but it was extremely noisy with pots and pans rattling around - we had to put paper towels between them all to reduce the annoying noise; the microwave mount was broken, so the oven kept sliding out and making horrible ratting noises as we drove - for the last two days we were afraid it was going to come crashing onto the floor at may times. The roof hatch flap was broken, so we couldn't open it for air ventilation, and somewhere on the roof there was a leak, so when it rained (which is did a lot while we were there), water would come with a heavy flow down onto the counter and got our bed wet - we had to resort to keeping towels up on the counter the whole time. And the worst part was we had a dead house battery the first time we tried to freedom camp without power hookup - we called the help line, and they told us we had to take it to a service center four hours out of our way the next day - which of course burned an entire day of our trip for us. I just think for the cost the product and service should have been much better, and I cannot recommend it.

Reviewed over 4 years ago