From 16 November 2019 we are travelling around the North and South Island of beautiful New Zealand with a Fiat Ducato camper from SweetasCampers which is very old (over 250,000 km!).

It was handed over to us as planned, however Unfortunately without a full tank.

From the beginning we had to deal with major technical issues including:

- when it’s connected to 240V we get electrical shocks whenever opening the door with the key or touching any metal based part of the camper

- the yellow check engine light turned on

- the rpm turned higher than normal without pushed throttle (1200 rpm)

- brakesystem warninglight is on frequently

- scratching noise when changing third to second gear

- camper suddenly starts to jerk while driving with no power when pushing the gas pedal

Unfortunately, we couldn’t reach our local contact agent for days. The message on his answering machine said that he is out of Office and even out of country!

Today when we could finally „talk“ to each other, he was very angry and offensive towards us on the phone, he did not let us even say anything, repeated frequently that he doesn‘t see any major problem about these things. He told us that he is absolutely sure that there is nothing wrong with the camper. We only shouldnˋt connect it to power anymore.

He also ensured that the camper had a service recently. However, the service sticker on the windscreen says that service was due on 31/10/19 and there is a note saying that only oil was changed.

Instead of giving us useful advice or support we were taught how to release the hand brake, asked if we were familiar with manual vehicles and told that our English was not good enough to talk and so we should send an email.

We are tired of getting offensed and getting treated like we were stupid. We feel very unsafe and alone with this.

If you also think that this is not OK then we recommend NOT to book your camper with SweetasCampers!

Reviewed almost 5 years ago