We cannot begin to express how much value Lynda and her team added to our travel experience.

We choose to rent at this company as we prefer family companies for better customer service. Rankers' reviews have limited characters so we'll only address to the amazing customer service we received. As customer service typically starts with a problem, this may sound like a bad review. However try to look through this and focus on their solutions as this was only a small part of our holiday. I challenge you to find a company that does better!

We stayed in New-Zealand for 28 days in their Ford-Transit 2004 lines. Their van was equipped with a large 80l water tank and recharged the batteries while driving and by a solar panel. This ensured that we never had to go to powered sites (although we did sometimes on laundry days) and had plenty

After day 1 we encountered some problems with wind whistling in the van as well some slight pulling to the left while driving. After a call, affordable was quick enough to try and arrange a solution and sent us to a garage. They were very helpful trying to find garages that were along our travel itinerary.

A few days later however we encountered another problem. Our van wouldn't start anymore. It was a rainy Sunday in Westport and road assistance did not want to investigate the problem. Affordable decided to send us a new campervan so we could continue our holidays. In just less than 5.5 hours, they assembeled a team, prepared a van and sent it from Christchurch (330 km's). On a Sunday!

They called us several times again to really check how we were doing. Starting from that point we had no issues at all anymore. Whenever we had some questions we were able to call them and they were very friendly to respond.

On the return date they were very honest too and we agreed to receive a refund for 2 days. Even after this we received some hugs to say good bye. They are a very warm yet professional team. I would highly recommend them!

Reviewed almost 5 years ago