Office hours are ridiculous for a major airport and the customer service is horrendous.

Our flight got cancelled from queenstown and we rang the office to inform them of our situation, the person I initially spoke to said that the office usually closes at four but given our situation the would allow “a couple of hours” after. The airline then worked tirelessly to get us into Auckland as early as possible, no small feat considering the amount of flights cancelled. They managed to get us on a flight arriving just after five, we then contacted the office and they backtracked on what was previously said, after pleading with the Auckland office to get them to understand the situation they said that they would be unable to wait an extra few minutes past the usual closing time to allow us to collect our camper. Not only should this not have happened in the first place as you would expect the office hours of a major airport to be longer, the blunt and rude manner in which the staff refused to help really has made me question why we booked with hippie in the first place. If we hadn’t already paid a bond we would be going elsewhere as I am very reluctant to give them any more of my money after their appalling customer service. I would recommend anyone looking to book a campervan to stay clear of this company as it appears that they really do not care about the customer at all. As a result we will be losing a full days worth of our holiday planned due to hippie campers, instead of a few hours due to a cancelled flight. We also had to fork out on accommodation and transport. My experience with hippie campers really has left a sour taste

Reviewed about 5 years ago