Worst experience ever!

Let me start by saying that the van was good and handled well... That is my only up side and why I gave a 2 instead of a 1 rating...

It took 2 hours to pick up with only 3 people in front of me, and the 15 minute return of vehicle took an hour. Hidden charges that they don't tell you about on their website, like the comprehensive insurance that isn't really comprehensive as it doesn't cover windscreen or tyre damage. So, if you don't upgrade to the most expensive insurance and you get a chip in the windscreen you are up for $500 replacement fee. Your hands are tied unless you want to risk fate, and they know it. They also didn;t disclose to us the very important fact that there is a 7c per kilometer charge for diesel vehicles that is needing to be paid on return of vehicle. The guy next to us had to cough up an additional $360 for the supposed 5000 kilometers he did in 12 days. It is fine if you know up front before you book the vehicle, but everything about them is hush hush so it looks like they are cheap, but really all they are doing is hiding the real cost of rental.

The van was good as I said except for the bedding. If you like sleeping on a plank with very little cushioning, then you will love it. We had to buy a mattress topper to make it semi good enough to sleep on. Upon return you have to take everything out of the van, so if you have excess food or have bought bigger mugs, because you want a decent cup of coffee and not a tiny thing like the one supplied, then it all goes back to the apollo team it seems, who divide it up to whoever wants it.

No bins to throw food out, very poor service standards, exceptionally long check out and return times, deceptive practices of non-disclosure, for us, not a good experience...

We did the South Island with Maui, and because of this experience, we will never use Apollo again anywhere in the world... Maui here we come.

Reviewed about 5 years ago