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thehonesttruth
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South Island ▷ Nelson Region ▷ Nelson ▷
Kiwi Campervans Nelson
0.5/5
I am writing about Kiwi Campervans, Carlyon Road, nr.
Nelson. I wish I'd read the reviews about this company on the internet before booking. If cheap is all that you are looking for then go for it but if you get problems they do get a bit defensive. They don't like to be told about faults of which, in our case, there were many. They take it all rather personally. The campervan got us from A to B but that's about the best that can be said about it. When things developed faults or didn't seem to be working properly I thought it helpful to tell them. I imagined that they might be interested enough want to improve things and make repairs for the next customer. All I got was a strangely evasive response and an aggressive tone. Very odd.
This unfair review was posted 3 years ago and it still rankles me! These clients booked through an agency and never corresponded directly with us. They complained to the agent without giving us the chance to sort things out. The supposedly unsatisfactory towels were new and there were not enough sheets for their liking!? We maintain our vehicles to the best possible standard with above average equipment (which is what customers tell us!). The clients bought more sheets and more towels and wanted to be reimbursed and were angry when we didn't comply. On top of all they left the camper van filthy and returned it late. My advice: treat others like you want to be treated!