We arrived at the international terminal at midnight, expecting a pickup service, as was stated in our booking.

Nobody was here, and we waited quite some time after managing to give them a phone call, to get picked up by a (presumed) stoned crazy driver (he might just have been on medication, so I'm careful with my words...). He was the only person picking up people from the airport and handing them the keys for their rental vehicle, nobody was attending drivenz's office.

When our turn came, we got told by this more than friendly staff member that we had to pay 50$ to get the car (my payment for the contract had already gone through and stated 0 NZD at pick up). So as it was close to 2 am, we were tired, we just paid... Only to get to the car and noticing the front right light was not working. May I mention that no inspection of the car was made, nor were we given any picture or evidence of prior damages that occurred to the car. Our fuel tank was not full, but we felt quite lucky, as another customer we talked to, told us his was not even half full...

Anyway, got back two days later at 5pm (6hours before we were supposed to give the car back), to be able to properly chat with a representative of the company, as it is supposed to close at 6pm. The employee was about to leave and I can't tell you how happy she was when she's seen us arriving and asking to have a chat. She just said she couldn't help, and told us to call the next day.

So we did, and got told the contract didn't include a free pickup from the airport (I'm a lawyer by trade and thank you, but I can read a contract). No apologies, no refund at all.

So overall, no customer service, and a bloody rip off company. Wish I'd have read the comments beforehand...

Reviewed over 5 years ago