Intercity is good when all goes to plan; but of things go awry- don't expect support, customer service or any kind of follow up.

As a frequent traveler with intercity- I am unimpressed with my recent experience!

My last trip from Wellington to Palmerston North was delayed 2 hours - with no time frame given with which to expect a bus despite calling and emailing. 2 hours outside in the cold with no bus in sight or constructive comms meant that I did not even have the option to go inside and get warm or even go to the toilet for fear of missing the bus. This then was compounded by the bus having no working toilet. Oh the joy's.

I would like to mention however that the replacement bus driver was lovely, professional and did his best to remedy a horrid trip. His management of a disorderly passenger was to be commended.

Ultimately however, my experience was uncomfortable, frustrating and all around disappointing and lacking. Not even a partial refund offered for the delay.

Avoid

Reviewed about 5 years ago