We received our campervan and proceeded to purchase food to stock our fridge for the journey ahead.

Claudia,

On the third day of our trip we smelt a sour smell from our fridge and realized that the fridge was not working and had to throw out $50 worth of food because of that. When we called THL for advice and then they shared that we needed to seset the battery and go to the service center. We went to the service center and then they say they have no slots for us on that day and then we could go to the Wanaka service center. We went to the Wanaka center and there was no service there. We then had to head back to Queenstown to get it fixed and by then it was already day 12 into our trip and towards the end of our trip. We are terribly upset with your service and how no help was given and wrong advice was also given that gave us lot of inconvenience as we have a baby that we have to cook for and couldn't because our fridge was broken and our entire campervan stank for 12days. This is a horrible experience for us as a family and I would not advice any of my friends to go through this. I wanted you to be aware of this and what we have to go through and how upset we are.

Reviewed almost 5 years ago