In general we were happy with our Jucy camper, and staff were friendly and helpful.

However, the 0800 system for pick-up in Christchurch let us down - the recorded message says that pick-ups from Christchurch run until 5.30pm, but the office actually shuts at 5.00pm. Our original pick-up time for our camper van was 11am, but our flight was cancelled, and the replacement flight (at 3.00pm) was also delayed. I kept Jucy informed of delays throughout the day, but my final message was not passed on. We landed at 4.45pm - on reaching the terminal I immediately called the 0800 number for the shuttle to the depot, but this was just a recorded message. Thanks to a shuttle driver from another company, I got a ride to Jucy depot. I arrived at 5.10pm to find the door locked. Staff eventually came out from a back door and told me they were closed, and that the rentals had "rolled-over" to the next day - they were prepared to leave me stranded there with my husband and luggage still at the airport! They claimed that the 0800 service had not emailed them my final message regarding the delayed flight. They did finally let me have the van, and were very courteous and helpful once that decision was made.

Reviewed over 4 years ago