Rory K
North Island ▷ Auckland Region ▷ Auckland ▷
0.5/5
I am a hertz platinum member.
I recently travelled to New Zealand and made a reservation to pick up a car for ten days at auckland international airport. In making the booking I declined insurance excess coverage. My booking confirmation shows this. After arriving after a 14 hour flight travelling alone with a two year old I went to the hertz counter. I was asked if I wanted the coverage and I again declined - this time verbally. Then I was handed the keys and a contract to sign. I didn’t read the small print. The agent had indicated I accepted the coverage - I did not. I was charged over 300 dollars for coverage I had twice declined - online and verbally. Hertz are saying they will not refund because I signed the contract. This is clear bait and artichoke and unethical and basically fraud