They may be the largest but certainly NOT the GREATEST.

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There Customer services and central (calling- centre) replies are RUBBISH. It is foolhardy these days to pretend that the Customer Services Manager does not have a phone number, after you drive 220Kms back to Auckland Branch to collect the Hook-up cable they left of the Van! To make matters worse - they realised this after we left there base (they found the cable on the ground where van parked up) that afternoon and FAILED to make contact with us by phone (to our NZ Mobile on record) OR Email!

The c/service manager (I think called Pheyra) was the most useless employee that I met at Auckland Branch - Pathetic and could not " manage " any problem put to her!!

After much advice from people we met on the cruise, it is impossible to visit both N and S Islands within 14 days hire planned so we tried to change our return to be back to Auckland after 14 days in North Island with an idea of doing the South Island on a further visit. MAUI insisted that this would not be possible unless we agreed to pay another £1003 pounds to our UK agent (Trailfinders) not to return Van to CHRISTCHURCH. We thought we would save the ferry and one-way costs and hopefully see all of N.Island in 14 days. Our dispatcher at Maui Auckland agreed this made more sense and he was sure there was no need to worry, he would just talk to his manager on duty, who looked up on our file and said "No way- Not Possible". Our dispatcher ( who showed us around the van & signed paperwork) was really disappointed at this "Money Grabbing" scenario where there were already too many vehicles in Christchurch on our return date! He kindly cancelled the NZ$ 250 one-way fee that was to be charged!

So, all in all, Maui are not the best and they did not accept all of my descriptions regarding the poor design features of a nearly new van (6 months old) where they had provided us with a three berth ULTIMA van (Extra bed and seat behind driver) instead!

Reviewed almost 5 years ago