Apollo motorhomes has probably some of the worst customer service I've ever experienced.

Please rent from another company!!! We purchased insurance with our campervan and I dunno what it really helped with. Our vehicle broke down due to the alternator not charging the battery. Roadside assistance was useless and so unhelpful we were put on hold and transferred numerous times. Finally after 2 and a half hours of it being dark on the side of the highway someone showed up. He explained the alternator won't charge the battery and this wasn't on us it's the vehicle itself they rented us. He attached a battery to our faulty one and told us to drive to the next town because it wasn't safe where we broke down. He said he would follow us in case we break down again..why not send us a tow truck ? I guess they just want to save a buck in anyway. Luckily we made it to the service station and he said we could camp there it's a self contained vehicle...again we tried to contact that "amazing" roadside assistance number and were put on hold and getting no results...No compensation to stay in a hotel or motel or offer of another rental vehicle just told to camp out in a service station that happened to be parked next to a fire station. The fire station ended up going off with their alarm 2 hours after we finally managed to sleep freaking us out. After a horrible nights rest we got a tow truck with a rental car to get back to Christchurch. So grateful we made it back in time for our flight home because no way would apollo consider refunding us for being the cause of us missing our flight back. Of course we wanted to go speak to them in person since the phone is too difficult for them to give us a direct answer and continue to transfer us around and have us on hold. However they were closed for good Friday and we had a flight to catch. Now that we are back home we have tried to reach out and no refund yet.... so far just charges from them on our credit cards.

Reviewed over 5 years ago