Clive Browning
North Island ▷ Auckland Region ▷ Auckland ▷
5.0/5
We booked NZ Frontiers because of the glowing reviews.
Kenrick was indeed personable, very informative and always available fully living up to his reputation.
I always think that the measure of a company is not only what they do well, but how they cope when things go wrong.
We booked a motorhome for 60 days. We had a few very minor issues at first which Kenrick sorted promptly, even getting mechanics to call at our campsite so as not to interfere with our trip.
Late in the holiday we had the nightmare scenario, for both him and us, of the motorhome breaking down in a remote area. We could not fault the service we received. Kenrick promptly arranged for recovery, onward accommodation and even a courtesy car while the repairs were quickly carried out. He even offered to drive down with a replacement motorhome. Kenrick kept us fully informed at all stages as to what was happening and got us back on the road very quickly. We, and the mechanic, put it down to “one of those things” and the mechanic advised us it was certainly not due to lack of maintenance which he said was exemplary.
In conclusion we would recommend this company wholeheartedly, for peace of mind and great service. Kenrick will indeed look after you. We would, without hesitation, use NZ Frontiers again - which says it all.