First off we land at the airport in Aukland and cant find their kiosk anywhere.

I ask customer service, and I tell them I booked with Scotties and they laughed at me. We had just arrived on a marathon trip from Canada with two small children, and found out that we were after hours and no one was at the offsite office. We had to go through an online form to get our car, none of this information was relayed to us prior to landing. Through the online form you have to submit a copy of your drivers license except it would not accept the format of the photo. We went back and forth with someone on the phone long distance. Anyways the worst part was that after its all said and done, I find a charge from scotties for 500 NZ on my credit card, even though it was all paid for through air miles. I figure it was a deposit and would be refunded, that was in November 2018, we are now at April 2019 and still it has not been resovled!!! I go back and forth through emails with them (since I can't seem to find a number that will accept international calls) then they just stop responding. I start emailing back and forth again and they forward it to someone else, then crickets again.

Its a joke stay away!! Your better off paying full price at a legitimate rental company.

Reviewed over 5 years ago and experienced in October 2018