I was going to do a relocation of an Ace rental car and it did not work because the staff said my credit card is not a credit card!

Staff was really rude, unwilling to find a solution. My card has been accepted in many rental companies with no issue. I found the staff was challenging the nature of my credit card to impose their insurance policies on me, when I had already purchased insurance with a specialized company. An extremely bad customer experience with Ace rentals. And a very poor conversation on what a credit card is, with a stubborn person not willing to check any information.

Reviewed over 5 years ago