I have rented a camper van for 2 weeks with MAUI from Christchurch , I had selected and paid a premium thinking that MAUI camper van are well maintained and based on previous good experiences with MAUI

in Australia .

The plate number of the van I got was KWK 734 and this van have an alignment problem for the direction , always pulling to the left .

During my trip I went to MAUI Queenstown to ask them to look at it , they refused to do so as they answer that I should first book an appointment .

When I returned the camper van after doing 3000 km , I complained to the staff , but they refused to take the complain and just answered that their camper van are all checked and good .

Apart from the mis alignement of the direction , the bread toaster was also broken when we took the camper van , which show that in reality they don't check anything between 2 rentals .

After I came back from New Zealand , I got an email from MAUI asking me to review my experience

As my review was not positive for them , they just did not include it into their website .

My suggestion is avoid MAUI NZ , this not worth to paid a premium for such camper van and the way they handle customers is terrible . They just dont care !

Reviewed over 5 years ago