Julie Cook
North Island ▷ Waikato ▷ Hamilton ▷
0.5/5
Dont ever bother staying here.
WAINGARO HOT SPRINGS PARK IS DISGUSTING. We had booked in a month in advance for 1 night but upon our arrival, they had replaced our booking with someone else who
was staying longer and our booking had been canceled without notification. After complaining, they put us another cabin with no blankets sheets pillows or towels as we originally were told these were all provided and we didnt need to bring any. We requested blankets and pillows and got 1 thin blanket each with no pillows, so spent a very cold night. No heaters available either. The cabins had cigarette butts on the floor, stunk of stale smoke and mould. Cockroaches were running about in the cupboards and the mattresses were dirty and stained. We had to use the shared public toilets and showers as our original cabin had been given to someone else but the shared bathroom had no soap, no paper hand towels and we had no towels. The Manager wasnt available to complain to, and we were told she was out shopping all day and had no cell phone to contact her!. The man in reception was very apologetic however. The place is rundown, old and just plain out gross. Will not return there and id never recommend this discusting poorly managed place to anyone elce either.