Lili
North Island ▷ Auckland Region ▷ Auckland ▷
1.0/5
We are van owners and have been using Share a Camper for nearly 4 years.
During this time we have had too Many bad experiences where Share A Camper did nothing to assist either us or our guests. Our van got abandoned by one set of guests and Share A Camper did nothing to assist us in getting our van back. We should have stopped using them there and then but foolishly continued. Since then all customer service has been appalling and to us it seems like the company just takes money from the owners and from The holiday makers and offers nothing at all In the way of customer service when things go wrong. Even when guests have had full inclusive insurance they didn't receive any assistance.As a van Owners please be aware that this company will actually penalise you - the owner if your van gets damaged whilst hired out and if you can't get it fixed in time for the next booking you will Be fined. Terrible policy!
Share a Camper has some huge areas that need improving as a company, number one being customer service and support.
The reason I have them a 2/10 is because they did get us lots of bookings over the years however We will not it be using them again in the future.