TIMOTHY SYKES
North Island ▷ Auckland Region ▷ Auckland ▷
0.5/5
I'd have to agree with the negative comments below, especially the one by Cate: DON'T USE SHAREACAMPER!!!
Due to an inexplicable situation whereby the owner of our rented vehicle gave us the wrong meeting place address for drop-off, we had to leave the vehicle in an airport car park. ShareACamper's response was to fine me several times over, then split the proceeds with the owner. Throughout they ignored all my correspondence, which I ensured was polite, friendly and informative throughout. They eventually replied, but only to throw all sorts of nonsense replies at me. They refused to mediate with the owner, who profited handsomely from the occasion, and refused to acknowledge that they'd made an error in taking money from me in the first place. At one point they tried to fob me off by saying they'd refund an admin fee, but of course this never materialised. The staff were negligent and lacking in accountability, and didn't care about their error. Judging by other online reviews I've read, such actions represent a considerable additional income stream for this company! I'm sharing this experience as I don't want anyone else to fall foul of unwarranted fines such as the ones I was hit with.
GO WITH A MORE ESTABLISHED, MORE REPUTABLE AND MORE HONEST RENTAL FIRM!!!