A mess from start to finish.

We arrived having completed all the online check-in information, including our request for child-seats. I even called two days before and they confirmed the child seats were requested on our booking and would be in the camper when we arrived. So when we get shown our camper and there's no seats, I ask where they are, and the girl just turned and walked off saying, and I quote, she "doesn't want to talk to sh!tty people like you". (even this review site won't let me type in the words she actually used. I have no idea why she reacted like this, but maybe she's in the wrong industry. The guy who then took her place (I think his name was Kevin?) was very good.

The camper itself was in fairly poor condition, but was functional and clean. The sat-nav hadn't been updated in seemingly a very long time and so didn't show the local routes around the hire-centre correctly which is a problem because the local main road has changed very significantly. Also, the sat-nav wouldn't hold more than 12% charge which didn't last long...a problem because this is where the wifi comes from...so for us to use the wifi we needed the engine running. The vehicle battery (not the home batter) was goosed and went flat on us twice (and no, this wasn't because we left lights on or anything like that) which necessitated me sourcing help to start the vehicle. The pick-up and drop off process was slow, and the staff generally just look uninterested and slow in everything they do. The step didn't function - it is electronically activated and without it you're left with a very large step-up into the vehicle...too large for my 2 year old daughter to cope with, and at one point she slipped down it and injured her back.

Overall a very disappointing experience, and I'm still staggered at being called a sh!tty person for seemingly no reason. Pretty disgraceful.

Reviewed over 5 years ago