DO NOT USE THIS COMPANY - After calling all 3 phone numbers on the confirmation sheet we had to call Auckland head office to get someone to pick us up.

More than 35 minutes later someone arrived who had no customer service skills stating "we were on the phone". No apology. Nothing. The office is a shabby and untidy shed. Our vehicle was dirty, covered in cobwebs, had seat knobs missing (you couldn't adjust the passenger seat back), key remote didn't work and the key itself was very loose in its holder. The car sounded like it needed a new gearbox. Overall the experience was abysmal. Next time I'll use GO Rentals again, they cost a bit more but the service is slick and professional and the vehicles top knotch.

Reviewed almost 6 years ago