Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2500 days | 100% |
| Katrina | 10/10 | 2926 days | 78% |
| Jaroslav Kacmar | 10/10 | 3215 days | 62% |
| Leesa Teuber | 7/10 | 3245 days | 56% |
| Corbin Hure | 8/10 | 3283 days | 57% |
| Nadja | 8/10 | 3288 days | 57% |
| Daphne Andrey | 9/10 | 3299 days | 57% |
| Ramon Corbett | 9/10 | 3316 days | 56% |
| Brent Johnson | 8/10 | 3323 days | 55% |
| Claudia Klinge | 9/10 | 3331 days | 55% |
| Dita Vasquez | 8/10 | 3350 days | 53% |
| Carl_Larsen | 10/10 | 3505 days | 46% |
| Michelle O'Regan | 8/10 | 3541 days | 43% |
| Clotilde Jean | 8/10 | 3552 days | 43% |
| Michael Busching | 9/10 | 3555 days | 43% |
| Rodrigo | 8/10 | 3555 days | 42% |
| Jenny Young | 10/10 | 3556 days | 43% |
| Jael Disanto | 8/10 | 3556 days | 42% |
| Nico Neubauer | 10/10 | 3557 days | 43% |
| Alex | 10/10 | 3575 days | 42% |
| Angharad Lloyd | 8/10 | 3579 days | 41% |
| Ben and Pauline | 7/10 | 3579 days | 39% |
| Hjordis | 9/10 | 3587 days | 41% |
| Laurent Petit | 10/10 | 3591 days | 41% |
| Wil Goes | 8/10 | 3592 days | 41% |
| Lea Watterson | 8/10 | 3600 days | 40% |
| Lisa | 8/10 | 3606 days | 40% |
| Chris | 8/10 | 3612 days | 39% |
| Anais Touri | 7/10 | 3615 days | 37% |
| Anna Grafenstein | 8/10 | 4263 days | 5% |
| Tina Hilbich | 9/10 | 4280 days | 4% |
| Simeon W | 9/10 | 4280 days | 4% |
| Frederieke | 9/10 | 4282 days | 4% |
| Julian | 9/10 | 4282 days | 4% |
| Sagi | 5/10 | 4302 days | 2% |
| Hadar | 7/10 | 4302 days | 2% |
| Mirjam Betschart | 8/10 | 4312 days | 2% |
| Felix Brettner | 9/10 | 4317 days | 2% |
| Magdalene Zech | 8/10 | 4347 days | 0% |
| Marco Newald | 9/10 | 4347 days | 0% |
| Anne and Steve Bartlett | 10/10 | 4349 days | 0% |
| hendrik king | 7/10 | 4571 days | 24% |
| Sven Woelk | 8/10 | 4627 days | 26% |
| Annika Schmidt | 7/10 | 4637 days | 24% |
| Patrick Stoeit | 7/10 | 4637 days | 24% |
| Marie | 7/10 | 4648 days | 24% |
| Kevin Desjandino | 8/10 | 4740 days | 26% |
| Kimothy | 5/10 | 4997 days | 20% |
| Armin Boehmer | 8/10 | 5023 days | 26% |
| sidcupjon | 8/10 | 5028 days | 26% |
| Barbara | 7/10 | 5038 days | 24% |
| Sabine & Stefan | 10/10 | 5041 days | 26% |
| Aoife Lillis | 8/10 | 5045 days | 26% |
| Gerhard | 8/10 | 5055 days | 26% |
| J Bliss | 8/10 | 5119 days | 26% |
| Jo Delbrugge | 7/10 | 5123 days | 24% |
| Wendy Ashmore | 8/10 | 5135 days | 26% |
| Rjay | 9/10 | 5333 days | 26% |
| qofd | 10/10 | 5333 days | 26% |
| Jon_and_Family | 8/10 | 5363 days | 26% |
| Sean Brownell | 7/10 | 5363 days | 24% |
| Hadas and Amichay Guter | 4/10 | 5379 days | 17% |
| Tina Madsen | 8/10 | 5380 days | 26% |
| Michaela Strohmarer | 10/10 | 5386 days | 26% |
| NormanGates | 2/10 | 5453 days | 11% |
| Nuro | 9/10 | 5500 days | 26% |
| Andrew Hammond | 8/10 | 5545 days | 26% |
| Mary Van | 9/10 | 5575 days | 26% |
| rayfuge | 10/10 | 5575 days | 26% |
| nelliekaye | 7/10 | 5575 days | 24% |
| travelbunnyadventures | 7/10 | 5698 days | 24% |
| maelstrom | 8/10 | 5698 days | 26% |
| nuwee | 9/10 | 5728 days | 26% |
| Martina Pankova | 9/10 | 5734 days | 26% |
| Polil | 10/10 | 5745 days | 26% |
| Thirza & Roeland | 8/10 | 5766 days | 26% |
| Jobbs | 8/10 | 5768 days | 26% |
| Ben Miklozek | 8/10 | 5787 days | 26% |
| Marianne Lovdal | 9/10 | 5787 days | 26% |
| Dale W | 7/10 | 5796 days | 24% |
| soomoo | 10/10 | 5818 days | 26% |
| asselman | 8/10 | 5834 days | 26% |
| Mark Tolson | 10/10 | 5851 days | 26% |
| Stephanie Steiner | 9/10 | 5853 days | 26% |
| Peattie | 7/10 | 5861 days | 24% |
| Roma | 8/10 | 5872 days | 26% |
| Andrea and Craig Swinson | 6/10 | 5873 days | 22% |
| Sarah Smith | 10/10 | 5875 days | 26% |
| Anna | 8/10 | 5879 days | 26% |
| eowyn2k | 7/10 | 5879 days | 24% |
| paulandcathy | 7/10 | 5904 days | 24% |
| DustyLaptop | 8/10 | 6032 days | 26% |
| AndyEngland | 8/10 | 6081 days | 26% |
| PamB | 9/10 | 6081 days | 26% |
| StephaineFrance | 8/10 | 6090 days | 26% |
| davidne | 7/10 | 6093 days | 24% |
| Sally477 | 7/10 | 6094 days | 24% |
| Michael Walsall | 9/10 | 6103 days | 26% |
| Sarah Bridge | 10/10 | 6113 days | 26% |
| GraceB | 9/10 | 6115 days | 26% |
| Halley | 9/10 | 6123 days | 26% |
| CarleyJ | 9/10 | 6127 days | 26% |
| Christina | 8/10 | 6129 days | 26% |
| Christian | 9/10 | 6129 days | 26% |
| Hans | 10/10 | 6141 days | 26% |
| lenam | 8/10 | 6141 days | 26% |
| Whiteeee | 9/10 | 6183 days | 26% |
| bobmcg | 9/10 | 6206 days | 26% |
| Anette | 10/10 | 6212 days | 26% |
| Mark Coffey | 9/10 | 6244 days | 26% |
| nsmith | 9/10 | 6245 days | 26% |
| Michelle | 10/10 | 6267 days | 26% |
| chubby69 | 8/10 | 6305 days | 26% |
| Christian | 4/10 | 6480 days | 17% |
| Eon Alers | 7/10 | 6483 days | 24% |
| Chantell Merne | 10/10 | 6483 days | 26% |
| helga | 10/10 | 6486 days | 26% |
| Jurg Meister | 10/10 | 6493 days | 26% |
| Vaclaf | 8/10 | 6504 days | 26% |
| ranker_851 | 6/10 | 6504 days | 22% |
| Roman | 7/10 | 6504 days | 24% |
| Atara | 10/10 | 6504 days | 26% |
| Ondrej Kacena | 8/10 | 6504 days | 26% |
| Vicky Elliott | 8/10 | 6504 days | 26% |
| Sierze Oosterhuis | 9/10 | 6504 days | 26% |
| Tania | 8/10 | 6504 days | 26% |
| Laurie | 8/10 | 6504 days | 26% |
| Rotem | 9/10 | 6504 days | 26% |
| Coral | 8/10 | 6504 days | 26% |
| Andrew | 8/10 | 6504 days | 26% |
| Daniela | 10/10 | 6505 days | 26% |
| Gabriel Faber | 9/10 | 6568 days | 26% |
| Edwin | 8/10 | 6574 days | 26% |
| Hanna Tidebrant | 10/10 | 6660 days | 26% |
| Julie | 10/10 | 6779 days | 26% |
| Kate | 9/10 | 6851 days | 26% |
| Rolf Kruger | 9/10 | 6871 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.