G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2265 days | 100% |
| Katrina | 10/10 | 2692 days | 80% |
| Jaroslav Kacmar | 10/10 | 2980 days | 66% |
| Leesa Teuber | 7/10 | 3010 days | 60% |
| Corbin Hure | 8/10 | 3048 days | 62% |
| Nadja | 8/10 | 3053 days | 61% |
| Daphne Andrey | 9/10 | 3064 days | 61% |
| Ramon Corbett | 9/10 | 3081 days | 61% |
| Brent Johnson | 8/10 | 3088 days | 60% |
| Claudia Klinge | 9/10 | 3096 days | 60% |
| Dita Vasquez | 8/10 | 3115 days | 58% |
| Carl_Larsen | 10/10 | 3271 days | 52% |
| Michelle O'Regan | 8/10 | 3306 days | 49% |
| Clotilde Jean | 8/10 | 3317 days | 49% |
| Michael Busching | 9/10 | 3320 days | 49% |
| Rodrigo | 8/10 | 3320 days | 49% |
| Jenny Young | 10/10 | 3321 days | 50% |
| Jael Disanto | 8/10 | 3321 days | 49% |
| Nico Neubauer | 10/10 | 3322 days | 50% |
| Alex | 10/10 | 3340 days | 49% |
| Angharad Lloyd | 8/10 | 3344 days | 47% |
| Ben and Pauline | 7/10 | 3344 days | 45% |
| Hjordis | 9/10 | 3352 days | 48% |
| Laurent Petit | 10/10 | 3356 days | 48% |
| Wil Goes | 8/10 | 3357 days | 47% |
| Lea Watterson | 8/10 | 3365 days | 46% |
| Lisa | 8/10 | 3371 days | 46% |
| Chris | 8/10 | 3377 days | 46% |
| Anais Touri | 7/10 | 3380 days | 43% |
| Anna Grafenstein | 8/10 | 4028 days | 15% |
| Tina Hilbich | 9/10 | 4045 days | 14% |
| Simeon W | 9/10 | 4045 days | 14% |
| Frederieke | 9/10 | 4047 days | 14% |
| Julian | 9/10 | 4047 days | 14% |
| Sagi | 5/10 | 4067 days | 10% |
| Hadar | 7/10 | 4067 days | 12% |
| Mirjam Betschart | 8/10 | 4077 days | 12% |
| Felix Brettner | 9/10 | 4082 days | 12% |
| Magdalene Zech | 8/10 | 4112 days | 11% |
| Marco Newald | 9/10 | 4112 days | 11% |
| Anne and Steve Bartlett | 10/10 | 4114 days | 11% |
| hendrik king | 7/10 | 4336 days | 0% |
| Sven Woelk | 8/10 | 4392 days | 22% |
| Annika Schmidt | 7/10 | 4402 days | 21% |
| Patrick Stoeit | 7/10 | 4402 days | 21% |
| Marie | 7/10 | 4413 days | 21% |
| Kevin Desjandino | 8/10 | 4505 days | 22% |
| Kimothy | 5/10 | 4762 days | 17% |
| Armin Boehmer | 8/10 | 4788 days | 22% |
| sidcupjon | 8/10 | 4793 days | 22% |
| Barbara | 7/10 | 4803 days | 21% |
| Sabine & Stefan | 10/10 | 4806 days | 23% |
| Aoife Lillis | 8/10 | 4810 days | 22% |
| Gerhard | 8/10 | 4820 days | 22% |
| J Bliss | 8/10 | 4884 days | 22% |
| Jo Delbrugge | 7/10 | 4888 days | 21% |
| Wendy Ashmore | 8/10 | 4900 days | 22% |
| Rjay | 9/10 | 5098 days | 23% |
| qofd | 10/10 | 5098 days | 23% |
| Jon_and_Family | 8/10 | 5128 days | 22% |
| Sean Brownell | 7/10 | 5128 days | 21% |
| Hadas and Amichay Guter | 4/10 | 5144 days | 14% |
| Tina Madsen | 8/10 | 5145 days | 22% |
| Michaela Strohmarer | 10/10 | 5151 days | 23% |
| NormanGates | 2/10 | 5218 days | 9% |
| Nuro | 9/10 | 5265 days | 23% |
| Andrew Hammond | 8/10 | 5310 days | 22% |
| Mary Van | 9/10 | 5340 days | 23% |
| rayfuge | 10/10 | 5340 days | 23% |
| nelliekaye | 7/10 | 5340 days | 21% |
| travelbunnyadventures | 7/10 | 5463 days | 21% |
| maelstrom | 8/10 | 5463 days | 22% |
| nuwee | 9/10 | 5493 days | 23% |
| Martina Pankova | 9/10 | 5499 days | 23% |
| Polil | 10/10 | 5510 days | 23% |
| Thirza & Roeland | 8/10 | 5531 days | 22% |
| Jobbs | 8/10 | 5533 days | 22% |
| Ben Miklozek | 8/10 | 5552 days | 22% |
| Marianne Lovdal | 9/10 | 5552 days | 23% |
| Dale W | 7/10 | 5561 days | 21% |
| soomoo | 10/10 | 5583 days | 23% |
| asselman | 8/10 | 5599 days | 22% |
| Mark Tolson | 10/10 | 5616 days | 23% |
| Stephanie Steiner | 9/10 | 5618 days | 23% |
| Peattie | 7/10 | 5626 days | 21% |
| Roma | 8/10 | 5637 days | 22% |
| Andrea and Craig Swinson | 6/10 | 5638 days | 19% |
| Sarah Smith | 10/10 | 5640 days | 23% |
| Anna | 8/10 | 5644 days | 22% |
| eowyn2k | 7/10 | 5644 days | 21% |
| paulandcathy | 7/10 | 5669 days | 21% |
| DustyLaptop | 8/10 | 5797 days | 22% |
| AndyEngland | 8/10 | 5846 days | 22% |
| PamB | 9/10 | 5846 days | 23% |
| StephaineFrance | 8/10 | 5855 days | 22% |
| davidne | 7/10 | 5858 days | 21% |
| Sally477 | 7/10 | 5859 days | 21% |
| Michael Walsall | 9/10 | 5868 days | 23% |
| Sarah Bridge | 10/10 | 5878 days | 23% |
| GraceB | 9/10 | 5880 days | 23% |
| Halley | 9/10 | 5889 days | 23% |
| CarleyJ | 9/10 | 5892 days | 23% |
| Christina | 8/10 | 5895 days | 22% |
| Christian | 9/10 | 5895 days | 23% |
| Hans | 10/10 | 5907 days | 23% |
| lenam | 8/10 | 5907 days | 22% |
| Whiteeee | 9/10 | 5948 days | 23% |
| bobmcg | 9/10 | 5971 days | 23% |
| Anette | 10/10 | 5978 days | 23% |
| Mark Coffey | 9/10 | 6009 days | 23% |
| nsmith | 9/10 | 6011 days | 23% |
| Michelle | 10/10 | 6033 days | 23% |
| chubby69 | 8/10 | 6070 days | 22% |
| Christian | 4/10 | 6245 days | 14% |
| Eon Alers | 7/10 | 6248 days | 21% |
| Chantell Merne | 10/10 | 6248 days | 23% |
| helga | 10/10 | 6252 days | 23% |
| Jurg Meister | 10/10 | 6258 days | 23% |
| Vaclaf | 8/10 | 6269 days | 22% |
| ranker_851 | 6/10 | 6269 days | 19% |
| Roman | 7/10 | 6269 days | 21% |
| Atara | 10/10 | 6269 days | 23% |
| Ondrej Kacena | 8/10 | 6269 days | 22% |
| Vicky Elliott | 8/10 | 6269 days | 22% |
| Sierze Oosterhuis | 9/10 | 6269 days | 23% |
| Tania | 8/10 | 6269 days | 22% |
| Laurie | 8/10 | 6269 days | 22% |
| Rotem | 9/10 | 6269 days | 23% |
| Coral | 8/10 | 6269 days | 22% |
| Andrew | 8/10 | 6269 days | 22% |
| Daniela | 10/10 | 6270 days | 23% |
| Gabriel Faber | 9/10 | 6333 days | 23% |
| Edwin | 8/10 | 6339 days | 22% |
| Hanna Tidebrant | 10/10 | 6425 days | 23% |
| Julie | 10/10 | 6544 days | 23% |
| Kate | 9/10 | 6616 days | 23% |
| Rolf Kruger | 9/10 | 6636 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.46% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 66 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.41% |
| 198 | -3.43% |
| 199 | -3.45% |
| 200 | -3.46% |
| 201 | -3.48% |
| 202 | -3.50% |
| 203 | -3.52% |
| … | … |
Balancing Adjustment
2.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.