Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2147 days | 100% |
| Katrina | 10/10 | 2574 days | 81% |
| Jaroslav Kacmar | 10/10 | 2862 days | 67% |
| Leesa Teuber | 7/10 | 2892 days | 61% |
| Corbin Hure | 8/10 | 2930 days | 63% |
| Nadja | 8/10 | 2935 days | 63% |
| Daphne Andrey | 9/10 | 2946 days | 63% |
| Ramon Corbett | 9/10 | 2963 days | 62% |
| Brent Johnson | 8/10 | 2970 days | 61% |
| Claudia Klinge | 9/10 | 2978 days | 61% |
| Dita Vasquez | 8/10 | 2997 days | 60% |
| Carl_Larsen | 10/10 | 3153 days | 54% |
| Michelle O'Regan | 8/10 | 3188 days | 51% |
| Clotilde Jean | 8/10 | 3199 days | 51% |
| Michael Busching | 9/10 | 3202 days | 51% |
| Rodrigo | 8/10 | 3202 days | 50% |
| Jenny Young | 10/10 | 3203 days | 52% |
| Jael Disanto | 8/10 | 3203 days | 50% |
| Nico Neubauer | 10/10 | 3204 days | 51% |
| Alex | 10/10 | 3222 days | 51% |
| Angharad Lloyd | 8/10 | 3226 days | 49% |
| Ben and Pauline | 7/10 | 3226 days | 47% |
| Hjordis | 9/10 | 3234 days | 50% |
| Laurent Petit | 10/10 | 3238 days | 50% |
| Wil Goes | 8/10 | 3239 days | 49% |
| Lea Watterson | 8/10 | 3247 days | 48% |
| Lisa | 8/10 | 3253 days | 48% |
| Chris | 8/10 | 3259 days | 48% |
| Anais Touri | 7/10 | 3262 days | 45% |
| Anna Grafenstein | 8/10 | 3910 days | 18% |
| Tina Hilbich | 9/10 | 3927 days | 17% |
| Simeon W | 9/10 | 3927 days | 17% |
| Frederieke | 9/10 | 3929 days | 17% |
| Julian | 9/10 | 3929 days | 17% |
| Sagi | 5/10 | 3949 days | 12% |
| Hadar | 7/10 | 3949 days | 15% |
| Mirjam Betschart | 8/10 | 3959 days | 16% |
| Felix Brettner | 9/10 | 3964 days | 16% |
| Magdalene Zech | 8/10 | 3994 days | 14% |
| Marco Newald | 9/10 | 3994 days | 14% |
| Anne and Steve Bartlett | 10/10 | 3996 days | 14% |
| hendrik king | 7/10 | 4218 days | 3% |
| Sven Woelk | 8/10 | 4274 days | 1% |
| Annika Schmidt | 7/10 | 4284 days | 0% |
| Patrick Stoeit | 7/10 | 4284 days | 0% |
| Marie | 7/10 | 4295 days | 0% |
| Kevin Desjandino | 8/10 | 4387 days | 20% |
| Kimothy | 5/10 | 4644 days | 15% |
| Armin Boehmer | 8/10 | 4670 days | 20% |
| sidcupjon | 8/10 | 4675 days | 20% |
| Barbara | 7/10 | 4685 days | 19% |
| Sabine & Stefan | 10/10 | 4688 days | 20% |
| Aoife Lillis | 8/10 | 4692 days | 20% |
| Gerhard | 8/10 | 4702 days | 20% |
| J Bliss | 8/10 | 4766 days | 20% |
| Jo Delbrugge | 7/10 | 4770 days | 19% |
| Wendy Ashmore | 8/10 | 4782 days | 20% |
| Rjay | 9/10 | 4980 days | 20% |
| qofd | 10/10 | 4980 days | 20% |
| Jon_and_Family | 8/10 | 5010 days | 20% |
| Sean Brownell | 7/10 | 5010 days | 19% |
| Hadas and Amichay Guter | 4/10 | 5026 days | 12% |
| Tina Madsen | 8/10 | 5027 days | 20% |
| Michaela Strohmarer | 10/10 | 5033 days | 20% |
| NormanGates | 2/10 | 5100 days | 7% |
| Nuro | 9/10 | 5147 days | 20% |
| Andrew Hammond | 8/10 | 5192 days | 20% |
| Mary Van | 9/10 | 5222 days | 20% |
| rayfuge | 10/10 | 5222 days | 20% |
| nelliekaye | 7/10 | 5222 days | 19% |
| travelbunnyadventures | 7/10 | 5345 days | 19% |
| maelstrom | 8/10 | 5345 days | 20% |
| nuwee | 9/10 | 5375 days | 20% |
| Martina Pankova | 9/10 | 5381 days | 20% |
| Polil | 10/10 | 5392 days | 20% |
| Thirza & Roeland | 8/10 | 5413 days | 20% |
| Jobbs | 8/10 | 5415 days | 20% |
| Ben Miklozek | 8/10 | 5434 days | 20% |
| Marianne Lovdal | 9/10 | 5434 days | 20% |
| Dale W | 7/10 | 5443 days | 19% |
| soomoo | 10/10 | 5465 days | 20% |
| asselman | 8/10 | 5481 days | 20% |
| Mark Tolson | 10/10 | 5498 days | 20% |
| Stephanie Steiner | 9/10 | 5500 days | 20% |
| Peattie | 7/10 | 5508 days | 19% |
| Roma | 8/10 | 5519 days | 20% |
| Andrea and Craig Swinson | 6/10 | 5520 days | 17% |
| Sarah Smith | 10/10 | 5522 days | 20% |
| Anna | 8/10 | 5526 days | 20% |
| eowyn2k | 7/10 | 5526 days | 19% |
| paulandcathy | 7/10 | 5551 days | 19% |
| DustyLaptop | 8/10 | 5679 days | 20% |
| AndyEngland | 8/10 | 5728 days | 20% |
| PamB | 9/10 | 5728 days | 20% |
| StephaineFrance | 8/10 | 5737 days | 20% |
| davidne | 7/10 | 5740 days | 19% |
| Sally477 | 7/10 | 5741 days | 19% |
| Michael Walsall | 9/10 | 5750 days | 20% |
| Sarah Bridge | 10/10 | 5760 days | 20% |
| GraceB | 9/10 | 5762 days | 20% |
| Halley | 9/10 | 5771 days | 20% |
| CarleyJ | 9/10 | 5774 days | 20% |
| Christina | 8/10 | 5777 days | 20% |
| Christian | 9/10 | 5777 days | 20% |
| Hans | 10/10 | 5788 days | 20% |
| lenam | 8/10 | 5788 days | 20% |
| Whiteeee | 9/10 | 5830 days | 20% |
| bobmcg | 9/10 | 5853 days | 20% |
| Anette | 10/10 | 5860 days | 20% |
| Mark Coffey | 9/10 | 5891 days | 20% |
| nsmith | 9/10 | 5893 days | 20% |
| Michelle | 10/10 | 5914 days | 20% |
| chubby69 | 8/10 | 5952 days | 20% |
| Christian | 4/10 | 6127 days | 12% |
| Eon Alers | 7/10 | 6130 days | 19% |
| Chantell Merne | 10/10 | 6130 days | 20% |
| helga | 10/10 | 6134 days | 20% |
| Jurg Meister | 10/10 | 6140 days | 20% |
| Vaclaf | 8/10 | 6151 days | 20% |
| ranker_851 | 6/10 | 6151 days | 17% |
| Roman | 7/10 | 6151 days | 19% |
| Atara | 10/10 | 6151 days | 20% |
| Ondrej Kacena | 8/10 | 6151 days | 20% |
| Vicky Elliott | 8/10 | 6151 days | 20% |
| Sierze Oosterhuis | 9/10 | 6151 days | 20% |
| Tania | 8/10 | 6151 days | 20% |
| Laurie | 8/10 | 6151 days | 20% |
| Rotem | 9/10 | 6151 days | 20% |
| Coral | 8/10 | 6151 days | 20% |
| Andrew | 8/10 | 6151 days | 20% |
| Daniela | 10/10 | 6152 days | 20% |
| Gabriel Faber | 9/10 | 6215 days | 20% |
| Edwin | 8/10 | 6221 days | 20% |
| Hanna Tidebrant | 10/10 | 6307 days | 20% |
| Julie | 10/10 | 6426 days | 20% |
| Kate | 9/10 | 6498 days | 20% |
| Rolf Kruger | 9/10 | 6518 days | 20% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.