G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.86%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2055 days | 100% |
| Katrina | 10/10 | 2481 days | 82% |
| Jaroslav Kacmar | 10/10 | 2770 days | 69% |
| Leesa Teuber | 7/10 | 2800 days | 63% |
| Corbin Hure | 8/10 | 2838 days | 64% |
| Nadja | 8/10 | 2843 days | 64% |
| Daphne Andrey | 9/10 | 2854 days | 64% |
| Ramon Corbett | 9/10 | 2871 days | 64% |
| Brent Johnson | 8/10 | 2878 days | 63% |
| Claudia Klinge | 9/10 | 2886 days | 63% |
| Dita Vasquez | 8/10 | 2905 days | 61% |
| Carl_Larsen | 10/10 | 3060 days | 56% |
| Michelle O'Regan | 8/10 | 3096 days | 53% |
| Clotilde Jean | 8/10 | 3107 days | 52% |
| Michael Busching | 9/10 | 3110 days | 53% |
| Rodrigo | 8/10 | 3110 days | 52% |
| Jenny Young | 10/10 | 3111 days | 53% |
| Jael Disanto | 8/10 | 3111 days | 52% |
| Nico Neubauer | 10/10 | 3112 days | 53% |
| Alex | 10/10 | 3130 days | 53% |
| Angharad Lloyd | 8/10 | 3134 days | 51% |
| Ben and Pauline | 7/10 | 3134 days | 49% |
| Hjordis | 9/10 | 3142 days | 51% |
| Laurent Petit | 10/10 | 3146 days | 52% |
| Wil Goes | 8/10 | 3147 days | 51% |
| Lea Watterson | 8/10 | 3155 days | 50% |
| Lisa | 8/10 | 3161 days | 50% |
| Chris | 8/10 | 3167 days | 50% |
| Anais Touri | 7/10 | 3170 days | 47% |
| Anna Grafenstein | 8/10 | 3818 days | 21% |
| Tina Hilbich | 9/10 | 3835 days | 21% |
| Simeon W | 9/10 | 3835 days | 21% |
| Frederieke | 9/10 | 3837 days | 20% |
| Julian | 9/10 | 3837 days | 20% |
| Sagi | 5/10 | 3857 days | 14% |
| Hadar | 7/10 | 3857 days | 18% |
| Mirjam Betschart | 8/10 | 3867 days | 19% |
| Felix Brettner | 9/10 | 3872 days | 19% |
| Magdalene Zech | 8/10 | 3902 days | 17% |
| Marco Newald | 9/10 | 3902 days | 18% |
| Anne and Steve Bartlett | 10/10 | 3904 days | 18% |
| hendrik king | 7/10 | 4125 days | 7% |
| Sven Woelk | 8/10 | 4182 days | 5% |
| Annika Schmidt | 7/10 | 4192 days | 4% |
| Patrick Stoeit | 7/10 | 4192 days | 4% |
| Marie | 7/10 | 4203 days | 4% |
| Kevin Desjandino | 8/10 | 4295 days | 0% |
| Kimothy | 5/10 | 4552 days | 14% |
| Armin Boehmer | 8/10 | 4578 days | 19% |
| sidcupjon | 8/10 | 4583 days | 19% |
| Barbara | 7/10 | 4593 days | 18% |
| Sabine & Stefan | 10/10 | 4596 days | 19% |
| Aoife Lillis | 8/10 | 4600 days | 19% |
| Gerhard | 8/10 | 4610 days | 19% |
| J Bliss | 8/10 | 4674 days | 19% |
| Jo Delbrugge | 7/10 | 4678 days | 18% |
| Wendy Ashmore | 8/10 | 4690 days | 19% |
| Rjay | 9/10 | 4887 days | 19% |
| qofd | 10/10 | 4887 days | 19% |
| Jon_and_Family | 8/10 | 4918 days | 19% |
| Sean Brownell | 7/10 | 4918 days | 18% |
| Hadas and Amichay Guter | 4/10 | 4934 days | 11% |
| Tina Madsen | 8/10 | 4935 days | 19% |
| Michaela Strohmarer | 10/10 | 4941 days | 19% |
| NormanGates | 2/10 | 5008 days | 7% |
| Nuro | 9/10 | 5055 days | 19% |
| Andrew Hammond | 8/10 | 5100 days | 19% |
| Mary Van | 9/10 | 5129 days | 19% |
| rayfuge | 10/10 | 5129 days | 19% |
| nelliekaye | 7/10 | 5129 days | 18% |
| travelbunnyadventures | 7/10 | 5252 days | 18% |
| maelstrom | 8/10 | 5252 days | 19% |
| nuwee | 9/10 | 5283 days | 19% |
| Martina Pankova | 9/10 | 5289 days | 19% |
| Polil | 10/10 | 5300 days | 19% |
| Thirza & Roeland | 8/10 | 5321 days | 19% |
| Jobbs | 8/10 | 5323 days | 19% |
| Ben Miklozek | 8/10 | 5342 days | 19% |
| Marianne Lovdal | 9/10 | 5342 days | 19% |
| Dale W | 7/10 | 5351 days | 18% |
| soomoo | 10/10 | 5373 days | 19% |
| asselman | 8/10 | 5389 days | 19% |
| Mark Tolson | 10/10 | 5406 days | 19% |
| Stephanie Steiner | 9/10 | 5408 days | 19% |
| Peattie | 7/10 | 5416 days | 18% |
| Roma | 8/10 | 5427 days | 19% |
| Andrea and Craig Swinson | 6/10 | 5428 days | 16% |
| Sarah Smith | 10/10 | 5430 days | 19% |
| Anna | 8/10 | 5434 days | 19% |
| eowyn2k | 7/10 | 5434 days | 18% |
| paulandcathy | 7/10 | 5459 days | 18% |
| DustyLaptop | 8/10 | 5586 days | 19% |
| AndyEngland | 8/10 | 5635 days | 19% |
| PamB | 9/10 | 5635 days | 19% |
| StephaineFrance | 8/10 | 5645 days | 19% |
| davidne | 7/10 | 5648 days | 18% |
| Sally477 | 7/10 | 5648 days | 18% |
| Michael Walsall | 9/10 | 5657 days | 19% |
| Sarah Bridge | 10/10 | 5668 days | 19% |
| GraceB | 9/10 | 5670 days | 19% |
| Halley | 9/10 | 5678 days | 19% |
| CarleyJ | 9/10 | 5682 days | 19% |
| Christina | 8/10 | 5684 days | 19% |
| Christian | 9/10 | 5684 days | 19% |
| Hans | 10/10 | 5696 days | 19% |
| lenam | 8/10 | 5696 days | 19% |
| Whiteeee | 9/10 | 5738 days | 19% |
| bobmcg | 9/10 | 5760 days | 19% |
| Anette | 10/10 | 5767 days | 19% |
| Mark Coffey | 9/10 | 5799 days | 19% |
| nsmith | 9/10 | 5800 days | 19% |
| Michelle | 10/10 | 5822 days | 19% |
| chubby69 | 8/10 | 5859 days | 19% |
| Christian | 4/10 | 6035 days | 11% |
| Eon Alers | 7/10 | 6038 days | 18% |
| Chantell Merne | 10/10 | 6038 days | 19% |
| helga | 10/10 | 6041 days | 19% |
| Jurg Meister | 10/10 | 6048 days | 19% |
| Vaclaf | 8/10 | 6059 days | 19% |
| ranker_851 | 6/10 | 6059 days | 16% |
| Roman | 7/10 | 6059 days | 18% |
| Atara | 10/10 | 6059 days | 19% |
| Ondrej Kacena | 8/10 | 6059 days | 19% |
| Vicky Elliott | 8/10 | 6059 days | 19% |
| Sierze Oosterhuis | 9/10 | 6059 days | 19% |
| Tania | 8/10 | 6059 days | 19% |
| Laurie | 8/10 | 6059 days | 19% |
| Rotem | 9/10 | 6059 days | 19% |
| Coral | 8/10 | 6059 days | 19% |
| Andrew | 8/10 | 6059 days | 19% |
| Daniela | 10/10 | 6060 days | 19% |
| Gabriel Faber | 9/10 | 6123 days | 19% |
| Edwin | 8/10 | 6129 days | 19% |
| Hanna Tidebrant | 10/10 | 6214 days | 19% |
| Julie | 10/10 | 6333 days | 19% |
| Kate | 9/10 | 6406 days | 19% |
| Rolf Kruger | 9/10 | 6426 days | 19% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.96% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 77 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.92% |
| 198 | -2.93% |
| 199 | -2.95% |
| 200 | -2.96% |
| 201 | -2.98% |
| 202 | -2.99% |
| 203 | -3.01% |
| … | … |
Balancing Adjustment
2.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.