Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.43%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2512 days | 100% |
| Katrina | 10/10 | 2938 days | 78% |
| Jaroslav Kacmar | 10/10 | 3227 days | 62% |
| Leesa Teuber | 7/10 | 3257 days | 56% |
| Corbin Hure | 8/10 | 3295 days | 57% |
| Nadja | 8/10 | 3300 days | 57% |
| Daphne Andrey | 9/10 | 3311 days | 57% |
| Ramon Corbett | 9/10 | 3328 days | 56% |
| Brent Johnson | 8/10 | 3335 days | 55% |
| Claudia Klinge | 9/10 | 3343 days | 55% |
| Dita Vasquez | 8/10 | 3362 days | 53% |
| Carl_Larsen | 10/10 | 3517 days | 46% |
| Michelle O'Regan | 8/10 | 3553 days | 43% |
| Clotilde Jean | 8/10 | 3564 days | 43% |
| Michael Busching | 9/10 | 3567 days | 43% |
| Rodrigo | 8/10 | 3567 days | 42% |
| Jenny Young | 10/10 | 3568 days | 43% |
| Jael Disanto | 8/10 | 3568 days | 42% |
| Nico Neubauer | 10/10 | 3569 days | 43% |
| Alex | 10/10 | 3587 days | 42% |
| Angharad Lloyd | 8/10 | 3591 days | 41% |
| Ben and Pauline | 7/10 | 3591 days | 39% |
| Hjordis | 9/10 | 3599 days | 41% |
| Laurent Petit | 10/10 | 3603 days | 41% |
| Wil Goes | 8/10 | 3604 days | 41% |
| Lea Watterson | 8/10 | 3612 days | 40% |
| Lisa | 8/10 | 3618 days | 40% |
| Chris | 8/10 | 3624 days | 39% |
| Anais Touri | 7/10 | 3627 days | 37% |
| Anna Grafenstein | 8/10 | 4275 days | 5% |
| Tina Hilbich | 9/10 | 4292 days | 4% |
| Simeon W | 9/10 | 4292 days | 4% |
| Frederieke | 9/10 | 4294 days | 4% |
| Julian | 9/10 | 4294 days | 4% |
| Sagi | 5/10 | 4314 days | 2% |
| Hadar | 7/10 | 4314 days | 2% |
| Mirjam Betschart | 8/10 | 4324 days | 2% |
| Felix Brettner | 9/10 | 4329 days | 2% |
| Magdalene Zech | 8/10 | 4359 days | 0% |
| Marco Newald | 9/10 | 4359 days | 0% |
| Anne and Steve Bartlett | 10/10 | 4361 days | 0% |
| hendrik king | 7/10 | 4582 days | 25% |
| Sven Woelk | 8/10 | 4639 days | 26% |
| Annika Schmidt | 7/10 | 4649 days | 25% |
| Patrick Stoeit | 7/10 | 4649 days | 25% |
| Marie | 7/10 | 4660 days | 25% |
| Kevin Desjandino | 8/10 | 4752 days | 26% |
| Kimothy | 5/10 | 5009 days | 20% |
| Armin Boehmer | 8/10 | 5035 days | 26% |
| sidcupjon | 8/10 | 5040 days | 26% |
| Barbara | 7/10 | 5050 days | 25% |
| Sabine & Stefan | 10/10 | 5053 days | 27% |
| Aoife Lillis | 8/10 | 5057 days | 26% |
| Gerhard | 8/10 | 5067 days | 26% |
| J Bliss | 8/10 | 5131 days | 26% |
| Jo Delbrugge | 7/10 | 5135 days | 25% |
| Wendy Ashmore | 8/10 | 5147 days | 26% |
| Rjay | 9/10 | 5344 days | 27% |
| qofd | 10/10 | 5344 days | 27% |
| Jon_and_Family | 8/10 | 5375 days | 26% |
| Sean Brownell | 7/10 | 5375 days | 25% |
| Hadas and Amichay Guter | 4/10 | 5391 days | 17% |
| Tina Madsen | 8/10 | 5392 days | 26% |
| Michaela Strohmarer | 10/10 | 5398 days | 27% |
| NormanGates | 2/10 | 5465 days | 12% |
| Nuro | 9/10 | 5512 days | 27% |
| Andrew Hammond | 8/10 | 5557 days | 26% |
| Mary Van | 9/10 | 5586 days | 27% |
| rayfuge | 10/10 | 5586 days | 27% |
| nelliekaye | 7/10 | 5586 days | 25% |
| travelbunnyadventures | 7/10 | 5709 days | 25% |
| maelstrom | 8/10 | 5709 days | 26% |
| nuwee | 9/10 | 5740 days | 27% |
| Martina Pankova | 9/10 | 5746 days | 27% |
| Polil | 10/10 | 5757 days | 27% |
| Thirza & Roeland | 8/10 | 5778 days | 26% |
| Jobbs | 8/10 | 5780 days | 26% |
| Ben Miklozek | 8/10 | 5799 days | 26% |
| Marianne Lovdal | 9/10 | 5799 days | 27% |
| Dale W | 7/10 | 5808 days | 25% |
| soomoo | 10/10 | 5830 days | 27% |
| asselman | 8/10 | 5846 days | 26% |
| Mark Tolson | 10/10 | 5863 days | 27% |
| Stephanie Steiner | 9/10 | 5865 days | 27% |
| Peattie | 7/10 | 5873 days | 25% |
| Roma | 8/10 | 5884 days | 26% |
| Andrea and Craig Swinson | 6/10 | 5885 days | 23% |
| Sarah Smith | 10/10 | 5887 days | 27% |
| Anna | 8/10 | 5891 days | 26% |
| eowyn2k | 7/10 | 5891 days | 25% |
| paulandcathy | 7/10 | 5916 days | 25% |
| DustyLaptop | 8/10 | 6043 days | 26% |
| AndyEngland | 8/10 | 6092 days | 26% |
| PamB | 9/10 | 6092 days | 27% |
| StephaineFrance | 8/10 | 6102 days | 26% |
| davidne | 7/10 | 6105 days | 25% |
| Sally477 | 7/10 | 6105 days | 25% |
| Michael Walsall | 9/10 | 6114 days | 27% |
| Sarah Bridge | 10/10 | 6125 days | 27% |
| GraceB | 9/10 | 6127 days | 27% |
| Halley | 9/10 | 6135 days | 27% |
| CarleyJ | 9/10 | 6139 days | 27% |
| Christina | 8/10 | 6141 days | 26% |
| Christian | 9/10 | 6141 days | 27% |
| Hans | 10/10 | 6153 days | 27% |
| lenam | 8/10 | 6153 days | 26% |
| Whiteeee | 9/10 | 6195 days | 27% |
| bobmcg | 9/10 | 6217 days | 27% |
| Anette | 10/10 | 6224 days | 27% |
| Mark Coffey | 9/10 | 6256 days | 27% |
| nsmith | 9/10 | 6257 days | 27% |
| Michelle | 10/10 | 6279 days | 27% |
| chubby69 | 8/10 | 6316 days | 26% |
| Christian | 4/10 | 6492 days | 17% |
| Eon Alers | 7/10 | 6495 days | 25% |
| Chantell Merne | 10/10 | 6495 days | 27% |
| helga | 10/10 | 6498 days | 27% |
| Jurg Meister | 10/10 | 6505 days | 27% |
| Vaclaf | 8/10 | 6516 days | 26% |
| ranker_851 | 6/10 | 6516 days | 23% |
| Roman | 7/10 | 6516 days | 25% |
| Atara | 10/10 | 6516 days | 27% |
| Ondrej Kacena | 8/10 | 6516 days | 26% |
| Vicky Elliott | 8/10 | 6516 days | 26% |
| Sierze Oosterhuis | 9/10 | 6516 days | 27% |
| Tania | 8/10 | 6516 days | 26% |
| Laurie | 8/10 | 6516 days | 26% |
| Rotem | 9/10 | 6516 days | 27% |
| Coral | 8/10 | 6516 days | 26% |
| Andrew | 8/10 | 6516 days | 26% |
| Daniela | 10/10 | 6517 days | 27% |
| Gabriel Faber | 9/10 | 6580 days | 27% |
| Edwin | 8/10 | 6586 days | 26% |
| Hanna Tidebrant | 10/10 | 6671 days | 27% |
| Julie | 10/10 | 6790 days | 27% |
| Kate | 9/10 | 6863 days | 27% |
| Rolf Kruger | 9/10 | 6883 days | 27% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.