Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2205 days | 100% |
| Katrina | 10/10 | 2631 days | 81% |
| Jaroslav Kacmar | 10/10 | 2920 days | 67% |
| Leesa Teuber | 7/10 | 2950 days | 61% |
| Corbin Hure | 8/10 | 2988 days | 63% |
| Nadja | 8/10 | 2993 days | 63% |
| Daphne Andrey | 9/10 | 3004 days | 63% |
| Ramon Corbett | 9/10 | 3021 days | 62% |
| Brent Johnson | 8/10 | 3028 days | 61% |
| Claudia Klinge | 9/10 | 3036 days | 61% |
| Dita Vasquez | 8/10 | 3055 days | 60% |
| Carl_Larsen | 10/10 | 3210 days | 54% |
| Michelle O'Regan | 8/10 | 3246 days | 51% |
| Clotilde Jean | 8/10 | 3257 days | 51% |
| Michael Busching | 9/10 | 3260 days | 51% |
| Rodrigo | 8/10 | 3260 days | 50% |
| Jenny Young | 10/10 | 3261 days | 51% |
| Jael Disanto | 8/10 | 3261 days | 50% |
| Nico Neubauer | 10/10 | 3262 days | 51% |
| Alex | 10/10 | 3280 days | 51% |
| Angharad Lloyd | 8/10 | 3284 days | 49% |
| Ben and Pauline | 7/10 | 3284 days | 47% |
| Hjordis | 9/10 | 3292 days | 49% |
| Laurent Petit | 10/10 | 3296 days | 50% |
| Wil Goes | 8/10 | 3297 days | 49% |
| Lea Watterson | 8/10 | 3305 days | 48% |
| Lisa | 8/10 | 3311 days | 48% |
| Chris | 8/10 | 3317 days | 48% |
| Anais Touri | 7/10 | 3320 days | 45% |
| Anna Grafenstein | 8/10 | 3968 days | 18% |
| Tina Hilbich | 9/10 | 3985 days | 17% |
| Simeon W | 9/10 | 3985 days | 17% |
| Frederieke | 9/10 | 3987 days | 17% |
| Julian | 9/10 | 3987 days | 17% |
| Sagi | 5/10 | 4007 days | 12% |
| Hadar | 7/10 | 4007 days | 15% |
| Mirjam Betschart | 8/10 | 4017 days | 16% |
| Felix Brettner | 9/10 | 4022 days | 15% |
| Magdalene Zech | 8/10 | 4052 days | 14% |
| Marco Newald | 9/10 | 4052 days | 14% |
| Anne and Steve Bartlett | 10/10 | 4054 days | 14% |
| hendrik king | 7/10 | 4276 days | 3% |
| Sven Woelk | 8/10 | 4332 days | 1% |
| Annika Schmidt | 7/10 | 4342 days | 0% |
| Patrick Stoeit | 7/10 | 4342 days | 0% |
| Marie | 7/10 | 4353 days | 0% |
| Kevin Desjandino | 8/10 | 4445 days | 22% |
| Kimothy | 5/10 | 4702 days | 17% |
| Armin Boehmer | 8/10 | 4728 days | 22% |
| sidcupjon | 8/10 | 4733 days | 22% |
| Barbara | 7/10 | 4743 days | 21% |
| Sabine & Stefan | 10/10 | 4746 days | 23% |
| Aoife Lillis | 8/10 | 4750 days | 22% |
| Gerhard | 8/10 | 4760 days | 22% |
| J Bliss | 8/10 | 4824 days | 22% |
| Jo Delbrugge | 7/10 | 4828 days | 21% |
| Wendy Ashmore | 8/10 | 4840 days | 22% |
| Rjay | 9/10 | 5038 days | 23% |
| qofd | 10/10 | 5038 days | 23% |
| Jon_and_Family | 8/10 | 5068 days | 22% |
| Sean Brownell | 7/10 | 5068 days | 21% |
| Hadas and Amichay Guter | 4/10 | 5084 days | 15% |
| Tina Madsen | 8/10 | 5085 days | 22% |
| Michaela Strohmarer | 10/10 | 5091 days | 23% |
| NormanGates | 2/10 | 5158 days | 10% |
| Nuro | 9/10 | 5205 days | 23% |
| Andrew Hammond | 8/10 | 5250 days | 22% |
| Mary Van | 9/10 | 5280 days | 23% |
| rayfuge | 10/10 | 5280 days | 23% |
| nelliekaye | 7/10 | 5280 days | 21% |
| travelbunnyadventures | 7/10 | 5403 days | 21% |
| maelstrom | 8/10 | 5403 days | 22% |
| nuwee | 9/10 | 5433 days | 23% |
| Martina Pankova | 9/10 | 5439 days | 23% |
| Polil | 10/10 | 5450 days | 23% |
| Thirza & Roeland | 8/10 | 5471 days | 22% |
| Jobbs | 8/10 | 5473 days | 22% |
| Ben Miklozek | 8/10 | 5492 days | 22% |
| Marianne Lovdal | 9/10 | 5492 days | 23% |
| Dale W | 7/10 | 5501 days | 21% |
| soomoo | 10/10 | 5523 days | 23% |
| asselman | 8/10 | 5539 days | 22% |
| Mark Tolson | 10/10 | 5556 days | 23% |
| Stephanie Steiner | 9/10 | 5558 days | 23% |
| Peattie | 7/10 | 5566 days | 21% |
| Roma | 8/10 | 5577 days | 22% |
| Andrea and Craig Swinson | 6/10 | 5578 days | 20% |
| Sarah Smith | 10/10 | 5580 days | 23% |
| Anna | 8/10 | 5584 days | 22% |
| eowyn2k | 7/10 | 5584 days | 21% |
| paulandcathy | 7/10 | 5609 days | 21% |
| DustyLaptop | 8/10 | 5737 days | 22% |
| AndyEngland | 8/10 | 5786 days | 22% |
| PamB | 9/10 | 5786 days | 23% |
| StephaineFrance | 8/10 | 5795 days | 22% |
| davidne | 7/10 | 5798 days | 21% |
| Sally477 | 7/10 | 5799 days | 21% |
| Michael Walsall | 9/10 | 5808 days | 23% |
| Sarah Bridge | 10/10 | 5818 days | 23% |
| GraceB | 9/10 | 5820 days | 23% |
| Halley | 9/10 | 5828 days | 23% |
| CarleyJ | 9/10 | 5832 days | 23% |
| Christina | 8/10 | 5834 days | 22% |
| Christian | 9/10 | 5834 days | 23% |
| Hans | 10/10 | 5846 days | 23% |
| lenam | 8/10 | 5846 days | 22% |
| Whiteeee | 9/10 | 5888 days | 23% |
| bobmcg | 9/10 | 5911 days | 23% |
| Anette | 10/10 | 5917 days | 23% |
| Mark Coffey | 9/10 | 5949 days | 23% |
| nsmith | 9/10 | 5950 days | 23% |
| Michelle | 10/10 | 5972 days | 23% |
| chubby69 | 8/10 | 6010 days | 22% |
| Christian | 4/10 | 6185 days | 15% |
| Eon Alers | 7/10 | 6188 days | 21% |
| Chantell Merne | 10/10 | 6188 days | 23% |
| helga | 10/10 | 6191 days | 23% |
| Jurg Meister | 10/10 | 6198 days | 23% |
| Vaclaf | 8/10 | 6209 days | 22% |
| ranker_851 | 6/10 | 6209 days | 20% |
| Roman | 7/10 | 6209 days | 21% |
| Atara | 10/10 | 6209 days | 23% |
| Ondrej Kacena | 8/10 | 6209 days | 22% |
| Vicky Elliott | 8/10 | 6209 days | 22% |
| Sierze Oosterhuis | 9/10 | 6209 days | 23% |
| Tania | 8/10 | 6209 days | 22% |
| Laurie | 8/10 | 6209 days | 22% |
| Rotem | 9/10 | 6209 days | 23% |
| Coral | 8/10 | 6209 days | 22% |
| Andrew | 8/10 | 6209 days | 22% |
| Daniela | 10/10 | 6210 days | 23% |
| Gabriel Faber | 9/10 | 6273 days | 23% |
| Edwin | 8/10 | 6279 days | 22% |
| Hanna Tidebrant | 10/10 | 6365 days | 23% |
| Julie | 10/10 | 6484 days | 23% |
| Kate | 9/10 | 6556 days | 23% |
| Rolf Kruger | 9/10 | 6576 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.20% |
| 203 | -4.22% |
| … | … |
Balancing Adjustment
2.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.