Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2256 days | 100% |
| Katrina | 10/10 | 2682 days | 80% |
| Jaroslav Kacmar | 10/10 | 2971 days | 66% |
| Leesa Teuber | 7/10 | 3001 days | 60% |
| Corbin Hure | 8/10 | 3039 days | 62% |
| Nadja | 8/10 | 3044 days | 61% |
| Daphne Andrey | 9/10 | 3055 days | 61% |
| Ramon Corbett | 9/10 | 3072 days | 61% |
| Brent Johnson | 8/10 | 3079 days | 60% |
| Claudia Klinge | 9/10 | 3087 days | 60% |
| Dita Vasquez | 8/10 | 3106 days | 58% |
| Carl_Larsen | 10/10 | 3261 days | 52% |
| Michelle O'Regan | 8/10 | 3297 days | 49% |
| Clotilde Jean | 8/10 | 3308 days | 49% |
| Michael Busching | 9/10 | 3311 days | 49% |
| Rodrigo | 8/10 | 3311 days | 49% |
| Jenny Young | 10/10 | 3312 days | 50% |
| Jael Disanto | 8/10 | 3312 days | 49% |
| Nico Neubauer | 10/10 | 3313 days | 50% |
| Alex | 10/10 | 3331 days | 49% |
| Angharad Lloyd | 8/10 | 3335 days | 47% |
| Ben and Pauline | 7/10 | 3335 days | 45% |
| Hjordis | 9/10 | 3343 days | 48% |
| Laurent Petit | 10/10 | 3347 days | 48% |
| Wil Goes | 8/10 | 3348 days | 47% |
| Lea Watterson | 8/10 | 3356 days | 46% |
| Lisa | 8/10 | 3362 days | 46% |
| Chris | 8/10 | 3368 days | 46% |
| Anais Touri | 7/10 | 3371 days | 43% |
| Anna Grafenstein | 8/10 | 4019 days | 15% |
| Tina Hilbich | 9/10 | 4036 days | 14% |
| Simeon W | 9/10 | 4036 days | 14% |
| Frederieke | 9/10 | 4038 days | 14% |
| Julian | 9/10 | 4038 days | 14% |
| Sagi | 5/10 | 4058 days | 10% |
| Hadar | 7/10 | 4058 days | 12% |
| Mirjam Betschart | 8/10 | 4068 days | 12% |
| Felix Brettner | 9/10 | 4073 days | 12% |
| Magdalene Zech | 8/10 | 4103 days | 11% |
| Marco Newald | 9/10 | 4103 days | 11% |
| Anne and Steve Bartlett | 10/10 | 4105 days | 11% |
| hendrik king | 7/10 | 4326 days | 0% |
| Sven Woelk | 8/10 | 4383 days | 22% |
| Annika Schmidt | 7/10 | 4393 days | 21% |
| Patrick Stoeit | 7/10 | 4393 days | 21% |
| Marie | 7/10 | 4404 days | 21% |
| Kevin Desjandino | 8/10 | 4496 days | 22% |
| Kimothy | 5/10 | 4753 days | 17% |
| Armin Boehmer | 8/10 | 4779 days | 22% |
| sidcupjon | 8/10 | 4784 days | 22% |
| Barbara | 7/10 | 4794 days | 21% |
| Sabine & Stefan | 10/10 | 4797 days | 22% |
| Aoife Lillis | 8/10 | 4801 days | 22% |
| Gerhard | 8/10 | 4811 days | 22% |
| J Bliss | 8/10 | 4875 days | 22% |
| Jo Delbrugge | 7/10 | 4879 days | 21% |
| Wendy Ashmore | 8/10 | 4891 days | 22% |
| Rjay | 9/10 | 5088 days | 22% |
| qofd | 10/10 | 5088 days | 22% |
| Jon_and_Family | 8/10 | 5119 days | 22% |
| Sean Brownell | 7/10 | 5119 days | 21% |
| Hadas and Amichay Guter | 4/10 | 5135 days | 14% |
| Tina Madsen | 8/10 | 5136 days | 22% |
| Michaela Strohmarer | 10/10 | 5142 days | 22% |
| NormanGates | 2/10 | 5209 days | 9% |
| Nuro | 9/10 | 5256 days | 22% |
| Andrew Hammond | 8/10 | 5301 days | 22% |
| Mary Van | 9/10 | 5330 days | 22% |
| rayfuge | 10/10 | 5330 days | 22% |
| nelliekaye | 7/10 | 5330 days | 21% |
| travelbunnyadventures | 7/10 | 5453 days | 21% |
| maelstrom | 8/10 | 5453 days | 22% |
| nuwee | 9/10 | 5484 days | 22% |
| Martina Pankova | 9/10 | 5490 days | 22% |
| Polil | 10/10 | 5501 days | 22% |
| Thirza & Roeland | 8/10 | 5522 days | 22% |
| Jobbs | 8/10 | 5524 days | 22% |
| Ben Miklozek | 8/10 | 5543 days | 22% |
| Marianne Lovdal | 9/10 | 5543 days | 22% |
| Dale W | 7/10 | 5552 days | 21% |
| soomoo | 10/10 | 5574 days | 22% |
| asselman | 8/10 | 5590 days | 22% |
| Mark Tolson | 10/10 | 5607 days | 22% |
| Stephanie Steiner | 9/10 | 5609 days | 22% |
| Peattie | 7/10 | 5617 days | 21% |
| Roma | 8/10 | 5628 days | 22% |
| Andrea and Craig Swinson | 6/10 | 5629 days | 19% |
| Sarah Smith | 10/10 | 5631 days | 22% |
| Anna | 8/10 | 5635 days | 22% |
| eowyn2k | 7/10 | 5635 days | 21% |
| paulandcathy | 7/10 | 5660 days | 21% |
| DustyLaptop | 8/10 | 5787 days | 22% |
| AndyEngland | 8/10 | 5836 days | 22% |
| PamB | 9/10 | 5836 days | 22% |
| StephaineFrance | 8/10 | 5846 days | 22% |
| davidne | 7/10 | 5849 days | 21% |
| Sally477 | 7/10 | 5849 days | 21% |
| Michael Walsall | 9/10 | 5858 days | 22% |
| Sarah Bridge | 10/10 | 5869 days | 22% |
| GraceB | 9/10 | 5871 days | 22% |
| Halley | 9/10 | 5879 days | 22% |
| CarleyJ | 9/10 | 5883 days | 22% |
| Christina | 8/10 | 5885 days | 22% |
| Christian | 9/10 | 5885 days | 22% |
| Hans | 10/10 | 5897 days | 22% |
| lenam | 8/10 | 5897 days | 22% |
| Whiteeee | 9/10 | 5939 days | 22% |
| bobmcg | 9/10 | 5961 days | 22% |
| Anette | 10/10 | 5968 days | 22% |
| Mark Coffey | 9/10 | 6000 days | 22% |
| nsmith | 9/10 | 6001 days | 22% |
| Michelle | 10/10 | 6023 days | 22% |
| chubby69 | 8/10 | 6060 days | 22% |
| Christian | 4/10 | 6236 days | 14% |
| Eon Alers | 7/10 | 6239 days | 21% |
| Chantell Merne | 10/10 | 6239 days | 22% |
| helga | 10/10 | 6242 days | 22% |
| Jurg Meister | 10/10 | 6249 days | 22% |
| Vaclaf | 8/10 | 6260 days | 22% |
| ranker_851 | 6/10 | 6260 days | 19% |
| Roman | 7/10 | 6260 days | 21% |
| Atara | 10/10 | 6260 days | 22% |
| Ondrej Kacena | 8/10 | 6260 days | 22% |
| Vicky Elliott | 8/10 | 6260 days | 22% |
| Sierze Oosterhuis | 9/10 | 6260 days | 22% |
| Tania | 8/10 | 6260 days | 22% |
| Laurie | 8/10 | 6260 days | 22% |
| Rotem | 9/10 | 6260 days | 22% |
| Coral | 8/10 | 6260 days | 22% |
| Andrew | 8/10 | 6260 days | 22% |
| Daniela | 10/10 | 6261 days | 22% |
| Gabriel Faber | 9/10 | 6324 days | 22% |
| Edwin | 8/10 | 6330 days | 22% |
| Hanna Tidebrant | 10/10 | 6415 days | 22% |
| Julie | 10/10 | 6534 days | 22% |
| Kate | 9/10 | 6607 days | 22% |
| Rolf Kruger | 9/10 | 6627 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.61% |
| 199 | -3.63% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
2.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.