Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2222 days | 100% |
| Katrina | 10/10 | 2649 days | 81% |
| Jaroslav Kacmar | 10/10 | 2937 days | 67% |
| Leesa Teuber | 7/10 | 2967 days | 61% |
| Corbin Hure | 8/10 | 3005 days | 63% |
| Nadja | 8/10 | 3010 days | 63% |
| Daphne Andrey | 9/10 | 3021 days | 63% |
| Ramon Corbett | 9/10 | 3038 days | 62% |
| Brent Johnson | 8/10 | 3045 days | 61% |
| Claudia Klinge | 9/10 | 3053 days | 61% |
| Dita Vasquez | 8/10 | 3072 days | 60% |
| Carl_Larsen | 10/10 | 3228 days | 54% |
| Michelle O'Regan | 8/10 | 3263 days | 51% |
| Clotilde Jean | 8/10 | 3274 days | 51% |
| Michael Busching | 9/10 | 3277 days | 51% |
| Rodrigo | 8/10 | 3277 days | 50% |
| Jenny Young | 10/10 | 3278 days | 51% |
| Jael Disanto | 8/10 | 3278 days | 50% |
| Nico Neubauer | 10/10 | 3279 days | 51% |
| Alex | 10/10 | 3297 days | 50% |
| Angharad Lloyd | 8/10 | 3301 days | 49% |
| Ben and Pauline | 7/10 | 3301 days | 47% |
| Hjordis | 9/10 | 3309 days | 49% |
| Laurent Petit | 10/10 | 3313 days | 50% |
| Wil Goes | 8/10 | 3314 days | 49% |
| Lea Watterson | 8/10 | 3322 days | 48% |
| Lisa | 8/10 | 3328 days | 48% |
| Chris | 8/10 | 3334 days | 48% |
| Anais Touri | 7/10 | 3337 days | 45% |
| Anna Grafenstein | 8/10 | 3985 days | 18% |
| Tina Hilbich | 9/10 | 4002 days | 17% |
| Simeon W | 9/10 | 4002 days | 17% |
| Frederieke | 9/10 | 4004 days | 17% |
| Julian | 9/10 | 4004 days | 17% |
| Sagi | 5/10 | 4024 days | 12% |
| Hadar | 7/10 | 4024 days | 15% |
| Mirjam Betschart | 8/10 | 4034 days | 16% |
| Felix Brettner | 9/10 | 4039 days | 15% |
| Magdalene Zech | 8/10 | 4069 days | 14% |
| Marco Newald | 9/10 | 4069 days | 14% |
| Anne and Steve Bartlett | 10/10 | 4071 days | 14% |
| hendrik king | 7/10 | 4293 days | 3% |
| Sven Woelk | 8/10 | 4349 days | 1% |
| Annika Schmidt | 7/10 | 4359 days | 0% |
| Patrick Stoeit | 7/10 | 4359 days | 0% |
| Marie | 7/10 | 4370 days | 0% |
| Kevin Desjandino | 8/10 | 4462 days | 23% |
| Kimothy | 5/10 | 4719 days | 18% |
| Armin Boehmer | 8/10 | 4745 days | 23% |
| sidcupjon | 8/10 | 4750 days | 23% |
| Barbara | 7/10 | 4760 days | 22% |
| Sabine & Stefan | 10/10 | 4763 days | 24% |
| Aoife Lillis | 8/10 | 4767 days | 23% |
| Gerhard | 8/10 | 4777 days | 23% |
| J Bliss | 8/10 | 4841 days | 23% |
| Jo Delbrugge | 7/10 | 4845 days | 22% |
| Wendy Ashmore | 8/10 | 4857 days | 23% |
| Rjay | 9/10 | 5055 days | 23% |
| qofd | 10/10 | 5055 days | 24% |
| Jon_and_Family | 8/10 | 5085 days | 23% |
| Sean Brownell | 7/10 | 5085 days | 22% |
| Hadas and Amichay Guter | 4/10 | 5101 days | 15% |
| Tina Madsen | 8/10 | 5102 days | 23% |
| Michaela Strohmarer | 10/10 | 5108 days | 24% |
| NormanGates | 2/10 | 5175 days | 11% |
| Nuro | 9/10 | 5222 days | 23% |
| Andrew Hammond | 8/10 | 5267 days | 23% |
| Mary Van | 9/10 | 5297 days | 23% |
| rayfuge | 10/10 | 5297 days | 24% |
| nelliekaye | 7/10 | 5297 days | 22% |
| travelbunnyadventures | 7/10 | 5420 days | 22% |
| maelstrom | 8/10 | 5420 days | 23% |
| nuwee | 9/10 | 5450 days | 23% |
| Martina Pankova | 9/10 | 5456 days | 23% |
| Polil | 10/10 | 5467 days | 24% |
| Thirza & Roeland | 8/10 | 5488 days | 23% |
| Jobbs | 8/10 | 5490 days | 23% |
| Ben Miklozek | 8/10 | 5509 days | 23% |
| Marianne Lovdal | 9/10 | 5509 days | 23% |
| Dale W | 7/10 | 5518 days | 22% |
| soomoo | 10/10 | 5540 days | 24% |
| asselman | 8/10 | 5556 days | 23% |
| Mark Tolson | 10/10 | 5573 days | 24% |
| Stephanie Steiner | 9/10 | 5575 days | 23% |
| Peattie | 7/10 | 5583 days | 22% |
| Roma | 8/10 | 5594 days | 23% |
| Andrea and Craig Swinson | 6/10 | 5595 days | 20% |
| Sarah Smith | 10/10 | 5597 days | 24% |
| Anna | 8/10 | 5601 days | 23% |
| eowyn2k | 7/10 | 5601 days | 22% |
| paulandcathy | 7/10 | 5626 days | 22% |
| DustyLaptop | 8/10 | 5754 days | 23% |
| AndyEngland | 8/10 | 5803 days | 23% |
| PamB | 9/10 | 5803 days | 23% |
| StephaineFrance | 8/10 | 5812 days | 23% |
| davidne | 7/10 | 5815 days | 22% |
| Sally477 | 7/10 | 5816 days | 22% |
| Michael Walsall | 9/10 | 5825 days | 23% |
| Sarah Bridge | 10/10 | 5835 days | 24% |
| GraceB | 9/10 | 5837 days | 23% |
| Halley | 9/10 | 5846 days | 23% |
| CarleyJ | 9/10 | 5849 days | 23% |
| Christina | 8/10 | 5852 days | 23% |
| Christian | 9/10 | 5852 days | 23% |
| Hans | 10/10 | 5863 days | 24% |
| lenam | 8/10 | 5863 days | 23% |
| Whiteeee | 9/10 | 5905 days | 23% |
| bobmcg | 9/10 | 5928 days | 23% |
| Anette | 10/10 | 5934 days | 24% |
| Mark Coffey | 9/10 | 5966 days | 23% |
| nsmith | 9/10 | 5968 days | 23% |
| Michelle | 10/10 | 5989 days | 24% |
| chubby69 | 8/10 | 6027 days | 23% |
| Christian | 4/10 | 6202 days | 15% |
| Eon Alers | 7/10 | 6205 days | 22% |
| Chantell Merne | 10/10 | 6205 days | 24% |
| helga | 10/10 | 6209 days | 24% |
| Jurg Meister | 10/10 | 6215 days | 24% |
| Vaclaf | 8/10 | 6226 days | 23% |
| ranker_851 | 6/10 | 6226 days | 20% |
| Roman | 7/10 | 6226 days | 22% |
| Atara | 10/10 | 6226 days | 24% |
| Ondrej Kacena | 8/10 | 6226 days | 23% |
| Vicky Elliott | 8/10 | 6226 days | 23% |
| Sierze Oosterhuis | 9/10 | 6226 days | 23% |
| Tania | 8/10 | 6226 days | 23% |
| Laurie | 8/10 | 6226 days | 23% |
| Rotem | 9/10 | 6226 days | 23% |
| Coral | 8/10 | 6226 days | 23% |
| Andrew | 8/10 | 6226 days | 23% |
| Daniela | 10/10 | 6227 days | 24% |
| Gabriel Faber | 9/10 | 6290 days | 23% |
| Edwin | 8/10 | 6296 days | 23% |
| Hanna Tidebrant | 10/10 | 6382 days | 24% |
| Julie | 10/10 | 6501 days | 24% |
| Kate | 9/10 | 6573 days | 23% |
| Rolf Kruger | 9/10 | 6593 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.10% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.03% |
| 198 | -4.05% |
| 199 | -4.07% |
| 200 | -4.10% |
| 201 | -4.12% |
| 202 | -4.14% |
| 203 | -4.16% |
| … | … |
Balancing Adjustment
2.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.