G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.43%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2509 days | 100% |
| Katrina | 10/10 | 2935 days | 78% |
| Jaroslav Kacmar | 10/10 | 3224 days | 62% |
| Leesa Teuber | 7/10 | 3254 days | 56% |
| Corbin Hure | 8/10 | 3292 days | 57% |
| Nadja | 8/10 | 3297 days | 57% |
| Daphne Andrey | 9/10 | 3308 days | 57% |
| Ramon Corbett | 9/10 | 3325 days | 56% |
| Brent Johnson | 8/10 | 3332 days | 55% |
| Claudia Klinge | 9/10 | 3340 days | 55% |
| Dita Vasquez | 8/10 | 3359 days | 53% |
| Carl_Larsen | 10/10 | 3514 days | 46% |
| Michelle O'Regan | 8/10 | 3550 days | 43% |
| Clotilde Jean | 8/10 | 3561 days | 43% |
| Michael Busching | 9/10 | 3564 days | 43% |
| Rodrigo | 8/10 | 3564 days | 42% |
| Jenny Young | 10/10 | 3565 days | 43% |
| Jael Disanto | 8/10 | 3565 days | 42% |
| Nico Neubauer | 10/10 | 3566 days | 43% |
| Alex | 10/10 | 3584 days | 42% |
| Angharad Lloyd | 8/10 | 3588 days | 41% |
| Ben and Pauline | 7/10 | 3588 days | 39% |
| Hjordis | 9/10 | 3596 days | 41% |
| Laurent Petit | 10/10 | 3600 days | 41% |
| Wil Goes | 8/10 | 3601 days | 41% |
| Lea Watterson | 8/10 | 3609 days | 40% |
| Lisa | 8/10 | 3615 days | 40% |
| Chris | 8/10 | 3621 days | 39% |
| Anais Touri | 7/10 | 3624 days | 37% |
| Anna Grafenstein | 8/10 | 4272 days | 5% |
| Tina Hilbich | 9/10 | 4289 days | 4% |
| Simeon W | 9/10 | 4289 days | 4% |
| Frederieke | 9/10 | 4291 days | 4% |
| Julian | 9/10 | 4291 days | 4% |
| Sagi | 5/10 | 4311 days | 2% |
| Hadar | 7/10 | 4311 days | 2% |
| Mirjam Betschart | 8/10 | 4321 days | 2% |
| Felix Brettner | 9/10 | 4326 days | 2% |
| Magdalene Zech | 8/10 | 4356 days | 0% |
| Marco Newald | 9/10 | 4356 days | 0% |
| Anne and Steve Bartlett | 10/10 | 4358 days | 0% |
| hendrik king | 7/10 | 4579 days | 25% |
| Sven Woelk | 8/10 | 4636 days | 26% |
| Annika Schmidt | 7/10 | 4646 days | 25% |
| Patrick Stoeit | 7/10 | 4646 days | 25% |
| Marie | 7/10 | 4657 days | 25% |
| Kevin Desjandino | 8/10 | 4749 days | 26% |
| Kimothy | 5/10 | 5006 days | 20% |
| Armin Boehmer | 8/10 | 5032 days | 26% |
| sidcupjon | 8/10 | 5037 days | 26% |
| Barbara | 7/10 | 5047 days | 25% |
| Sabine & Stefan | 10/10 | 5050 days | 27% |
| Aoife Lillis | 8/10 | 5054 days | 26% |
| Gerhard | 8/10 | 5064 days | 26% |
| J Bliss | 8/10 | 5128 days | 26% |
| Jo Delbrugge | 7/10 | 5132 days | 25% |
| Wendy Ashmore | 8/10 | 5144 days | 26% |
| Rjay | 9/10 | 5341 days | 26% |
| qofd | 10/10 | 5341 days | 27% |
| Jon_and_Family | 8/10 | 5372 days | 26% |
| Sean Brownell | 7/10 | 5372 days | 25% |
| Hadas and Amichay Guter | 4/10 | 5388 days | 17% |
| Tina Madsen | 8/10 | 5389 days | 26% |
| Michaela Strohmarer | 10/10 | 5395 days | 27% |
| NormanGates | 2/10 | 5462 days | 12% |
| Nuro | 9/10 | 5509 days | 26% |
| Andrew Hammond | 8/10 | 5554 days | 26% |
| Mary Van | 9/10 | 5583 days | 26% |
| rayfuge | 10/10 | 5583 days | 27% |
| nelliekaye | 7/10 | 5583 days | 25% |
| travelbunnyadventures | 7/10 | 5706 days | 25% |
| maelstrom | 8/10 | 5706 days | 26% |
| nuwee | 9/10 | 5737 days | 26% |
| Martina Pankova | 9/10 | 5743 days | 26% |
| Polil | 10/10 | 5754 days | 27% |
| Thirza & Roeland | 8/10 | 5775 days | 26% |
| Jobbs | 8/10 | 5777 days | 26% |
| Ben Miklozek | 8/10 | 5796 days | 26% |
| Marianne Lovdal | 9/10 | 5796 days | 26% |
| Dale W | 7/10 | 5805 days | 25% |
| soomoo | 10/10 | 5827 days | 27% |
| asselman | 8/10 | 5843 days | 26% |
| Mark Tolson | 10/10 | 5860 days | 27% |
| Stephanie Steiner | 9/10 | 5862 days | 26% |
| Peattie | 7/10 | 5870 days | 25% |
| Roma | 8/10 | 5881 days | 26% |
| Andrea and Craig Swinson | 6/10 | 5882 days | 23% |
| Sarah Smith | 10/10 | 5884 days | 27% |
| Anna | 8/10 | 5888 days | 26% |
| eowyn2k | 7/10 | 5888 days | 25% |
| paulandcathy | 7/10 | 5913 days | 25% |
| DustyLaptop | 8/10 | 6040 days | 26% |
| AndyEngland | 8/10 | 6089 days | 26% |
| PamB | 9/10 | 6089 days | 26% |
| StephaineFrance | 8/10 | 6099 days | 26% |
| davidne | 7/10 | 6102 days | 25% |
| Sally477 | 7/10 | 6102 days | 25% |
| Michael Walsall | 9/10 | 6111 days | 26% |
| Sarah Bridge | 10/10 | 6122 days | 27% |
| GraceB | 9/10 | 6124 days | 26% |
| Halley | 9/10 | 6132 days | 26% |
| CarleyJ | 9/10 | 6136 days | 26% |
| Christina | 8/10 | 6138 days | 26% |
| Christian | 9/10 | 6138 days | 26% |
| Hans | 10/10 | 6150 days | 27% |
| lenam | 8/10 | 6150 days | 26% |
| Whiteeee | 9/10 | 6192 days | 26% |
| bobmcg | 9/10 | 6214 days | 26% |
| Anette | 10/10 | 6221 days | 27% |
| Mark Coffey | 9/10 | 6253 days | 26% |
| nsmith | 9/10 | 6254 days | 26% |
| Michelle | 10/10 | 6276 days | 27% |
| chubby69 | 8/10 | 6313 days | 26% |
| Christian | 4/10 | 6489 days | 17% |
| Eon Alers | 7/10 | 6492 days | 25% |
| Chantell Merne | 10/10 | 6492 days | 27% |
| helga | 10/10 | 6495 days | 27% |
| Jurg Meister | 10/10 | 6502 days | 27% |
| Vaclaf | 8/10 | 6513 days | 26% |
| ranker_851 | 6/10 | 6513 days | 23% |
| Roman | 7/10 | 6513 days | 25% |
| Atara | 10/10 | 6513 days | 27% |
| Ondrej Kacena | 8/10 | 6513 days | 26% |
| Vicky Elliott | 8/10 | 6513 days | 26% |
| Sierze Oosterhuis | 9/10 | 6513 days | 26% |
| Tania | 8/10 | 6513 days | 26% |
| Laurie | 8/10 | 6513 days | 26% |
| Rotem | 9/10 | 6513 days | 26% |
| Coral | 8/10 | 6513 days | 26% |
| Andrew | 8/10 | 6513 days | 26% |
| Daniela | 10/10 | 6514 days | 27% |
| Gabriel Faber | 9/10 | 6577 days | 26% |
| Edwin | 8/10 | 6583 days | 26% |
| Hanna Tidebrant | 10/10 | 6668 days | 27% |
| Julie | 10/10 | 6787 days | 27% |
| Kate | 9/10 | 6860 days | 26% |
| Rolf Kruger | 9/10 | 6880 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.