Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
83 Valid Reviews
The Government Gardens Thermal Area experience has a total of 86 reviews. There are 83 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 83 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 83 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
10% |
| 9/10 | 13 |
|
16% |
| 8/10 | 17 |
|
20% |
| 7/10 | 21 |
|
25% |
| 6/10 | 11 |
|
13% |
| 5/10 | 6 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 4 |
|
5% |
| 1/10 | 0 |
|
0% |
71.69% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 71.69% and is based on 83 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Natalia | 8/10 | 40 days | 99% |
| Anna | 2/10 | 40 days | 46% |
| Kaitlyn Lieschke | 9/10 | 101 days | 100% |
| Jiri | 7/10 | 132 days | 94% |
| Laure | 2/10 | 132 days | 45% |
| Laura (UK) | 10/10 | 254 days | 98% |
| Elodie | 7/10 | 254 days | 91% |
| Lotto | 10/10 | 285 days | 97% |
| sylas | 4/10 | 374 days | 61% |
| Kaylee | 8/10 | 405 days | 90% |
| Kathy from Australia | 9/10 | 405 days | 91% |
| Camper | 4/10 | 405 days | 60% |
| Berdien | 6/10 | 436 days | 78% |
| Charlotte | 6/10 | 466 days | 76% |
| Freeze | 2/10 | 466 days | 40% |
| rosairwinclark@hotmail.co.uk | 6/10 | 466 days | 76% |
| Walvins | 5/10 | 497 days | 66% |
| El and Em | 9/10 | 589 days | 80% |
| Mel. | 7/10 | 680 days | 69% |
| Paula | 5/10 | 711 days | 55% |
| Rya | 10/10 | 740 days | 70% |
| KERL-travelers | 7/10 | 740 days | 65% |
| Jan | 7/10 | 802 days | 59% |
| tortuga | 8/10 | 802 days | 63% |
| Becks | 5/10 | 832 days | 46% |
| Henry | 9/10 | 924 days | 51% |
| Marg Dale | 7/10 | 955 days | 45% |
| D&S | 9/10 | 955 days | 48% |
| Taylor Russell | 5/10 | 1016 days | 32% |
| erica | 6/10 | 1046 days | 34% |
| Clem | 6/10 | 1046 days | 34% |
| Katie | 7/10 | 1046 days | 37% |
| Sarah | 8/10 | 1077 days | 36% |
| Weronika | 9/10 | 1077 days | 37% |
| Helen E | 8/10 | 1077 days | 36% |
| Suzanne p | 9/10 | 1077 days | 37% |
| Gilles | 6/10 | 1136 days | 27% |
| Terry | 8/10 | 1197 days | 27% |
| BonnieBE | 5/10 | 1228 days | 19% |
| RosieW | 6/10 | 1320 days | 16% |
| Rachel Leghorn | 7/10 | 1411 days | 13% |
| Sharlene | 9/10 | 1532 days | 9% |
| Ashleigh | 7/10 | 1807 days | 4% |
| Rick Percival | 10/10 | 1866 days | 4% |
| Rebecca | 10/10 | 1958 days | 4% |
| Lisa J | 9/10 | 1988 days | 4% |
| sharon armstrong | 10/10 | 1988 days | 4% |
| Roy Swan | 10/10 | 2019 days | 4% |
| Kate | 9/10 | 2050 days | 4% |
| Lucy | 8/10 | 2050 days | 4% |
| Celeste | 8/10 | 2172 days | 3% |
| Serena | 6/10 | 2201 days | 3% |
| Emily | 7/10 | 2201 days | 3% |
| Mike Smith | 7/10 | 2232 days | 3% |
| Almudena | 3/10 | 2232 days | 1% |
| Stuart | 7/10 | 2263 days | 3% |
| Isadora | 8/10 | 2263 days | 3% |
| Bert | 7/10 | 2263 days | 3% |
| Silly American | 9/10 | 2263 days | 3% |
| Luis Vigil Vidal | 6/10 | 2293 days | 3% |
| Lianne | 8/10 | 2324 days | 3% |
| Sven | 7/10 | 2354 days | 3% |
| Steve Mac | 7/10 | 2354 days | 3% |
| Alison | 10/10 | 2446 days | 3% |
| Becca | 7/10 | 2477 days | 3% |
| David Wilson | 8/10 | 2477 days | 3% |
| Lucy751 | 7/10 | 2538 days | 2% |
| Matthias | 8/10 | 2566 days | 3% |
| Courtney | 8/10 | 2566 days | 3% |
| Johnston’s | 8/10 | 2689 days | 2% |
| The Flip Flop Family | 5/10 | 2719 days | 2% |
| Tiago | 7/10 | 2750 days | 2% |
| Claudia | 8/10 | 2750 days | 2% |
| jarren Verbeek | 9/10 | 2781 days | 2% |
| A Brad in a van | 7/10 | 2811 days | 2% |
| ascotandanaussie | 6/10 | 2872 days | 2% |
| jofa972 | 8/10 | 2872 days | 2% |
| Luis Vigil Vidal | 6/10 | 2945 days | 0% |
| Debbie Lesurf | 9/10 | 3000 days | 2% |
| Stefan Hohmann | 8/10 | 3015 days | 2% |
| Jasmine Andrew | 7/10 | 3049 days | 2% |
| Diana Fuenco | 7/10 | 3069 days | 1% |
| Matthias Wohlgemuth | 2/10 | 3310 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
6.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.