G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Government Gardens Thermal Area

Valid Reviews

74 Valid Reviews

The Government Gardens Thermal Area experience has a total of 77 reviews. There are 74 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Within these 74 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.

Below is the distribution of ratings for the 74 valid reviews:

Rating Count Percentage
10/10 5
7%
9/10 12
16%
8/10 16
22%
7/10 19
26%
6/10 11
15%
5/10 6
8%
4/10 2
3%
3/10 1
1%
2/10 2
3%
1/10 0
0%

71.62% Average

The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 71.62% and is based on 74 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

70.46%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
sylas 4/10 16 days 66%
Kaylee 8/10 47 days 99%
Kathy from Australia 9/10 47 days 100%
Camper 4/10 47 days 66%
Berdien 6/10 78 days 87%
Charlotte 6/10 108 days 86%
Freeze 2/10 108 days 45%
rosairwinclark@hotmail.co.uk 6/10 108 days 86%
Walvins 5/10 139 days 76%
El and Em 9/10 230 days 97%
Mel. 7/10 322 days 88%
Paula 5/10 353 days 71%
Rya 10/10 382 days 93%
KERL-travelers 7/10 382 days 86%
Jan 7/10 444 days 83%
tortuga 8/10 444 days 88%
Becks 5/10 474 days 67%
Henry 9/10 565 days 82%
Marg Dale 7/10 596 days 75%
D&S 9/10 596 days 80%
Taylor Russell 5/10 657 days 58%
erica 6/10 688 days 63%
Clem 6/10 688 days 63%
Katie 7/10 688 days 68%
Sarah 8/10 719 days 69%
Weronika 9/10 719 days 70%
Helen E 8/10 719 days 69%
Suzanne p 9/10 719 days 70%
Gilles 6/10 778 days 56%
Terry 8/10 839 days 59%
BonnieBE 5/10 870 days 43%
RosieW 6/10 961 days 41%
Rachel Leghorn 7/10 1053 days 36%
Sharlene 9/10 1174 days 28%
Ashleigh 7/10 1449 days 11%
Rebecca 10/10 1600 days 7%
Lisa J 9/10 1629 days 6%
sharon armstrong 10/10 1629 days 6%
Roy Swan 10/10 1660 days 5%
Kate 9/10 1691 days 5%
Lucy 8/10 1691 days 5%
Celeste 8/10 1814 days 4%
Serena 6/10 1843 days 3%
Emily 7/10 1843 days 3%
Mike Smith 7/10 1874 days 3%
Almudena 3/10 1874 days 1%
Stuart 7/10 1905 days 3%
Isadora 8/10 1905 days 4%
Bert 7/10 1905 days 3%
Silly American 9/10 1905 days 4%
Luis Vigil Vidal 6/10 1935 days 3%
Lianne 8/10 1966 days 3%
Sven 7/10 1995 days 3%
Steve Mac 7/10 1995 days 3%
Alison 10/10 2087 days 3%
Becca 7/10 2118 days 3%
David Wilson 8/10 2118 days 3%
Lucy751 7/10 2180 days 3%
Matthias 8/10 2208 days 3%
Courtney 8/10 2208 days 3%
Johnston’s 8/10 2331 days 3%
The Flip Flop Family 5/10 2360 days 2%
Tiago 7/10 2391 days 2%
Claudia 8/10 2391 days 3%
jarren Verbeek 9/10 2422 days 3%
A Brad in a van 7/10 2452 days 2%
ascotandanaussie 6/10 2514 days 2%
jofa972 8/10 2514 days 2%
Luis Vigil Vidal 6/10 2587 days 0%
Debbie Lesurf 9/10 2642 days 2%
Stefan Hohmann 8/10 2657 days 2%
Jasmine Andrew 7/10 2691 days 2%
Diana Fuenco 7/10 2710 days 2%
Matthias Wohlgemuth 2/10 2952 days 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

6.75% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

77%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.