Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Government Gardens Thermal Area
Valid Reviews
74 Valid Reviews
The Government Gardens Thermal Area experience has a total of 77 reviews. There are 74 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 74 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 74 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 12 |
|
16% |
| 8/10 | 16 |
|
22% |
| 7/10 | 19 |
|
26% |
| 6/10 | 11 |
|
15% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
3% |
| 1/10 | 0 |
|
0% |
71.62% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 71.62% and is based on 74 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
70.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| sylas | 4/10 | 53 days | 66% |
| Kaylee | 8/10 | 84 days | 99% |
| Kathy from Australia | 9/10 | 84 days | 100% |
| Camper | 4/10 | 84 days | 66% |
| Berdien | 6/10 | 115 days | 87% |
| Charlotte | 6/10 | 145 days | 86% |
| Freeze | 2/10 | 145 days | 45% |
| rosairwinclark@hotmail.co.uk | 6/10 | 145 days | 86% |
| Walvins | 5/10 | 176 days | 76% |
| El and Em | 9/10 | 268 days | 96% |
| Mel. | 7/10 | 359 days | 87% |
| Paula | 5/10 | 390 days | 70% |
| Rya | 10/10 | 419 days | 91% |
| KERL-travelers | 7/10 | 419 days | 85% |
| Jan | 7/10 | 481 days | 82% |
| tortuga | 8/10 | 481 days | 86% |
| Becks | 5/10 | 511 days | 65% |
| Henry | 9/10 | 603 days | 79% |
| Marg Dale | 7/10 | 634 days | 72% |
| D&S | 9/10 | 634 days | 77% |
| Taylor Russell | 5/10 | 695 days | 55% |
| erica | 6/10 | 725 days | 61% |
| Clem | 6/10 | 725 days | 61% |
| Katie | 7/10 | 725 days | 66% |
| Sarah | 8/10 | 756 days | 67% |
| Weronika | 9/10 | 756 days | 67% |
| Helen E | 8/10 | 756 days | 67% |
| Suzanne p | 9/10 | 756 days | 67% |
| Gilles | 6/10 | 815 days | 54% |
| Terry | 8/10 | 876 days | 55% |
| BonnieBE | 5/10 | 907 days | 40% |
| RosieW | 6/10 | 999 days | 38% |
| Rachel Leghorn | 7/10 | 1090 days | 33% |
| Sharlene | 9/10 | 1211 days | 26% |
| Ashleigh | 7/10 | 1486 days | 10% |
| Rebecca | 10/10 | 1637 days | 6% |
| Lisa J | 9/10 | 1667 days | 5% |
| sharon armstrong | 10/10 | 1667 days | 5% |
| Roy Swan | 10/10 | 1698 days | 5% |
| Kate | 9/10 | 1729 days | 4% |
| Lucy | 8/10 | 1729 days | 4% |
| Celeste | 8/10 | 1851 days | 4% |
| Serena | 6/10 | 1880 days | 3% |
| Emily | 7/10 | 1880 days | 3% |
| Mike Smith | 7/10 | 1911 days | 3% |
| Almudena | 3/10 | 1911 days | 1% |
| Stuart | 7/10 | 1942 days | 3% |
| Isadora | 8/10 | 1942 days | 4% |
| Bert | 7/10 | 1942 days | 3% |
| Silly American | 9/10 | 1942 days | 4% |
| Luis Vigil Vidal | 6/10 | 1972 days | 3% |
| Lianne | 8/10 | 2003 days | 3% |
| Sven | 7/10 | 2033 days | 3% |
| Steve Mac | 7/10 | 2033 days | 3% |
| Alison | 10/10 | 2125 days | 3% |
| Becca | 7/10 | 2156 days | 3% |
| David Wilson | 8/10 | 2156 days | 3% |
| Lucy751 | 7/10 | 2217 days | 3% |
| Matthias | 8/10 | 2245 days | 3% |
| Courtney | 8/10 | 2245 days | 3% |
| Johnston’s | 8/10 | 2368 days | 3% |
| The Flip Flop Family | 5/10 | 2398 days | 2% |
| Tiago | 7/10 | 2429 days | 2% |
| Claudia | 8/10 | 2429 days | 3% |
| jarren Verbeek | 9/10 | 2460 days | 3% |
| A Brad in a van | 7/10 | 2490 days | 2% |
| ascotandanaussie | 6/10 | 2551 days | 2% |
| jofa972 | 8/10 | 2551 days | 2% |
| Luis Vigil Vidal | 6/10 | 2624 days | 0% |
| Debbie Lesurf | 9/10 | 2679 days | 2% |
| Stefan Hohmann | 8/10 | 2694 days | 2% |
| Jasmine Andrew | 7/10 | 2728 days | 2% |
| Diana Fuenco | 7/10 | 2748 days | 2% |
| Matthias Wohlgemuth | 2/10 | 2989 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
6.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.