Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Budgy Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Budgy Campers

Valid Reviews

64 Valid Reviews

The Budgy Campers experience has a total of 66 reviews. There are 64 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Within these 64 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.

Below is the distribution of ratings for the 64 valid reviews:

Rating Count Percentage
10/10 41
64%
9/10 6
9%
8/10 4
6%
7/10 3
5%
6/10 0
0%
5/10 1
2%
4/10 2
3%
3/10 2
3%
2/10 1
2%
1/10 4
6%

84.69% Average

The raw data average (mean) for all the Budgy Campers valid reviews is 84.69% and is based on 64 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

87.20%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Anon 1/10 1720 days 40%
Xiass 1/10 1780 days 33%
June Pascal 10/10 2176 days 100%
Geoff Scott 10/10 2176 days 100%
Fabian Kerchere 10/10 2176 days 100%
Sasha Mieler 9/10 2298 days 92%
Martha Godon 4/10 2390 days 47%
Xin Zhough 10/10 2390 days 88%
David Mooney 3/10 2451 days 33%
Jasmin 3/10 2451 days 33%
Cynthia Cilyo 2/10 2479 days 22%
Annika Schmitt 7/10 2479 days 75%
Jo Hoggi 10/10 2510 days 81%
Raphael HANNOIR 7/10 2510 days 73%
Nikki Walker 8/10 2541 days 77%
Eva Hantke 10/10 2571 days 77%
Guilherme Quintela 9/10 2602 days 74%
Glenn Jakbsen 8/10 2602 days 73%
Bethany Johnson 8/10 2724 days 66%
Laura Weix 8/10 2829 days 60%
Rebecca Tavernor 7/10 2832 days 20%
Florian Friesecke 1/10 2844 days 8%
James Salamanca 10/10 2875 days 59%
Nadine 10/10 2906 days 57%
Per 10/10 2936 days 56%
Nicolas Brophy 10/10 2936 days 56%
Vally May 10/10 2967 days 54%
Bennie 10/10 2967 days 54%
Lena 10/10 2967 days 54%
Robbie Rocks 10/10 3028 days 50%
Donatella 10/10 3028 days 50%
Jojo Tab 10/10 3028 days 50%
Julia inNZ 10/10 3059 days 49%
André Timm 9/10 3059 days 48%
Niccolo' Lorenzi 10/10 3059 days 49%
Dan D 10/10 3089 days 47%
Michael Kammer 10/10 3089 days 47%
Lucky Ahmad 10/10 3120 days 45%
W F 4/10 3120 days 20%
Kristy McRae 10/10 3181 days 41%
Andy Paul 1/10 3181 days 0%
Dirk Mahler 10/10 3181 days 41%
Marie Bruns-Strenge 10/10 3210 days 40%
Justine ROUSSARIE 10/10 3210 days 40%
Sandra P 10/10 3241 days 38%
Matthew Toms 9/10 3241 days 37%
Nina Grimaldi 9/10 3241 days 37%
Sandra Steinleitner 10/10 3241 days 38%
Xue Rong Kok 5/10 3272 days 21%
Susan Hanley 10/10 3272 days 36%
David Mcgloin 10/10 3302 days 34%
Renate 10/10 3302 days 34%
Sadeque Ahmed 10/10 3333 days 33%
Linda Miarka 9/10 3394 days 29%
Georg S 10/10 3486 days 24%
Sabrina Gärtner 10/10 3547 days 20%
Katharina Pagel 10/10 3547 days 20%
Anna Ge 10/10 3547 days 20%
Kim Cheung 10/10 3575 days 19%
Bettina Kaatz 10/10 3575 days 19%
Manolis Pavlakis 10/10 3606 days 17%
Silvia Noggler 10/10 3606 days 17%
KARL ANDERGASSEN 10/10 3667 days 13%
Theo Conrads 10/10 3820 days 4%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Budgy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-7.02% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Budgy Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Budgy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.96%
198 -3.98%
199 -4.00%
200 -4.02%
201 -4.04%
202 -4.06%
203 -4.08%

Balancing Adjustment

2.95% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

77%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.