DECEITFUL CALTEX -- I WON'T BUY FROM THERE AGAIN !!

Caltex Rotorua has all the facilities you would expect from a Caltex anywhere in NZ. However, to entice us to go there rather than to a rival, it advertised "BE HEARD! TELL US ABOUT YOUR VISIT AND YOU COULD WIN $500 STARCASH" on a leaflet, with the survey website address www.sfback.com/caltex/1224, which also contains the T&Cs. However, I when I tried this website address it merely returned the error message "310339 - Caltex Rotorua". The leaflet (which I still have) shows no end date or expiry date and so I presume the promotion is still ongoing. If the T&Cs show an end date then this is being kept a secret as the T&Cs are not available.

I have contacted Caltex about this, who referred me to Z Energy (with Case ID 576661), and Aiga of the Customer Service Team tells me that I must contact the site directly. Which site? Do you mean the invalid website? Or do you mean Starcash at Z Energy? My emails to Starcash remain unanswered, so this is just stupid advice from Aiga!

Tell Aiga to be less lazy and do something about this or, alternatively, pass my case on to someone competent.

Reviewed over 5 years ago and experienced in April 2016