Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.86%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2427 days | 100% |
Eva Cordemeyer | 8/10 | 2666 days | 86% |
Pete Martin | 10/10 | 2923 days | 74% |
Sam Wolfe | 9/10 | 2933 days | 73% |
Benedikt Lorenz | 8/10 | 2954 days | 71% |
Sheila Webb | 10/10 | 2954 days | 73% |
Thomas Klinting | 8/10 | 2958 days | 71% |
Felix Koehler | 7/10 | 2962 days | 67% |
Simon Barber | 5/10 | 2962 days | 55% |
Antoine | 7/10 | 2986 days | 66% |
Tom Rogers | 10/10 | 3006 days | 70% |
Tim | 7/10 | 3010 days | 65% |
Jendrik | 6/10 | 3010 days | 60% |
Josh Bird | 6/10 | 3012 days | 60% |
Alonso | 7/10 | 3012 days | 65% |
Andres Gonzalez | 9/10 | 3030 days | 68% |
Steven Chong | 9/10 | 3033 days | 68% |
Johannes Wassner | 10/10 | 3254 days | 57% |
Volker Stroenisch | 5/10 | 3265 days | 43% |
Mette Elholm | 8/10 | 3265 days | 55% |
Sam Fenton-Elston | 5/10 | 3266 days | 42% |
Math Meyer | 5/10 | 3267 days | 42% |
Marie Bocquier | 9/10 | 3267 days | 56% |
S Black | 7/10 | 3273 days | 52% |
Stephan Kirchenbaur | 7/10 | 3274 days | 52% |
Clara Guinard | 6/10 | 3276 days | 48% |
Lilith Hirt | 4/10 | 3278 days | 36% |
Calum Penn | 10/10 | 3279 days | 56% |
Nancy Logan | 7/10 | 3283 days | 51% |
Talissa Missiato | 10/10 | 3285 days | 55% |
Annalies Beard | 7/10 | 3289 days | 51% |
Dawn Howard | 7/10 | 3296 days | 51% |
Melanie Kronbichler | 10/10 | 3309 days | 54% |
Veronique Kaplan | 2/10 | 3312 days | 24% |
Stula Vladimir | 10/10 | 3314 days | 54% |
Florian Mueller | 9/10 | 3324 days | 53% |
Pekka and Jonna | 5/10 | 3329 days | 40% |
Eline Meijer | 8/10 | 3351 days | 51% |
Henri | 6/10 | 3351 days | 44% |
Elodie | 6/10 | 3358 days | 44% |
Mette and Jesper | 6/10 | 3360 days | 44% |
Elsa Caniato | 6/10 | 3370 days | 44% |
Ahmed Mohsen Aly | 10/10 | 3399 days | 49% |
Christian Maruhn | 10/10 | 3431 days | 48% |
Alex | 5/10 | 3663 days | 27% |
R J Pearson | 7/10 | 3680 days | 32% |
Marion and Ralf | 9/10 | 3735 days | 32% |
Richard | 9/10 | 3888 days | 24% |
Julia Schabenberger | 3/10 | 3978 days | 10% |
Lola | 4/10 | 3978 days | 12% |
Laura | 3/10 | 3978 days | 10% |
Janek Belcher | 4/10 | 3987 days | 12% |
Laura | 10/10 | 3993 days | 18% |
Andreas Schindler | 8/10 | 3993 days | 18% |
Herman Schulz | 7/10 | 4012 days | 16% |
Tobias Thull | 6/10 | 4013 days | 15% |
van Linda Werner | 8/10 | 4016 days | 17% |
Aurelien Noailly | 5/10 | 4018 days | 13% |
Sarah | 4/10 | 4018 days | 11% |
Steven Lotrian | 9/10 | 4024 days | 17% |
Emeline Brocard | 9/10 | 4024 days | 17% |
Philip Donachie | 10/10 | 4026 days | 17% |
Luisa Bach | 10/10 | 4026 days | 17% |
Benedict Seite | 8/10 | 4052 days | 15% |
Valerio Penita | 8/10 | 4052 days | 15% |
Piotr Jurkowski | 8/10 | 4054 days | 15% |
Roland Beer | 7/10 | 4057 days | 14% |
Alexia Greasbaum | 9/10 | 4057 days | 15% |
Bet | 8/10 | 4068 days | 14% |
Anja | 9/10 | 4076 days | 14% |
Peter elsleysams | 9/10 | 4076 days | 14% |
Memain | 6/10 | 4341 days | 0% |
Konza | 7/10 | 4342 days | 0% |
Elodie and jo | 6/10 | 4398 days | 21% |
Andre and Marina | 9/10 | 4408 days | 25% |
Hanneke P | 6/10 | 4434 days | 21% |
Harmer de Boer | 8/10 | 4450 days | 24% |
Tony Hines | 7/10 | 4451 days | 23% |
Brigitte | 8/10 | 4453 days | 24% |
Terry Coles | 7/10 | 4465 days | 23% |
Claudia Mueller | 10/10 | 4470 days | 25% |
Presot | 9/10 | 4470 days | 25% |
Faassen | 6/10 | 4473 days | 21% |
Eric and Jen Popma | 8/10 | 4475 days | 24% |
Moss | 10/10 | 4725 days | 25% |
Heiner Reinecke | 8/10 | 4732 days | 24% |
Frank Claassen | 8/10 | 4736 days | 24% |
A Ormsby | 10/10 | 4737 days | 25% |
Fritschi | 8/10 | 4742 days | 24% |
Melanie Friessen | 1/10 | 4742 days | 9% |
Daniel & Manuela | 2/10 | 4746 days | 10% |
Melinda Moir | 1/10 | 4746 days | 9% |
Mats Harstedt | 8/10 | 4749 days | 24% |
Geoffrey Kuppens | 6/10 | 4749 days | 21% |
Lotte Zwail | 6/10 | 4749 days | 21% |
Carolin Haas | 8/10 | 4750 days | 24% |
Christian & Julia | 7/10 | 4750 days | 23% |
Mike & Suzann | 10/10 | 4751 days | 25% |
Frans | 8/10 | 4752 days | 24% |
Jansen | 4/10 | 4752 days | 16% |
Kolen | 7/10 | 4752 days | 23% |
Briulier | 8/10 | 4753 days | 24% |
Rick & Suus | 8/10 | 4753 days | 24% |
Jim Addicott | 10/10 | 4753 days | 25% |
Rachel | 7/10 | 4754 days | 23% |
Verne Heath | 8/10 | 4754 days | 24% |
Astrid Boon | 7/10 | 4754 days | 23% |
Christina | 3/10 | 4755 days | 13% |
Marilyn Mobley | 9/10 | 4755 days | 25% |
Susie Christensen | 7/10 | 4755 days | 23% |
Paul Weidenfeld | 8/10 | 4756 days | 24% |
Langerak | 8/10 | 4756 days | 24% |
Liz Stokes | 7/10 | 4756 days | 23% |
Ole Klothrop | 8/10 | 4763 days | 24% |
Samplonius | 8/10 | 4764 days | 24% |
Cick Pouw | 7/10 | 4768 days | 23% |
Kroepfl | 9/10 | 4768 days | 25% |
Kurt Furuskar | 9/10 | 4780 days | 25% |
Johan Kroese | 5/10 | 4780 days | 19% |
Henriette Haugan | 5/10 | 4782 days | 19% |
Asha | 9/10 | 4800 days | 25% |
Steveuk21 | 6/10 | 4800 days | 21% |
kiwifrenchy | 8/10 | 4800 days | 24% |
Peter Broosder | 8/10 | 4830 days | 24% |
Marek Woznica | 9/10 | 4838 days | 25% |
Nina Bille-Knudsen | 9/10 | 4840 days | 25% |
Willem & Lilian | 7/10 | 4840 days | 23% |
Jan & Marian | 4/10 | 4843 days | 16% |
Oliver Graf | 5/10 | 4845 days | 19% |
Benjamin Meier | 3/10 | 4846 days | 13% |
Herman Plasman | 8/10 | 4846 days | 24% |
Theresa | 6/10 | 4847 days | 21% |
Remco te Lintum | 8/10 | 4847 days | 24% |
Willi & Elke Breier | 10/10 | 4848 days | 25% |
Elke & Charlotte | 6/10 | 4851 days | 21% |
Mark de Boer | 7/10 | 4851 days | 23% |
bdel1963 | 7/10 | 5045 days | 23% |
Claudia Naier | 7/10 | 5084 days | 23% |
Andreas Blessing | 9/10 | 5086 days | 25% |
Marianne Swauger | 6/10 | 5089 days | 21% |
De Groot | 8/10 | 5090 days | 24% |
Steve Waterhouse | 8/10 | 5091 days | 24% |
Barry Digby | 7/10 | 5093 days | 23% |
Michael Simmang | 6/10 | 5094 days | 21% |
Tim | 6/10 | 5096 days | 21% |
Rolf | 6/10 | 5097 days | 21% |
Tina Baun | 5/10 | 5098 days | 19% |
Leanne Shepherd | 9/10 | 5098 days | 25% |
Monica | 8/10 | 5102 days | 24% |
Jan Visser | 6/10 | 5106 days | 21% |
Viola Rickert | 9/10 | 5108 days | 25% |
Ursula Scherch | 8/10 | 5110 days | 24% |
Sanne | 7/10 | 5110 days | 23% |
Jan Vlasblom | 8/10 | 5114 days | 24% |
Walter Peters | 8/10 | 5118 days | 24% |
Anita Aleva | 7/10 | 5118 days | 23% |
Claire Hoyland | 10/10 | 5121 days | 25% |
Rob | 5/10 | 5121 days | 19% |
Faucon | 8/10 | 5121 days | 24% |
Julian Seizinger | 7/10 | 5121 days | 23% |
Mike | 8/10 | 5122 days | 24% |
Trevor Gibbins | 8/10 | 5122 days | 24% |
David and Wendy Lucas | 10/10 | 5123 days | 25% |
David | 8/10 | 5124 days | 24% |
Philipp Rau | 6/10 | 5125 days | 21% |
Georg Hofer | 4/10 | 5127 days | 16% |
G R Vangerven | 7/10 | 5127 days | 23% |
Jarob Brezigar | 9/10 | 5127 days | 25% |
Daniel Lang | 7/10 | 5127 days | 23% |
Lili | 8/10 | 5127 days | 24% |
Jean-Paul Le Clair | 6/10 | 5128 days | 21% |
John Allen | 8/10 | 5129 days | 24% |
Fabi & Sabi | 1/10 | 5129 days | 9% |
Katherine Bernsdorf | 6/10 | 5130 days | 21% |
Daniel Fischer | 5/10 | 5132 days | 19% |
Bekema | 7/10 | 5132 days | 23% |
Augelika Berugard | 8/10 | 5133 days | 24% |
hendrik king | 7/10 | 5165 days | 23% |
Rosey834 | 9/10 | 5196 days | 25% |
kempt | 7/10 | 5410 days | 23% |
astridaus | 5/10 | 5440 days | 19% |
hooperuk | 10/10 | 5440 days | 25% |
Brian Bishop | 9/10 | 5457 days | 25% |
Hans | 6/10 | 5461 days | 21% |
George Lepple | 8/10 | 5464 days | 24% |
Ed & Pat Mitchell | 8/10 | 5479 days | 24% |
Heike Pless | 10/10 | 5480 days | 25% |
Peter Koeck | 5/10 | 5480 days | 19% |
Krause | 4/10 | 5480 days | 16% |
Sue Bennett | 8/10 | 5481 days | 24% |
Mieke Knoops | 7/10 | 5481 days | 23% |
Jakob Pedersen | 5/10 | 5481 days | 19% |
Vandeput | 6/10 | 5485 days | 21% |
Mark | 5/10 | 5490 days | 19% |
Martÿn Steenvoorden | 6/10 | 5491 days | 21% |
Irene Turley | 5/10 | 5494 days | 19% |
Arne van Schol | 6/10 | 5495 days | 21% |
Susan | 9/10 | 5495 days | 25% |
uleugel | 8/10 | 5508 days | 24% |
Hailey & Fin | 3/10 | 5511 days | 13% |
Beute Hjel | 8/10 | 5515 days | 24% |
Kane Chain | 6/10 | 5516 days | 21% |
Family van Hessem | 7/10 | 5519 days | 23% |
Helen and Hans Walser | 10/10 | 5519 days | 25% |
deanlaw | 8/10 | 5544 days | 24% |
annett | 8/10 | 5546 days | 24% |
keane | 8/10 | 5546 days | 24% |
usigmund | 3/10 | 5550 days | 13% |
nadinef | 8/10 | 5553 days | 24% |
andres | 3/10 | 5553 days | 13% |
jameswhite | 7/10 | 5553 days | 23% |
aages | 7/10 | 5554 days | 23% |
thomash | 6/10 | 5555 days | 21% |
Arran J | 7/10 | 5561 days | 23% |
Bill Nash | 5/10 | 5565 days | 19% |
Frank de Voogd | 8/10 | 5565 days | 24% |
Hanne Wichmann | 10/10 | 5565 days | 25% |
Hans & Karin | 7/10 | 5565 days | 23% |
Bue Verrept | 8/10 | 5568 days | 24% |
Hans Hoff | 10/10 | 5569 days | 25% |
Lisette X | 8/10 | 5569 days | 24% |
Gaelle | 8/10 | 5571 days | 24% |
Ulyate | 8/10 | 5572 days | 24% |
Mille Winther | 5/10 | 5572 days | 19% |
Hansjoerg Ehrmann | 7/10 | 5572 days | 23% |
Anayara Diaz Torres | 9/10 | 5572 days | 25% |
Jessica Clarisse | 4/10 | 5573 days | 16% |
Jeanette Larsen | 8/10 | 5573 days | 24% |
Serge Yken | 3/10 | 5587 days | 13% |
barp | 9/10 | 5622 days | 25% |
Evan | 8/10 | 5622 days | 24% |
travelgeek | 5/10 | 5652 days | 19% |
richardh | 8/10 | 5686 days | 24% |
nickm | 10/10 | 5760 days | 25% |
minniemags | 10/10 | 5775 days | 25% |
AndyEngland | 10/10 | 5793 days | 25% |
KatieR | 5/10 | 5803 days | 19% |
straw64 | 3/10 | 5805 days | 13% |
Sally477 | 6/10 | 5805 days | 21% |
Ide | 7/10 | 5806 days | 23% |
Olga | 7/10 | 5806 days | 23% |
AliR | 7/10 | 5821 days | 23% |
AmyBarrett | 5/10 | 5821 days | 19% |
WiebkeS | 8/10 | 5821 days | 24% |
Falk | 8/10 | 5821 days | 24% |
DaveV | 9/10 | 5821 days | 25% |
StefanieGermany | 10/10 | 5822 days | 25% |
FiensG | 8/10 | 5824 days | 24% |
Zeeman | 8/10 | 5824 days | 24% |
Silhan | 9/10 | 5825 days | 25% |
PBouwmessten | 8/10 | 5825 days | 24% |
LucyPoland | 8/10 | 5826 days | 24% |
Erik | 7/10 | 5827 days | 23% |
Gill | 9/10 | 5828 days | 25% |
Ian | 10/10 | 5828 days | 25% |
Stefanie | 6/10 | 5830 days | 21% |
PeteH1 | 8/10 | 5831 days | 24% |
Anneleen | 8/10 | 5835 days | 24% |
FrankFlemming | 6/10 | 5839 days | 21% |
Manfred | 8/10 | 5841 days | 24% |
Ed | 9/10 | 5841 days | 25% |
Kay | 8/10 | 5848 days | 24% |
Krapels | 5/10 | 5849 days | 19% |
AbigailB | 6/10 | 5850 days | 21% |
AurelieD | 10/10 | 5852 days | 25% |
Ian S | 7/10 | 5854 days | 23% |
Lorna | 10/10 | 5854 days | 25% |
Bruce | 10/10 | 5855 days | 25% |
Annemarie | 6/10 | 5855 days | 21% |
orianne | 7/10 | 5861 days | 23% |
RasmusB | 6/10 | 5862 days | 21% |
GrillGermany | 7/10 | 5863 days | 23% |
Daniel | 7/10 | 5864 days | 23% |
BauerGermany | 7/10 | 5864 days | 23% |
Jessica | 9/10 | 5869 days | 25% |
Bert | 7/10 | 5869 days | 23% |
G Lart | 10/10 | 5869 days | 25% |
Ulrike | 6/10 | 5869 days | 21% |
Carolyn | 2/10 | 5873 days | 10% |
Erik | 7/10 | 5877 days | 23% |
Hove | 8/10 | 5877 days | 24% |
Thierry | 8/10 | 5877 days | 24% |
Sandra | 6/10 | 5877 days | 21% |
Joachim | 7/10 | 5877 days | 23% |
Zylstra | 8/10 | 5885 days | 24% |
Spyfox | 10/10 | 5911 days | 25% |
Sandra | 8/10 | 5917 days | 24% |
Eveline | 6/10 | 5918 days | 21% |
Lynne | 8/10 | 5918 days | 24% |
Getkate | 9/10 | 5926 days | 25% |
Elke | 8/10 | 5926 days | 24% |
Kath | 10/10 | 5982 days | 25% |
Charlotte | 7/10 | 6015 days | 23% |
Talitia | 8/10 | 6024 days | 24% |
Shannon | 6/10 | 6053 days | 21% |
BexStar | 3/10 | 6153 days | 13% |
Leanne Priestley | 3/10 | 6176 days | 13% |
Amy Clark | 9/10 | 6176 days | 25% |
Toby | 8/10 | 6177 days | 24% |
AlanN316 | 10/10 | 6186 days | 25% |
Annette Hurst | 9/10 | 6195 days | 25% |
Olaf Penn | 7/10 | 6196 days | 23% |
Roger Repolusk | 8/10 | 6202 days | 24% |
Nancy Dol | 8/10 | 6202 days | 24% |
John Woodrow | 9/10 | 6206 days | 25% |
Myrtille de Vries | 9/10 | 6209 days | 25% |
Roman | 7/10 | 6216 days | 23% |
ranker_851 | 8/10 | 6216 days | 24% |
Atara | 8/10 | 6216 days | 24% |
Christoph&Isabell | 7/10 | 6218 days | 23% |
Stephanie Noverraz | 6/10 | 6225 days | 21% |
Laura | 7/10 | 6241 days | 23% |
Hans Olthof | 9/10 | 6248 days | 25% |
Gail | 8/10 | 6251 days | 24% |
Hans | 8/10 | 6281 days | 24% |
Valeria Barouch | 6/10 | 6287 days | 21% |
Neil Cooke | 9/10 | 6287 days | 25% |
Samuel Brejeon | 9/10 | 6290 days | 25% |
Ole Weber | 9/10 | 6294 days | 25% |
Glyn Jones | 8/10 | 6295 days | 24% |
Anthony | 7/10 | 6295 days | 23% |
Martina | 8/10 | 6295 days | 24% |
Lara Gema Conde | 8/10 | 6297 days | 24% |
ranker_46 | 7/10 | 6407 days | 23% |
Hans Knappmann | 10/10 | 6407 days | 25% |
Andy Chapman | 8/10 | 6407 days | 24% |
Lisbeth Johansson | 4/10 | 6407 days | 16% |
JanKovar | 8/10 | 6523 days | 24% |
ShoshanaAbrams | 8/10 | 6526 days | 24% |
Elaine | 6/10 | 6526 days | 21% |
Marcus | 7/10 | 6533 days | 23% |
Jonas | 5/10 | 6540 days | 19% |
Susan | 8/10 | 6555 days | 24% |
Frederik | 9/10 | 6559 days | 25% |
Delgroot | 6/10 | 6563 days | 21% |
Mary | 7/10 | 6570 days | 23% |
beesom | 8/10 | 6571 days | 24% |
Jensen | 8/10 | 6575 days | 24% |
Frauke | 8/10 | 6577 days | 24% |
Fiona | 7/10 | 6581 days | 23% |
Gordon | 9/10 | 6582 days | 25% |
Rolf | 7/10 | 6583 days | 23% |
Nicole | 6/10 | 6583 days | 21% |
Bridget Mitchell | 9/10 | 6594 days | 25% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.08% |
198 | -4.10% |
199 | -4.12% |
200 | -4.14% |
201 | -4.16% |
202 | -4.18% |
203 | -4.20% |
… | … |
6.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.