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Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Te Puia Daytime Experience

Valid Reviews

344 Valid Reviews

The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 344 valid reviews:

Rating Count Percentage
10/10 40
12%
9/10 46
13%
8/10 95
28%
7/10 65
19%
6/10 46
13%
5/10 25
7%
4/10 10
3%
3/10 11
3%
2/10 3
1%
1/10 3
1%

73.02% Average

The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

319 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 319 face-to-face reviews:

Rating Count Percentage
10/10 33
10%
9/10 42
13%
8/10 94
29%
7/10 60
19%
6/10 42
13%
5/10 23
7%
4/10 10
3%
3/10 9
3%
2/10 3
1%
1/10 3
1%

72.82% Average

The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

75.79%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Stefano Clerici 10/10 2473 days 100%
Eva Cordemeyer 8/10 2712 days 84%
Pete Martin 10/10 2969 days 71%
Sam Wolfe 9/10 2979 days 70%
Benedikt Lorenz 8/10 3000 days 68%
Sheila Webb 10/10 3000 days 69%
Thomas Klinting 8/10 3004 days 67%
Felix Koehler 7/10 3008 days 63%
Simon Barber 5/10 3008 days 50%
Antoine 7/10 3032 days 62%
Tom Rogers 10/10 3052 days 66%
Tim 7/10 3056 days 61%
Jendrik 6/10 3056 days 55%
Josh Bird 6/10 3058 days 55%
Alonso 7/10 3058 days 61%
Andres Gonzalez 9/10 3076 days 64%
Steven Chong 9/10 3079 days 64%
Johannes Wassner 10/10 3300 days 52%
Volker Stroenisch 5/10 3311 days 36%
Mette Elholm 8/10 3311 days 50%
Sam Fenton-Elston 5/10 3312 days 36%
Math Meyer 5/10 3313 days 36%
Marie Bocquier 9/10 3313 days 50%
S Black 7/10 3319 days 46%
Stephan Kirchenbaur 7/10 3320 days 46%
Clara Guinard 6/10 3322 days 42%
Lilith Hirt 4/10 3324 days 29%
Calum Penn 10/10 3325 days 50%
Nancy Logan 7/10 3329 days 46%
Talissa Missiato 10/10 3331 days 50%
Annalies Beard 7/10 3335 days 45%
Dawn Howard 7/10 3342 days 45%
Melanie Kronbichler 10/10 3355 days 49%
Veronique Kaplan 2/10 3358 days 16%
Stula Vladimir 10/10 3360 days 48%
Florian Mueller 9/10 3370 days 47%
Pekka and Jonna 5/10 3375 days 33%
Eline Meijer 8/10 3397 days 45%
Henri 6/10 3397 days 38%
Elodie 6/10 3404 days 38%
Mette and Jesper 6/10 3406 days 38%
Elsa Caniato 6/10 3416 days 37%
Ahmed Mohsen Aly 10/10 3445 days 43%
Christian Maruhn 10/10 3477 days 41%
Alex 5/10 3709 days 19%
R J Pearson 7/10 3726 days 24%
Marion and Ralf 9/10 3781 days 23%
Richard 9/10 3934 days 14%
Julia Schabenberger 3/10 4024 days 0%
Lola 4/10 4024 days 2%
Laura 3/10 4024 days 0%
Janek Belcher 4/10 4033 days 2%
Laura 10/10 4039 days 9%
Andreas Schindler 8/10 4039 days 8%
Herman Schulz 7/10 4058 days 6%
Tobias Thull 6/10 4059 days 5%
van Linda Werner 8/10 4062 days 7%
Aurelien Noailly 5/10 4064 days 3%
Sarah 4/10 4064 days 1%
Steven Lotrian 9/10 4070 days 7%
Emeline Brocard 9/10 4070 days 7%
Philip Donachie 10/10 4072 days 7%
Luisa Bach 10/10 4072 days 7%
Benedict Seite 8/10 4098 days 5%
Valerio Penita 8/10 4098 days 5%
Piotr Jurkowski 8/10 4100 days 5%
Roland Beer 7/10 4103 days 4%
Alexia Greasbaum 9/10 4103 days 5%
Bet 8/10 4114 days 4%
Anja 9/10 4122 days 4%
Peter elsleysams 9/10 4122 days 4%
Memain 6/10 4387 days 14%
Konza 7/10 4388 days 16%
Elodie and jo 6/10 4444 days 14%
Andre and Marina 9/10 4454 days 18%
Hanneke P 6/10 4480 days 14%
Harmer de Boer 8/10 4496 days 18%
Tony Hines 7/10 4497 days 16%
Brigitte 8/10 4499 days 18%
Terry Coles 7/10 4511 days 16%
Claudia Mueller 10/10 4516 days 19%
Presot 9/10 4516 days 18%
Faassen 6/10 4519 days 14%
Eric and Jen Popma 8/10 4521 days 18%
Moss 10/10 4771 days 19%
Heiner Reinecke 8/10 4778 days 18%
Frank Claassen 8/10 4782 days 18%
A Ormsby 10/10 4783 days 19%
Fritschi 8/10 4788 days 18%
Melanie Friessen 1/10 4788 days 1%
Daniel & Manuela 2/10 4792 days 2%
Melinda Moir 1/10 4792 days 1%
Mats Harstedt 8/10 4795 days 18%
Geoffrey Kuppens 6/10 4795 days 14%
Lotte Zwail 6/10 4795 days 14%
Carolin Haas 8/10 4796 days 18%
Christian & Julia 7/10 4796 days 16%
Mike & Suzann 10/10 4797 days 19%
Frans 8/10 4798 days 18%
Jansen 4/10 4798 days 8%
Kolen 7/10 4798 days 16%
Briulier 8/10 4799 days 18%
Rick & Suus 8/10 4799 days 18%
Jim Addicott 10/10 4799 days 19%
Rachel 7/10 4800 days 16%
Verne Heath 8/10 4800 days 18%
Astrid Boon 7/10 4800 days 16%
Christina 3/10 4801 days 5%
Marilyn Mobley 9/10 4801 days 18%
Susie Christensen 7/10 4801 days 16%
Paul Weidenfeld 8/10 4802 days 18%
Langerak 8/10 4802 days 18%
Liz Stokes 7/10 4802 days 16%
Ole Klothrop 8/10 4809 days 18%
Samplonius 8/10 4810 days 18%
Cick Pouw 7/10 4814 days 16%
Kroepfl 9/10 4814 days 18%
Kurt Furuskar 9/10 4826 days 18%
Johan Kroese 5/10 4826 days 11%
Henriette Haugan 5/10 4828 days 11%
Asha 9/10 4846 days 18%
Steveuk21 6/10 4846 days 14%
kiwifrenchy 8/10 4846 days 18%
Peter Broosder 8/10 4876 days 18%
Marek Woznica 9/10 4884 days 18%
Nina Bille-Knudsen 9/10 4886 days 18%
Willem & Lilian 7/10 4886 days 16%
Jan & Marian 4/10 4889 days 8%
Oliver Graf 5/10 4891 days 11%
Benjamin Meier 3/10 4892 days 5%
Herman Plasman 8/10 4892 days 18%
Theresa 6/10 4893 days 14%
Remco te Lintum 8/10 4893 days 18%
Willi & Elke Breier 10/10 4894 days 19%
Elke & Charlotte 6/10 4897 days 14%
Mark de Boer 7/10 4897 days 16%
bdel1963 7/10 5091 days 16%
Claudia Naier 7/10 5130 days 16%
Andreas Blessing 9/10 5132 days 18%
Marianne Swauger 6/10 5135 days 14%
De Groot 8/10 5136 days 18%
Steve Waterhouse 8/10 5137 days 18%
Barry Digby 7/10 5139 days 16%
Michael Simmang 6/10 5140 days 14%
Tim 6/10 5142 days 14%
Rolf 6/10 5143 days 14%
Tina Baun 5/10 5144 days 11%
Leanne Shepherd 9/10 5144 days 18%
Monica 8/10 5148 days 18%
Jan Visser 6/10 5152 days 14%
Viola Rickert 9/10 5154 days 18%
Ursula Scherch 8/10 5156 days 18%
Sanne 7/10 5156 days 16%
Jan Vlasblom 8/10 5160 days 18%
Walter Peters 8/10 5164 days 18%
Anita Aleva 7/10 5164 days 16%
Claire Hoyland 10/10 5167 days 19%
Rob 5/10 5167 days 11%
Faucon 8/10 5167 days 18%
Julian Seizinger 7/10 5167 days 16%
Mike 8/10 5168 days 18%
Trevor Gibbins 8/10 5168 days 18%
David and Wendy Lucas 10/10 5169 days 19%
David 8/10 5170 days 18%
Philipp Rau 6/10 5171 days 14%
Georg Hofer 4/10 5173 days 8%
G R Vangerven 7/10 5173 days 16%
Jarob Brezigar 9/10 5173 days 18%
Daniel Lang 7/10 5173 days 16%
Lili 8/10 5173 days 18%
Jean-Paul Le Clair 6/10 5174 days 14%
John Allen 8/10 5175 days 18%
Fabi & Sabi 1/10 5175 days 1%
Katherine Bernsdorf 6/10 5176 days 14%
Daniel Fischer 5/10 5178 days 11%
Bekema 7/10 5178 days 16%
Augelika Berugard 8/10 5179 days 18%
hendrik king 7/10 5211 days 16%
Rosey834 9/10 5242 days 18%
kempt 7/10 5456 days 16%
astridaus 5/10 5486 days 11%
hooperuk 10/10 5486 days 19%
Brian Bishop 9/10 5503 days 18%
Hans 6/10 5507 days 14%
George Lepple 8/10 5510 days 18%
Ed & Pat Mitchell 8/10 5525 days 18%
Heike Pless 10/10 5526 days 19%
Peter Koeck 5/10 5526 days 11%
Krause 4/10 5526 days 8%
Sue Bennett 8/10 5527 days 18%
Mieke Knoops 7/10 5527 days 16%
Jakob Pedersen 5/10 5527 days 11%
Vandeput 6/10 5531 days 14%
Mark 5/10 5536 days 11%
Martÿn Steenvoorden 6/10 5537 days 14%
Irene Turley 5/10 5540 days 11%
Arne van Schol 6/10 5541 days 14%
Susan 9/10 5541 days 18%
uleugel 8/10 5554 days 18%
Hailey & Fin 3/10 5557 days 5%
Beute Hjel 8/10 5561 days 18%
Kane Chain 6/10 5562 days 14%
Family van Hessem 7/10 5565 days 16%
Helen and Hans Walser 10/10 5565 days 19%
deanlaw 8/10 5590 days 18%
annett 8/10 5592 days 18%
keane 8/10 5592 days 18%
usigmund 3/10 5596 days 5%
nadinef 8/10 5599 days 18%
andres 3/10 5599 days 5%
jameswhite 7/10 5599 days 16%
aages 7/10 5600 days 16%
thomash 6/10 5601 days 14%
Arran J 7/10 5607 days 16%
Bill Nash 5/10 5611 days 11%
Frank de Voogd 8/10 5611 days 18%
Hanne Wichmann 10/10 5611 days 19%
Hans & Karin 7/10 5611 days 16%
Bue Verrept 8/10 5614 days 18%
Hans Hoff 10/10 5615 days 19%
Lisette X 8/10 5615 days 18%
Gaelle 8/10 5617 days 18%
Ulyate 8/10 5618 days 18%
Mille Winther 5/10 5618 days 11%
Hansjoerg Ehrmann 7/10 5618 days 16%
Anayara Diaz Torres 9/10 5618 days 18%
Jessica Clarisse 4/10 5619 days 8%
Jeanette Larsen 8/10 5619 days 18%
Serge Yken 3/10 5633 days 5%
barp 9/10 5668 days 18%
Evan 8/10 5668 days 18%
travelgeek 5/10 5698 days 11%
richardh 8/10 5732 days 18%
nickm 10/10 5806 days 19%
minniemags 10/10 5821 days 19%
AndyEngland 10/10 5839 days 19%
KatieR 5/10 5849 days 11%
straw64 3/10 5851 days 5%
Sally477 6/10 5852 days 14%
Ide 7/10 5852 days 16%
Olga 7/10 5852 days 16%
AliR 7/10 5867 days 16%
AmyBarrett 5/10 5867 days 11%
WiebkeS 8/10 5867 days 18%
Falk 8/10 5867 days 18%
DaveV 9/10 5867 days 18%
StefanieGermany 10/10 5868 days 19%
FiensG 8/10 5870 days 18%
Zeeman 8/10 5870 days 18%
Silhan 9/10 5871 days 18%
PBouwmessten 8/10 5871 days 18%
LucyPoland 8/10 5872 days 18%
Erik 7/10 5873 days 16%
Gill 9/10 5874 days 18%
Ian 10/10 5874 days 19%
Stefanie 6/10 5876 days 14%
PeteH1 8/10 5877 days 18%
Anneleen 8/10 5881 days 18%
FrankFlemming 6/10 5885 days 14%
Manfred 8/10 5887 days 18%
Ed 9/10 5887 days 18%
Kay 8/10 5894 days 18%
Krapels 5/10 5895 days 11%
AbigailB 6/10 5896 days 14%
AurelieD 10/10 5898 days 19%
Ian S 7/10 5900 days 16%
Lorna 10/10 5900 days 19%
Bruce 10/10 5901 days 19%
Annemarie 6/10 5901 days 14%
orianne 7/10 5908 days 16%
RasmusB 6/10 5908 days 14%
GrillGermany 7/10 5909 days 16%
Daniel 7/10 5910 days 16%
BauerGermany 7/10 5910 days 16%
Jessica 9/10 5915 days 18%
Bert 7/10 5915 days 16%
G Lart 10/10 5915 days 19%
Ulrike 6/10 5915 days 14%
Carolyn 2/10 5919 days 2%
Erik 7/10 5923 days 16%
Hove 8/10 5923 days 18%
Thierry 8/10 5923 days 18%
Sandra 6/10 5923 days 14%
Joachim 7/10 5923 days 16%
Zylstra 8/10 5931 days 18%
Spyfox 10/10 5957 days 19%
Sandra 8/10 5963 days 18%
Eveline 6/10 5964 days 14%
Lynne 8/10 5964 days 18%
Getkate 9/10 5972 days 18%
Elke 8/10 5972 days 18%
Kath 10/10 6028 days 19%
Charlotte 7/10 6061 days 16%
Talitia 8/10 6070 days 18%
Shannon 6/10 6099 days 14%
BexStar 3/10 6199 days 5%
Leanne Priestley 3/10 6222 days 5%
Amy Clark 9/10 6222 days 18%
Toby 8/10 6223 days 18%
AlanN316 10/10 6232 days 19%
Annette Hurst 9/10 6241 days 18%
Olaf Penn 7/10 6242 days 16%
Roger Repolusk 8/10 6248 days 18%
Nancy Dol 8/10 6248 days 18%
John Woodrow 9/10 6252 days 18%
Myrtille de Vries 9/10 6255 days 18%
Roman 7/10 6262 days 16%
ranker_851 8/10 6262 days 18%
Atara 8/10 6262 days 18%
Christoph&Isabell 7/10 6264 days 16%
Stephanie Noverraz 6/10 6271 days 14%
Laura 7/10 6287 days 16%
Hans Olthof 9/10 6294 days 18%
Gail 8/10 6297 days 18%
Hans 8/10 6327 days 18%
Valeria Barouch 6/10 6333 days 14%
Neil Cooke 9/10 6333 days 18%
Samuel Brejeon 9/10 6336 days 18%
Ole Weber 9/10 6340 days 18%
Glyn Jones 8/10 6341 days 18%
Anthony 7/10 6341 days 16%
Martina 8/10 6341 days 18%
Lara Gema Conde 8/10 6343 days 18%
ranker_46 7/10 6453 days 16%
Hans Knappmann 10/10 6453 days 19%
Andy Chapman 8/10 6453 days 18%
Lisbeth Johansson 4/10 6453 days 8%
JanKovar 8/10 6569 days 18%
ShoshanaAbrams 8/10 6572 days 18%
Elaine 6/10 6572 days 14%
Marcus 7/10 6579 days 16%
Jonas 5/10 6586 days 11%
Susan 8/10 6601 days 18%
Frederik 9/10 6605 days 18%
Delgroot 6/10 6609 days 14%
Mary 7/10 6616 days 16%
beesom 8/10 6617 days 18%
Jensen 8/10 6621 days 18%
Frauke 8/10 6623 days 18%
Fiona 7/10 6627 days 16%
Gordon 9/10 6628 days 18%
Rolf 7/10 6629 days 16%
Nicole 6/10 6629 days 14%
Bridget Mitchell 9/10 6640 days 18%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.61% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 62 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -3.55%
198 -3.57%
199 -3.59%
200 -3.61%
201 -3.62%
202 -3.64%
203 -3.66%
… …

Balancing Adjustment

5.87% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

78%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.