G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2316 days | 100% |
Eva Cordemeyer | 8/10 | 2555 days | 87% |
Pete Martin | 10/10 | 2812 days | 76% |
Sam Wolfe | 9/10 | 2822 days | 75% |
Benedikt Lorenz | 8/10 | 2843 days | 73% |
Sheila Webb | 10/10 | 2843 days | 74% |
Thomas Klinting | 8/10 | 2847 days | 73% |
Felix Koehler | 7/10 | 2851 days | 69% |
Simon Barber | 5/10 | 2851 days | 56% |
Antoine | 7/10 | 2875 days | 68% |
Tom Rogers | 10/10 | 2895 days | 72% |
Tim | 7/10 | 2899 days | 67% |
Jendrik | 6/10 | 2899 days | 62% |
Josh Bird | 6/10 | 2901 days | 61% |
Alonso | 7/10 | 2901 days | 66% |
Andres Gonzalez | 9/10 | 2919 days | 70% |
Steven Chong | 9/10 | 2922 days | 70% |
Johannes Wassner | 10/10 | 3143 days | 60% |
Volker Stroenisch | 5/10 | 3154 days | 45% |
Mette Elholm | 8/10 | 3154 days | 58% |
Sam Fenton-Elston | 5/10 | 3155 days | 45% |
Math Meyer | 5/10 | 3156 days | 45% |
Marie Bocquier | 9/10 | 3156 days | 58% |
S Black | 7/10 | 3162 days | 55% |
Stephan Kirchenbaur | 7/10 | 3163 days | 55% |
Clara Guinard | 6/10 | 3165 days | 50% |
Lilith Hirt | 4/10 | 3167 days | 38% |
Calum Penn | 10/10 | 3168 days | 58% |
Nancy Logan | 7/10 | 3172 days | 54% |
Talissa Missiato | 10/10 | 3174 days | 58% |
Annalies Beard | 7/10 | 3178 days | 54% |
Dawn Howard | 7/10 | 3185 days | 54% |
Melanie Kronbichler | 10/10 | 3198 days | 57% |
Veronique Kaplan | 2/10 | 3201 days | 25% |
Stula Vladimir | 10/10 | 3203 days | 57% |
Florian Mueller | 9/10 | 3213 days | 56% |
Pekka and Jonna | 5/10 | 3218 days | 42% |
Eline Meijer | 8/10 | 3240 days | 54% |
Henri | 6/10 | 3240 days | 47% |
Elodie | 6/10 | 3247 days | 47% |
Mette and Jesper | 6/10 | 3249 days | 47% |
Elsa Caniato | 6/10 | 3259 days | 46% |
Ahmed Mohsen Aly | 10/10 | 3288 days | 53% |
Christian Maruhn | 10/10 | 3320 days | 51% |
Alex | 5/10 | 3552 days | 30% |
R J Pearson | 7/10 | 3569 days | 36% |
Marion and Ralf | 9/10 | 3624 days | 36% |
Richard | 9/10 | 3777 days | 28% |
Julia Schabenberger | 3/10 | 3867 days | 13% |
Lola | 4/10 | 3867 days | 16% |
Laura | 3/10 | 3867 days | 13% |
Janek Belcher | 4/10 | 3876 days | 15% |
Laura | 10/10 | 3882 days | 24% |
Andreas Schindler | 8/10 | 3882 days | 23% |
Herman Schulz | 7/10 | 3901 days | 21% |
Tobias Thull | 6/10 | 3902 days | 19% |
van Linda Werner | 8/10 | 3905 days | 22% |
Aurelien Noailly | 5/10 | 3907 days | 17% |
Sarah | 4/10 | 3907 days | 14% |
Steven Lotrian | 9/10 | 3913 days | 22% |
Emeline Brocard | 9/10 | 3913 days | 22% |
Philip Donachie | 10/10 | 3915 days | 22% |
Luisa Bach | 10/10 | 3915 days | 22% |
Benedict Seite | 8/10 | 3941 days | 20% |
Valerio Penita | 8/10 | 3941 days | 20% |
Piotr Jurkowski | 8/10 | 3943 days | 20% |
Roland Beer | 7/10 | 3946 days | 19% |
Alexia Greasbaum | 9/10 | 3946 days | 20% |
Bet | 8/10 | 3957 days | 19% |
Anja | 9/10 | 3965 days | 19% |
Peter elsleysams | 9/10 | 3965 days | 19% |
Memain | 6/10 | 4230 days | 6% |
Konza | 7/10 | 4231 days | 6% |
Elodie and jo | 6/10 | 4287 days | 3% |
Andre and Marina | 9/10 | 4297 days | 3% |
Hanneke P | 6/10 | 4323 days | 2% |
Harmer de Boer | 8/10 | 4339 days | 1% |
Tony Hines | 7/10 | 4340 days | 1% |
Brigitte | 8/10 | 4342 days | 1% |
Terry Coles | 7/10 | 4354 days | 0% |
Claudia Mueller | 10/10 | 4359 days | 0% |
Presot | 9/10 | 4359 days | 0% |
Faassen | 6/10 | 4362 days | 0% |
Eric and Jen Popma | 8/10 | 4364 days | 0% |
Moss | 10/10 | 4614 days | 24% |
Heiner Reinecke | 8/10 | 4621 days | 24% |
Frank Claassen | 8/10 | 4625 days | 24% |
A Ormsby | 10/10 | 4626 days | 24% |
Fritschi | 8/10 | 4631 days | 24% |
Melanie Friessen | 1/10 | 4631 days | 9% |
Daniel & Manuela | 2/10 | 4635 days | 11% |
Melinda Moir | 1/10 | 4635 days | 9% |
Mats Harstedt | 8/10 | 4638 days | 24% |
Geoffrey Kuppens | 6/10 | 4638 days | 21% |
Lotte Zwail | 6/10 | 4638 days | 21% |
Carolin Haas | 8/10 | 4639 days | 24% |
Christian & Julia | 7/10 | 4639 days | 22% |
Mike & Suzann | 10/10 | 4640 days | 24% |
Frans | 8/10 | 4641 days | 24% |
Jansen | 4/10 | 4641 days | 16% |
Kolen | 7/10 | 4641 days | 22% |
Briulier | 8/10 | 4642 days | 24% |
Rick & Suus | 8/10 | 4642 days | 24% |
Jim Addicott | 10/10 | 4642 days | 24% |
Rachel | 7/10 | 4643 days | 22% |
Verne Heath | 8/10 | 4643 days | 24% |
Astrid Boon | 7/10 | 4643 days | 22% |
Christina | 3/10 | 4644 days | 13% |
Marilyn Mobley | 9/10 | 4644 days | 24% |
Susie Christensen | 7/10 | 4644 days | 22% |
Paul Weidenfeld | 8/10 | 4645 days | 24% |
Langerak | 8/10 | 4645 days | 24% |
Liz Stokes | 7/10 | 4645 days | 22% |
Ole Klothrop | 8/10 | 4652 days | 24% |
Samplonius | 8/10 | 4653 days | 24% |
Cick Pouw | 7/10 | 4657 days | 22% |
Kroepfl | 9/10 | 4657 days | 24% |
Kurt Furuskar | 9/10 | 4669 days | 24% |
Johan Kroese | 5/10 | 4669 days | 18% |
Henriette Haugan | 5/10 | 4671 days | 18% |
Asha | 9/10 | 4689 days | 24% |
Steveuk21 | 6/10 | 4689 days | 21% |
kiwifrenchy | 8/10 | 4689 days | 24% |
Peter Broosder | 8/10 | 4719 days | 24% |
Marek Woznica | 9/10 | 4727 days | 24% |
Nina Bille-Knudsen | 9/10 | 4729 days | 24% |
Willem & Lilian | 7/10 | 4729 days | 22% |
Jan & Marian | 4/10 | 4732 days | 16% |
Oliver Graf | 5/10 | 4734 days | 18% |
Benjamin Meier | 3/10 | 4735 days | 13% |
Herman Plasman | 8/10 | 4735 days | 24% |
Theresa | 6/10 | 4736 days | 21% |
Remco te Lintum | 8/10 | 4736 days | 24% |
Willi & Elke Breier | 10/10 | 4737 days | 24% |
Elke & Charlotte | 6/10 | 4740 days | 21% |
Mark de Boer | 7/10 | 4740 days | 22% |
bdel1963 | 7/10 | 4934 days | 22% |
Claudia Naier | 7/10 | 4973 days | 22% |
Andreas Blessing | 9/10 | 4975 days | 24% |
Marianne Swauger | 6/10 | 4978 days | 21% |
De Groot | 8/10 | 4979 days | 24% |
Steve Waterhouse | 8/10 | 4980 days | 24% |
Barry Digby | 7/10 | 4982 days | 22% |
Michael Simmang | 6/10 | 4983 days | 21% |
Tim | 6/10 | 4985 days | 21% |
Rolf | 6/10 | 4986 days | 21% |
Tina Baun | 5/10 | 4987 days | 18% |
Leanne Shepherd | 9/10 | 4987 days | 24% |
Monica | 8/10 | 4991 days | 24% |
Jan Visser | 6/10 | 4995 days | 21% |
Viola Rickert | 9/10 | 4997 days | 24% |
Ursula Scherch | 8/10 | 4999 days | 24% |
Sanne | 7/10 | 4999 days | 22% |
Jan Vlasblom | 8/10 | 5003 days | 24% |
Walter Peters | 8/10 | 5007 days | 24% |
Anita Aleva | 7/10 | 5007 days | 22% |
Claire Hoyland | 10/10 | 5010 days | 24% |
Rob | 5/10 | 5010 days | 18% |
Faucon | 8/10 | 5010 days | 24% |
Julian Seizinger | 7/10 | 5010 days | 22% |
Mike | 8/10 | 5011 days | 24% |
Trevor Gibbins | 8/10 | 5011 days | 24% |
David and Wendy Lucas | 10/10 | 5012 days | 24% |
David | 8/10 | 5013 days | 24% |
Philipp Rau | 6/10 | 5014 days | 21% |
Georg Hofer | 4/10 | 5016 days | 16% |
G R Vangerven | 7/10 | 5016 days | 22% |
Jarob Brezigar | 9/10 | 5016 days | 24% |
Daniel Lang | 7/10 | 5016 days | 22% |
Lili | 8/10 | 5016 days | 24% |
Jean-Paul Le Clair | 6/10 | 5017 days | 21% |
John Allen | 8/10 | 5018 days | 24% |
Fabi & Sabi | 1/10 | 5018 days | 9% |
Katherine Bernsdorf | 6/10 | 5019 days | 21% |
Daniel Fischer | 5/10 | 5021 days | 18% |
Bekema | 7/10 | 5021 days | 22% |
Augelika Berugard | 8/10 | 5022 days | 24% |
hendrik king | 7/10 | 5054 days | 22% |
Rosey834 | 9/10 | 5085 days | 24% |
kempt | 7/10 | 5299 days | 22% |
astridaus | 5/10 | 5329 days | 18% |
hooperuk | 10/10 | 5329 days | 24% |
Brian Bishop | 9/10 | 5346 days | 24% |
Hans | 6/10 | 5350 days | 21% |
George Lepple | 8/10 | 5353 days | 24% |
Ed & Pat Mitchell | 8/10 | 5368 days | 24% |
Heike Pless | 10/10 | 5369 days | 24% |
Peter Koeck | 5/10 | 5369 days | 18% |
Krause | 4/10 | 5369 days | 16% |
Sue Bennett | 8/10 | 5370 days | 24% |
Mieke Knoops | 7/10 | 5370 days | 22% |
Jakob Pedersen | 5/10 | 5370 days | 18% |
Vandeput | 6/10 | 5374 days | 21% |
Mark | 5/10 | 5379 days | 18% |
Martÿn Steenvoorden | 6/10 | 5380 days | 21% |
Irene Turley | 5/10 | 5383 days | 18% |
Arne van Schol | 6/10 | 5384 days | 21% |
Susan | 9/10 | 5384 days | 24% |
uleugel | 8/10 | 5397 days | 24% |
Hailey & Fin | 3/10 | 5400 days | 13% |
Beute Hjel | 8/10 | 5404 days | 24% |
Kane Chain | 6/10 | 5405 days | 21% |
Family van Hessem | 7/10 | 5408 days | 22% |
Helen and Hans Walser | 10/10 | 5408 days | 24% |
deanlaw | 8/10 | 5433 days | 24% |
annett | 8/10 | 5435 days | 24% |
keane | 8/10 | 5435 days | 24% |
usigmund | 3/10 | 5439 days | 13% |
nadinef | 8/10 | 5442 days | 24% |
andres | 3/10 | 5442 days | 13% |
jameswhite | 7/10 | 5442 days | 22% |
aages | 7/10 | 5443 days | 22% |
thomash | 6/10 | 5444 days | 21% |
Arran J | 7/10 | 5450 days | 22% |
Bill Nash | 5/10 | 5454 days | 18% |
Frank de Voogd | 8/10 | 5454 days | 24% |
Hanne Wichmann | 10/10 | 5454 days | 24% |
Hans & Karin | 7/10 | 5454 days | 22% |
Bue Verrept | 8/10 | 5457 days | 24% |
Hans Hoff | 10/10 | 5458 days | 24% |
Lisette X | 8/10 | 5458 days | 24% |
Gaelle | 8/10 | 5460 days | 24% |
Ulyate | 8/10 | 5461 days | 24% |
Mille Winther | 5/10 | 5461 days | 18% |
Hansjoerg Ehrmann | 7/10 | 5461 days | 22% |
Anayara Diaz Torres | 9/10 | 5461 days | 24% |
Jessica Clarisse | 4/10 | 5462 days | 16% |
Jeanette Larsen | 8/10 | 5462 days | 24% |
Serge Yken | 3/10 | 5476 days | 13% |
barp | 9/10 | 5511 days | 24% |
Evan | 8/10 | 5511 days | 24% |
travelgeek | 5/10 | 5541 days | 18% |
richardh | 8/10 | 5575 days | 24% |
nickm | 10/10 | 5649 days | 24% |
minniemags | 10/10 | 5664 days | 24% |
AndyEngland | 10/10 | 5682 days | 24% |
KatieR | 5/10 | 5692 days | 18% |
straw64 | 3/10 | 5694 days | 13% |
Sally477 | 6/10 | 5695 days | 21% |
Ide | 7/10 | 5695 days | 22% |
Olga | 7/10 | 5695 days | 22% |
AliR | 7/10 | 5710 days | 22% |
AmyBarrett | 5/10 | 5710 days | 18% |
WiebkeS | 8/10 | 5710 days | 24% |
Falk | 8/10 | 5710 days | 24% |
DaveV | 9/10 | 5710 days | 24% |
StefanieGermany | 10/10 | 5711 days | 24% |
FiensG | 8/10 | 5713 days | 24% |
Zeeman | 8/10 | 5713 days | 24% |
Silhan | 9/10 | 5714 days | 24% |
PBouwmessten | 8/10 | 5714 days | 24% |
LucyPoland | 8/10 | 5715 days | 24% |
Erik | 7/10 | 5716 days | 22% |
Gill | 9/10 | 5717 days | 24% |
Ian | 10/10 | 5717 days | 24% |
Stefanie | 6/10 | 5719 days | 21% |
PeteH1 | 8/10 | 5720 days | 24% |
Anneleen | 8/10 | 5724 days | 24% |
FrankFlemming | 6/10 | 5728 days | 21% |
Manfred | 8/10 | 5730 days | 24% |
Ed | 9/10 | 5730 days | 24% |
Kay | 8/10 | 5737 days | 24% |
Krapels | 5/10 | 5738 days | 18% |
AbigailB | 6/10 | 5739 days | 21% |
AurelieD | 10/10 | 5741 days | 24% |
Ian S | 7/10 | 5743 days | 22% |
Lorna | 10/10 | 5743 days | 24% |
Bruce | 10/10 | 5744 days | 24% |
Annemarie | 6/10 | 5744 days | 21% |
orianne | 7/10 | 5751 days | 22% |
RasmusB | 6/10 | 5751 days | 21% |
GrillGermany | 7/10 | 5752 days | 22% |
Daniel | 7/10 | 5753 days | 22% |
BauerGermany | 7/10 | 5753 days | 22% |
Jessica | 9/10 | 5758 days | 24% |
Bert | 7/10 | 5758 days | 22% |
G Lart | 10/10 | 5758 days | 24% |
Ulrike | 6/10 | 5758 days | 21% |
Carolyn | 2/10 | 5762 days | 11% |
Erik | 7/10 | 5766 days | 22% |
Hove | 8/10 | 5766 days | 24% |
Thierry | 8/10 | 5766 days | 24% |
Sandra | 6/10 | 5766 days | 21% |
Joachim | 7/10 | 5766 days | 22% |
Zylstra | 8/10 | 5774 days | 24% |
Spyfox | 10/10 | 5800 days | 24% |
Sandra | 8/10 | 5806 days | 24% |
Eveline | 6/10 | 5807 days | 21% |
Lynne | 8/10 | 5807 days | 24% |
Getkate | 9/10 | 5815 days | 24% |
Elke | 8/10 | 5815 days | 24% |
Kath | 10/10 | 5871 days | 24% |
Charlotte | 7/10 | 5904 days | 22% |
Talitia | 8/10 | 5913 days | 24% |
Shannon | 6/10 | 5942 days | 21% |
BexStar | 3/10 | 6042 days | 13% |
Leanne Priestley | 3/10 | 6065 days | 13% |
Amy Clark | 9/10 | 6065 days | 24% |
Toby | 8/10 | 6066 days | 24% |
AlanN316 | 10/10 | 6075 days | 24% |
Annette Hurst | 9/10 | 6084 days | 24% |
Olaf Penn | 7/10 | 6085 days | 22% |
Roger Repolusk | 8/10 | 6091 days | 24% |
Nancy Dol | 8/10 | 6091 days | 24% |
John Woodrow | 9/10 | 6095 days | 24% |
Myrtille de Vries | 9/10 | 6098 days | 24% |
Roman | 7/10 | 6105 days | 22% |
ranker_851 | 8/10 | 6105 days | 24% |
Atara | 8/10 | 6105 days | 24% |
Christoph&Isabell | 7/10 | 6107 days | 22% |
Stephanie Noverraz | 6/10 | 6114 days | 21% |
Laura | 7/10 | 6130 days | 22% |
Hans Olthof | 9/10 | 6137 days | 24% |
Gail | 8/10 | 6140 days | 24% |
Hans | 8/10 | 6170 days | 24% |
Valeria Barouch | 6/10 | 6176 days | 21% |
Neil Cooke | 9/10 | 6176 days | 24% |
Samuel Brejeon | 9/10 | 6179 days | 24% |
Ole Weber | 9/10 | 6183 days | 24% |
Glyn Jones | 8/10 | 6184 days | 24% |
Anthony | 7/10 | 6184 days | 22% |
Martina | 8/10 | 6184 days | 24% |
Lara Gema Conde | 8/10 | 6186 days | 24% |
ranker_46 | 7/10 | 6296 days | 22% |
Hans Knappmann | 10/10 | 6296 days | 24% |
Andy Chapman | 8/10 | 6296 days | 24% |
Lisbeth Johansson | 4/10 | 6296 days | 16% |
JanKovar | 8/10 | 6412 days | 24% |
ShoshanaAbrams | 8/10 | 6415 days | 24% |
Elaine | 6/10 | 6415 days | 21% |
Marcus | 7/10 | 6422 days | 22% |
Jonas | 5/10 | 6429 days | 18% |
Susan | 8/10 | 6444 days | 24% |
Frederik | 9/10 | 6448 days | 24% |
Delgroot | 6/10 | 6452 days | 21% |
Mary | 7/10 | 6459 days | 22% |
beesom | 8/10 | 6460 days | 24% |
Jensen | 8/10 | 6464 days | 24% |
Frauke | 8/10 | 6466 days | 24% |
Fiona | 7/10 | 6470 days | 22% |
Gordon | 9/10 | 6471 days | 24% |
Rolf | 7/10 | 6472 days | 22% |
Nicole | 6/10 | 6472 days | 21% |
Bridget Mitchell | 9/10 | 6483 days | 24% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-3.88% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.82% |
198 | -3.84% |
199 | -3.86% |
200 | -3.88% |
201 | -3.90% |
202 | -3.92% |
203 | -3.94% |
… | … |
5.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.