G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2361 days | 100% |
Eva Cordemeyer | 8/10 | 2600 days | 86% |
Pete Martin | 10/10 | 2857 days | 75% |
Sam Wolfe | 9/10 | 2867 days | 74% |
Benedikt Lorenz | 8/10 | 2888 days | 72% |
Sheila Webb | 10/10 | 2888 days | 74% |
Thomas Klinting | 8/10 | 2892 days | 72% |
Felix Koehler | 7/10 | 2896 days | 68% |
Simon Barber | 5/10 | 2896 days | 56% |
Antoine | 7/10 | 2920 days | 67% |
Tom Rogers | 10/10 | 2940 days | 71% |
Tim | 7/10 | 2944 days | 66% |
Jendrik | 6/10 | 2944 days | 61% |
Josh Bird | 6/10 | 2946 days | 61% |
Alonso | 7/10 | 2946 days | 66% |
Andres Gonzalez | 9/10 | 2964 days | 69% |
Steven Chong | 9/10 | 2967 days | 69% |
Johannes Wassner | 10/10 | 3188 days | 59% |
Volker Stroenisch | 5/10 | 3199 days | 44% |
Mette Elholm | 8/10 | 3199 days | 57% |
Sam Fenton-Elston | 5/10 | 3200 days | 44% |
Math Meyer | 5/10 | 3201 days | 44% |
Marie Bocquier | 9/10 | 3201 days | 58% |
S Black | 7/10 | 3207 days | 54% |
Stephan Kirchenbaur | 7/10 | 3208 days | 54% |
Clara Guinard | 6/10 | 3210 days | 50% |
Lilith Hirt | 4/10 | 3212 days | 37% |
Calum Penn | 10/10 | 3213 days | 58% |
Nancy Logan | 7/10 | 3217 days | 53% |
Talissa Missiato | 10/10 | 3219 days | 57% |
Annalies Beard | 7/10 | 3223 days | 53% |
Dawn Howard | 7/10 | 3230 days | 53% |
Melanie Kronbichler | 10/10 | 3243 days | 56% |
Veronique Kaplan | 2/10 | 3246 days | 25% |
Stula Vladimir | 10/10 | 3248 days | 56% |
Florian Mueller | 9/10 | 3258 days | 55% |
Pekka and Jonna | 5/10 | 3263 days | 42% |
Eline Meijer | 8/10 | 3285 days | 53% |
Henri | 6/10 | 3285 days | 46% |
Elodie | 6/10 | 3292 days | 46% |
Mette and Jesper | 6/10 | 3294 days | 46% |
Elsa Caniato | 6/10 | 3304 days | 46% |
Ahmed Mohsen Aly | 10/10 | 3333 days | 52% |
Christian Maruhn | 10/10 | 3365 days | 50% |
Alex | 5/10 | 3597 days | 29% |
R J Pearson | 7/10 | 3614 days | 35% |
Marion and Ralf | 9/10 | 3669 days | 35% |
Richard | 9/10 | 3822 days | 27% |
Julia Schabenberger | 3/10 | 3912 days | 12% |
Lola | 4/10 | 3912 days | 15% |
Laura | 3/10 | 3912 days | 12% |
Janek Belcher | 4/10 | 3921 days | 14% |
Laura | 10/10 | 3927 days | 22% |
Andreas Schindler | 8/10 | 3927 days | 22% |
Herman Schulz | 7/10 | 3946 days | 20% |
Tobias Thull | 6/10 | 3947 days | 18% |
van Linda Werner | 8/10 | 3950 days | 20% |
Aurelien Noailly | 5/10 | 3952 days | 16% |
Sarah | 4/10 | 3952 days | 13% |
Steven Lotrian | 9/10 | 3958 days | 20% |
Emeline Brocard | 9/10 | 3958 days | 20% |
Philip Donachie | 10/10 | 3960 days | 20% |
Luisa Bach | 10/10 | 3960 days | 20% |
Benedict Seite | 8/10 | 3986 days | 19% |
Valerio Penita | 8/10 | 3986 days | 19% |
Piotr Jurkowski | 8/10 | 3988 days | 19% |
Roland Beer | 7/10 | 3991 days | 18% |
Alexia Greasbaum | 9/10 | 3991 days | 19% |
Bet | 8/10 | 4002 days | 18% |
Anja | 9/10 | 4010 days | 18% |
Peter elsleysams | 9/10 | 4010 days | 18% |
Memain | 6/10 | 4275 days | 4% |
Konza | 7/10 | 4276 days | 4% |
Elodie and jo | 6/10 | 4332 days | 2% |
Andre and Marina | 9/10 | 4342 days | 1% |
Hanneke P | 6/10 | 4368 days | 0% |
Harmer de Boer | 8/10 | 4384 days | 24% |
Tony Hines | 7/10 | 4385 days | 23% |
Brigitte | 8/10 | 4387 days | 24% |
Terry Coles | 7/10 | 4399 days | 23% |
Claudia Mueller | 10/10 | 4404 days | 25% |
Presot | 9/10 | 4404 days | 25% |
Faassen | 6/10 | 4407 days | 21% |
Eric and Jen Popma | 8/10 | 4409 days | 24% |
Moss | 10/10 | 4659 days | 25% |
Heiner Reinecke | 8/10 | 4666 days | 24% |
Frank Claassen | 8/10 | 4670 days | 24% |
A Ormsby | 10/10 | 4671 days | 25% |
Fritschi | 8/10 | 4676 days | 24% |
Melanie Friessen | 1/10 | 4676 days | 10% |
Daniel & Manuela | 2/10 | 4680 days | 11% |
Melinda Moir | 1/10 | 4680 days | 10% |
Mats Harstedt | 8/10 | 4683 days | 24% |
Geoffrey Kuppens | 6/10 | 4683 days | 21% |
Lotte Zwail | 6/10 | 4683 days | 21% |
Carolin Haas | 8/10 | 4684 days | 24% |
Christian & Julia | 7/10 | 4684 days | 23% |
Mike & Suzann | 10/10 | 4685 days | 25% |
Frans | 8/10 | 4686 days | 24% |
Jansen | 4/10 | 4686 days | 16% |
Kolen | 7/10 | 4686 days | 23% |
Briulier | 8/10 | 4687 days | 24% |
Rick & Suus | 8/10 | 4687 days | 24% |
Jim Addicott | 10/10 | 4687 days | 25% |
Rachel | 7/10 | 4688 days | 23% |
Verne Heath | 8/10 | 4688 days | 24% |
Astrid Boon | 7/10 | 4688 days | 23% |
Christina | 3/10 | 4689 days | 13% |
Marilyn Mobley | 9/10 | 4689 days | 25% |
Susie Christensen | 7/10 | 4689 days | 23% |
Paul Weidenfeld | 8/10 | 4690 days | 24% |
Langerak | 8/10 | 4690 days | 24% |
Liz Stokes | 7/10 | 4690 days | 23% |
Ole Klothrop | 8/10 | 4697 days | 24% |
Samplonius | 8/10 | 4698 days | 24% |
Cick Pouw | 7/10 | 4702 days | 23% |
Kroepfl | 9/10 | 4702 days | 25% |
Kurt Furuskar | 9/10 | 4714 days | 25% |
Johan Kroese | 5/10 | 4714 days | 19% |
Henriette Haugan | 5/10 | 4716 days | 19% |
Asha | 9/10 | 4734 days | 25% |
Steveuk21 | 6/10 | 4734 days | 21% |
kiwifrenchy | 8/10 | 4734 days | 24% |
Peter Broosder | 8/10 | 4764 days | 24% |
Marek Woznica | 9/10 | 4772 days | 25% |
Nina Bille-Knudsen | 9/10 | 4774 days | 25% |
Willem & Lilian | 7/10 | 4774 days | 23% |
Jan & Marian | 4/10 | 4777 days | 16% |
Oliver Graf | 5/10 | 4779 days | 19% |
Benjamin Meier | 3/10 | 4780 days | 13% |
Herman Plasman | 8/10 | 4780 days | 24% |
Theresa | 6/10 | 4781 days | 21% |
Remco te Lintum | 8/10 | 4781 days | 24% |
Willi & Elke Breier | 10/10 | 4782 days | 25% |
Elke & Charlotte | 6/10 | 4785 days | 21% |
Mark de Boer | 7/10 | 4785 days | 23% |
bdel1963 | 7/10 | 4979 days | 23% |
Claudia Naier | 7/10 | 5018 days | 23% |
Andreas Blessing | 9/10 | 5020 days | 25% |
Marianne Swauger | 6/10 | 5023 days | 21% |
De Groot | 8/10 | 5024 days | 24% |
Steve Waterhouse | 8/10 | 5025 days | 24% |
Barry Digby | 7/10 | 5027 days | 23% |
Michael Simmang | 6/10 | 5028 days | 21% |
Tim | 6/10 | 5030 days | 21% |
Rolf | 6/10 | 5031 days | 21% |
Tina Baun | 5/10 | 5032 days | 19% |
Leanne Shepherd | 9/10 | 5032 days | 25% |
Monica | 8/10 | 5036 days | 24% |
Jan Visser | 6/10 | 5040 days | 21% |
Viola Rickert | 9/10 | 5042 days | 25% |
Ursula Scherch | 8/10 | 5044 days | 24% |
Sanne | 7/10 | 5044 days | 23% |
Jan Vlasblom | 8/10 | 5048 days | 24% |
Walter Peters | 8/10 | 5052 days | 24% |
Anita Aleva | 7/10 | 5052 days | 23% |
Claire Hoyland | 10/10 | 5055 days | 25% |
Rob | 5/10 | 5055 days | 19% |
Faucon | 8/10 | 5055 days | 24% |
Julian Seizinger | 7/10 | 5055 days | 23% |
Mike | 8/10 | 5056 days | 24% |
Trevor Gibbins | 8/10 | 5056 days | 24% |
David and Wendy Lucas | 10/10 | 5057 days | 25% |
David | 8/10 | 5058 days | 24% |
Philipp Rau | 6/10 | 5059 days | 21% |
Georg Hofer | 4/10 | 5061 days | 16% |
G R Vangerven | 7/10 | 5061 days | 23% |
Jarob Brezigar | 9/10 | 5061 days | 25% |
Daniel Lang | 7/10 | 5061 days | 23% |
Lili | 8/10 | 5061 days | 24% |
Jean-Paul Le Clair | 6/10 | 5062 days | 21% |
John Allen | 8/10 | 5063 days | 24% |
Fabi & Sabi | 1/10 | 5063 days | 10% |
Katherine Bernsdorf | 6/10 | 5064 days | 21% |
Daniel Fischer | 5/10 | 5066 days | 19% |
Bekema | 7/10 | 5066 days | 23% |
Augelika Berugard | 8/10 | 5067 days | 24% |
hendrik king | 7/10 | 5099 days | 23% |
Rosey834 | 9/10 | 5130 days | 25% |
kempt | 7/10 | 5344 days | 23% |
astridaus | 5/10 | 5374 days | 19% |
hooperuk | 10/10 | 5374 days | 25% |
Brian Bishop | 9/10 | 5391 days | 25% |
Hans | 6/10 | 5395 days | 21% |
George Lepple | 8/10 | 5398 days | 24% |
Ed & Pat Mitchell | 8/10 | 5413 days | 24% |
Heike Pless | 10/10 | 5414 days | 25% |
Peter Koeck | 5/10 | 5414 days | 19% |
Krause | 4/10 | 5414 days | 16% |
Sue Bennett | 8/10 | 5415 days | 24% |
Mieke Knoops | 7/10 | 5415 days | 23% |
Jakob Pedersen | 5/10 | 5415 days | 19% |
Vandeput | 6/10 | 5419 days | 21% |
Mark | 5/10 | 5424 days | 19% |
Martÿn Steenvoorden | 6/10 | 5425 days | 21% |
Irene Turley | 5/10 | 5428 days | 19% |
Arne van Schol | 6/10 | 5429 days | 21% |
Susan | 9/10 | 5429 days | 25% |
uleugel | 8/10 | 5442 days | 24% |
Hailey & Fin | 3/10 | 5445 days | 13% |
Beute Hjel | 8/10 | 5449 days | 24% |
Kane Chain | 6/10 | 5450 days | 21% |
Family van Hessem | 7/10 | 5453 days | 23% |
Helen and Hans Walser | 10/10 | 5453 days | 25% |
deanlaw | 8/10 | 5478 days | 24% |
annett | 8/10 | 5480 days | 24% |
keane | 8/10 | 5480 days | 24% |
usigmund | 3/10 | 5484 days | 13% |
nadinef | 8/10 | 5487 days | 24% |
andres | 3/10 | 5487 days | 13% |
jameswhite | 7/10 | 5487 days | 23% |
aages | 7/10 | 5488 days | 23% |
thomash | 6/10 | 5489 days | 21% |
Arran J | 7/10 | 5495 days | 23% |
Bill Nash | 5/10 | 5499 days | 19% |
Frank de Voogd | 8/10 | 5499 days | 24% |
Hanne Wichmann | 10/10 | 5499 days | 25% |
Hans & Karin | 7/10 | 5499 days | 23% |
Bue Verrept | 8/10 | 5502 days | 24% |
Hans Hoff | 10/10 | 5503 days | 25% |
Lisette X | 8/10 | 5503 days | 24% |
Gaelle | 8/10 | 5505 days | 24% |
Ulyate | 8/10 | 5506 days | 24% |
Mille Winther | 5/10 | 5506 days | 19% |
Hansjoerg Ehrmann | 7/10 | 5506 days | 23% |
Anayara Diaz Torres | 9/10 | 5506 days | 25% |
Jessica Clarisse | 4/10 | 5507 days | 16% |
Jeanette Larsen | 8/10 | 5507 days | 24% |
Serge Yken | 3/10 | 5521 days | 13% |
barp | 9/10 | 5556 days | 25% |
Evan | 8/10 | 5556 days | 24% |
travelgeek | 5/10 | 5586 days | 19% |
richardh | 8/10 | 5620 days | 24% |
nickm | 10/10 | 5694 days | 25% |
minniemags | 10/10 | 5709 days | 25% |
AndyEngland | 10/10 | 5727 days | 25% |
KatieR | 5/10 | 5737 days | 19% |
straw64 | 3/10 | 5739 days | 13% |
Sally477 | 6/10 | 5740 days | 21% |
Ide | 7/10 | 5740 days | 23% |
Olga | 7/10 | 5740 days | 23% |
AliR | 7/10 | 5755 days | 23% |
AmyBarrett | 5/10 | 5755 days | 19% |
WiebkeS | 8/10 | 5755 days | 24% |
Falk | 8/10 | 5755 days | 24% |
DaveV | 9/10 | 5755 days | 25% |
StefanieGermany | 10/10 | 5756 days | 25% |
FiensG | 8/10 | 5758 days | 24% |
Zeeman | 8/10 | 5758 days | 24% |
Silhan | 9/10 | 5759 days | 25% |
PBouwmessten | 8/10 | 5759 days | 24% |
LucyPoland | 8/10 | 5760 days | 24% |
Erik | 7/10 | 5761 days | 23% |
Gill | 9/10 | 5762 days | 25% |
Ian | 10/10 | 5762 days | 25% |
Stefanie | 6/10 | 5764 days | 21% |
PeteH1 | 8/10 | 5765 days | 24% |
Anneleen | 8/10 | 5769 days | 24% |
FrankFlemming | 6/10 | 5773 days | 21% |
Manfred | 8/10 | 5775 days | 24% |
Ed | 9/10 | 5775 days | 25% |
Kay | 8/10 | 5782 days | 24% |
Krapels | 5/10 | 5783 days | 19% |
AbigailB | 6/10 | 5784 days | 21% |
AurelieD | 10/10 | 5786 days | 25% |
Ian S | 7/10 | 5788 days | 23% |
Lorna | 10/10 | 5788 days | 25% |
Bruce | 10/10 | 5789 days | 25% |
Annemarie | 6/10 | 5789 days | 21% |
orianne | 7/10 | 5796 days | 23% |
RasmusB | 6/10 | 5796 days | 21% |
GrillGermany | 7/10 | 5797 days | 23% |
Daniel | 7/10 | 5798 days | 23% |
BauerGermany | 7/10 | 5798 days | 23% |
Jessica | 9/10 | 5803 days | 25% |
Bert | 7/10 | 5803 days | 23% |
G Lart | 10/10 | 5803 days | 25% |
Ulrike | 6/10 | 5803 days | 21% |
Carolyn | 2/10 | 5807 days | 11% |
Erik | 7/10 | 5811 days | 23% |
Hove | 8/10 | 5811 days | 24% |
Thierry | 8/10 | 5811 days | 24% |
Sandra | 6/10 | 5811 days | 21% |
Joachim | 7/10 | 5811 days | 23% |
Zylstra | 8/10 | 5819 days | 24% |
Spyfox | 10/10 | 5845 days | 25% |
Sandra | 8/10 | 5851 days | 24% |
Eveline | 6/10 | 5852 days | 21% |
Lynne | 8/10 | 5852 days | 24% |
Getkate | 9/10 | 5860 days | 25% |
Elke | 8/10 | 5860 days | 24% |
Kath | 10/10 | 5916 days | 25% |
Charlotte | 7/10 | 5949 days | 23% |
Talitia | 8/10 | 5958 days | 24% |
Shannon | 6/10 | 5987 days | 21% |
BexStar | 3/10 | 6087 days | 13% |
Leanne Priestley | 3/10 | 6110 days | 13% |
Amy Clark | 9/10 | 6110 days | 25% |
Toby | 8/10 | 6111 days | 24% |
AlanN316 | 10/10 | 6120 days | 25% |
Annette Hurst | 9/10 | 6129 days | 25% |
Olaf Penn | 7/10 | 6130 days | 23% |
Roger Repolusk | 8/10 | 6136 days | 24% |
Nancy Dol | 8/10 | 6136 days | 24% |
John Woodrow | 9/10 | 6140 days | 25% |
Myrtille de Vries | 9/10 | 6143 days | 25% |
Roman | 7/10 | 6150 days | 23% |
ranker_851 | 8/10 | 6150 days | 24% |
Atara | 8/10 | 6150 days | 24% |
Christoph&Isabell | 7/10 | 6152 days | 23% |
Stephanie Noverraz | 6/10 | 6159 days | 21% |
Laura | 7/10 | 6175 days | 23% |
Hans Olthof | 9/10 | 6182 days | 25% |
Gail | 8/10 | 6185 days | 24% |
Hans | 8/10 | 6215 days | 24% |
Valeria Barouch | 6/10 | 6221 days | 21% |
Neil Cooke | 9/10 | 6221 days | 25% |
Samuel Brejeon | 9/10 | 6224 days | 25% |
Ole Weber | 9/10 | 6228 days | 25% |
Glyn Jones | 8/10 | 6229 days | 24% |
Anthony | 7/10 | 6229 days | 23% |
Martina | 8/10 | 6229 days | 24% |
Lara Gema Conde | 8/10 | 6231 days | 24% |
ranker_46 | 7/10 | 6341 days | 23% |
Hans Knappmann | 10/10 | 6341 days | 25% |
Andy Chapman | 8/10 | 6341 days | 24% |
Lisbeth Johansson | 4/10 | 6341 days | 16% |
JanKovar | 8/10 | 6457 days | 24% |
ShoshanaAbrams | 8/10 | 6460 days | 24% |
Elaine | 6/10 | 6460 days | 21% |
Marcus | 7/10 | 6467 days | 23% |
Jonas | 5/10 | 6474 days | 19% |
Susan | 8/10 | 6489 days | 24% |
Frederik | 9/10 | 6493 days | 25% |
Delgroot | 6/10 | 6497 days | 21% |
Mary | 7/10 | 6504 days | 23% |
beesom | 8/10 | 6505 days | 24% |
Jensen | 8/10 | 6509 days | 24% |
Frauke | 8/10 | 6511 days | 24% |
Fiona | 7/10 | 6515 days | 23% |
Gordon | 9/10 | 6516 days | 25% |
Rolf | 7/10 | 6517 days | 23% |
Nicole | 6/10 | 6517 days | 21% |
Bridget Mitchell | 9/10 | 6528 days | 25% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.99% |
198 | -4.01% |
199 | -4.03% |
200 | -4.05% |
201 | -4.07% |
202 | -4.09% |
203 | -4.11% |
… | … |
6.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.