Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Te Puia Daytime Experience

Valid Reviews

344 Valid Reviews

The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 344 valid reviews:

Rating Count Percentage
10/10 40
12%
9/10 46
13%
8/10 95
28%
7/10 65
19%
6/10 46
13%
5/10 25
7%
4/10 10
3%
3/10 11
3%
2/10 3
1%
1/10 3
1%

73.02% Average

The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

319 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 319 face-to-face reviews:

Rating Count Percentage
10/10 33
10%
9/10 42
13%
8/10 94
29%
7/10 60
19%
6/10 42
13%
5/10 23
7%
4/10 10
3%
3/10 9
3%
2/10 3
1%
1/10 3
1%

72.82% Average

The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

75.85%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Stefano Clerici 10/10 2329 days 100%
Eva Cordemeyer 8/10 2568 days 87%
Pete Martin 10/10 2825 days 76%
Sam Wolfe 9/10 2835 days 75%
Benedikt Lorenz 8/10 2856 days 73%
Sheila Webb 10/10 2856 days 74%
Thomas Klinting 8/10 2860 days 73%
Felix Koehler 7/10 2864 days 69%
Simon Barber 5/10 2864 days 56%
Antoine 7/10 2888 days 68%
Tom Rogers 10/10 2908 days 72%
Tim 7/10 2912 days 67%
Jendrik 6/10 2912 days 62%
Josh Bird 6/10 2914 days 62%
Alonso 7/10 2914 days 66%
Andres Gonzalez 9/10 2932 days 70%
Steven Chong 9/10 2935 days 70%
Johannes Wassner 10/10 3156 days 60%
Volker Stroenisch 5/10 3167 days 45%
Mette Elholm 8/10 3167 days 58%
Sam Fenton-Elston 5/10 3168 days 45%
Math Meyer 5/10 3169 days 45%
Marie Bocquier 9/10 3169 days 58%
S Black 7/10 3175 days 55%
Stephan Kirchenbaur 7/10 3176 days 55%
Clara Guinard 6/10 3178 days 50%
Lilith Hirt 4/10 3180 days 38%
Calum Penn 10/10 3181 days 58%
Nancy Logan 7/10 3185 days 54%
Talissa Missiato 10/10 3187 days 58%
Annalies Beard 7/10 3191 days 54%
Dawn Howard 7/10 3198 days 54%
Melanie Kronbichler 10/10 3211 days 57%
Veronique Kaplan 2/10 3214 days 26%
Stula Vladimir 10/10 3216 days 57%
Florian Mueller 9/10 3226 days 56%
Pekka and Jonna 5/10 3231 days 43%
Eline Meijer 8/10 3253 days 54%
Henri 6/10 3253 days 47%
Elodie 6/10 3260 days 47%
Mette and Jesper 6/10 3262 days 47%
Elsa Caniato 6/10 3272 days 46%
Ahmed Mohsen Aly 10/10 3301 days 53%
Christian Maruhn 10/10 3333 days 51%
Alex 5/10 3565 days 30%
R J Pearson 7/10 3582 days 36%
Marion and Ralf 9/10 3637 days 36%
Richard 9/10 3790 days 28%
Julia Schabenberger 3/10 3880 days 13%
Lola 4/10 3880 days 16%
Laura 3/10 3880 days 13%
Janek Belcher 4/10 3889 days 16%
Laura 10/10 3895 days 24%
Andreas Schindler 8/10 3895 days 23%
Herman Schulz 7/10 3914 days 21%
Tobias Thull 6/10 3915 days 19%
van Linda Werner 8/10 3918 days 22%
Aurelien Noailly 5/10 3920 days 17%
Sarah 4/10 3920 days 15%
Steven Lotrian 9/10 3926 days 22%
Emeline Brocard 9/10 3926 days 22%
Philip Donachie 10/10 3928 days 22%
Luisa Bach 10/10 3928 days 22%
Benedict Seite 8/10 3954 days 20%
Valerio Penita 8/10 3954 days 20%
Piotr Jurkowski 8/10 3956 days 20%
Roland Beer 7/10 3959 days 19%
Alexia Greasbaum 9/10 3959 days 20%
Bet 8/10 3970 days 19%
Anja 9/10 3978 days 19%
Peter elsleysams 9/10 3978 days 19%
Memain 6/10 4243 days 6%
Konza 7/10 4244 days 6%
Elodie and jo 6/10 4300 days 3%
Andre and Marina 9/10 4310 days 3%
Hanneke P 6/10 4336 days 2%
Harmer de Boer 8/10 4352 days 1%
Tony Hines 7/10 4353 days 1%
Brigitte 8/10 4355 days 1%
Terry Coles 7/10 4367 days 0%
Claudia Mueller 10/10 4372 days 0%
Presot 9/10 4372 days 0%
Faassen 6/10 4375 days 0%
Eric and Jen Popma 8/10 4377 days 0%
Moss 10/10 4627 days 25%
Heiner Reinecke 8/10 4634 days 24%
Frank Claassen 8/10 4638 days 24%
A Ormsby 10/10 4639 days 25%
Fritschi 8/10 4644 days 24%
Melanie Friessen 1/10 4644 days 10%
Daniel & Manuela 2/10 4648 days 11%
Melinda Moir 1/10 4648 days 10%
Mats Harstedt 8/10 4651 days 24%
Geoffrey Kuppens 6/10 4651 days 21%
Lotte Zwail 6/10 4651 days 21%
Carolin Haas 8/10 4652 days 24%
Christian & Julia 7/10 4652 days 23%
Mike & Suzann 10/10 4653 days 25%
Frans 8/10 4654 days 24%
Jansen 4/10 4654 days 16%
Kolen 7/10 4654 days 23%
Briulier 8/10 4655 days 24%
Rick & Suus 8/10 4655 days 24%
Jim Addicott 10/10 4655 days 25%
Rachel 7/10 4656 days 23%
Verne Heath 8/10 4656 days 24%
Astrid Boon 7/10 4656 days 23%
Christina 3/10 4657 days 13%
Marilyn Mobley 9/10 4657 days 25%
Susie Christensen 7/10 4657 days 23%
Paul Weidenfeld 8/10 4658 days 24%
Langerak 8/10 4658 days 24%
Liz Stokes 7/10 4658 days 23%
Ole Klothrop 8/10 4665 days 24%
Samplonius 8/10 4666 days 24%
Cick Pouw 7/10 4670 days 23%
Kroepfl 9/10 4670 days 25%
Kurt Furuskar 9/10 4682 days 25%
Johan Kroese 5/10 4682 days 19%
Henriette Haugan 5/10 4684 days 19%
Asha 9/10 4702 days 25%
Steveuk21 6/10 4702 days 21%
kiwifrenchy 8/10 4702 days 24%
Peter Broosder 8/10 4732 days 24%
Marek Woznica 9/10 4740 days 25%
Nina Bille-Knudsen 9/10 4742 days 25%
Willem & Lilian 7/10 4742 days 23%
Jan & Marian 4/10 4745 days 16%
Oliver Graf 5/10 4747 days 19%
Benjamin Meier 3/10 4748 days 13%
Herman Plasman 8/10 4748 days 24%
Theresa 6/10 4749 days 21%
Remco te Lintum 8/10 4749 days 24%
Willi & Elke Breier 10/10 4750 days 25%
Elke & Charlotte 6/10 4753 days 21%
Mark de Boer 7/10 4753 days 23%
bdel1963 7/10 4947 days 23%
Claudia Naier 7/10 4986 days 23%
Andreas Blessing 9/10 4988 days 25%
Marianne Swauger 6/10 4991 days 21%
De Groot 8/10 4992 days 24%
Steve Waterhouse 8/10 4993 days 24%
Barry Digby 7/10 4995 days 23%
Michael Simmang 6/10 4996 days 21%
Tim 6/10 4998 days 21%
Rolf 6/10 4999 days 21%
Tina Baun 5/10 5000 days 19%
Leanne Shepherd 9/10 5000 days 25%
Monica 8/10 5004 days 24%
Jan Visser 6/10 5008 days 21%
Viola Rickert 9/10 5010 days 25%
Ursula Scherch 8/10 5012 days 24%
Sanne 7/10 5012 days 23%
Jan Vlasblom 8/10 5016 days 24%
Walter Peters 8/10 5020 days 24%
Anita Aleva 7/10 5020 days 23%
Claire Hoyland 10/10 5023 days 25%
Rob 5/10 5023 days 19%
Faucon 8/10 5023 days 24%
Julian Seizinger 7/10 5023 days 23%
Mike 8/10 5024 days 24%
Trevor Gibbins 8/10 5024 days 24%
David and Wendy Lucas 10/10 5025 days 25%
David 8/10 5026 days 24%
Philipp Rau 6/10 5027 days 21%
Georg Hofer 4/10 5029 days 16%
G R Vangerven 7/10 5029 days 23%
Jarob Brezigar 9/10 5029 days 25%
Daniel Lang 7/10 5029 days 23%
Lili 8/10 5029 days 24%
Jean-Paul Le Clair 6/10 5030 days 21%
John Allen 8/10 5031 days 24%
Fabi & Sabi 1/10 5031 days 10%
Katherine Bernsdorf 6/10 5032 days 21%
Daniel Fischer 5/10 5034 days 19%
Bekema 7/10 5034 days 23%
Augelika Berugard 8/10 5035 days 24%
hendrik king 7/10 5067 days 23%
Rosey834 9/10 5098 days 25%
kempt 7/10 5312 days 23%
astridaus 5/10 5342 days 19%
hooperuk 10/10 5342 days 25%
Brian Bishop 9/10 5359 days 25%
Hans 6/10 5363 days 21%
George Lepple 8/10 5366 days 24%
Ed & Pat Mitchell 8/10 5381 days 24%
Heike Pless 10/10 5382 days 25%
Peter Koeck 5/10 5382 days 19%
Krause 4/10 5382 days 16%
Sue Bennett 8/10 5383 days 24%
Mieke Knoops 7/10 5383 days 23%
Jakob Pedersen 5/10 5383 days 19%
Vandeput 6/10 5387 days 21%
Mark 5/10 5392 days 19%
Martÿn Steenvoorden 6/10 5393 days 21%
Irene Turley 5/10 5396 days 19%
Arne van Schol 6/10 5397 days 21%
Susan 9/10 5397 days 25%
uleugel 8/10 5410 days 24%
Hailey & Fin 3/10 5413 days 13%
Beute Hjel 8/10 5417 days 24%
Kane Chain 6/10 5418 days 21%
Family van Hessem 7/10 5421 days 23%
Helen and Hans Walser 10/10 5421 days 25%
deanlaw 8/10 5446 days 24%
annett 8/10 5448 days 24%
keane 8/10 5448 days 24%
usigmund 3/10 5452 days 13%
nadinef 8/10 5455 days 24%
andres 3/10 5455 days 13%
jameswhite 7/10 5455 days 23%
aages 7/10 5456 days 23%
thomash 6/10 5457 days 21%
Arran J 7/10 5463 days 23%
Bill Nash 5/10 5467 days 19%
Frank de Voogd 8/10 5467 days 24%
Hanne Wichmann 10/10 5467 days 25%
Hans & Karin 7/10 5467 days 23%
Bue Verrept 8/10 5470 days 24%
Hans Hoff 10/10 5471 days 25%
Lisette X 8/10 5471 days 24%
Gaelle 8/10 5473 days 24%
Ulyate 8/10 5474 days 24%
Mille Winther 5/10 5474 days 19%
Hansjoerg Ehrmann 7/10 5474 days 23%
Anayara Diaz Torres 9/10 5474 days 25%
Jessica Clarisse 4/10 5475 days 16%
Jeanette Larsen 8/10 5475 days 24%
Serge Yken 3/10 5489 days 13%
barp 9/10 5524 days 25%
Evan 8/10 5524 days 24%
travelgeek 5/10 5554 days 19%
richardh 8/10 5588 days 24%
nickm 10/10 5662 days 25%
minniemags 10/10 5677 days 25%
AndyEngland 10/10 5695 days 25%
KatieR 5/10 5705 days 19%
straw64 3/10 5707 days 13%
Sally477 6/10 5708 days 21%
Ide 7/10 5708 days 23%
Olga 7/10 5708 days 23%
AliR 7/10 5723 days 23%
AmyBarrett 5/10 5723 days 19%
WiebkeS 8/10 5723 days 24%
Falk 8/10 5723 days 24%
DaveV 9/10 5723 days 25%
StefanieGermany 10/10 5724 days 25%
FiensG 8/10 5726 days 24%
Zeeman 8/10 5726 days 24%
Silhan 9/10 5727 days 25%
PBouwmessten 8/10 5727 days 24%
LucyPoland 8/10 5728 days 24%
Erik 7/10 5729 days 23%
Gill 9/10 5730 days 25%
Ian 10/10 5731 days 25%
Stefanie 6/10 5732 days 21%
PeteH1 8/10 5733 days 24%
Anneleen 8/10 5737 days 24%
FrankFlemming 6/10 5741 days 21%
Manfred 8/10 5743 days 24%
Ed 9/10 5743 days 25%
Kay 8/10 5750 days 24%
Krapels 5/10 5751 days 19%
AbigailB 6/10 5752 days 21%
AurelieD 10/10 5754 days 25%
Ian S 7/10 5756 days 23%
Lorna 10/10 5756 days 25%
Bruce 10/10 5757 days 25%
Annemarie 6/10 5757 days 21%
orianne 7/10 5764 days 23%
RasmusB 6/10 5764 days 21%
GrillGermany 7/10 5765 days 23%
Daniel 7/10 5766 days 23%
BauerGermany 7/10 5766 days 23%
Jessica 9/10 5771 days 25%
Bert 7/10 5771 days 23%
G Lart 10/10 5771 days 25%
Ulrike 6/10 5771 days 21%
Carolyn 2/10 5775 days 11%
Erik 7/10 5779 days 23%
Hove 8/10 5779 days 24%
Thierry 8/10 5779 days 24%
Sandra 6/10 5779 days 21%
Joachim 7/10 5779 days 23%
Zylstra 8/10 5787 days 24%
Spyfox 10/10 5813 days 25%
Sandra 8/10 5819 days 24%
Eveline 6/10 5820 days 21%
Lynne 8/10 5820 days 24%
Getkate 9/10 5828 days 25%
Elke 8/10 5828 days 24%
Kath 10/10 5884 days 25%
Charlotte 7/10 5917 days 23%
Talitia 8/10 5926 days 24%
Shannon 6/10 5955 days 21%
BexStar 3/10 6056 days 13%
Leanne Priestley 3/10 6078 days 13%
Amy Clark 9/10 6078 days 25%
Toby 8/10 6079 days 24%
AlanN316 10/10 6088 days 25%
Annette Hurst 9/10 6097 days 25%
Olaf Penn 7/10 6098 days 23%
Roger Repolusk 8/10 6104 days 24%
Nancy Dol 8/10 6104 days 24%
John Woodrow 9/10 6108 days 25%
Myrtille de Vries 9/10 6111 days 25%
Roman 7/10 6118 days 23%
ranker_851 8/10 6118 days 24%
Atara 8/10 6118 days 24%
Christoph&Isabell 7/10 6120 days 23%
Stephanie Noverraz 6/10 6127 days 21%
Laura 7/10 6143 days 23%
Hans Olthof 9/10 6150 days 25%
Gail 8/10 6153 days 24%
Hans 8/10 6183 days 24%
Valeria Barouch 6/10 6189 days 21%
Neil Cooke 9/10 6189 days 25%
Samuel Brejeon 9/10 6192 days 25%
Ole Weber 9/10 6196 days 25%
Glyn Jones 8/10 6197 days 24%
Anthony 7/10 6197 days 23%
Martina 8/10 6197 days 24%
Lara Gema Conde 8/10 6199 days 24%
ranker_46 7/10 6309 days 23%
Hans Knappmann 10/10 6309 days 25%
Andy Chapman 8/10 6309 days 24%
Lisbeth Johansson 4/10 6309 days 16%
JanKovar 8/10 6425 days 24%
ShoshanaAbrams 8/10 6428 days 24%
Elaine 6/10 6428 days 21%
Marcus 7/10 6435 days 23%
Jonas 5/10 6442 days 19%
Susan 8/10 6457 days 24%
Frederik 9/10 6461 days 25%
Delgroot 6/10 6465 days 21%
Mary 7/10 6472 days 23%
beesom 8/10 6473 days 24%
Jensen 8/10 6477 days 24%
Frauke 8/10 6479 days 24%
Fiona 7/10 6483 days 23%
Gordon 9/10 6484 days 25%
Rolf 7/10 6485 days 23%
Nicole 6/10 6485 days 21%
Bridget Mitchell 9/10 6496 days 25%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.02% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.96%
198 -3.98%
199 -4.00%
200 -4.02%
201 -4.04%
202 -4.06%
203 -4.08%

Balancing Adjustment

6.04% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

78%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.