Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2329 days | 100% |
Eva Cordemeyer | 8/10 | 2568 days | 87% |
Pete Martin | 10/10 | 2825 days | 76% |
Sam Wolfe | 9/10 | 2835 days | 75% |
Benedikt Lorenz | 8/10 | 2856 days | 73% |
Sheila Webb | 10/10 | 2856 days | 74% |
Thomas Klinting | 8/10 | 2860 days | 73% |
Felix Koehler | 7/10 | 2864 days | 69% |
Simon Barber | 5/10 | 2864 days | 56% |
Antoine | 7/10 | 2888 days | 68% |
Tom Rogers | 10/10 | 2908 days | 72% |
Tim | 7/10 | 2912 days | 67% |
Jendrik | 6/10 | 2912 days | 62% |
Josh Bird | 6/10 | 2914 days | 62% |
Alonso | 7/10 | 2914 days | 66% |
Andres Gonzalez | 9/10 | 2932 days | 70% |
Steven Chong | 9/10 | 2935 days | 70% |
Johannes Wassner | 10/10 | 3156 days | 60% |
Volker Stroenisch | 5/10 | 3167 days | 45% |
Mette Elholm | 8/10 | 3167 days | 58% |
Sam Fenton-Elston | 5/10 | 3168 days | 45% |
Math Meyer | 5/10 | 3169 days | 45% |
Marie Bocquier | 9/10 | 3169 days | 58% |
S Black | 7/10 | 3175 days | 55% |
Stephan Kirchenbaur | 7/10 | 3176 days | 55% |
Clara Guinard | 6/10 | 3178 days | 50% |
Lilith Hirt | 4/10 | 3180 days | 38% |
Calum Penn | 10/10 | 3181 days | 58% |
Nancy Logan | 7/10 | 3185 days | 54% |
Talissa Missiato | 10/10 | 3187 days | 58% |
Annalies Beard | 7/10 | 3191 days | 54% |
Dawn Howard | 7/10 | 3198 days | 54% |
Melanie Kronbichler | 10/10 | 3211 days | 57% |
Veronique Kaplan | 2/10 | 3214 days | 26% |
Stula Vladimir | 10/10 | 3216 days | 57% |
Florian Mueller | 9/10 | 3226 days | 56% |
Pekka and Jonna | 5/10 | 3231 days | 43% |
Eline Meijer | 8/10 | 3253 days | 54% |
Henri | 6/10 | 3253 days | 47% |
Elodie | 6/10 | 3260 days | 47% |
Mette and Jesper | 6/10 | 3262 days | 47% |
Elsa Caniato | 6/10 | 3272 days | 46% |
Ahmed Mohsen Aly | 10/10 | 3301 days | 53% |
Christian Maruhn | 10/10 | 3333 days | 51% |
Alex | 5/10 | 3565 days | 30% |
R J Pearson | 7/10 | 3582 days | 36% |
Marion and Ralf | 9/10 | 3637 days | 36% |
Richard | 9/10 | 3790 days | 28% |
Julia Schabenberger | 3/10 | 3880 days | 13% |
Lola | 4/10 | 3880 days | 16% |
Laura | 3/10 | 3880 days | 13% |
Janek Belcher | 4/10 | 3889 days | 16% |
Laura | 10/10 | 3895 days | 24% |
Andreas Schindler | 8/10 | 3895 days | 23% |
Herman Schulz | 7/10 | 3914 days | 21% |
Tobias Thull | 6/10 | 3915 days | 19% |
van Linda Werner | 8/10 | 3918 days | 22% |
Aurelien Noailly | 5/10 | 3920 days | 17% |
Sarah | 4/10 | 3920 days | 15% |
Steven Lotrian | 9/10 | 3926 days | 22% |
Emeline Brocard | 9/10 | 3926 days | 22% |
Philip Donachie | 10/10 | 3928 days | 22% |
Luisa Bach | 10/10 | 3928 days | 22% |
Benedict Seite | 8/10 | 3954 days | 20% |
Valerio Penita | 8/10 | 3954 days | 20% |
Piotr Jurkowski | 8/10 | 3956 days | 20% |
Roland Beer | 7/10 | 3959 days | 19% |
Alexia Greasbaum | 9/10 | 3959 days | 20% |
Bet | 8/10 | 3970 days | 19% |
Anja | 9/10 | 3978 days | 19% |
Peter elsleysams | 9/10 | 3978 days | 19% |
Memain | 6/10 | 4243 days | 6% |
Konza | 7/10 | 4244 days | 6% |
Elodie and jo | 6/10 | 4300 days | 3% |
Andre and Marina | 9/10 | 4310 days | 3% |
Hanneke P | 6/10 | 4336 days | 2% |
Harmer de Boer | 8/10 | 4352 days | 1% |
Tony Hines | 7/10 | 4353 days | 1% |
Brigitte | 8/10 | 4355 days | 1% |
Terry Coles | 7/10 | 4367 days | 0% |
Claudia Mueller | 10/10 | 4372 days | 0% |
Presot | 9/10 | 4372 days | 0% |
Faassen | 6/10 | 4375 days | 0% |
Eric and Jen Popma | 8/10 | 4377 days | 0% |
Moss | 10/10 | 4627 days | 25% |
Heiner Reinecke | 8/10 | 4634 days | 24% |
Frank Claassen | 8/10 | 4638 days | 24% |
A Ormsby | 10/10 | 4639 days | 25% |
Fritschi | 8/10 | 4644 days | 24% |
Melanie Friessen | 1/10 | 4644 days | 10% |
Daniel & Manuela | 2/10 | 4648 days | 11% |
Melinda Moir | 1/10 | 4648 days | 10% |
Mats Harstedt | 8/10 | 4651 days | 24% |
Geoffrey Kuppens | 6/10 | 4651 days | 21% |
Lotte Zwail | 6/10 | 4651 days | 21% |
Carolin Haas | 8/10 | 4652 days | 24% |
Christian & Julia | 7/10 | 4652 days | 23% |
Mike & Suzann | 10/10 | 4653 days | 25% |
Frans | 8/10 | 4654 days | 24% |
Jansen | 4/10 | 4654 days | 16% |
Kolen | 7/10 | 4654 days | 23% |
Briulier | 8/10 | 4655 days | 24% |
Rick & Suus | 8/10 | 4655 days | 24% |
Jim Addicott | 10/10 | 4655 days | 25% |
Rachel | 7/10 | 4656 days | 23% |
Verne Heath | 8/10 | 4656 days | 24% |
Astrid Boon | 7/10 | 4656 days | 23% |
Christina | 3/10 | 4657 days | 13% |
Marilyn Mobley | 9/10 | 4657 days | 25% |
Susie Christensen | 7/10 | 4657 days | 23% |
Paul Weidenfeld | 8/10 | 4658 days | 24% |
Langerak | 8/10 | 4658 days | 24% |
Liz Stokes | 7/10 | 4658 days | 23% |
Ole Klothrop | 8/10 | 4665 days | 24% |
Samplonius | 8/10 | 4666 days | 24% |
Cick Pouw | 7/10 | 4670 days | 23% |
Kroepfl | 9/10 | 4670 days | 25% |
Kurt Furuskar | 9/10 | 4682 days | 25% |
Johan Kroese | 5/10 | 4682 days | 19% |
Henriette Haugan | 5/10 | 4684 days | 19% |
Asha | 9/10 | 4702 days | 25% |
Steveuk21 | 6/10 | 4702 days | 21% |
kiwifrenchy | 8/10 | 4702 days | 24% |
Peter Broosder | 8/10 | 4732 days | 24% |
Marek Woznica | 9/10 | 4740 days | 25% |
Nina Bille-Knudsen | 9/10 | 4742 days | 25% |
Willem & Lilian | 7/10 | 4742 days | 23% |
Jan & Marian | 4/10 | 4745 days | 16% |
Oliver Graf | 5/10 | 4747 days | 19% |
Benjamin Meier | 3/10 | 4748 days | 13% |
Herman Plasman | 8/10 | 4748 days | 24% |
Theresa | 6/10 | 4749 days | 21% |
Remco te Lintum | 8/10 | 4749 days | 24% |
Willi & Elke Breier | 10/10 | 4750 days | 25% |
Elke & Charlotte | 6/10 | 4753 days | 21% |
Mark de Boer | 7/10 | 4753 days | 23% |
bdel1963 | 7/10 | 4947 days | 23% |
Claudia Naier | 7/10 | 4986 days | 23% |
Andreas Blessing | 9/10 | 4988 days | 25% |
Marianne Swauger | 6/10 | 4991 days | 21% |
De Groot | 8/10 | 4992 days | 24% |
Steve Waterhouse | 8/10 | 4993 days | 24% |
Barry Digby | 7/10 | 4995 days | 23% |
Michael Simmang | 6/10 | 4996 days | 21% |
Tim | 6/10 | 4998 days | 21% |
Rolf | 6/10 | 4999 days | 21% |
Tina Baun | 5/10 | 5000 days | 19% |
Leanne Shepherd | 9/10 | 5000 days | 25% |
Monica | 8/10 | 5004 days | 24% |
Jan Visser | 6/10 | 5008 days | 21% |
Viola Rickert | 9/10 | 5010 days | 25% |
Ursula Scherch | 8/10 | 5012 days | 24% |
Sanne | 7/10 | 5012 days | 23% |
Jan Vlasblom | 8/10 | 5016 days | 24% |
Walter Peters | 8/10 | 5020 days | 24% |
Anita Aleva | 7/10 | 5020 days | 23% |
Claire Hoyland | 10/10 | 5023 days | 25% |
Rob | 5/10 | 5023 days | 19% |
Faucon | 8/10 | 5023 days | 24% |
Julian Seizinger | 7/10 | 5023 days | 23% |
Mike | 8/10 | 5024 days | 24% |
Trevor Gibbins | 8/10 | 5024 days | 24% |
David and Wendy Lucas | 10/10 | 5025 days | 25% |
David | 8/10 | 5026 days | 24% |
Philipp Rau | 6/10 | 5027 days | 21% |
Georg Hofer | 4/10 | 5029 days | 16% |
G R Vangerven | 7/10 | 5029 days | 23% |
Jarob Brezigar | 9/10 | 5029 days | 25% |
Daniel Lang | 7/10 | 5029 days | 23% |
Lili | 8/10 | 5029 days | 24% |
Jean-Paul Le Clair | 6/10 | 5030 days | 21% |
John Allen | 8/10 | 5031 days | 24% |
Fabi & Sabi | 1/10 | 5031 days | 10% |
Katherine Bernsdorf | 6/10 | 5032 days | 21% |
Daniel Fischer | 5/10 | 5034 days | 19% |
Bekema | 7/10 | 5034 days | 23% |
Augelika Berugard | 8/10 | 5035 days | 24% |
hendrik king | 7/10 | 5067 days | 23% |
Rosey834 | 9/10 | 5098 days | 25% |
kempt | 7/10 | 5312 days | 23% |
astridaus | 5/10 | 5342 days | 19% |
hooperuk | 10/10 | 5342 days | 25% |
Brian Bishop | 9/10 | 5359 days | 25% |
Hans | 6/10 | 5363 days | 21% |
George Lepple | 8/10 | 5366 days | 24% |
Ed & Pat Mitchell | 8/10 | 5381 days | 24% |
Heike Pless | 10/10 | 5382 days | 25% |
Peter Koeck | 5/10 | 5382 days | 19% |
Krause | 4/10 | 5382 days | 16% |
Sue Bennett | 8/10 | 5383 days | 24% |
Mieke Knoops | 7/10 | 5383 days | 23% |
Jakob Pedersen | 5/10 | 5383 days | 19% |
Vandeput | 6/10 | 5387 days | 21% |
Mark | 5/10 | 5392 days | 19% |
Martÿn Steenvoorden | 6/10 | 5393 days | 21% |
Irene Turley | 5/10 | 5396 days | 19% |
Arne van Schol | 6/10 | 5397 days | 21% |
Susan | 9/10 | 5397 days | 25% |
uleugel | 8/10 | 5410 days | 24% |
Hailey & Fin | 3/10 | 5413 days | 13% |
Beute Hjel | 8/10 | 5417 days | 24% |
Kane Chain | 6/10 | 5418 days | 21% |
Family van Hessem | 7/10 | 5421 days | 23% |
Helen and Hans Walser | 10/10 | 5421 days | 25% |
deanlaw | 8/10 | 5446 days | 24% |
annett | 8/10 | 5448 days | 24% |
keane | 8/10 | 5448 days | 24% |
usigmund | 3/10 | 5452 days | 13% |
nadinef | 8/10 | 5455 days | 24% |
andres | 3/10 | 5455 days | 13% |
jameswhite | 7/10 | 5455 days | 23% |
aages | 7/10 | 5456 days | 23% |
thomash | 6/10 | 5457 days | 21% |
Arran J | 7/10 | 5463 days | 23% |
Bill Nash | 5/10 | 5467 days | 19% |
Frank de Voogd | 8/10 | 5467 days | 24% |
Hanne Wichmann | 10/10 | 5467 days | 25% |
Hans & Karin | 7/10 | 5467 days | 23% |
Bue Verrept | 8/10 | 5470 days | 24% |
Hans Hoff | 10/10 | 5471 days | 25% |
Lisette X | 8/10 | 5471 days | 24% |
Gaelle | 8/10 | 5473 days | 24% |
Ulyate | 8/10 | 5474 days | 24% |
Mille Winther | 5/10 | 5474 days | 19% |
Hansjoerg Ehrmann | 7/10 | 5474 days | 23% |
Anayara Diaz Torres | 9/10 | 5474 days | 25% |
Jessica Clarisse | 4/10 | 5475 days | 16% |
Jeanette Larsen | 8/10 | 5475 days | 24% |
Serge Yken | 3/10 | 5489 days | 13% |
barp | 9/10 | 5524 days | 25% |
Evan | 8/10 | 5524 days | 24% |
travelgeek | 5/10 | 5554 days | 19% |
richardh | 8/10 | 5588 days | 24% |
nickm | 10/10 | 5662 days | 25% |
minniemags | 10/10 | 5677 days | 25% |
AndyEngland | 10/10 | 5695 days | 25% |
KatieR | 5/10 | 5705 days | 19% |
straw64 | 3/10 | 5707 days | 13% |
Sally477 | 6/10 | 5708 days | 21% |
Ide | 7/10 | 5708 days | 23% |
Olga | 7/10 | 5708 days | 23% |
AliR | 7/10 | 5723 days | 23% |
AmyBarrett | 5/10 | 5723 days | 19% |
WiebkeS | 8/10 | 5723 days | 24% |
Falk | 8/10 | 5723 days | 24% |
DaveV | 9/10 | 5723 days | 25% |
StefanieGermany | 10/10 | 5724 days | 25% |
FiensG | 8/10 | 5726 days | 24% |
Zeeman | 8/10 | 5726 days | 24% |
Silhan | 9/10 | 5727 days | 25% |
PBouwmessten | 8/10 | 5727 days | 24% |
LucyPoland | 8/10 | 5728 days | 24% |
Erik | 7/10 | 5729 days | 23% |
Gill | 9/10 | 5730 days | 25% |
Ian | 10/10 | 5731 days | 25% |
Stefanie | 6/10 | 5732 days | 21% |
PeteH1 | 8/10 | 5733 days | 24% |
Anneleen | 8/10 | 5737 days | 24% |
FrankFlemming | 6/10 | 5741 days | 21% |
Manfred | 8/10 | 5743 days | 24% |
Ed | 9/10 | 5743 days | 25% |
Kay | 8/10 | 5750 days | 24% |
Krapels | 5/10 | 5751 days | 19% |
AbigailB | 6/10 | 5752 days | 21% |
AurelieD | 10/10 | 5754 days | 25% |
Ian S | 7/10 | 5756 days | 23% |
Lorna | 10/10 | 5756 days | 25% |
Bruce | 10/10 | 5757 days | 25% |
Annemarie | 6/10 | 5757 days | 21% |
orianne | 7/10 | 5764 days | 23% |
RasmusB | 6/10 | 5764 days | 21% |
GrillGermany | 7/10 | 5765 days | 23% |
Daniel | 7/10 | 5766 days | 23% |
BauerGermany | 7/10 | 5766 days | 23% |
Jessica | 9/10 | 5771 days | 25% |
Bert | 7/10 | 5771 days | 23% |
G Lart | 10/10 | 5771 days | 25% |
Ulrike | 6/10 | 5771 days | 21% |
Carolyn | 2/10 | 5775 days | 11% |
Erik | 7/10 | 5779 days | 23% |
Hove | 8/10 | 5779 days | 24% |
Thierry | 8/10 | 5779 days | 24% |
Sandra | 6/10 | 5779 days | 21% |
Joachim | 7/10 | 5779 days | 23% |
Zylstra | 8/10 | 5787 days | 24% |
Spyfox | 10/10 | 5813 days | 25% |
Sandra | 8/10 | 5819 days | 24% |
Eveline | 6/10 | 5820 days | 21% |
Lynne | 8/10 | 5820 days | 24% |
Getkate | 9/10 | 5828 days | 25% |
Elke | 8/10 | 5828 days | 24% |
Kath | 10/10 | 5884 days | 25% |
Charlotte | 7/10 | 5917 days | 23% |
Talitia | 8/10 | 5926 days | 24% |
Shannon | 6/10 | 5955 days | 21% |
BexStar | 3/10 | 6056 days | 13% |
Leanne Priestley | 3/10 | 6078 days | 13% |
Amy Clark | 9/10 | 6078 days | 25% |
Toby | 8/10 | 6079 days | 24% |
AlanN316 | 10/10 | 6088 days | 25% |
Annette Hurst | 9/10 | 6097 days | 25% |
Olaf Penn | 7/10 | 6098 days | 23% |
Roger Repolusk | 8/10 | 6104 days | 24% |
Nancy Dol | 8/10 | 6104 days | 24% |
John Woodrow | 9/10 | 6108 days | 25% |
Myrtille de Vries | 9/10 | 6111 days | 25% |
Roman | 7/10 | 6118 days | 23% |
ranker_851 | 8/10 | 6118 days | 24% |
Atara | 8/10 | 6118 days | 24% |
Christoph&Isabell | 7/10 | 6120 days | 23% |
Stephanie Noverraz | 6/10 | 6127 days | 21% |
Laura | 7/10 | 6143 days | 23% |
Hans Olthof | 9/10 | 6150 days | 25% |
Gail | 8/10 | 6153 days | 24% |
Hans | 8/10 | 6183 days | 24% |
Valeria Barouch | 6/10 | 6189 days | 21% |
Neil Cooke | 9/10 | 6189 days | 25% |
Samuel Brejeon | 9/10 | 6192 days | 25% |
Ole Weber | 9/10 | 6196 days | 25% |
Glyn Jones | 8/10 | 6197 days | 24% |
Anthony | 7/10 | 6197 days | 23% |
Martina | 8/10 | 6197 days | 24% |
Lara Gema Conde | 8/10 | 6199 days | 24% |
ranker_46 | 7/10 | 6309 days | 23% |
Hans Knappmann | 10/10 | 6309 days | 25% |
Andy Chapman | 8/10 | 6309 days | 24% |
Lisbeth Johansson | 4/10 | 6309 days | 16% |
JanKovar | 8/10 | 6425 days | 24% |
ShoshanaAbrams | 8/10 | 6428 days | 24% |
Elaine | 6/10 | 6428 days | 21% |
Marcus | 7/10 | 6435 days | 23% |
Jonas | 5/10 | 6442 days | 19% |
Susan | 8/10 | 6457 days | 24% |
Frederik | 9/10 | 6461 days | 25% |
Delgroot | 6/10 | 6465 days | 21% |
Mary | 7/10 | 6472 days | 23% |
beesom | 8/10 | 6473 days | 24% |
Jensen | 8/10 | 6477 days | 24% |
Frauke | 8/10 | 6479 days | 24% |
Fiona | 7/10 | 6483 days | 23% |
Gordon | 9/10 | 6484 days | 25% |
Rolf | 7/10 | 6485 days | 23% |
Nicole | 6/10 | 6485 days | 21% |
Bridget Mitchell | 9/10 | 6496 days | 25% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.96% |
198 | -3.98% |
199 | -4.00% |
200 | -4.02% |
201 | -4.04% |
202 | -4.06% |
203 | -4.08% |
… | … |
6.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.