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Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Te Puia Daytime Experience

Valid Reviews

344 Valid Reviews

The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 344 valid reviews:

Rating Count Percentage
10/10 40
12%
9/10 46
13%
8/10 95
28%
7/10 65
19%
6/10 46
13%
5/10 25
7%
4/10 10
3%
3/10 11
3%
2/10 3
1%
1/10 3
1%

73.02% Average

The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

319 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 319 face-to-face reviews:

Rating Count Percentage
10/10 33
10%
9/10 42
13%
8/10 94
29%
7/10 60
19%
6/10 42
13%
5/10 23
7%
4/10 10
3%
3/10 9
3%
2/10 3
1%
1/10 3
1%

72.82% Average

The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

75.79%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Stefano Clerici 10/10 2490 days 100%
Eva Cordemeyer 8/10 2729 days 84%
Pete Martin 10/10 2986 days 71%
Sam Wolfe 9/10 2996 days 70%
Benedikt Lorenz 8/10 3017 days 68%
Sheila Webb 10/10 3017 days 69%
Thomas Klinting 8/10 3021 days 67%
Felix Koehler 7/10 3025 days 63%
Simon Barber 5/10 3025 days 50%
Antoine 7/10 3049 days 62%
Tom Rogers 10/10 3069 days 66%
Tim 7/10 3073 days 61%
Jendrik 6/10 3073 days 55%
Josh Bird 6/10 3075 days 55%
Alonso 7/10 3075 days 60%
Andres Gonzalez 9/10 3093 days 64%
Steven Chong 9/10 3096 days 64%
Johannes Wassner 10/10 3317 days 52%
Volker Stroenisch 5/10 3328 days 36%
Mette Elholm 8/10 3328 days 50%
Sam Fenton-Elston 5/10 3329 days 36%
Math Meyer 5/10 3330 days 36%
Marie Bocquier 9/10 3330 days 50%
S Black 7/10 3336 days 46%
Stephan Kirchenbaur 7/10 3337 days 46%
Clara Guinard 6/10 3339 days 42%
Lilith Hirt 4/10 3341 days 29%
Calum Penn 10/10 3342 days 50%
Nancy Logan 7/10 3346 days 46%
Talissa Missiato 10/10 3348 days 50%
Annalies Beard 7/10 3352 days 45%
Dawn Howard 7/10 3359 days 45%
Melanie Kronbichler 10/10 3372 days 48%
Veronique Kaplan 2/10 3375 days 16%
Stula Vladimir 10/10 3377 days 48%
Florian Mueller 9/10 3387 days 47%
Pekka and Jonna 5/10 3392 days 33%
Eline Meijer 8/10 3414 days 45%
Henri 6/10 3414 days 38%
Elodie 6/10 3421 days 38%
Mette and Jesper 6/10 3423 days 38%
Elsa Caniato 6/10 3433 days 37%
Ahmed Mohsen Aly 10/10 3462 days 43%
Christian Maruhn 10/10 3494 days 41%
Alex 5/10 3726 days 18%
R J Pearson 7/10 3743 days 24%
Marion and Ralf 9/10 3798 days 23%
Richard 9/10 3951 days 14%
Julia Schabenberger 3/10 4041 days 0%
Lola 4/10 4041 days 2%
Laura 3/10 4041 days 0%
Janek Belcher 4/10 4050 days 2%
Laura 10/10 4056 days 8%
Andreas Schindler 8/10 4056 days 8%
Herman Schulz 7/10 4075 days 6%
Tobias Thull 6/10 4076 days 5%
van Linda Werner 8/10 4079 days 6%
Aurelien Noailly 5/10 4081 days 3%
Sarah 4/10 4081 days 1%
Steven Lotrian 9/10 4087 days 6%
Emeline Brocard 9/10 4087 days 6%
Philip Donachie 10/10 4089 days 6%
Luisa Bach 10/10 4089 days 6%
Benedict Seite 8/10 4115 days 4%
Valerio Penita 8/10 4115 days 4%
Piotr Jurkowski 8/10 4117 days 4%
Roland Beer 7/10 4120 days 3%
Alexia Greasbaum 9/10 4120 days 4%
Bet 8/10 4131 days 3%
Anja 9/10 4139 days 3%
Peter elsleysams 9/10 4139 days 3%
Memain 6/10 4404 days 15%
Konza 7/10 4405 days 17%
Elodie and jo 6/10 4461 days 15%
Andre and Marina 9/10 4471 days 19%
Hanneke P 6/10 4497 days 15%
Harmer de Boer 8/10 4513 days 19%
Tony Hines 7/10 4514 days 17%
Brigitte 8/10 4516 days 19%
Terry Coles 7/10 4528 days 17%
Claudia Mueller 10/10 4533 days 19%
Presot 9/10 4533 days 19%
Faassen 6/10 4536 days 15%
Eric and Jen Popma 8/10 4538 days 19%
Moss 10/10 4788 days 19%
Heiner Reinecke 8/10 4795 days 19%
Frank Claassen 8/10 4799 days 19%
A Ormsby 10/10 4800 days 19%
Fritschi 8/10 4805 days 19%
Melanie Friessen 1/10 4805 days 1%
Daniel & Manuela 2/10 4809 days 3%
Melinda Moir 1/10 4809 days 1%
Mats Harstedt 8/10 4812 days 19%
Geoffrey Kuppens 6/10 4812 days 15%
Lotte Zwail 6/10 4812 days 15%
Carolin Haas 8/10 4813 days 19%
Christian & Julia 7/10 4813 days 17%
Mike & Suzann 10/10 4814 days 19%
Frans 8/10 4815 days 19%
Jansen 4/10 4815 days 9%
Kolen 7/10 4815 days 17%
Briulier 8/10 4816 days 19%
Rick & Suus 8/10 4816 days 19%
Jim Addicott 10/10 4816 days 19%
Rachel 7/10 4817 days 17%
Verne Heath 8/10 4817 days 19%
Astrid Boon 7/10 4817 days 17%
Christina 3/10 4818 days 5%
Marilyn Mobley 9/10 4818 days 19%
Susie Christensen 7/10 4818 days 17%
Paul Weidenfeld 8/10 4819 days 19%
Langerak 8/10 4819 days 19%
Liz Stokes 7/10 4819 days 17%
Ole Klothrop 8/10 4826 days 19%
Samplonius 8/10 4827 days 19%
Cick Pouw 7/10 4831 days 17%
Kroepfl 9/10 4831 days 19%
Kurt Furuskar 9/10 4843 days 19%
Johan Kroese 5/10 4843 days 12%
Henriette Haugan 5/10 4845 days 12%
Asha 9/10 4863 days 19%
Steveuk21 6/10 4863 days 15%
kiwifrenchy 8/10 4863 days 19%
Peter Broosder 8/10 4893 days 19%
Marek Woznica 9/10 4901 days 19%
Nina Bille-Knudsen 9/10 4903 days 19%
Willem & Lilian 7/10 4903 days 17%
Jan & Marian 4/10 4906 days 9%
Oliver Graf 5/10 4908 days 12%
Benjamin Meier 3/10 4909 days 5%
Herman Plasman 8/10 4909 days 19%
Theresa 6/10 4910 days 15%
Remco te Lintum 8/10 4910 days 19%
Willi & Elke Breier 10/10 4911 days 19%
Elke & Charlotte 6/10 4914 days 15%
Mark de Boer 7/10 4914 days 17%
bdel1963 7/10 5108 days 17%
Claudia Naier 7/10 5147 days 17%
Andreas Blessing 9/10 5149 days 19%
Marianne Swauger 6/10 5152 days 15%
De Groot 8/10 5153 days 19%
Steve Waterhouse 8/10 5154 days 19%
Barry Digby 7/10 5156 days 17%
Michael Simmang 6/10 5157 days 15%
Tim 6/10 5159 days 15%
Rolf 6/10 5160 days 15%
Tina Baun 5/10 5161 days 12%
Leanne Shepherd 9/10 5161 days 19%
Monica 8/10 5165 days 19%
Jan Visser 6/10 5169 days 15%
Viola Rickert 9/10 5171 days 19%
Ursula Scherch 8/10 5173 days 19%
Sanne 7/10 5173 days 17%
Jan Vlasblom 8/10 5177 days 19%
Walter Peters 8/10 5181 days 19%
Anita Aleva 7/10 5181 days 17%
Claire Hoyland 10/10 5184 days 19%
Rob 5/10 5184 days 12%
Faucon 8/10 5184 days 19%
Julian Seizinger 7/10 5184 days 17%
Mike 8/10 5185 days 19%
Trevor Gibbins 8/10 5185 days 19%
David and Wendy Lucas 10/10 5186 days 19%
David 8/10 5187 days 19%
Philipp Rau 6/10 5188 days 15%
Georg Hofer 4/10 5190 days 9%
G R Vangerven 7/10 5190 days 17%
Jarob Brezigar 9/10 5190 days 19%
Daniel Lang 7/10 5190 days 17%
Lili 8/10 5190 days 19%
Jean-Paul Le Clair 6/10 5191 days 15%
John Allen 8/10 5192 days 19%
Fabi & Sabi 1/10 5192 days 1%
Katherine Bernsdorf 6/10 5193 days 15%
Daniel Fischer 5/10 5195 days 12%
Bekema 7/10 5195 days 17%
Augelika Berugard 8/10 5196 days 19%
hendrik king 7/10 5228 days 17%
Rosey834 9/10 5259 days 19%
kempt 7/10 5473 days 17%
astridaus 5/10 5503 days 12%
hooperuk 10/10 5503 days 19%
Brian Bishop 9/10 5520 days 19%
Hans 6/10 5524 days 15%
George Lepple 8/10 5527 days 19%
Ed & Pat Mitchell 8/10 5542 days 19%
Heike Pless 10/10 5543 days 19%
Peter Koeck 5/10 5543 days 12%
Krause 4/10 5543 days 9%
Sue Bennett 8/10 5544 days 19%
Mieke Knoops 7/10 5544 days 17%
Jakob Pedersen 5/10 5544 days 12%
Vandeput 6/10 5548 days 15%
Mark 5/10 5553 days 12%
Martÿn Steenvoorden 6/10 5554 days 15%
Irene Turley 5/10 5557 days 12%
Arne van Schol 6/10 5558 days 15%
Susan 9/10 5558 days 19%
uleugel 8/10 5571 days 19%
Hailey & Fin 3/10 5574 days 5%
Beute Hjel 8/10 5578 days 19%
Kane Chain 6/10 5579 days 15%
Family van Hessem 7/10 5582 days 17%
Helen and Hans Walser 10/10 5582 days 19%
deanlaw 8/10 5607 days 19%
annett 8/10 5609 days 19%
keane 8/10 5609 days 19%
usigmund 3/10 5613 days 5%
nadinef 8/10 5616 days 19%
andres 3/10 5616 days 5%
jameswhite 7/10 5616 days 17%
aages 7/10 5617 days 17%
thomash 6/10 5618 days 15%
Arran J 7/10 5624 days 17%
Bill Nash 5/10 5628 days 12%
Frank de Voogd 8/10 5628 days 19%
Hanne Wichmann 10/10 5628 days 19%
Hans & Karin 7/10 5628 days 17%
Bue Verrept 8/10 5631 days 19%
Hans Hoff 10/10 5632 days 19%
Lisette X 8/10 5632 days 19%
Gaelle 8/10 5634 days 19%
Ulyate 8/10 5635 days 19%
Mille Winther 5/10 5635 days 12%
Hansjoerg Ehrmann 7/10 5635 days 17%
Anayara Diaz Torres 9/10 5635 days 19%
Jessica Clarisse 4/10 5636 days 9%
Jeanette Larsen 8/10 5636 days 19%
Serge Yken 3/10 5650 days 5%
barp 9/10 5685 days 19%
Evan 8/10 5685 days 19%
travelgeek 5/10 5715 days 12%
richardh 8/10 5749 days 19%
nickm 10/10 5823 days 19%
minniemags 10/10 5838 days 19%
AndyEngland 10/10 5856 days 19%
KatieR 5/10 5866 days 12%
straw64 3/10 5868 days 5%
Sally477 6/10 5869 days 15%
Ide 7/10 5869 days 17%
Olga 7/10 5869 days 17%
AliR 7/10 5884 days 17%
AmyBarrett 5/10 5884 days 12%
WiebkeS 8/10 5884 days 19%
Falk 8/10 5884 days 19%
DaveV 9/10 5884 days 19%
StefanieGermany 10/10 5885 days 19%
FiensG 8/10 5887 days 19%
Zeeman 8/10 5887 days 19%
Silhan 9/10 5888 days 19%
PBouwmessten 8/10 5888 days 19%
LucyPoland 8/10 5889 days 19%
Erik 7/10 5890 days 17%
Gill 9/10 5891 days 19%
Ian 10/10 5891 days 19%
Stefanie 6/10 5893 days 15%
PeteH1 8/10 5894 days 19%
Anneleen 8/10 5898 days 19%
FrankFlemming 6/10 5902 days 15%
Manfred 8/10 5904 days 19%
Ed 9/10 5904 days 19%
Kay 8/10 5911 days 19%
Krapels 5/10 5912 days 12%
AbigailB 6/10 5913 days 15%
AurelieD 10/10 5915 days 19%
Ian S 7/10 5917 days 17%
Lorna 10/10 5917 days 19%
Bruce 10/10 5918 days 19%
Annemarie 6/10 5918 days 15%
orianne 7/10 5924 days 17%
RasmusB 6/10 5925 days 15%
GrillGermany 7/10 5926 days 17%
Daniel 7/10 5927 days 17%
BauerGermany 7/10 5927 days 17%
Jessica 9/10 5932 days 19%
Bert 7/10 5932 days 17%
G Lart 10/10 5932 days 19%
Ulrike 6/10 5932 days 15%
Carolyn 2/10 5936 days 3%
Erik 7/10 5940 days 17%
Hove 8/10 5940 days 19%
Thierry 8/10 5940 days 19%
Sandra 6/10 5940 days 15%
Joachim 7/10 5940 days 17%
Zylstra 8/10 5948 days 19%
Spyfox 10/10 5974 days 19%
Sandra 8/10 5980 days 19%
Eveline 6/10 5981 days 15%
Lynne 8/10 5981 days 19%
Getkate 9/10 5989 days 19%
Elke 8/10 5989 days 19%
Kath 10/10 6045 days 19%
Charlotte 7/10 6078 days 17%
Talitia 8/10 6087 days 19%
Shannon 6/10 6116 days 15%
BexStar 3/10 6216 days 5%
Leanne Priestley 3/10 6239 days 5%
Amy Clark 9/10 6239 days 19%
Toby 8/10 6240 days 19%
AlanN316 10/10 6249 days 19%
Annette Hurst 9/10 6258 days 19%
Olaf Penn 7/10 6259 days 17%
Roger Repolusk 8/10 6265 days 19%
Nancy Dol 8/10 6265 days 19%
John Woodrow 9/10 6269 days 19%
Myrtille de Vries 9/10 6272 days 19%
Roman 7/10 6279 days 17%
ranker_851 8/10 6279 days 19%
Atara 8/10 6279 days 19%
Christoph&Isabell 7/10 6281 days 17%
Stephanie Noverraz 6/10 6288 days 15%
Laura 7/10 6304 days 17%
Hans Olthof 9/10 6311 days 19%
Gail 8/10 6314 days 19%
Hans 8/10 6344 days 19%
Valeria Barouch 6/10 6350 days 15%
Neil Cooke 9/10 6350 days 19%
Samuel Brejeon 9/10 6353 days 19%
Ole Weber 9/10 6357 days 19%
Glyn Jones 8/10 6358 days 19%
Anthony 7/10 6358 days 17%
Martina 8/10 6358 days 19%
Lara Gema Conde 8/10 6360 days 19%
ranker_46 7/10 6470 days 17%
Hans Knappmann 10/10 6470 days 19%
Andy Chapman 8/10 6470 days 19%
Lisbeth Johansson 4/10 6470 days 9%
JanKovar 8/10 6586 days 19%
ShoshanaAbrams 8/10 6589 days 19%
Elaine 6/10 6589 days 15%
Marcus 7/10 6596 days 17%
Jonas 5/10 6603 days 12%
Susan 8/10 6618 days 19%
Frederik 9/10 6622 days 19%
Delgroot 6/10 6626 days 15%
Mary 7/10 6633 days 17%
beesom 8/10 6634 days 19%
Jensen 8/10 6638 days 19%
Frauke 8/10 6640 days 19%
Fiona 7/10 6644 days 17%
Gordon 9/10 6645 days 19%
Rolf 7/10 6646 days 17%
Nicole 6/10 6646 days 15%
Bridget Mitchell 9/10 6657 days 19%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.25% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 73 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -3.20%
198 -3.22%
199 -3.23%
200 -3.25%
201 -3.26%
202 -3.28%
203 -3.30%
… …

Balancing Adjustment

5.70% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

78%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.