Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

CC
Cymen Crick's avatar

Cymen Crick

Rankers Owner

Te Puia Daytime Experience

Valid Reviews

344 Valid Reviews

The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 344 valid reviews:

Rating Count Percentage
10/10 40
12%
9/10 46
13%
8/10 95
28%
7/10 65
19%
6/10 46
13%
5/10 25
7%
4/10 10
3%
3/10 11
3%
2/10 3
1%
1/10 3
1%

73.02% Average

The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

319 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 319 face-to-face reviews:

Rating Count Percentage
10/10 33
10%
9/10 42
13%
8/10 94
29%
7/10 60
19%
6/10 42
13%
5/10 23
7%
4/10 10
3%
3/10 9
3%
2/10 3
1%
1/10 3
1%

72.82% Average

The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

75.86%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Stefano Clerici 10/10 2427 days 100%
Eva Cordemeyer 8/10 2666 days 86%
Pete Martin 10/10 2923 days 74%
Sam Wolfe 9/10 2933 days 73%
Benedikt Lorenz 8/10 2954 days 71%
Sheila Webb 10/10 2954 days 73%
Thomas Klinting 8/10 2958 days 71%
Felix Koehler 7/10 2962 days 67%
Simon Barber 5/10 2962 days 55%
Antoine 7/10 2986 days 66%
Tom Rogers 10/10 3006 days 70%
Tim 7/10 3010 days 65%
Jendrik 6/10 3010 days 60%
Josh Bird 6/10 3012 days 60%
Alonso 7/10 3012 days 65%
Andres Gonzalez 9/10 3030 days 68%
Steven Chong 9/10 3033 days 68%
Johannes Wassner 10/10 3254 days 57%
Volker Stroenisch 5/10 3265 days 43%
Mette Elholm 8/10 3265 days 55%
Sam Fenton-Elston 5/10 3266 days 42%
Math Meyer 5/10 3267 days 42%
Marie Bocquier 9/10 3267 days 56%
S Black 7/10 3273 days 52%
Stephan Kirchenbaur 7/10 3274 days 52%
Clara Guinard 6/10 3276 days 48%
Lilith Hirt 4/10 3278 days 36%
Calum Penn 10/10 3279 days 56%
Nancy Logan 7/10 3283 days 51%
Talissa Missiato 10/10 3285 days 55%
Annalies Beard 7/10 3289 days 51%
Dawn Howard 7/10 3296 days 51%
Melanie Kronbichler 10/10 3309 days 54%
Veronique Kaplan 2/10 3312 days 24%
Stula Vladimir 10/10 3314 days 54%
Florian Mueller 9/10 3324 days 53%
Pekka and Jonna 5/10 3329 days 40%
Eline Meijer 8/10 3351 days 51%
Henri 6/10 3351 days 44%
Elodie 6/10 3358 days 44%
Mette and Jesper 6/10 3360 days 44%
Elsa Caniato 6/10 3370 days 44%
Ahmed Mohsen Aly 10/10 3399 days 49%
Christian Maruhn 10/10 3431 days 48%
Alex 5/10 3663 days 27%
R J Pearson 7/10 3680 days 32%
Marion and Ralf 9/10 3735 days 32%
Richard 9/10 3888 days 24%
Julia Schabenberger 3/10 3978 days 10%
Lola 4/10 3978 days 12%
Laura 3/10 3978 days 10%
Janek Belcher 4/10 3987 days 12%
Laura 10/10 3993 days 18%
Andreas Schindler 8/10 3993 days 18%
Herman Schulz 7/10 4012 days 16%
Tobias Thull 6/10 4013 days 15%
van Linda Werner 8/10 4016 days 17%
Aurelien Noailly 5/10 4018 days 13%
Sarah 4/10 4018 days 11%
Steven Lotrian 9/10 4024 days 17%
Emeline Brocard 9/10 4024 days 17%
Philip Donachie 10/10 4026 days 17%
Luisa Bach 10/10 4026 days 17%
Benedict Seite 8/10 4052 days 15%
Valerio Penita 8/10 4052 days 15%
Piotr Jurkowski 8/10 4054 days 15%
Roland Beer 7/10 4057 days 14%
Alexia Greasbaum 9/10 4057 days 15%
Bet 8/10 4068 days 14%
Anja 9/10 4076 days 14%
Peter elsleysams 9/10 4076 days 14%
Memain 6/10 4341 days 0%
Konza 7/10 4342 days 0%
Elodie and jo 6/10 4398 days 21%
Andre and Marina 9/10 4408 days 25%
Hanneke P 6/10 4434 days 21%
Harmer de Boer 8/10 4450 days 24%
Tony Hines 7/10 4451 days 23%
Brigitte 8/10 4453 days 24%
Terry Coles 7/10 4465 days 23%
Claudia Mueller 10/10 4470 days 25%
Presot 9/10 4470 days 25%
Faassen 6/10 4473 days 21%
Eric and Jen Popma 8/10 4475 days 24%
Moss 10/10 4725 days 25%
Heiner Reinecke 8/10 4732 days 24%
Frank Claassen 8/10 4736 days 24%
A Ormsby 10/10 4737 days 25%
Fritschi 8/10 4742 days 24%
Melanie Friessen 1/10 4742 days 9%
Daniel & Manuela 2/10 4746 days 10%
Melinda Moir 1/10 4746 days 9%
Mats Harstedt 8/10 4749 days 24%
Geoffrey Kuppens 6/10 4749 days 21%
Lotte Zwail 6/10 4749 days 21%
Carolin Haas 8/10 4750 days 24%
Christian & Julia 7/10 4750 days 23%
Mike & Suzann 10/10 4751 days 25%
Frans 8/10 4752 days 24%
Jansen 4/10 4752 days 16%
Kolen 7/10 4752 days 23%
Briulier 8/10 4753 days 24%
Rick & Suus 8/10 4753 days 24%
Jim Addicott 10/10 4753 days 25%
Rachel 7/10 4754 days 23%
Verne Heath 8/10 4754 days 24%
Astrid Boon 7/10 4754 days 23%
Christina 3/10 4755 days 13%
Marilyn Mobley 9/10 4755 days 25%
Susie Christensen 7/10 4755 days 23%
Paul Weidenfeld 8/10 4756 days 24%
Langerak 8/10 4756 days 24%
Liz Stokes 7/10 4756 days 23%
Ole Klothrop 8/10 4763 days 24%
Samplonius 8/10 4764 days 24%
Cick Pouw 7/10 4768 days 23%
Kroepfl 9/10 4768 days 25%
Kurt Furuskar 9/10 4780 days 25%
Johan Kroese 5/10 4780 days 19%
Henriette Haugan 5/10 4782 days 19%
Asha 9/10 4800 days 25%
Steveuk21 6/10 4800 days 21%
kiwifrenchy 8/10 4800 days 24%
Peter Broosder 8/10 4830 days 24%
Marek Woznica 9/10 4838 days 25%
Nina Bille-Knudsen 9/10 4840 days 25%
Willem & Lilian 7/10 4840 days 23%
Jan & Marian 4/10 4843 days 16%
Oliver Graf 5/10 4845 days 19%
Benjamin Meier 3/10 4846 days 13%
Herman Plasman 8/10 4846 days 24%
Theresa 6/10 4847 days 21%
Remco te Lintum 8/10 4847 days 24%
Willi & Elke Breier 10/10 4848 days 25%
Elke & Charlotte 6/10 4851 days 21%
Mark de Boer 7/10 4851 days 23%
bdel1963 7/10 5045 days 23%
Claudia Naier 7/10 5084 days 23%
Andreas Blessing 9/10 5086 days 25%
Marianne Swauger 6/10 5089 days 21%
De Groot 8/10 5090 days 24%
Steve Waterhouse 8/10 5091 days 24%
Barry Digby 7/10 5093 days 23%
Michael Simmang 6/10 5094 days 21%
Tim 6/10 5096 days 21%
Rolf 6/10 5097 days 21%
Tina Baun 5/10 5098 days 19%
Leanne Shepherd 9/10 5098 days 25%
Monica 8/10 5102 days 24%
Jan Visser 6/10 5106 days 21%
Viola Rickert 9/10 5108 days 25%
Ursula Scherch 8/10 5110 days 24%
Sanne 7/10 5110 days 23%
Jan Vlasblom 8/10 5114 days 24%
Walter Peters 8/10 5118 days 24%
Anita Aleva 7/10 5118 days 23%
Claire Hoyland 10/10 5121 days 25%
Rob 5/10 5121 days 19%
Faucon 8/10 5121 days 24%
Julian Seizinger 7/10 5121 days 23%
Mike 8/10 5122 days 24%
Trevor Gibbins 8/10 5122 days 24%
David and Wendy Lucas 10/10 5123 days 25%
David 8/10 5124 days 24%
Philipp Rau 6/10 5125 days 21%
Georg Hofer 4/10 5127 days 16%
G R Vangerven 7/10 5127 days 23%
Jarob Brezigar 9/10 5127 days 25%
Daniel Lang 7/10 5127 days 23%
Lili 8/10 5127 days 24%
Jean-Paul Le Clair 6/10 5128 days 21%
John Allen 8/10 5129 days 24%
Fabi & Sabi 1/10 5129 days 9%
Katherine Bernsdorf 6/10 5130 days 21%
Daniel Fischer 5/10 5132 days 19%
Bekema 7/10 5132 days 23%
Augelika Berugard 8/10 5133 days 24%
hendrik king 7/10 5165 days 23%
Rosey834 9/10 5196 days 25%
kempt 7/10 5410 days 23%
astridaus 5/10 5440 days 19%
hooperuk 10/10 5440 days 25%
Brian Bishop 9/10 5457 days 25%
Hans 6/10 5461 days 21%
George Lepple 8/10 5464 days 24%
Ed & Pat Mitchell 8/10 5479 days 24%
Heike Pless 10/10 5480 days 25%
Peter Koeck 5/10 5480 days 19%
Krause 4/10 5480 days 16%
Sue Bennett 8/10 5481 days 24%
Mieke Knoops 7/10 5481 days 23%
Jakob Pedersen 5/10 5481 days 19%
Vandeput 6/10 5485 days 21%
Mark 5/10 5490 days 19%
Martÿn Steenvoorden 6/10 5491 days 21%
Irene Turley 5/10 5494 days 19%
Arne van Schol 6/10 5495 days 21%
Susan 9/10 5495 days 25%
uleugel 8/10 5508 days 24%
Hailey & Fin 3/10 5511 days 13%
Beute Hjel 8/10 5515 days 24%
Kane Chain 6/10 5516 days 21%
Family van Hessem 7/10 5519 days 23%
Helen and Hans Walser 10/10 5519 days 25%
deanlaw 8/10 5544 days 24%
annett 8/10 5546 days 24%
keane 8/10 5546 days 24%
usigmund 3/10 5550 days 13%
nadinef 8/10 5553 days 24%
andres 3/10 5553 days 13%
jameswhite 7/10 5553 days 23%
aages 7/10 5554 days 23%
thomash 6/10 5555 days 21%
Arran J 7/10 5561 days 23%
Bill Nash 5/10 5565 days 19%
Frank de Voogd 8/10 5565 days 24%
Hanne Wichmann 10/10 5565 days 25%
Hans & Karin 7/10 5565 days 23%
Bue Verrept 8/10 5568 days 24%
Hans Hoff 10/10 5569 days 25%
Lisette X 8/10 5569 days 24%
Gaelle 8/10 5571 days 24%
Ulyate 8/10 5572 days 24%
Mille Winther 5/10 5572 days 19%
Hansjoerg Ehrmann 7/10 5572 days 23%
Anayara Diaz Torres 9/10 5572 days 25%
Jessica Clarisse 4/10 5573 days 16%
Jeanette Larsen 8/10 5573 days 24%
Serge Yken 3/10 5587 days 13%
barp 9/10 5622 days 25%
Evan 8/10 5622 days 24%
travelgeek 5/10 5652 days 19%
richardh 8/10 5686 days 24%
nickm 10/10 5760 days 25%
minniemags 10/10 5775 days 25%
AndyEngland 10/10 5793 days 25%
KatieR 5/10 5803 days 19%
straw64 3/10 5805 days 13%
Sally477 6/10 5805 days 21%
Ide 7/10 5806 days 23%
Olga 7/10 5806 days 23%
AliR 7/10 5821 days 23%
AmyBarrett 5/10 5821 days 19%
WiebkeS 8/10 5821 days 24%
Falk 8/10 5821 days 24%
DaveV 9/10 5821 days 25%
StefanieGermany 10/10 5822 days 25%
FiensG 8/10 5824 days 24%
Zeeman 8/10 5824 days 24%
Silhan 9/10 5825 days 25%
PBouwmessten 8/10 5825 days 24%
LucyPoland 8/10 5826 days 24%
Erik 7/10 5827 days 23%
Gill 9/10 5828 days 25%
Ian 10/10 5828 days 25%
Stefanie 6/10 5830 days 21%
PeteH1 8/10 5831 days 24%
Anneleen 8/10 5835 days 24%
FrankFlemming 6/10 5839 days 21%
Manfred 8/10 5841 days 24%
Ed 9/10 5841 days 25%
Kay 8/10 5848 days 24%
Krapels 5/10 5849 days 19%
AbigailB 6/10 5850 days 21%
AurelieD 10/10 5852 days 25%
Ian S 7/10 5854 days 23%
Lorna 10/10 5854 days 25%
Bruce 10/10 5855 days 25%
Annemarie 6/10 5855 days 21%
orianne 7/10 5861 days 23%
RasmusB 6/10 5862 days 21%
GrillGermany 7/10 5863 days 23%
Daniel 7/10 5864 days 23%
BauerGermany 7/10 5864 days 23%
Jessica 9/10 5869 days 25%
Bert 7/10 5869 days 23%
G Lart 10/10 5869 days 25%
Ulrike 6/10 5869 days 21%
Carolyn 2/10 5873 days 10%
Erik 7/10 5877 days 23%
Hove 8/10 5877 days 24%
Thierry 8/10 5877 days 24%
Sandra 6/10 5877 days 21%
Joachim 7/10 5877 days 23%
Zylstra 8/10 5885 days 24%
Spyfox 10/10 5911 days 25%
Sandra 8/10 5917 days 24%
Eveline 6/10 5918 days 21%
Lynne 8/10 5918 days 24%
Getkate 9/10 5926 days 25%
Elke 8/10 5926 days 24%
Kath 10/10 5982 days 25%
Charlotte 7/10 6015 days 23%
Talitia 8/10 6024 days 24%
Shannon 6/10 6053 days 21%
BexStar 3/10 6153 days 13%
Leanne Priestley 3/10 6176 days 13%
Amy Clark 9/10 6176 days 25%
Toby 8/10 6177 days 24%
AlanN316 10/10 6186 days 25%
Annette Hurst 9/10 6195 days 25%
Olaf Penn 7/10 6196 days 23%
Roger Repolusk 8/10 6202 days 24%
Nancy Dol 8/10 6202 days 24%
John Woodrow 9/10 6206 days 25%
Myrtille de Vries 9/10 6209 days 25%
Roman 7/10 6216 days 23%
ranker_851 8/10 6216 days 24%
Atara 8/10 6216 days 24%
Christoph&Isabell 7/10 6218 days 23%
Stephanie Noverraz 6/10 6225 days 21%
Laura 7/10 6241 days 23%
Hans Olthof 9/10 6248 days 25%
Gail 8/10 6251 days 24%
Hans 8/10 6281 days 24%
Valeria Barouch 6/10 6287 days 21%
Neil Cooke 9/10 6287 days 25%
Samuel Brejeon 9/10 6290 days 25%
Ole Weber 9/10 6294 days 25%
Glyn Jones 8/10 6295 days 24%
Anthony 7/10 6295 days 23%
Martina 8/10 6295 days 24%
Lara Gema Conde 8/10 6297 days 24%
ranker_46 7/10 6407 days 23%
Hans Knappmann 10/10 6407 days 25%
Andy Chapman 8/10 6407 days 24%
Lisbeth Johansson 4/10 6407 days 16%
JanKovar 8/10 6523 days 24%
ShoshanaAbrams 8/10 6526 days 24%
Elaine 6/10 6526 days 21%
Marcus 7/10 6533 days 23%
Jonas 5/10 6540 days 19%
Susan 8/10 6555 days 24%
Frederik 9/10 6559 days 25%
Delgroot 6/10 6563 days 21%
Mary 7/10 6570 days 23%
beesom 8/10 6571 days 24%
Jensen 8/10 6575 days 24%
Frauke 8/10 6577 days 24%
Fiona 7/10 6581 days 23%
Gordon 9/10 6582 days 25%
Rolf 7/10 6583 days 23%
Nicole 6/10 6583 days 21%
Bridget Mitchell 9/10 6594 days 25%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.14% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.08%
198 -4.10%
199 -4.12%
200 -4.14%
201 -4.16%
202 -4.18%
203 -4.20%

Balancing Adjustment

6.10% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

78%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.