Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2464 days | 100% |
Eva Cordemeyer | 8/10 | 2703 days | 86% |
Pete Martin | 10/10 | 2960 days | 74% |
Sam Wolfe | 9/10 | 2970 days | 73% |
Benedikt Lorenz | 8/10 | 2991 days | 71% |
Sheila Webb | 10/10 | 2991 days | 72% |
Thomas Klinting | 8/10 | 2995 days | 71% |
Felix Koehler | 7/10 | 2999 days | 67% |
Simon Barber | 5/10 | 2999 days | 55% |
Antoine | 7/10 | 3023 days | 66% |
Tom Rogers | 10/10 | 3043 days | 70% |
Tim | 7/10 | 3047 days | 65% |
Jendrik | 6/10 | 3047 days | 60% |
Josh Bird | 6/10 | 3049 days | 60% |
Alonso | 7/10 | 3049 days | 65% |
Andres Gonzalez | 9/10 | 3067 days | 68% |
Steven Chong | 9/10 | 3070 days | 68% |
Johannes Wassner | 10/10 | 3291 days | 57% |
Volker Stroenisch | 5/10 | 3302 days | 43% |
Mette Elholm | 8/10 | 3302 days | 55% |
Sam Fenton-Elston | 5/10 | 3303 days | 43% |
Math Meyer | 5/10 | 3304 days | 43% |
Marie Bocquier | 9/10 | 3304 days | 56% |
S Black | 7/10 | 3310 days | 52% |
Stephan Kirchenbaur | 7/10 | 3311 days | 52% |
Clara Guinard | 6/10 | 3313 days | 48% |
Lilith Hirt | 4/10 | 3315 days | 36% |
Calum Penn | 10/10 | 3316 days | 56% |
Nancy Logan | 7/10 | 3320 days | 51% |
Talissa Missiato | 10/10 | 3322 days | 55% |
Annalies Beard | 7/10 | 3326 days | 51% |
Dawn Howard | 7/10 | 3333 days | 51% |
Melanie Kronbichler | 10/10 | 3346 days | 54% |
Veronique Kaplan | 2/10 | 3349 days | 24% |
Stula Vladimir | 10/10 | 3351 days | 54% |
Florian Mueller | 9/10 | 3361 days | 53% |
Pekka and Jonna | 5/10 | 3366 days | 40% |
Eline Meijer | 8/10 | 3388 days | 51% |
Henri | 6/10 | 3388 days | 45% |
Elodie | 6/10 | 3395 days | 44% |
Mette and Jesper | 6/10 | 3397 days | 44% |
Elsa Caniato | 6/10 | 3407 days | 44% |
Ahmed Mohsen Aly | 10/10 | 3436 days | 49% |
Christian Maruhn | 10/10 | 3468 days | 48% |
Alex | 5/10 | 3700 days | 27% |
R J Pearson | 7/10 | 3717 days | 32% |
Marion and Ralf | 9/10 | 3772 days | 31% |
Richard | 9/10 | 3925 days | 23% |
Julia Schabenberger | 3/10 | 4015 days | 10% |
Lola | 4/10 | 4015 days | 12% |
Laura | 3/10 | 4015 days | 10% |
Janek Belcher | 4/10 | 4024 days | 12% |
Laura | 10/10 | 4030 days | 18% |
Andreas Schindler | 8/10 | 4030 days | 18% |
Herman Schulz | 7/10 | 4049 days | 16% |
Tobias Thull | 6/10 | 4050 days | 15% |
van Linda Werner | 8/10 | 4053 days | 17% |
Aurelien Noailly | 5/10 | 4055 days | 13% |
Sarah | 4/10 | 4055 days | 11% |
Steven Lotrian | 9/10 | 4061 days | 16% |
Emeline Brocard | 9/10 | 4061 days | 16% |
Philip Donachie | 10/10 | 4063 days | 17% |
Luisa Bach | 10/10 | 4063 days | 17% |
Benedict Seite | 8/10 | 4089 days | 15% |
Valerio Penita | 8/10 | 4089 days | 15% |
Piotr Jurkowski | 8/10 | 4091 days | 15% |
Roland Beer | 7/10 | 4094 days | 14% |
Alexia Greasbaum | 9/10 | 4094 days | 15% |
Bet | 8/10 | 4105 days | 14% |
Anja | 9/10 | 4113 days | 14% |
Peter elsleysams | 9/10 | 4113 days | 14% |
Memain | 6/10 | 4378 days | 0% |
Konza | 7/10 | 4379 days | 0% |
Elodie and jo | 6/10 | 4435 days | 23% |
Andre and Marina | 9/10 | 4445 days | 26% |
Hanneke P | 6/10 | 4471 days | 23% |
Harmer de Boer | 8/10 | 4487 days | 26% |
Tony Hines | 7/10 | 4488 days | 25% |
Brigitte | 8/10 | 4490 days | 26% |
Terry Coles | 7/10 | 4502 days | 25% |
Claudia Mueller | 10/10 | 4507 days | 27% |
Presot | 9/10 | 4507 days | 26% |
Faassen | 6/10 | 4510 days | 23% |
Eric and Jen Popma | 8/10 | 4512 days | 26% |
Moss | 10/10 | 4762 days | 27% |
Heiner Reinecke | 8/10 | 4769 days | 26% |
Frank Claassen | 8/10 | 4773 days | 26% |
A Ormsby | 10/10 | 4774 days | 27% |
Fritschi | 8/10 | 4779 days | 26% |
Melanie Friessen | 1/10 | 4779 days | 11% |
Daniel & Manuela | 2/10 | 4783 days | 12% |
Melinda Moir | 1/10 | 4783 days | 11% |
Mats Harstedt | 8/10 | 4786 days | 26% |
Geoffrey Kuppens | 6/10 | 4786 days | 23% |
Lotte Zwail | 6/10 | 4786 days | 23% |
Carolin Haas | 8/10 | 4787 days | 26% |
Christian & Julia | 7/10 | 4787 days | 25% |
Mike & Suzann | 10/10 | 4788 days | 27% |
Frans | 8/10 | 4789 days | 26% |
Jansen | 4/10 | 4789 days | 17% |
Kolen | 7/10 | 4789 days | 25% |
Briulier | 8/10 | 4790 days | 26% |
Rick & Suus | 8/10 | 4790 days | 26% |
Jim Addicott | 10/10 | 4790 days | 27% |
Rachel | 7/10 | 4791 days | 25% |
Verne Heath | 8/10 | 4791 days | 26% |
Astrid Boon | 7/10 | 4791 days | 25% |
Christina | 3/10 | 4792 days | 14% |
Marilyn Mobley | 9/10 | 4792 days | 26% |
Susie Christensen | 7/10 | 4792 days | 25% |
Paul Weidenfeld | 8/10 | 4793 days | 26% |
Langerak | 8/10 | 4793 days | 26% |
Liz Stokes | 7/10 | 4793 days | 25% |
Ole Klothrop | 8/10 | 4800 days | 26% |
Samplonius | 8/10 | 4801 days | 26% |
Cick Pouw | 7/10 | 4805 days | 25% |
Kroepfl | 9/10 | 4805 days | 26% |
Kurt Furuskar | 9/10 | 4817 days | 26% |
Johan Kroese | 5/10 | 4817 days | 20% |
Henriette Haugan | 5/10 | 4819 days | 20% |
Asha | 9/10 | 4837 days | 26% |
Steveuk21 | 6/10 | 4837 days | 23% |
kiwifrenchy | 8/10 | 4837 days | 26% |
Peter Broosder | 8/10 | 4867 days | 26% |
Marek Woznica | 9/10 | 4875 days | 26% |
Nina Bille-Knudsen | 9/10 | 4877 days | 26% |
Willem & Lilian | 7/10 | 4877 days | 25% |
Jan & Marian | 4/10 | 4880 days | 17% |
Oliver Graf | 5/10 | 4882 days | 20% |
Benjamin Meier | 3/10 | 4883 days | 14% |
Herman Plasman | 8/10 | 4883 days | 26% |
Theresa | 6/10 | 4884 days | 23% |
Remco te Lintum | 8/10 | 4884 days | 26% |
Willi & Elke Breier | 10/10 | 4885 days | 27% |
Elke & Charlotte | 6/10 | 4888 days | 23% |
Mark de Boer | 7/10 | 4888 days | 25% |
bdel1963 | 7/10 | 5082 days | 25% |
Claudia Naier | 7/10 | 5121 days | 25% |
Andreas Blessing | 9/10 | 5123 days | 26% |
Marianne Swauger | 6/10 | 5126 days | 23% |
De Groot | 8/10 | 5127 days | 26% |
Steve Waterhouse | 8/10 | 5128 days | 26% |
Barry Digby | 7/10 | 5130 days | 25% |
Michael Simmang | 6/10 | 5131 days | 23% |
Tim | 6/10 | 5133 days | 23% |
Rolf | 6/10 | 5134 days | 23% |
Tina Baun | 5/10 | 5135 days | 20% |
Leanne Shepherd | 9/10 | 5135 days | 26% |
Monica | 8/10 | 5139 days | 26% |
Jan Visser | 6/10 | 5143 days | 23% |
Viola Rickert | 9/10 | 5145 days | 26% |
Ursula Scherch | 8/10 | 5147 days | 26% |
Sanne | 7/10 | 5147 days | 25% |
Jan Vlasblom | 8/10 | 5151 days | 26% |
Walter Peters | 8/10 | 5155 days | 26% |
Anita Aleva | 7/10 | 5155 days | 25% |
Claire Hoyland | 10/10 | 5158 days | 27% |
Rob | 5/10 | 5158 days | 20% |
Faucon | 8/10 | 5158 days | 26% |
Julian Seizinger | 7/10 | 5158 days | 25% |
Mike | 8/10 | 5159 days | 26% |
Trevor Gibbins | 8/10 | 5159 days | 26% |
David and Wendy Lucas | 10/10 | 5160 days | 27% |
David | 8/10 | 5161 days | 26% |
Philipp Rau | 6/10 | 5162 days | 23% |
Georg Hofer | 4/10 | 5164 days | 17% |
G R Vangerven | 7/10 | 5164 days | 25% |
Jarob Brezigar | 9/10 | 5164 days | 26% |
Daniel Lang | 7/10 | 5164 days | 25% |
Lili | 8/10 | 5164 days | 26% |
Jean-Paul Le Clair | 6/10 | 5165 days | 23% |
John Allen | 8/10 | 5166 days | 26% |
Fabi & Sabi | 1/10 | 5166 days | 11% |
Katherine Bernsdorf | 6/10 | 5167 days | 23% |
Daniel Fischer | 5/10 | 5169 days | 20% |
Bekema | 7/10 | 5169 days | 25% |
Augelika Berugard | 8/10 | 5170 days | 26% |
hendrik king | 7/10 | 5202 days | 25% |
Rosey834 | 9/10 | 5233 days | 26% |
kempt | 7/10 | 5447 days | 25% |
astridaus | 5/10 | 5477 days | 20% |
hooperuk | 10/10 | 5477 days | 27% |
Brian Bishop | 9/10 | 5494 days | 26% |
Hans | 6/10 | 5498 days | 23% |
George Lepple | 8/10 | 5501 days | 26% |
Ed & Pat Mitchell | 8/10 | 5516 days | 26% |
Heike Pless | 10/10 | 5517 days | 27% |
Peter Koeck | 5/10 | 5517 days | 20% |
Krause | 4/10 | 5517 days | 17% |
Sue Bennett | 8/10 | 5518 days | 26% |
Mieke Knoops | 7/10 | 5518 days | 25% |
Jakob Pedersen | 5/10 | 5518 days | 20% |
Vandeput | 6/10 | 5522 days | 23% |
Mark | 5/10 | 5527 days | 20% |
Martÿn Steenvoorden | 6/10 | 5528 days | 23% |
Irene Turley | 5/10 | 5531 days | 20% |
Arne van Schol | 6/10 | 5532 days | 23% |
Susan | 9/10 | 5532 days | 26% |
uleugel | 8/10 | 5545 days | 26% |
Hailey & Fin | 3/10 | 5548 days | 14% |
Beute Hjel | 8/10 | 5552 days | 26% |
Kane Chain | 6/10 | 5553 days | 23% |
Family van Hessem | 7/10 | 5556 days | 25% |
Helen and Hans Walser | 10/10 | 5556 days | 27% |
deanlaw | 8/10 | 5581 days | 26% |
annett | 8/10 | 5583 days | 26% |
keane | 8/10 | 5583 days | 26% |
usigmund | 3/10 | 5587 days | 14% |
nadinef | 8/10 | 5590 days | 26% |
andres | 3/10 | 5590 days | 14% |
jameswhite | 7/10 | 5590 days | 25% |
aages | 7/10 | 5591 days | 25% |
thomash | 6/10 | 5592 days | 23% |
Arran J | 7/10 | 5598 days | 25% |
Bill Nash | 5/10 | 5602 days | 20% |
Frank de Voogd | 8/10 | 5602 days | 26% |
Hanne Wichmann | 10/10 | 5602 days | 27% |
Hans & Karin | 7/10 | 5602 days | 25% |
Bue Verrept | 8/10 | 5605 days | 26% |
Hans Hoff | 10/10 | 5606 days | 27% |
Lisette X | 8/10 | 5606 days | 26% |
Gaelle | 8/10 | 5608 days | 26% |
Ulyate | 8/10 | 5609 days | 26% |
Mille Winther | 5/10 | 5609 days | 20% |
Hansjoerg Ehrmann | 7/10 | 5609 days | 25% |
Anayara Diaz Torres | 9/10 | 5609 days | 26% |
Jessica Clarisse | 4/10 | 5610 days | 17% |
Jeanette Larsen | 8/10 | 5610 days | 26% |
Serge Yken | 3/10 | 5624 days | 14% |
barp | 9/10 | 5659 days | 26% |
Evan | 8/10 | 5659 days | 26% |
travelgeek | 5/10 | 5689 days | 20% |
richardh | 8/10 | 5723 days | 26% |
nickm | 10/10 | 5797 days | 27% |
minniemags | 10/10 | 5812 days | 27% |
AndyEngland | 10/10 | 5830 days | 27% |
KatieR | 5/10 | 5840 days | 20% |
straw64 | 3/10 | 5842 days | 14% |
Sally477 | 6/10 | 5843 days | 23% |
Ide | 7/10 | 5843 days | 25% |
Olga | 7/10 | 5843 days | 25% |
AliR | 7/10 | 5858 days | 25% |
AmyBarrett | 5/10 | 5858 days | 20% |
WiebkeS | 8/10 | 5858 days | 26% |
Falk | 8/10 | 5858 days | 26% |
DaveV | 9/10 | 5858 days | 26% |
StefanieGermany | 10/10 | 5859 days | 27% |
FiensG | 8/10 | 5861 days | 26% |
Zeeman | 8/10 | 5861 days | 26% |
Silhan | 9/10 | 5862 days | 26% |
PBouwmessten | 8/10 | 5862 days | 26% |
LucyPoland | 8/10 | 5863 days | 26% |
Erik | 7/10 | 5864 days | 25% |
Gill | 9/10 | 5865 days | 26% |
Ian | 10/10 | 5866 days | 27% |
Stefanie | 6/10 | 5867 days | 23% |
PeteH1 | 8/10 | 5868 days | 26% |
Anneleen | 8/10 | 5872 days | 26% |
FrankFlemming | 6/10 | 5876 days | 23% |
Manfred | 8/10 | 5878 days | 26% |
Ed | 9/10 | 5878 days | 26% |
Kay | 8/10 | 5885 days | 26% |
Krapels | 5/10 | 5886 days | 20% |
AbigailB | 6/10 | 5887 days | 23% |
AurelieD | 10/10 | 5889 days | 27% |
Ian S | 7/10 | 5891 days | 25% |
Lorna | 10/10 | 5891 days | 27% |
Bruce | 10/10 | 5892 days | 27% |
Annemarie | 6/10 | 5892 days | 23% |
orianne | 7/10 | 5899 days | 25% |
RasmusB | 6/10 | 5899 days | 23% |
GrillGermany | 7/10 | 5900 days | 25% |
Daniel | 7/10 | 5901 days | 25% |
BauerGermany | 7/10 | 5901 days | 25% |
Jessica | 9/10 | 5906 days | 26% |
Bert | 7/10 | 5906 days | 25% |
G Lart | 10/10 | 5906 days | 27% |
Ulrike | 6/10 | 5906 days | 23% |
Carolyn | 2/10 | 5910 days | 12% |
Erik | 7/10 | 5914 days | 25% |
Hove | 8/10 | 5914 days | 26% |
Thierry | 8/10 | 5914 days | 26% |
Sandra | 6/10 | 5914 days | 23% |
Joachim | 7/10 | 5914 days | 25% |
Zylstra | 8/10 | 5922 days | 26% |
Spyfox | 10/10 | 5948 days | 27% |
Sandra | 8/10 | 5954 days | 26% |
Eveline | 6/10 | 5955 days | 23% |
Lynne | 8/10 | 5955 days | 26% |
Getkate | 9/10 | 5963 days | 26% |
Elke | 8/10 | 5963 days | 26% |
Kath | 10/10 | 6019 days | 27% |
Charlotte | 7/10 | 6052 days | 25% |
Talitia | 8/10 | 6061 days | 26% |
Shannon | 6/10 | 6090 days | 23% |
BexStar | 3/10 | 6190 days | 14% |
Leanne Priestley | 3/10 | 6213 days | 14% |
Amy Clark | 9/10 | 6213 days | 26% |
Toby | 8/10 | 6214 days | 26% |
AlanN316 | 10/10 | 6223 days | 27% |
Annette Hurst | 9/10 | 6232 days | 26% |
Olaf Penn | 7/10 | 6233 days | 25% |
Roger Repolusk | 8/10 | 6239 days | 26% |
Nancy Dol | 8/10 | 6239 days | 26% |
John Woodrow | 9/10 | 6243 days | 26% |
Myrtille de Vries | 9/10 | 6246 days | 26% |
Roman | 7/10 | 6253 days | 25% |
ranker_851 | 8/10 | 6253 days | 26% |
Atara | 8/10 | 6253 days | 26% |
Christoph&Isabell | 7/10 | 6255 days | 25% |
Stephanie Noverraz | 6/10 | 6262 days | 23% |
Laura | 7/10 | 6278 days | 25% |
Hans Olthof | 9/10 | 6285 days | 26% |
Gail | 8/10 | 6288 days | 26% |
Hans | 8/10 | 6318 days | 26% |
Valeria Barouch | 6/10 | 6324 days | 23% |
Neil Cooke | 9/10 | 6324 days | 26% |
Samuel Brejeon | 9/10 | 6327 days | 26% |
Ole Weber | 9/10 | 6331 days | 26% |
Glyn Jones | 8/10 | 6332 days | 26% |
Anthony | 7/10 | 6332 days | 25% |
Martina | 8/10 | 6332 days | 26% |
Lara Gema Conde | 8/10 | 6334 days | 26% |
ranker_46 | 7/10 | 6444 days | 25% |
Hans Knappmann | 10/10 | 6444 days | 27% |
Andy Chapman | 8/10 | 6444 days | 26% |
Lisbeth Johansson | 4/10 | 6444 days | 17% |
JanKovar | 8/10 | 6560 days | 26% |
ShoshanaAbrams | 8/10 | 6563 days | 26% |
Elaine | 6/10 | 6563 days | 23% |
Marcus | 7/10 | 6570 days | 25% |
Jonas | 5/10 | 6577 days | 20% |
Susan | 8/10 | 6592 days | 26% |
Frederik | 9/10 | 6596 days | 26% |
Delgroot | 6/10 | 6600 days | 23% |
Mary | 7/10 | 6607 days | 25% |
beesom | 8/10 | 6608 days | 26% |
Jensen | 8/10 | 6612 days | 26% |
Frauke | 8/10 | 6614 days | 26% |
Fiona | 7/10 | 6618 days | 25% |
Gordon | 9/10 | 6619 days | 26% |
Rolf | 7/10 | 6620 days | 25% |
Nicole | 6/10 | 6620 days | 23% |
Bridget Mitchell | 9/10 | 6631 days | 26% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-3.77% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.72% |
198 | -3.73% |
199 | -3.75% |
200 | -3.77% |
201 | -3.79% |
202 | -3.81% |
203 | -3.83% |
… | … |
5.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.