G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2267 days | 100% |
Eva Cordemeyer | 8/10 | 2506 days | 87% |
Pete Martin | 10/10 | 2763 days | 76% |
Sam Wolfe | 9/10 | 2773 days | 75% |
Benedikt Lorenz | 8/10 | 2794 days | 73% |
Sheila Webb | 10/10 | 2794 days | 74% |
Thomas Klinting | 8/10 | 2798 days | 73% |
Felix Koehler | 7/10 | 2802 days | 69% |
Simon Barber | 5/10 | 2802 days | 56% |
Antoine | 7/10 | 2826 days | 68% |
Tom Rogers | 10/10 | 2846 days | 72% |
Tim | 7/10 | 2850 days | 66% |
Jendrik | 6/10 | 2850 days | 61% |
Josh Bird | 6/10 | 2852 days | 61% |
Alonso | 7/10 | 2852 days | 66% |
Andres Gonzalez | 9/10 | 2870 days | 70% |
Steven Chong | 9/10 | 2874 days | 70% |
Johannes Wassner | 10/10 | 3094 days | 60% |
Volker Stroenisch | 5/10 | 3105 days | 44% |
Mette Elholm | 8/10 | 3105 days | 58% |
Sam Fenton-Elston | 5/10 | 3106 days | 44% |
Math Meyer | 5/10 | 3107 days | 44% |
Marie Bocquier | 9/10 | 3107 days | 59% |
S Black | 7/10 | 3113 days | 55% |
Stephan Kirchenbaur | 7/10 | 3114 days | 55% |
Clara Guinard | 6/10 | 3116 days | 50% |
Lilith Hirt | 4/10 | 3118 days | 37% |
Calum Penn | 10/10 | 3119 days | 59% |
Nancy Logan | 7/10 | 3123 days | 54% |
Talissa Missiato | 10/10 | 3125 days | 58% |
Annalies Beard | 7/10 | 3129 days | 54% |
Dawn Howard | 7/10 | 3136 days | 54% |
Melanie Kronbichler | 10/10 | 3149 days | 57% |
Veronique Kaplan | 2/10 | 3152 days | 24% |
Stula Vladimir | 10/10 | 3154 days | 57% |
Florian Mueller | 9/10 | 3164 days | 56% |
Pekka and Jonna | 5/10 | 3169 days | 42% |
Eline Meijer | 8/10 | 3191 days | 54% |
Henri | 6/10 | 3191 days | 47% |
Elodie | 6/10 | 3198 days | 47% |
Mette and Jesper | 6/10 | 3200 days | 47% |
Elsa Caniato | 6/10 | 3210 days | 46% |
Ahmed Mohsen Aly | 10/10 | 3239 days | 53% |
Christian Maruhn | 10/10 | 3271 days | 51% |
Alex | 5/10 | 3503 days | 30% |
R J Pearson | 7/10 | 3520 days | 36% |
Marion and Ralf | 9/10 | 3575 days | 36% |
Richard | 9/10 | 3728 days | 29% |
Julia Schabenberger | 3/10 | 3818 days | 12% |
Lola | 4/10 | 3818 days | 15% |
Laura | 3/10 | 3818 days | 12% |
Janek Belcher | 4/10 | 3827 days | 15% |
Laura | 10/10 | 3833 days | 24% |
Andreas Schindler | 8/10 | 3833 days | 23% |
Herman Schulz | 7/10 | 3852 days | 21% |
Tobias Thull | 6/10 | 3853 days | 19% |
van Linda Werner | 8/10 | 3856 days | 22% |
Aurelien Noailly | 5/10 | 3858 days | 17% |
Sarah | 4/10 | 3858 days | 14% |
Steven Lotrian | 9/10 | 3864 days | 22% |
Emeline Brocard | 9/10 | 3864 days | 22% |
Philip Donachie | 10/10 | 3866 days | 22% |
Luisa Bach | 10/10 | 3866 days | 22% |
Benedict Seite | 8/10 | 3892 days | 20% |
Valerio Penita | 8/10 | 3892 days | 20% |
Piotr Jurkowski | 8/10 | 3894 days | 20% |
Roland Beer | 7/10 | 3897 days | 19% |
Alexia Greasbaum | 9/10 | 3897 days | 20% |
Bet | 8/10 | 3908 days | 20% |
Anja | 9/10 | 3916 days | 20% |
Peter elsleysams | 9/10 | 3916 days | 20% |
Memain | 6/10 | 4181 days | 6% |
Konza | 7/10 | 4182 days | 6% |
Elodie and jo | 6/10 | 4238 days | 3% |
Andre and Marina | 9/10 | 4248 days | 4% |
Hanneke P | 6/10 | 4274 days | 2% |
Harmer de Boer | 8/10 | 4290 days | 1% |
Tony Hines | 7/10 | 4291 days | 1% |
Brigitte | 8/10 | 4293 days | 1% |
Terry Coles | 7/10 | 4305 days | 1% |
Claudia Mueller | 10/10 | 4310 days | 1% |
Presot | 9/10 | 4310 days | 1% |
Faassen | 6/10 | 4313 days | 0% |
Eric and Jen Popma | 8/10 | 4315 days | 0% |
Moss | 10/10 | 4565 days | 22% |
Heiner Reinecke | 8/10 | 4572 days | 22% |
Frank Claassen | 8/10 | 4576 days | 22% |
A Ormsby | 10/10 | 4577 days | 22% |
Fritschi | 8/10 | 4582 days | 22% |
Melanie Friessen | 1/10 | 4582 days | 7% |
Daniel & Manuela | 2/10 | 4586 days | 9% |
Melinda Moir | 1/10 | 4586 days | 7% |
Mats Harstedt | 8/10 | 4589 days | 22% |
Geoffrey Kuppens | 6/10 | 4589 days | 19% |
Lotte Zwail | 6/10 | 4589 days | 19% |
Carolin Haas | 8/10 | 4590 days | 22% |
Christian & Julia | 7/10 | 4590 days | 20% |
Mike & Suzann | 10/10 | 4591 days | 22% |
Frans | 8/10 | 4592 days | 22% |
Jansen | 4/10 | 4592 days | 13% |
Kolen | 7/10 | 4592 days | 20% |
Briulier | 8/10 | 4593 days | 22% |
Rick & Suus | 8/10 | 4593 days | 22% |
Jim Addicott | 10/10 | 4593 days | 22% |
Rachel | 7/10 | 4594 days | 20% |
Verne Heath | 8/10 | 4594 days | 22% |
Astrid Boon | 7/10 | 4594 days | 20% |
Christina | 3/10 | 4595 days | 11% |
Marilyn Mobley | 9/10 | 4595 days | 22% |
Susie Christensen | 7/10 | 4595 days | 20% |
Paul Weidenfeld | 8/10 | 4596 days | 22% |
Langerak | 8/10 | 4596 days | 22% |
Liz Stokes | 7/10 | 4596 days | 20% |
Ole Klothrop | 8/10 | 4603 days | 22% |
Samplonius | 8/10 | 4604 days | 22% |
Cick Pouw | 7/10 | 4608 days | 20% |
Kroepfl | 9/10 | 4608 days | 22% |
Kurt Furuskar | 9/10 | 4620 days | 22% |
Johan Kroese | 5/10 | 4620 days | 16% |
Henriette Haugan | 5/10 | 4622 days | 16% |
Asha | 9/10 | 4640 days | 22% |
Steveuk21 | 6/10 | 4640 days | 19% |
kiwifrenchy | 8/10 | 4640 days | 22% |
Peter Broosder | 8/10 | 4670 days | 22% |
Marek Woznica | 9/10 | 4678 days | 22% |
Nina Bille-Knudsen | 9/10 | 4680 days | 22% |
Willem & Lilian | 7/10 | 4680 days | 20% |
Jan & Marian | 4/10 | 4683 days | 13% |
Oliver Graf | 5/10 | 4685 days | 16% |
Benjamin Meier | 3/10 | 4686 days | 11% |
Herman Plasman | 8/10 | 4686 days | 22% |
Theresa | 6/10 | 4687 days | 19% |
Remco te Lintum | 8/10 | 4687 days | 22% |
Willi & Elke Breier | 10/10 | 4688 days | 22% |
Elke & Charlotte | 6/10 | 4691 days | 19% |
Mark de Boer | 7/10 | 4691 days | 20% |
bdel1963 | 7/10 | 4885 days | 20% |
Claudia Naier | 7/10 | 4924 days | 20% |
Andreas Blessing | 9/10 | 4926 days | 22% |
Marianne Swauger | 6/10 | 4929 days | 19% |
De Groot | 8/10 | 4930 days | 22% |
Steve Waterhouse | 8/10 | 4931 days | 22% |
Barry Digby | 7/10 | 4933 days | 20% |
Michael Simmang | 6/10 | 4934 days | 19% |
Tim | 6/10 | 4936 days | 19% |
Rolf | 6/10 | 4937 days | 19% |
Tina Baun | 5/10 | 4938 days | 16% |
Leanne Shepherd | 9/10 | 4938 days | 22% |
Monica | 8/10 | 4942 days | 22% |
Jan Visser | 6/10 | 4946 days | 19% |
Viola Rickert | 9/10 | 4948 days | 22% |
Ursula Scherch | 8/10 | 4950 days | 22% |
Sanne | 7/10 | 4950 days | 20% |
Jan Vlasblom | 8/10 | 4954 days | 22% |
Walter Peters | 8/10 | 4958 days | 22% |
Anita Aleva | 7/10 | 4958 days | 20% |
Claire Hoyland | 10/10 | 4961 days | 22% |
Rob | 5/10 | 4961 days | 16% |
Faucon | 8/10 | 4961 days | 22% |
Julian Seizinger | 7/10 | 4961 days | 20% |
Mike | 8/10 | 4962 days | 22% |
Trevor Gibbins | 8/10 | 4962 days | 22% |
David and Wendy Lucas | 10/10 | 4963 days | 22% |
David | 8/10 | 4964 days | 22% |
Philipp Rau | 6/10 | 4965 days | 19% |
Georg Hofer | 4/10 | 4967 days | 13% |
G R Vangerven | 7/10 | 4967 days | 20% |
Jarob Brezigar | 9/10 | 4967 days | 22% |
Daniel Lang | 7/10 | 4967 days | 20% |
Lili | 8/10 | 4967 days | 22% |
Jean-Paul Le Clair | 6/10 | 4968 days | 19% |
John Allen | 8/10 | 4969 days | 22% |
Fabi & Sabi | 1/10 | 4969 days | 7% |
Katherine Bernsdorf | 6/10 | 4970 days | 19% |
Daniel Fischer | 5/10 | 4972 days | 16% |
Bekema | 7/10 | 4972 days | 20% |
Augelika Berugard | 8/10 | 4973 days | 22% |
hendrik king | 7/10 | 5005 days | 20% |
Rosey834 | 9/10 | 5036 days | 22% |
kempt | 7/10 | 5250 days | 20% |
astridaus | 5/10 | 5280 days | 16% |
hooperuk | 10/10 | 5280 days | 22% |
Brian Bishop | 9/10 | 5297 days | 22% |
Hans | 6/10 | 5301 days | 19% |
George Lepple | 8/10 | 5304 days | 22% |
Ed & Pat Mitchell | 8/10 | 5319 days | 22% |
Heike Pless | 10/10 | 5320 days | 22% |
Peter Koeck | 5/10 | 5320 days | 16% |
Krause | 4/10 | 5320 days | 13% |
Sue Bennett | 8/10 | 5321 days | 22% |
Mieke Knoops | 7/10 | 5321 days | 20% |
Jakob Pedersen | 5/10 | 5321 days | 16% |
Vandeput | 6/10 | 5325 days | 19% |
Mark | 5/10 | 5330 days | 16% |
Martÿn Steenvoorden | 6/10 | 5331 days | 19% |
Irene Turley | 5/10 | 5334 days | 16% |
Arne van Schol | 6/10 | 5335 days | 19% |
Susan | 9/10 | 5335 days | 22% |
uleugel | 8/10 | 5348 days | 22% |
Hailey & Fin | 3/10 | 5351 days | 11% |
Beute Hjel | 8/10 | 5355 days | 22% |
Kane Chain | 6/10 | 5356 days | 19% |
Family van Hessem | 7/10 | 5359 days | 20% |
Helen and Hans Walser | 10/10 | 5359 days | 22% |
deanlaw | 8/10 | 5384 days | 22% |
annett | 8/10 | 5386 days | 22% |
keane | 8/10 | 5386 days | 22% |
usigmund | 3/10 | 5390 days | 11% |
nadinef | 8/10 | 5393 days | 22% |
andres | 3/10 | 5393 days | 11% |
jameswhite | 7/10 | 5393 days | 20% |
aages | 7/10 | 5394 days | 20% |
thomash | 6/10 | 5395 days | 19% |
Arran J | 7/10 | 5401 days | 20% |
Bill Nash | 5/10 | 5405 days | 16% |
Frank de Voogd | 8/10 | 5405 days | 22% |
Hanne Wichmann | 10/10 | 5405 days | 22% |
Hans & Karin | 7/10 | 5405 days | 20% |
Bue Verrept | 8/10 | 5408 days | 22% |
Hans Hoff | 10/10 | 5409 days | 22% |
Lisette X | 8/10 | 5409 days | 22% |
Gaelle | 8/10 | 5411 days | 22% |
Ulyate | 8/10 | 5412 days | 22% |
Mille Winther | 5/10 | 5412 days | 16% |
Hansjoerg Ehrmann | 7/10 | 5412 days | 20% |
Anayara Diaz Torres | 9/10 | 5412 days | 22% |
Jessica Clarisse | 4/10 | 5413 days | 13% |
Jeanette Larsen | 8/10 | 5413 days | 22% |
Serge Yken | 3/10 | 5427 days | 11% |
barp | 9/10 | 5462 days | 22% |
Evan | 8/10 | 5462 days | 22% |
travelgeek | 5/10 | 5492 days | 16% |
richardh | 8/10 | 5526 days | 22% |
nickm | 10/10 | 5600 days | 22% |
minniemags | 10/10 | 5615 days | 22% |
AndyEngland | 10/10 | 5633 days | 22% |
KatieR | 5/10 | 5643 days | 16% |
straw64 | 3/10 | 5645 days | 11% |
Sally477 | 6/10 | 5646 days | 19% |
Ide | 7/10 | 5647 days | 20% |
Olga | 7/10 | 5647 days | 20% |
AliR | 7/10 | 5661 days | 20% |
AmyBarrett | 5/10 | 5661 days | 16% |
WiebkeS | 8/10 | 5661 days | 22% |
Falk | 8/10 | 5661 days | 22% |
DaveV | 9/10 | 5661 days | 22% |
StefanieGermany | 10/10 | 5663 days | 22% |
FiensG | 8/10 | 5664 days | 22% |
Zeeman | 8/10 | 5664 days | 22% |
Silhan | 9/10 | 5665 days | 22% |
PBouwmessten | 8/10 | 5665 days | 22% |
LucyPoland | 8/10 | 5666 days | 22% |
Erik | 7/10 | 5668 days | 20% |
Gill | 9/10 | 5669 days | 22% |
Ian | 10/10 | 5669 days | 22% |
Stefanie | 6/10 | 5670 days | 19% |
PeteH1 | 8/10 | 5671 days | 22% |
Anneleen | 8/10 | 5676 days | 22% |
FrankFlemming | 6/10 | 5679 days | 19% |
Manfred | 8/10 | 5682 days | 22% |
Ed | 9/10 | 5682 days | 22% |
Kay | 8/10 | 5688 days | 22% |
Krapels | 5/10 | 5689 days | 16% |
AbigailB | 6/10 | 5690 days | 19% |
AurelieD | 10/10 | 5692 days | 22% |
Ian S | 7/10 | 5694 days | 20% |
Lorna | 10/10 | 5694 days | 22% |
Bruce | 10/10 | 5696 days | 22% |
Annemarie | 6/10 | 5696 days | 19% |
orianne | 7/10 | 5702 days | 20% |
RasmusB | 6/10 | 5702 days | 19% |
GrillGermany | 7/10 | 5703 days | 20% |
Daniel | 7/10 | 5704 days | 20% |
BauerGermany | 7/10 | 5704 days | 20% |
Jessica | 9/10 | 5710 days | 22% |
Bert | 7/10 | 5710 days | 20% |
G Lart | 10/10 | 5710 days | 22% |
Ulrike | 6/10 | 5710 days | 19% |
Carolyn | 2/10 | 5713 days | 9% |
Erik | 7/10 | 5717 days | 20% |
Hove | 8/10 | 5717 days | 22% |
Thierry | 8/10 | 5717 days | 22% |
Sandra | 6/10 | 5717 days | 19% |
Joachim | 7/10 | 5717 days | 20% |
Zylstra | 8/10 | 5726 days | 22% |
Spyfox | 10/10 | 5752 days | 22% |
Sandra | 8/10 | 5758 days | 22% |
Eveline | 6/10 | 5758 days | 19% |
Lynne | 8/10 | 5759 days | 22% |
Getkate | 9/10 | 5767 days | 22% |
Elke | 8/10 | 5767 days | 22% |
Kath | 10/10 | 5823 days | 22% |
Charlotte | 7/10 | 5856 days | 20% |
Talitia | 8/10 | 5865 days | 22% |
Shannon | 6/10 | 5894 days | 19% |
BexStar | 3/10 | 5994 days | 11% |
Leanne Priestley | 3/10 | 6016 days | 11% |
Amy Clark | 9/10 | 6016 days | 22% |
Toby | 8/10 | 6017 days | 22% |
AlanN316 | 10/10 | 6026 days | 22% |
Annette Hurst | 9/10 | 6035 days | 22% |
Olaf Penn | 7/10 | 6036 days | 20% |
Roger Repolusk | 8/10 | 6042 days | 22% |
Nancy Dol | 8/10 | 6042 days | 22% |
John Woodrow | 9/10 | 6046 days | 22% |
Myrtille de Vries | 9/10 | 6049 days | 22% |
Roman | 7/10 | 6056 days | 20% |
ranker_851 | 8/10 | 6056 days | 22% |
Atara | 8/10 | 6056 days | 22% |
Christoph&Isabell | 7/10 | 6058 days | 20% |
Stephanie Noverraz | 6/10 | 6066 days | 19% |
Laura | 7/10 | 6081 days | 20% |
Hans Olthof | 9/10 | 6088 days | 22% |
Gail | 8/10 | 6091 days | 22% |
Hans | 8/10 | 6121 days | 22% |
Valeria Barouch | 6/10 | 6127 days | 19% |
Neil Cooke | 9/10 | 6127 days | 22% |
Samuel Brejeon | 9/10 | 6130 days | 22% |
Ole Weber | 9/10 | 6134 days | 22% |
Glyn Jones | 8/10 | 6135 days | 22% |
Anthony | 7/10 | 6135 days | 20% |
Martina | 8/10 | 6135 days | 22% |
Lara Gema Conde | 8/10 | 6137 days | 22% |
ranker_46 | 7/10 | 6247 days | 20% |
Hans Knappmann | 10/10 | 6247 days | 22% |
Andy Chapman | 8/10 | 6247 days | 22% |
Lisbeth Johansson | 4/10 | 6247 days | 13% |
JanKovar | 8/10 | 6363 days | 22% |
ShoshanaAbrams | 8/10 | 6366 days | 22% |
Elaine | 6/10 | 6366 days | 19% |
Marcus | 7/10 | 6373 days | 20% |
Jonas | 5/10 | 6380 days | 16% |
Susan | 8/10 | 6395 days | 22% |
Frederik | 9/10 | 6399 days | 22% |
Delgroot | 6/10 | 6403 days | 19% |
Mary | 7/10 | 6410 days | 20% |
beesom | 8/10 | 6411 days | 22% |
Jensen | 8/10 | 6415 days | 22% |
Frauke | 8/10 | 6417 days | 22% |
Fiona | 7/10 | 6421 days | 20% |
Gordon | 9/10 | 6422 days | 22% |
Rolf | 7/10 | 6423 days | 20% |
Nicole | 6/10 | 6423 days | 19% |
Bridget Mitchell | 9/10 | 6434 days | 22% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-2.92% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 79 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -2.87% |
198 | -2.89% |
199 | -2.90% |
200 | -2.92% |
201 | -2.93% |
202 | -2.95% |
203 | -2.96% |
… | … |
5.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.