Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Island View Reserve, Whangamata.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Island View Reserve, Whangamata
Valid Reviews
21 Valid Reviews
The Island View Reserve, Whangamata experience has a total of 21 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 21 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 21 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
33% |
| 9/10 | 3 |
|
14% |
| 8/10 | 6 |
|
29% |
| 7/10 | 2 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
5% |
| 4/10 | 1 |
|
5% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.43% Average
The raw data average (mean) for all the Island View Reserve, Whangamata valid reviews is 81.43% and is based on 21 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
82.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephan Roeder | 9/10 | 51 days | 100% |
| Jeremy | 3/10 | 204 days | 53% |
| Paul | 10/10 | 356 days | 94% |
| Matthew | 10/10 | 540 days | 84% |
| Chantelle | 9/10 | 570 days | 81% |
| Jeremy | 4/10 | 601 days | 52% |
| Katherine Ong | 10/10 | 1086 days | 35% |
| Shona Newton | 10/10 | 1147 days | 30% |
| The Marktelows | 5/10 | 1239 days | 17% |
| Isabel van Megen | 10/10 | 2488 days | 2% |
| Simon Springett | 8/10 | 2520 days | 2% |
| Breanna Alexander | 8/10 | 2901 days | 1% |
| Erich Brueggermann | 7/10 | 2910 days | 1% |
| Heidi Maurice | 8/10 | 2955 days | 1% |
| Tanya Davies | 8/10 | 3004 days | 1% |
| Frans Van Schie | 7/10 | 3142 days | 0% |
| Goldfinger | 10/10 | 3187 days | 1% |
| Shaun Burns | 8/10 | 3191 days | 0% |
| Maartje | 8/10 | 3243 days | -1% |
| Denelle Coutts | 10/10 | 3381 days | 0% |
| Bob Boost | 9/10 | 3445 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Island View Reserve, Whangamata does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.34% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.