Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for River Rats Rafting.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

River Rats Rafting

Valid Reviews

28 Valid Reviews

The River Rats Rafting experience has a total of 28 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 28 valid reviews:

Rating Count Percentage
10/10 16
57%
9/10 6
21%
8/10 4
14%
7/10 1
4%
6/10 1
4%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

92.50% Average

The raw data average (mean) for all the River Rats Rafting valid reviews is 92.50% and is based on 28 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

20 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 28 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 20 face-to-face reviews:

Rating Count Percentage
10/10 8
40%
9/10 6
30%
8/10 4
20%
7/10 1
5%
6/10 1
5%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.50% Average

The raw data average (mean) for all the River Rats Rafting face-to-face reviews is 89.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

91.19%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Ruven Rintelmann 6/10 3235 days 90%
Mauricio Daniele 8/10 3257 days 100%
Vanessa Leverrier 10/10 3655 days 66%
James Russell 10/10 3912 days 42%
Hannah Watt 10/10 3912 days 42%
Leonie Moeller 10/10 3914 days 42%
Jared Hermansson 7/10 3963 days 35%
David Whorwood 10/10 4179 days 18%
Kevin Rainey 9/10 4317 days 5%
Kate Fig 10/10 4360 days 1%
Alekandra Ulm 8/10 4373 days 0%
Denise Albrecht 10/10 4395 days 46%
M Neuman 9/10 4687 days 46%
loufa 10/10 4971 days 46%
Sufian Bin Uusof 10/10 5023 days 46%
Steve Read 10/10 5025 days 46%
markcaseynz 10/10 5060 days 46%
Chance McGuire 10/10 5425 days 46%
Rhonda 10/10 5456 days 46%
NVL 10/10 5456 days 46%
Graham Butt 8/10 5510 days 45%
Jennifer Owen 10/10 5609 days 46%
Chris 9/10 5798 days 46%
Melissa Steedman 9/10 6170 days 46%
Clive 8/10 6171 days 45%
SueLinsk 9/10 6461 days 46%
Birgit 9/10 6475 days 46%
Herman&Ineke 10/10 6500 days 46%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The River Rats Rafting experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.07% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the River Rats Rafting experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The River Rats Rafting experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.01%
198 -4.03%
199 -4.05%
200 -4.07%
201 -4.09%
202 -4.11%
203 -4.13%

Balancing Adjustment

1.44% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

89%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.