Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orakei Korako Geyserland Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Orakei Korako Geyserland Resort
Valid Reviews
69 Valid Reviews
The Orakei Korako Geyserland Resort experience has a total of 72 reviews. There are 69 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 69 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
14% |
| 9/10 | 20 |
|
29% |
| 8/10 | 26 |
|
38% |
| 7/10 | 8 |
|
12% |
| 6/10 | 2 |
|
3% |
| 5/10 | 3 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.75% Average
The raw data average (mean) for all the Orakei Korako Geyserland Resort valid reviews is 82.75% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 69 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
12% |
| 9/10 | 17 |
|
28% |
| 8/10 | 24 |
|
40% |
| 7/10 | 7 |
|
12% |
| 6/10 | 2 |
|
3% |
| 5/10 | 3 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.83% Average
The raw data average (mean) for all the Orakei Korako Geyserland Resort face-to-face reviews is 81.83% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Johannes F | 8/10 | 2908 days | 100% |
| ben carroll | 10/10 | 2939 days | 100% |
| Ludovica Velo | 9/10 | 3204 days | 81% |
| Jan | 6/10 | 3212 days | 70% |
| Ral Pritchard | 8/10 | 3228 days | 78% |
| Catherine Schlachter | 9/10 | 3890 days | 33% |
| Christina Perez | 8/10 | 3890 days | 33% |
| Marc Engstle | 8/10 | 3937 days | 30% |
| Toke Frederiksen | 7/10 | 3938 days | 28% |
| Jirka Sirka | 10/10 | 4268 days | 7% |
| Jill Fischer | 9/10 | 4308 days | 5% |
| Craig Jones | 8/10 | 4339 days | 2% |
| Michal | 8/10 | 4356 days | 1% |
| Adam Hassan | 8/10 | 4375 days | 0% |
| Gerard van de Ven | 9/10 | 4375 days | 0% |
| The Mowbrays | 9/10 | 4380 days | 35% |
| Helmut Schmid | 10/10 | 4639 days | 35% |
| Romla | 8/10 | 4652 days | 34% |
| Ronald Veldman | 8/10 | 4652 days | 34% |
| Suzanne van Kol | 9/10 | 4667 days | 35% |
| Ellen Jacobs | 8/10 | 4672 days | 34% |
| _mel_ | 8/10 | 4705 days | 34% |
| kiwifrenchy | 7/10 | 4705 days | 33% |
| Tobias Forst | 9/10 | 4737 days | 35% |
| Ross Cooke | 10/10 | 4743 days | 35% |
| David & Mary-Jane Ryder | 10/10 | 4748 days | 35% |
| Eric & Liz McKean | 10/10 | 4993 days | 35% |
| Aimee Pollett | 7/10 | 5001 days | 33% |
| Marty Fey | 7/10 | 5002 days | 33% |
| Joop Ezendam | 8/10 | 5003 days | 34% |
| John Taylor | 9/10 | 5010 days | 35% |
| Nick Roberts | 7/10 | 5014 days | 33% |
| Isabel & Tillmann | 9/10 | 5014 days | 35% |
| mr Schumader | 8/10 | 5025 days | 34% |
| Eva Weichs | 7/10 | 5029 days | 33% |
| David | 10/10 | 5029 days | 35% |
| Trov & Liz Warren | 8/10 | 5031 days | 34% |
| Matthijs Muijsers | 8/10 | 5032 days | 34% |
| Alan & Gill Geach | 8/10 | 5033 days | 34% |
| Sarah Ewing | 10/10 | 5036 days | 35% |
| weed | 9/10 | 5039 days | 35% |
| HighlandLassie | 10/10 | 5039 days | 35% |
| Gunther | 9/10 | 5289 days | 35% |
| Adam Gerrard | 5/10 | 5306 days | 27% |
| marisraneth | 8/10 | 5345 days | 34% |
| John N | 9/10 | 5370 days | 35% |
| Blair Malcolm | 7/10 | 5385 days | 33% |
| Josy | 5/10 | 5396 days | 27% |
| JeanOddy | 9/10 | 5398 days | 35% |
| jeffandlou | 8/10 | 5455 days | 34% |
| Jarda Novotag | 6/10 | 5476 days | 30% |
| Charles Lyne | 9/10 | 5680 days | 35% |
| LucieG | 8/10 | 5719 days | 34% |
| ZimmermannA | 8/10 | 5720 days | 34% |
| CharlesG | 7/10 | 5722 days | 33% |
| Kruiver | 8/10 | 5730 days | 34% |
| MauzcoV | 8/10 | 5730 days | 34% |
| Jasmin | 8/10 | 5741 days | 34% |
| Nadine | 9/10 | 5741 days | 35% |
| AnthonyB1 | 9/10 | 5744 days | 35% |
| Rafael | 5/10 | 5747 days | 27% |
| Marieke | 9/10 | 5803 days | 35% |
| woodolly | 10/10 | 6054 days | 35% |
| Linda and Peter | 8/10 | 6089 days | 34% |
| Andria Davis | 8/10 | 6103 days | 34% |
| Jane Holm | 8/10 | 6158 days | 34% |
| Bas Marieke | 9/10 | 6451 days | 35% |
| Dennis | 9/10 | 6457 days | 35% |
| Ulla | 9/10 | 6464 days | 35% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orakei Korako Geyserland Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Orakei Korako Geyserland Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orakei Korako Geyserland Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
3.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.