Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.86%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3284 days | 100% |
| Stephanie Still | 8/10 | 3300 days | 96% |
| Anna Scholten | 8/10 | 3339 days | 91% |
| Sascha Daub | 9/10 | 3340 days | 92% |
| Ulli | 6/10 | 3344 days | 76% |
| Bram and Laura | 7/10 | 3766 days | 39% |
| Lagarde | 9/10 | 4008 days | 16% |
| Florian Littmann | 7/10 | 4071 days | 6% |
| Anna | 7/10 | 4071 days | 6% |
| Celine Darde | 6/10 | 4081 days | 3% |
| Ludovic Denee | 6/10 | 4081 days | 3% |
| Constanze | 10/10 | 4410 days | 32% |
| Soren and Inelase Lindhardbell | 9/10 | 4478 days | 32% |
| Soren and Inelase Lindhardbell | 9/10 | 4478 days | 32% |
| Wouter Trumpie | 7/10 | 4485 days | 28% |
| Timo Maschke | 9/10 | 4487 days | 32% |
| Cennart ud Brock | 8/10 | 4495 days | 31% |
| Alexander Klein | 6/10 | 4500 days | 24% |
| Thibault Bonenfant | 10/10 | 4502 days | 32% |
| Roshnie | 8/10 | 4526 days | 31% |
| Moss | 9/10 | 4756 days | 32% |
| Paul & Jayne Smith | 5/10 | 4781 days | 18% |
| Tamara McVey | 10/10 | 4783 days | 32% |
| M H Hansen | 5/10 | 4783 days | 18% |
| Dirk & Marlene | 9/10 | 4783 days | 32% |
| Lesley Nicolas | 9/10 | 4783 days | 32% |
| Hans Oudenbroek | 7/10 | 4785 days | 28% |
| Hayo Heerink | 8/10 | 4786 days | 31% |
| de Weijer | 2/10 | 4788 days | 0% |
| Magda Savels | 9/10 | 4793 days | 32% |
| Dugald McCallum | 10/10 | 4799 days | 32% |
| van Rees | 8/10 | 4871 days | 31% |
| John & Myra Sloan | 2/10 | 4871 days | 0% |
| Ron & Hannah de Reuver | 5/10 | 4876 days | 18% |
| GenH | 7/10 | 5106 days | 28% |
| Zoe Barker | 6/10 | 5111 days | 24% |
| Knapen | 7/10 | 5117 days | 28% |
| Jason & Beth Berlin | 10/10 | 5123 days | 32% |
| Nicola Thackray | 9/10 | 5124 days | 32% |
| Gillian Powell | 8/10 | 5138 days | 31% |
| J Blake | 9/10 | 5141 days | 32% |
| Adam Hayley | 5/10 | 5149 days | 18% |
| Valerie | 10/10 | 5151 days | 32% |
| Annie Pennington | 8/10 | 5152 days | 31% |
| Tayler Gray | 5/10 | 5152 days | 18% |
| Rich Butler | 4/10 | 5155 days | 12% |
| Seifert | 10/10 | 5157 days | 32% |
| Henrik Petersen | 8/10 | 5158 days | 31% |
| Barry | 9/10 | 5158 days | 32% |
| Petersen | 10/10 | 5158 days | 32% |
| Elinor Bell | 6/10 | 5160 days | 24% |
| Clamdine | 8/10 | 5160 days | 31% |
| Emma Wilkinson | 9/10 | 5164 days | 32% |
| Jenny | 8/10 | 5166 days | 31% |
| janrip | 9/10 | 5227 days | 32% |
| allesca | 9/10 | 5288 days | 32% |
| Jon van Hanten | 8/10 | 5427 days | 31% |
| Charli Skinner | 8/10 | 5432 days | 31% |
| Katy | 7/10 | 5435 days | 28% |
| Jake Webster | 4/10 | 5488 days | 12% |
| Andy & Louise Dutton | 9/10 | 5489 days | 32% |
| Andy | 7/10 | 5492 days | 28% |
| Matt Roper | 9/10 | 5493 days | 32% |
| Michele Prevost | 9/10 | 5497 days | 32% |
| Gerhard Kronen | 6/10 | 5499 days | 24% |
| snodge | 9/10 | 5502 days | 32% |
| Barbara Peddie | 8/10 | 5502 days | 31% |
| Wender Jakoleseu | 8/10 | 5504 days | 31% |
| M and H Lunn | 8/10 | 5511 days | 31% |
| Johan | 10/10 | 5512 days | 32% |
| Roger Trusedale | 9/10 | 5512 days | 32% |
| Will Jemma | 8/10 | 5515 days | 31% |
| David Rich | 9/10 | 5515 days | 32% |
| Lousie Hug | 9/10 | 5516 days | 32% |
| Anne Veser | 10/10 | 5522 days | 32% |
| Caitriona Doyle | 9/10 | 5524 days | 32% |
| Pam K | 10/10 | 5529 days | 32% |
| Douglas Kirby | 9/10 | 5543 days | 32% |
| Annemiek and Rianne | 9/10 | 5543 days | 32% |
| Connie Graae | 8/10 | 5547 days | 31% |
| Torsten Gehrke | 7/10 | 5547 days | 28% |
| maleta | 7/10 | 5613 days | 28% |
| canadianislandgirl | 8/10 | 5622 days | 31% |
| bhb | 8/10 | 5653 days | 31% |
| mizzsharon | 10/10 | 5653 days | 32% |
| bondd | 10/10 | 5701 days | 32% |
| Andrew | 7/10 | 5806 days | 28% |
| MorganK | 8/10 | 5828 days | 31% |
| BouterG | 9/10 | 5832 days | 32% |
| straw64 | 8/10 | 5836 days | 31% |
| caroldarren | 8/10 | 5836 days | 31% |
| Adi | 10/10 | 5836 days | 32% |
| Jake1 | 8/10 | 5838 days | 31% |
| Katharina | 9/10 | 5840 days | 32% |
| AlbertF | 7/10 | 5842 days | 28% |
| LosItaly | 10/10 | 5848 days | 32% |
| ClodaghM | 7/10 | 5853 days | 28% |
| Andrew Wilson | 9/10 | 5853 days | 32% |
| Robert | 7/10 | 5859 days | 28% |
| Maria | 8/10 | 5859 days | 31% |
| JohnE | 5/10 | 5862 days | 18% |
| RachelR | 8/10 | 5869 days | 31% |
| DavidMurray | 10/10 | 5870 days | 32% |
| Lorna | 9/10 | 5885 days | 32% |
| NinaH1 | 9/10 | 5886 days | 32% |
| Bruce | 8/10 | 5886 days | 31% |
| Katy | 6/10 | 5886 days | 24% |
| Daniel | 6/10 | 5895 days | 24% |
| ArnarF | 8/10 | 5895 days | 31% |
| SonjaS | 9/10 | 5895 days | 32% |
| HenkR | 8/10 | 5895 days | 31% |
| Salick | 6/10 | 5900 days | 24% |
| Corien | 7/10 | 5900 days | 28% |
| Stijn | 8/10 | 5903 days | 31% |
| Andie | 9/10 | 5908 days | 32% |
| Amy | 9/10 | 5914 days | 32% |
| Zylstra | 9/10 | 5916 days | 32% |
| Melinda | 7/10 | 5921 days | 28% |
| landlord | 9/10 | 5923 days | 32% |
| Helen | 8/10 | 5949 days | 31% |
| David | 9/10 | 5949 days | 32% |
| Tony | 10/10 | 5953 days | 32% |
| Paul | 10/10 | 5953 days | 32% |
| Sabrina | 9/10 | 5967 days | 32% |
| Hanna | 8/10 | 5981 days | 31% |
| Gayle | 9/10 | 5993 days | 32% |
| Rebekka | 10/10 | 6000 days | 32% |
| Gemma | 10/10 | 6003 days | 32% |
| Jeni | 9/10 | 6023 days | 32% |
| Daniela Bell | 7/10 | 6042 days | 28% |
| fgregory | 10/10 | 6099 days | 32% |
| Liz Brown | 10/10 | 6172 days | 32% |
| Naoko | 10/10 | 6202 days | 32% |
| Ivan | 10/10 | 6264 days | 32% |
| Jenny Hulsebosch | 9/10 | 6264 days | 32% |
| Gail | 10/10 | 6282 days | 32% |
| Stella | 9/10 | 6305 days | 32% |
| marie-pier Poulin | 10/10 | 6306 days | 32% |
| Michelle Orr | 10/10 | 6318 days | 32% |
| Kevin | 6/10 | 6321 days | 24% |
| JanKovar | 10/10 | 6554 days | 32% |
| Flinders | 7/10 | 6560 days | 28% |
| Dave | 8/10 | 6566 days | 31% |
| Janning | 8/10 | 6572 days | 31% |
| Hannah | 9/10 | 6576 days | 32% |
| KikiNelissen | 9/10 | 6614 days | 32% |
| Geert | 6/10 | 6616 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.81% |
| 198 | -3.83% |
| 199 | -3.85% |
| 200 | -3.87% |
| 201 | -3.89% |
| 202 | -3.91% |
| 203 | -3.93% |
| … | … |
Balancing Adjustment
3.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.