Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3186 days | 100% |
| Stephanie Still | 8/10 | 3202 days | 97% |
| Anna Scholten | 8/10 | 3241 days | 93% |
| Sascha Daub | 9/10 | 3242 days | 94% |
| Ulli | 6/10 | 3246 days | 81% |
| Bram and Laura | 7/10 | 3668 days | 53% |
| Lagarde | 9/10 | 3910 days | 35% |
| Florian Littmann | 7/10 | 3973 days | 28% |
| Anna | 7/10 | 3973 days | 28% |
| Celine Darde | 6/10 | 3983 days | 24% |
| Ludovic Denee | 6/10 | 3983 days | 24% |
| Constanze | 10/10 | 4312 days | 0% |
| Soren and Inelase Lindhardbell | 9/10 | 4380 days | 39% |
| Soren and Inelase Lindhardbell | 9/10 | 4380 days | 39% |
| Wouter Trumpie | 7/10 | 4387 days | 36% |
| Timo Maschke | 9/10 | 4389 days | 39% |
| Cennart ud Brock | 8/10 | 4397 days | 38% |
| Alexander Klein | 6/10 | 4402 days | 33% |
| Thibault Bonenfant | 10/10 | 4404 days | 39% |
| Roshnie | 8/10 | 4428 days | 38% |
| Moss | 9/10 | 4658 days | 39% |
| Paul & Jayne Smith | 5/10 | 4683 days | 29% |
| Tamara McVey | 10/10 | 4685 days | 39% |
| M H Hansen | 5/10 | 4685 days | 29% |
| Dirk & Marlene | 9/10 | 4685 days | 39% |
| Lesley Nicolas | 9/10 | 4685 days | 39% |
| Hans Oudenbroek | 7/10 | 4687 days | 36% |
| Hayo Heerink | 8/10 | 4688 days | 38% |
| de Weijer | 2/10 | 4690 days | 15% |
| Magda Savels | 9/10 | 4695 days | 39% |
| Dugald McCallum | 10/10 | 4701 days | 39% |
| van Rees | 8/10 | 4773 days | 38% |
| John & Myra Sloan | 2/10 | 4773 days | 15% |
| Ron & Hannah de Reuver | 5/10 | 4778 days | 29% |
| GenH | 7/10 | 5008 days | 36% |
| Zoe Barker | 6/10 | 5013 days | 33% |
| Knapen | 7/10 | 5019 days | 36% |
| Jason & Beth Berlin | 10/10 | 5025 days | 39% |
| Nicola Thackray | 9/10 | 5026 days | 39% |
| Gillian Powell | 8/10 | 5040 days | 38% |
| J Blake | 9/10 | 5043 days | 39% |
| Adam Hayley | 5/10 | 5051 days | 29% |
| Valerie | 10/10 | 5053 days | 39% |
| Annie Pennington | 8/10 | 5054 days | 38% |
| Tayler Gray | 5/10 | 5054 days | 29% |
| Rich Butler | 4/10 | 5057 days | 24% |
| Seifert | 10/10 | 5059 days | 39% |
| Henrik Petersen | 8/10 | 5060 days | 38% |
| Barry | 9/10 | 5060 days | 39% |
| Petersen | 10/10 | 5060 days | 39% |
| Elinor Bell | 6/10 | 5062 days | 33% |
| Clamdine | 8/10 | 5062 days | 38% |
| Emma Wilkinson | 9/10 | 5066 days | 39% |
| Jenny | 8/10 | 5068 days | 38% |
| janrip | 9/10 | 5129 days | 39% |
| allesca | 9/10 | 5190 days | 39% |
| Jon van Hanten | 8/10 | 5329 days | 38% |
| Charli Skinner | 8/10 | 5334 days | 38% |
| Katy | 7/10 | 5337 days | 36% |
| Jake Webster | 4/10 | 5390 days | 24% |
| Andy & Louise Dutton | 9/10 | 5391 days | 39% |
| Andy | 7/10 | 5394 days | 36% |
| Matt Roper | 9/10 | 5395 days | 39% |
| Michele Prevost | 9/10 | 5399 days | 39% |
| Gerhard Kronen | 6/10 | 5401 days | 33% |
| snodge | 9/10 | 5404 days | 39% |
| Barbara Peddie | 8/10 | 5404 days | 38% |
| Wender Jakoleseu | 8/10 | 5406 days | 38% |
| M and H Lunn | 8/10 | 5413 days | 38% |
| Johan | 10/10 | 5414 days | 39% |
| Roger Trusedale | 9/10 | 5414 days | 39% |
| Will Jemma | 8/10 | 5417 days | 38% |
| David Rich | 9/10 | 5417 days | 39% |
| Lousie Hug | 9/10 | 5418 days | 39% |
| Anne Veser | 10/10 | 5424 days | 39% |
| Caitriona Doyle | 9/10 | 5426 days | 39% |
| Pam K | 10/10 | 5431 days | 39% |
| Douglas Kirby | 9/10 | 5445 days | 39% |
| Annemiek and Rianne | 9/10 | 5445 days | 39% |
| Connie Graae | 8/10 | 5449 days | 38% |
| Torsten Gehrke | 7/10 | 5449 days | 36% |
| maleta | 7/10 | 5515 days | 36% |
| canadianislandgirl | 8/10 | 5524 days | 38% |
| bhb | 8/10 | 5555 days | 38% |
| mizzsharon | 10/10 | 5555 days | 39% |
| bondd | 10/10 | 5603 days | 39% |
| Andrew | 7/10 | 5708 days | 36% |
| MorganK | 8/10 | 5730 days | 38% |
| BouterG | 9/10 | 5734 days | 39% |
| straw64 | 8/10 | 5738 days | 38% |
| caroldarren | 8/10 | 5738 days | 38% |
| Adi | 10/10 | 5738 days | 39% |
| Jake1 | 8/10 | 5740 days | 38% |
| Katharina | 9/10 | 5742 days | 39% |
| AlbertF | 7/10 | 5744 days | 36% |
| LosItaly | 10/10 | 5750 days | 39% |
| ClodaghM | 7/10 | 5755 days | 36% |
| Andrew Wilson | 9/10 | 5755 days | 39% |
| Robert | 7/10 | 5761 days | 36% |
| Maria | 8/10 | 5761 days | 38% |
| JohnE | 5/10 | 5764 days | 29% |
| RachelR | 8/10 | 5771 days | 38% |
| DavidMurray | 10/10 | 5772 days | 39% |
| Lorna | 9/10 | 5787 days | 39% |
| NinaH1 | 9/10 | 5788 days | 39% |
| Bruce | 8/10 | 5788 days | 38% |
| Katy | 6/10 | 5788 days | 33% |
| Daniel | 6/10 | 5797 days | 33% |
| ArnarF | 8/10 | 5797 days | 38% |
| SonjaS | 9/10 | 5797 days | 39% |
| HenkR | 8/10 | 5797 days | 38% |
| Salick | 6/10 | 5802 days | 33% |
| Corien | 7/10 | 5802 days | 36% |
| Stijn | 8/10 | 5805 days | 38% |
| Andie | 9/10 | 5810 days | 39% |
| Amy | 9/10 | 5816 days | 39% |
| Zylstra | 9/10 | 5818 days | 39% |
| Melinda | 7/10 | 5822 days | 36% |
| landlord | 9/10 | 5825 days | 39% |
| Helen | 8/10 | 5850 days | 38% |
| David | 9/10 | 5851 days | 39% |
| Tony | 10/10 | 5855 days | 39% |
| Paul | 10/10 | 5855 days | 39% |
| Sabrina | 9/10 | 5869 days | 39% |
| Hanna | 8/10 | 5883 days | 38% |
| Gayle | 9/10 | 5895 days | 39% |
| Rebekka | 10/10 | 5902 days | 39% |
| Gemma | 10/10 | 5905 days | 39% |
| Jeni | 9/10 | 5924 days | 39% |
| Daniela Bell | 7/10 | 5944 days | 36% |
| fgregory | 10/10 | 6000 days | 39% |
| Liz Brown | 10/10 | 6074 days | 39% |
| Naoko | 10/10 | 6104 days | 39% |
| Ivan | 10/10 | 6166 days | 39% |
| Jenny Hulsebosch | 9/10 | 6166 days | 39% |
| Gail | 10/10 | 6184 days | 39% |
| Stella | 9/10 | 6207 days | 39% |
| marie-pier Poulin | 10/10 | 6208 days | 39% |
| Michelle Orr | 10/10 | 6220 days | 39% |
| Kevin | 6/10 | 6223 days | 33% |
| JanKovar | 10/10 | 6456 days | 39% |
| Flinders | 7/10 | 6462 days | 36% |
| Dave | 8/10 | 6468 days | 38% |
| Janning | 8/10 | 6474 days | 38% |
| Hannah | 9/10 | 6478 days | 39% |
| KikiNelissen | 9/10 | 6516 days | 39% |
| Geert | 6/10 | 6518 days | 33% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.