G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3540 days | 100% |
| Stephanie Still | 8/10 | 3556 days | 96% |
| Anna Scholten | 8/10 | 3595 days | 91% |
| Sascha Daub | 9/10 | 3596 days | 92% |
| Ulli | 6/10 | 3600 days | 79% |
| Bram and Laura | 7/10 | 4022 days | 37% |
| Lagarde | 9/10 | 4264 days | 10% |
| Florian Littmann | 7/10 | 4327 days | 2% |
| Anna | 7/10 | 4327 days | 2% |
| Celine Darde | 6/10 | 4337 days | 0% |
| Ludovic Denee | 6/10 | 4337 days | 0% |
| Constanze | 10/10 | 4666 days | 59% |
| Soren and Inelase Lindhardbell | 9/10 | 4734 days | 58% |
| Soren and Inelase Lindhardbell | 9/10 | 4734 days | 58% |
| Wouter Trumpie | 7/10 | 4741 days | 55% |
| Timo Maschke | 9/10 | 4743 days | 58% |
| Cennart ud Brock | 8/10 | 4751 days | 58% |
| Alexander Klein | 6/10 | 4756 days | 50% |
| Thibault Bonenfant | 10/10 | 4758 days | 59% |
| Roshnie | 8/10 | 4782 days | 58% |
| Moss | 9/10 | 5012 days | 58% |
| Paul & Jayne Smith | 5/10 | 5037 days | 44% |
| Tamara McVey | 10/10 | 5039 days | 59% |
| M H Hansen | 5/10 | 5039 days | 44% |
| Dirk & Marlene | 9/10 | 5039 days | 58% |
| Lesley Nicolas | 9/10 | 5039 days | 58% |
| Hans Oudenbroek | 7/10 | 5041 days | 55% |
| Hayo Heerink | 8/10 | 5042 days | 58% |
| de Weijer | 2/10 | 5044 days | 24% |
| Magda Savels | 9/10 | 5049 days | 58% |
| Dugald McCallum | 10/10 | 5055 days | 59% |
| van Rees | 8/10 | 5127 days | 58% |
| John & Myra Sloan | 2/10 | 5127 days | 24% |
| Ron & Hannah de Reuver | 5/10 | 5132 days | 44% |
| GenH | 7/10 | 5362 days | 55% |
| Zoe Barker | 6/10 | 5367 days | 50% |
| Knapen | 7/10 | 5373 days | 55% |
| Jason & Beth Berlin | 10/10 | 5379 days | 59% |
| Nicola Thackray | 9/10 | 5380 days | 58% |
| Gillian Powell | 8/10 | 5394 days | 58% |
| J Blake | 9/10 | 5397 days | 58% |
| Adam Hayley | 5/10 | 5405 days | 44% |
| Valerie | 10/10 | 5407 days | 59% |
| Annie Pennington | 8/10 | 5408 days | 58% |
| Tayler Gray | 5/10 | 5408 days | 44% |
| Rich Butler | 4/10 | 5411 days | 37% |
| Seifert | 10/10 | 5413 days | 59% |
| Henrik Petersen | 8/10 | 5414 days | 58% |
| Barry | 9/10 | 5414 days | 58% |
| Petersen | 10/10 | 5414 days | 59% |
| Elinor Bell | 6/10 | 5416 days | 50% |
| Clamdine | 8/10 | 5416 days | 58% |
| Emma Wilkinson | 9/10 | 5420 days | 58% |
| Jenny | 8/10 | 5422 days | 58% |
| janrip | 9/10 | 5483 days | 58% |
| allesca | 9/10 | 5544 days | 58% |
| Jon van Hanten | 8/10 | 5683 days | 58% |
| Charli Skinner | 8/10 | 5688 days | 58% |
| Katy | 7/10 | 5691 days | 55% |
| Jake Webster | 4/10 | 5744 days | 37% |
| Andy & Louise Dutton | 9/10 | 5745 days | 58% |
| Andy | 7/10 | 5748 days | 55% |
| Matt Roper | 9/10 | 5749 days | 58% |
| Michele Prevost | 9/10 | 5753 days | 58% |
| Gerhard Kronen | 6/10 | 5755 days | 50% |
| snodge | 9/10 | 5758 days | 58% |
| Barbara Peddie | 8/10 | 5758 days | 58% |
| Wender Jakoleseu | 8/10 | 5760 days | 58% |
| M and H Lunn | 8/10 | 5767 days | 58% |
| Johan | 10/10 | 5768 days | 59% |
| Roger Trusedale | 9/10 | 5768 days | 58% |
| Will Jemma | 8/10 | 5771 days | 58% |
| David Rich | 9/10 | 5771 days | 58% |
| Lousie Hug | 9/10 | 5772 days | 58% |
| Anne Veser | 10/10 | 5778 days | 59% |
| Caitriona Doyle | 9/10 | 5780 days | 58% |
| Pam K | 10/10 | 5785 days | 59% |
| Douglas Kirby | 9/10 | 5799 days | 58% |
| Annemiek and Rianne | 9/10 | 5799 days | 58% |
| Connie Graae | 8/10 | 5803 days | 58% |
| Torsten Gehrke | 7/10 | 5803 days | 55% |
| maleta | 7/10 | 5869 days | 55% |
| canadianislandgirl | 8/10 | 5878 days | 58% |
| bhb | 8/10 | 5909 days | 58% |
| mizzsharon | 10/10 | 5909 days | 59% |
| bondd | 10/10 | 5957 days | 59% |
| Andrew | 7/10 | 6062 days | 55% |
| MorganK | 8/10 | 6084 days | 58% |
| BouterG | 9/10 | 6088 days | 58% |
| straw64 | 8/10 | 6092 days | 58% |
| caroldarren | 8/10 | 6092 days | 58% |
| Adi | 10/10 | 6092 days | 59% |
| Jake1 | 8/10 | 6094 days | 58% |
| Katharina | 9/10 | 6096 days | 58% |
| AlbertF | 7/10 | 6098 days | 55% |
| LosItaly | 10/10 | 6104 days | 59% |
| ClodaghM | 7/10 | 6109 days | 55% |
| Andrew Wilson | 9/10 | 6109 days | 58% |
| Robert | 7/10 | 6115 days | 55% |
| Maria | 8/10 | 6115 days | 58% |
| JohnE | 5/10 | 6118 days | 44% |
| RachelR | 8/10 | 6125 days | 58% |
| DavidMurray | 10/10 | 6126 days | 59% |
| Lorna | 9/10 | 6141 days | 58% |
| NinaH1 | 9/10 | 6142 days | 58% |
| Bruce | 8/10 | 6142 days | 58% |
| Katy | 6/10 | 6142 days | 50% |
| Daniel | 6/10 | 6151 days | 50% |
| ArnarF | 8/10 | 6151 days | 58% |
| SonjaS | 9/10 | 6151 days | 58% |
| HenkR | 8/10 | 6151 days | 58% |
| Salick | 6/10 | 6156 days | 50% |
| Corien | 7/10 | 6156 days | 55% |
| Stijn | 8/10 | 6159 days | 58% |
| Andie | 9/10 | 6164 days | 58% |
| Amy | 9/10 | 6170 days | 58% |
| Zylstra | 9/10 | 6172 days | 58% |
| Melinda | 7/10 | 6176 days | 55% |
| landlord | 9/10 | 6179 days | 58% |
| Helen | 8/10 | 6204 days | 58% |
| David | 9/10 | 6205 days | 58% |
| Tony | 10/10 | 6209 days | 59% |
| Paul | 10/10 | 6209 days | 59% |
| Sabrina | 9/10 | 6223 days | 58% |
| Hanna | 8/10 | 6237 days | 58% |
| Gayle | 9/10 | 6249 days | 58% |
| Rebekka | 10/10 | 6256 days | 59% |
| Gemma | 10/10 | 6258 days | 59% |
| Jeni | 9/10 | 6278 days | 58% |
| Daniela Bell | 7/10 | 6298 days | 55% |
| fgregory | 10/10 | 6354 days | 59% |
| Liz Brown | 10/10 | 6428 days | 59% |
| Naoko | 10/10 | 6458 days | 59% |
| Ivan | 10/10 | 6520 days | 59% |
| Jenny Hulsebosch | 9/10 | 6520 days | 58% |
| Gail | 10/10 | 6538 days | 59% |
| Stella | 9/10 | 6561 days | 58% |
| marie-pier Poulin | 10/10 | 6562 days | 59% |
| Michelle Orr | 10/10 | 6574 days | 59% |
| Kevin | 6/10 | 6577 days | 50% |
| JanKovar | 10/10 | 6810 days | 59% |
| Flinders | 7/10 | 6816 days | 55% |
| Dave | 8/10 | 6822 days | 58% |
| Janning | 8/10 | 6828 days | 58% |
| Hannah | 9/10 | 6832 days | 58% |
| KikiNelissen | 9/10 | 6870 days | 58% |
| Geert | 6/10 | 6872 days | 50% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
3.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.