Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Mitai Maori Village

Valid Reviews

147 Valid Reviews

The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 147 valid reviews:

Rating Count Percentage
10/10 29
20%
9/10 43
29%
8/10 34
23%
7/10 19
13%
6/10 12
8%
5/10 6
4%
4/10 2
1%
3/10 0
0%
2/10 2
1%
1/10 0
0%

81.36% Average

The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

135 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 135 face-to-face reviews:

Rating Count Percentage
10/10 26
19%
9/10 39
29%
8/10 31
23%
7/10 17
13%
6/10 12
9%
5/10 6
4%
4/10 2
1%
3/10 0
0%
2/10 2
1%
1/10 0
0%

80.89% Average

The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.71%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Michele Geillon 10/10 3253 days 100%
Stephanie Still 8/10 3269 days 97%
Anna Scholten 8/10 3308 days 93%
Sascha Daub 9/10 3309 days 94%
Ulli 6/10 3313 days 82%
Bram and Laura 7/10 3735 days 53%
Lagarde 9/10 3977 days 35%
Florian Littmann 7/10 4040 days 28%
Anna 7/10 4040 days 28%
Celine Darde 6/10 4050 days 25%
Ludovic Denee 6/10 4050 days 25%
Constanze 10/10 4379 days 0%
Soren and Inelase Lindhardbell 9/10 4447 days 45%
Soren and Inelase Lindhardbell 9/10 4447 days 45%
Wouter Trumpie 7/10 4454 days 42%
Timo Maschke 9/10 4456 days 45%
Cennart ud Brock 8/10 4464 days 44%
Alexander Klein 6/10 4469 days 39%
Thibault Bonenfant 10/10 4471 days 45%
Roshnie 8/10 4495 days 44%
Moss 9/10 4725 days 45%
Paul & Jayne Smith 5/10 4750 days 35%
Tamara McVey 10/10 4752 days 45%
M H Hansen 5/10 4752 days 35%
Dirk & Marlene 9/10 4752 days 45%
Lesley Nicolas 9/10 4752 days 45%
Hans Oudenbroek 7/10 4754 days 42%
Hayo Heerink 8/10 4755 days 44%
de Weijer 2/10 4757 days 21%
Magda Savels 9/10 4762 days 45%
Dugald McCallum 10/10 4768 days 45%
van Rees 8/10 4840 days 44%
John & Myra Sloan 2/10 4840 days 21%
Ron & Hannah de Reuver 5/10 4845 days 35%
GenH 7/10 5075 days 42%
Zoe Barker 6/10 5080 days 39%
Knapen 7/10 5086 days 42%
Jason & Beth Berlin 10/10 5092 days 45%
Nicola Thackray 9/10 5093 days 45%
Gillian Powell 8/10 5107 days 44%
J Blake 9/10 5110 days 45%
Adam Hayley 5/10 5118 days 35%
Valerie 10/10 5120 days 45%
Annie Pennington 8/10 5121 days 44%
Tayler Gray 5/10 5121 days 35%
Rich Butler 4/10 5124 days 30%
Seifert 10/10 5126 days 45%
Henrik Petersen 8/10 5127 days 44%
Barry 9/10 5127 days 45%
Petersen 10/10 5127 days 45%
Elinor Bell 6/10 5129 days 39%
Clamdine 8/10 5129 days 44%
Emma Wilkinson 9/10 5133 days 45%
Jenny 8/10 5135 days 44%
janrip 9/10 5196 days 45%
allesca 9/10 5257 days 45%
Jon van Hanten 8/10 5396 days 44%
Charli Skinner 8/10 5401 days 44%
Katy 7/10 5404 days 42%
Jake Webster 4/10 5457 days 30%
Andy & Louise Dutton 9/10 5458 days 45%
Andy 7/10 5461 days 42%
Matt Roper 9/10 5462 days 45%
Michele Prevost 9/10 5466 days 45%
Gerhard Kronen 6/10 5468 days 39%
snodge 9/10 5471 days 45%
Barbara Peddie 8/10 5471 days 44%
Wender Jakoleseu 8/10 5473 days 44%
M and H Lunn 8/10 5480 days 44%
Johan 10/10 5481 days 45%
Roger Trusedale 9/10 5481 days 45%
Will Jemma 8/10 5484 days 44%
David Rich 9/10 5484 days 45%
Lousie Hug 9/10 5485 days 45%
Anne Veser 10/10 5491 days 45%
Caitriona Doyle 9/10 5493 days 45%
Pam K 10/10 5498 days 45%
Douglas Kirby 9/10 5512 days 45%
Annemiek and Rianne 9/10 5512 days 45%
Connie Graae 8/10 5516 days 44%
Torsten Gehrke 7/10 5516 days 42%
maleta 7/10 5582 days 42%
canadianislandgirl 8/10 5591 days 44%
bhb 8/10 5622 days 44%
mizzsharon 10/10 5622 days 45%
bondd 10/10 5670 days 45%
Andrew 7/10 5775 days 42%
MorganK 8/10 5797 days 44%
BouterG 9/10 5801 days 45%
straw64 8/10 5805 days 44%
caroldarren 8/10 5805 days 44%
Adi 10/10 5805 days 45%
Jake1 8/10 5807 days 44%
Katharina 9/10 5809 days 45%
AlbertF 7/10 5811 days 42%
LosItaly 10/10 5817 days 45%
ClodaghM 7/10 5822 days 42%
Andrew Wilson 9/10 5822 days 45%
Robert 7/10 5828 days 42%
Maria 8/10 5828 days 44%
JohnE 5/10 5831 days 35%
RachelR 8/10 5838 days 44%
DavidMurray 10/10 5839 days 45%
Lorna 9/10 5854 days 45%
NinaH1 9/10 5855 days 45%
Bruce 8/10 5855 days 44%
Katy 6/10 5855 days 39%
Daniel 6/10 5864 days 39%
ArnarF 8/10 5864 days 44%
SonjaS 9/10 5864 days 45%
HenkR 8/10 5864 days 44%
Salick 6/10 5869 days 39%
Corien 7/10 5869 days 42%
Stijn 8/10 5872 days 44%
Andie 9/10 5877 days 45%
Amy 9/10 5883 days 45%
Zylstra 9/10 5885 days 45%
Melinda 7/10 5889 days 42%
landlord 9/10 5892 days 45%
Helen 8/10 5917 days 44%
David 9/10 5918 days 45%
Tony 10/10 5922 days 45%
Paul 10/10 5922 days 45%
Sabrina 9/10 5936 days 45%
Hanna 8/10 5950 days 44%
Gayle 9/10 5961 days 45%
Rebekka 10/10 5968 days 45%
Gemma 10/10 5971 days 45%
Jeni 9/10 5991 days 45%
Daniela Bell 7/10 6011 days 42%
fgregory 10/10 6067 days 45%
Liz Brown 10/10 6141 days 45%
Naoko 10/10 6171 days 45%
Ivan 10/10 6233 days 45%
Jenny Hulsebosch 9/10 6233 days 45%
Gail 10/10 6251 days 45%
Stella 9/10 6274 days 45%
marie-pier Poulin 10/10 6275 days 45%
Michelle Orr 10/10 6287 days 45%
Kevin 6/10 6290 days 39%
JanKovar 10/10 6523 days 45%
Flinders 7/10 6529 days 42%
Dave 8/10 6535 days 44%
Janning 8/10 6541 days 44%
Hannah 9/10 6545 days 45%
KikiNelissen 9/10 6583 days 45%
Geert 6/10 6585 days 39%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.14% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.08%
198 -4.10%
199 -4.12%
200 -4.14%
201 -4.16%
202 -4.18%
203 -4.20%

Balancing Adjustment

3.41% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

82%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.