Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3316 days | 100% |
| Stephanie Still | 8/10 | 3332 days | 96% |
| Anna Scholten | 8/10 | 3371 days | 91% |
| Sascha Daub | 9/10 | 3372 days | 92% |
| Ulli | 6/10 | 3376 days | 76% |
| Bram and Laura | 7/10 | 3798 days | 37% |
| Lagarde | 9/10 | 4040 days | 13% |
| Florian Littmann | 7/10 | 4103 days | 3% |
| Anna | 7/10 | 4103 days | 3% |
| Celine Darde | 6/10 | 4113 days | 0% |
| Ludovic Denee | 6/10 | 4113 days | 0% |
| Constanze | 10/10 | 4442 days | 34% |
| Soren and Inelase Lindhardbell | 9/10 | 4510 days | 33% |
| Soren and Inelase Lindhardbell | 9/10 | 4510 days | 33% |
| Wouter Trumpie | 7/10 | 4517 days | 29% |
| Timo Maschke | 9/10 | 4519 days | 33% |
| Cennart ud Brock | 8/10 | 4527 days | 32% |
| Alexander Klein | 6/10 | 4532 days | 25% |
| Thibault Bonenfant | 10/10 | 4534 days | 34% |
| Roshnie | 8/10 | 4558 days | 32% |
| Moss | 9/10 | 4788 days | 33% |
| Paul & Jayne Smith | 5/10 | 4813 days | 19% |
| Tamara McVey | 10/10 | 4815 days | 34% |
| M H Hansen | 5/10 | 4815 days | 19% |
| Dirk & Marlene | 9/10 | 4815 days | 33% |
| Lesley Nicolas | 9/10 | 4815 days | 33% |
| Hans Oudenbroek | 7/10 | 4817 days | 29% |
| Hayo Heerink | 8/10 | 4818 days | 32% |
| de Weijer | 2/10 | 4820 days | 0% |
| Magda Savels | 9/10 | 4825 days | 33% |
| Dugald McCallum | 10/10 | 4831 days | 34% |
| van Rees | 8/10 | 4903 days | 32% |
| John & Myra Sloan | 2/10 | 4903 days | 0% |
| Ron & Hannah de Reuver | 5/10 | 4908 days | 19% |
| GenH | 7/10 | 5138 days | 29% |
| Zoe Barker | 6/10 | 5143 days | 25% |
| Knapen | 7/10 | 5149 days | 29% |
| Jason & Beth Berlin | 10/10 | 5155 days | 34% |
| Nicola Thackray | 9/10 | 5156 days | 33% |
| Gillian Powell | 8/10 | 5170 days | 32% |
| J Blake | 9/10 | 5173 days | 33% |
| Adam Hayley | 5/10 | 5181 days | 19% |
| Valerie | 10/10 | 5183 days | 34% |
| Annie Pennington | 8/10 | 5184 days | 32% |
| Tayler Gray | 5/10 | 5184 days | 19% |
| Rich Butler | 4/10 | 5187 days | 12% |
| Seifert | 10/10 | 5189 days | 34% |
| Henrik Petersen | 8/10 | 5190 days | 32% |
| Barry | 9/10 | 5190 days | 33% |
| Petersen | 10/10 | 5190 days | 34% |
| Elinor Bell | 6/10 | 5192 days | 25% |
| Clamdine | 8/10 | 5192 days | 32% |
| Emma Wilkinson | 9/10 | 5196 days | 33% |
| Jenny | 8/10 | 5198 days | 32% |
| janrip | 9/10 | 5259 days | 33% |
| allesca | 9/10 | 5320 days | 33% |
| Jon van Hanten | 8/10 | 5458 days | 32% |
| Charli Skinner | 8/10 | 5463 days | 32% |
| Katy | 7/10 | 5466 days | 29% |
| Jake Webster | 4/10 | 5520 days | 12% |
| Andy & Louise Dutton | 9/10 | 5521 days | 33% |
| Andy | 7/10 | 5524 days | 29% |
| Matt Roper | 9/10 | 5525 days | 33% |
| Michele Prevost | 9/10 | 5529 days | 33% |
| Gerhard Kronen | 6/10 | 5531 days | 25% |
| snodge | 9/10 | 5534 days | 33% |
| Barbara Peddie | 8/10 | 5534 days | 32% |
| Wender Jakoleseu | 8/10 | 5536 days | 32% |
| M and H Lunn | 8/10 | 5543 days | 32% |
| Johan | 10/10 | 5544 days | 34% |
| Roger Trusedale | 9/10 | 5544 days | 33% |
| Will Jemma | 8/10 | 5547 days | 32% |
| David Rich | 9/10 | 5547 days | 33% |
| Lousie Hug | 9/10 | 5548 days | 33% |
| Anne Veser | 10/10 | 5554 days | 34% |
| Caitriona Doyle | 9/10 | 5556 days | 33% |
| Pam K | 10/10 | 5561 days | 34% |
| Douglas Kirby | 9/10 | 5575 days | 33% |
| Annemiek and Rianne | 9/10 | 5575 days | 33% |
| Connie Graae | 8/10 | 5579 days | 32% |
| Torsten Gehrke | 7/10 | 5579 days | 29% |
| maleta | 7/10 | 5645 days | 29% |
| canadianislandgirl | 8/10 | 5654 days | 32% |
| bhb | 8/10 | 5685 days | 32% |
| mizzsharon | 10/10 | 5685 days | 34% |
| bondd | 10/10 | 5732 days | 34% |
| Andrew | 7/10 | 5837 days | 29% |
| MorganK | 8/10 | 5859 days | 32% |
| BouterG | 9/10 | 5864 days | 33% |
| straw64 | 8/10 | 5868 days | 32% |
| caroldarren | 8/10 | 5868 days | 32% |
| Adi | 10/10 | 5868 days | 34% |
| Jake1 | 8/10 | 5870 days | 32% |
| Katharina | 9/10 | 5872 days | 33% |
| AlbertF | 7/10 | 5874 days | 29% |
| LosItaly | 10/10 | 5880 days | 34% |
| ClodaghM | 7/10 | 5885 days | 29% |
| Andrew Wilson | 9/10 | 5885 days | 33% |
| Robert | 7/10 | 5891 days | 29% |
| Maria | 8/10 | 5891 days | 32% |
| JohnE | 5/10 | 5894 days | 19% |
| RachelR | 8/10 | 5901 days | 32% |
| DavidMurray | 10/10 | 5902 days | 34% |
| Lorna | 9/10 | 5917 days | 33% |
| NinaH1 | 9/10 | 5918 days | 33% |
| Bruce | 8/10 | 5918 days | 32% |
| Katy | 6/10 | 5918 days | 25% |
| Daniel | 6/10 | 5927 days | 25% |
| ArnarF | 8/10 | 5927 days | 32% |
| SonjaS | 9/10 | 5927 days | 33% |
| HenkR | 8/10 | 5927 days | 32% |
| Salick | 6/10 | 5932 days | 25% |
| Corien | 7/10 | 5932 days | 29% |
| Stijn | 8/10 | 5935 days | 32% |
| Andie | 9/10 | 5940 days | 33% |
| Amy | 9/10 | 5946 days | 33% |
| Zylstra | 9/10 | 5948 days | 33% |
| Melinda | 7/10 | 5952 days | 29% |
| landlord | 9/10 | 5955 days | 33% |
| Helen | 8/10 | 5980 days | 32% |
| David | 9/10 | 5981 days | 33% |
| Tony | 10/10 | 5985 days | 34% |
| Paul | 10/10 | 5985 days | 34% |
| Sabrina | 9/10 | 5999 days | 33% |
| Hanna | 8/10 | 6013 days | 32% |
| Gayle | 9/10 | 6024 days | 33% |
| Rebekka | 10/10 | 6031 days | 34% |
| Gemma | 10/10 | 6034 days | 34% |
| Jeni | 9/10 | 6054 days | 33% |
| Daniela Bell | 7/10 | 6074 days | 29% |
| fgregory | 10/10 | 6130 days | 34% |
| Liz Brown | 10/10 | 6204 days | 34% |
| Naoko | 10/10 | 6234 days | 34% |
| Ivan | 10/10 | 6296 days | 34% |
| Jenny Hulsebosch | 9/10 | 6296 days | 33% |
| Gail | 10/10 | 6314 days | 34% |
| Stella | 9/10 | 6337 days | 33% |
| marie-pier Poulin | 10/10 | 6338 days | 34% |
| Michelle Orr | 10/10 | 6350 days | 34% |
| Kevin | 6/10 | 6353 days | 25% |
| JanKovar | 10/10 | 6585 days | 34% |
| Flinders | 7/10 | 6591 days | 29% |
| Dave | 8/10 | 6597 days | 32% |
| Janning | 8/10 | 6603 days | 32% |
| Hannah | 9/10 | 6607 days | 33% |
| KikiNelissen | 9/10 | 6646 days | 33% |
| Geert | 6/10 | 6648 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.27% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 72 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.22% |
| 198 | -3.24% |
| 199 | -3.25% |
| 200 | -3.27% |
| 201 | -3.29% |
| 202 | -3.30% |
| 203 | -3.32% |
| … | … |
Balancing Adjustment
3.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.