Hugo Campervans

Hugo Campervans

14 Rankers Reviews

9 Face-to-Face

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Details

Feature Value Info

Organisation

Hugo Campervans

Commercial organisation

Location

North IslandAuckland RegionAuckland

Categories

  • Activity__motorhomes_campervans_rvMotorhomes

Directions

To Coordinates

Directions

Auckland Office

Directions

Christchurch Office

Coordinates

-36.8474147511702

174.77345457077

Latitude
-36.8474147511702
Longitude
174.77345457077

Maps

Reviews

    • Good van and good service.
    • Nothing to complain about.
    • Nice staff.
    • Budget vans.
    • Very good van.
    Rating Count Percentage
    10/10 3
    21%
    9/10 3
    21%
    8/10 6
    43%
    7/10 1
    7%
    6/10 0
    0%
    5/10 1
    7%
    4/10 0
    0%
    3/10 0
    0%
    2/10 0
    0%
    1/10 0
    0%
  • 4.0/5

    I booked last minute and was happy there was a Hugo available.

    Apart from the initial docs which are comprehensive, there was no other correspondence from the company. I sent an email enquiring about something and never heard back.Luckily it was not something urgent.

    The pickup process was effortless. You need to make your own way to the depot via bus or taxi ($40 discounted).

    The little light green van is exactly as described, old, a little worn, but clean and functional. I liked it a lot. I had Rose Bush.

    Because most places I stayed had toilets and kitchens, I did not need to use the gas cooker or sink much. It is not self contained but there were plenty of places to stay fairly cheaply around the Coromandel.

    She was great going up hills as had extra umph when you wanted her to have it.

    Because it is older, it is a little greedy on petrol. The brakes were lazy brakes... Keep your distance from traffic in front of you!

    The only real downer for me were the cushions for the bed. I was in a lot of back and hip pain from them as they were old and a bit useless to be honest. I doubled them up but it only made a difference for a couple of nights.

    Just a word for anyone with any physical disability or less agile... Get a different van... It is a bugger to get in and out of! 😁 Both the front and the back!

    Otherwise, a great van, no mechanical faults, did the job well. I really liked her and was sad to part both with her and Aotearoa.

    Thanks guys and gals 💗

    Reviewed over 5 years ago

    UNITED KINGDOM
    F B's avatar

    F B

    Customer

    Kia Ora

    Thank you for your feedback and experience in dealing with hugo as we are always striving to be Champions of better.

    There is always the document side we cant get round, but we do want our guests to have total clarity around the Terms and Conditions they sign prior to leaving the depot...no surprises.

    As you have written we are straight up and honest with the hugo Campervans as they are older, higher mileage vehicles but are really cheap, reliable and comfortable mode of Transport.

    The vehicles are older in the hugo fleet but are serviced on a regular basis and checked and certified by an independent vehicle safety specialist and as a business we would never compromise the safety of our guests...safety always comes first.

    the mattress comfort is a difficult one to address...as the comfort of a bed is a very subjective matter but appreciate your feedback as we can identify whether this is a common theme.

    So pleased to read you had an amazing time in NZ as we are (NZ) a perfect self drive destination and the hugo suited your purpose.

    Thanks from the Hugo Team.

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 5.0/5

    I'm going to split the review by sections as they are so amazing I can't fit my -great- experience in a single sentence.

    Booking and admin stuff: we breezed through the whole thing and while we made a lot of changes to the original booking, the guys were great at adjusting to them with no issues. Upon arrival at their office, the check-in was as easy as it could get as they went through everything really quick to get us on our way (with great sense of humour by the way). They even helped us out with a second booking as something came up and had to change our plans again and we were good to go in half an hour.

    The van: they probably say you need to keep in mind it's a budget van to avoid people from setting their expectations sky-high but I have to admit it was far from being a budget vehicle. I read a lot of reviews saying the van was not that good looking but both the outside and the interior were in perfect shape. Regarding engine and performance, we didn't have a single issue with it (rented it for a month) as it worked really smoothly and we only had to put gas on it. On a side note: we added a couple of things to the booking -such as a gas cooker, cutlery, etc- and we had all we needed for our trip so keep that in mind.

    TL:DR: amazing company to work with, the van was even better than as described and the team was great.

    Reviewed almost 6 years ago

    German BL's avatar

    German BL

    Customer

  • 4.5/5

    For the moment we are happy, because our van is quite comfortable, very cheap and there are many comfortable accommodations: table, chair, kitchen......

    BUT unfortunately, we use lots of petrol during our road trip.

    Reviewed over 7 years ago and experienced in November 2016

    FRANCE
    Eurard Achille's avatar

    Eurard Achille

    Customer

    Thanks for your review Eurard! With fuel economy we do state on our website that we work on approx. 10-12L per 100kms. It is an older 2L van after all, its not going to have hatchback economy. But really pleased to hear that you liked how comfy (and cheap) the van was :)

    Cheers

    Woody

    Hugo Campervans

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 3.5/5

    Nice staff.

    Old car as expected and it works really good. Clean sheets. Oil level was low and we needed to refill it on the first day.

    Reviewed over 7 years ago and experienced in February 2017

    SWEDEN
    Christer Moberg's avatar

    Christer Moberg

    Customer

    Thanks for your review Christer - sorry to hear that the oil level was a bit low. Some of the Toyotas are a bit sensitive with the oil light. I note from your booking that we refunded for the oil (as per our norm) and it was the only oil used in your 3000+km trip. Hope you enjoyed your time in NZ :)

    Cheers

    Woody

    Hugo Campervans

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 4.5/5

    More than 300,000km, they are old but 11l per 100km is not too much and the price is better!!

    Reviewed about 8 years ago and experienced in March 2016

    FRANCE
    Coralie Dhenin's avatar

    Coralie Dhenin

    Customer

    Thanks for your review Coralie - our vans are older and well travelled but we maintain them and they get you out there enjoying NZ :)

    Cheers

    Woody

    Hugo Campervans

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 4.0/5

    Budget vans.

    Old refurbished Escape vans with lots of bumps and scratches. Interior quite run down but ok (no bad smell etc), but you get what you pay for! In summary we were pleased with the package.

    Reviewed over 8 years ago

    GERMANY
    Frank's avatar

    Frank

    Customer

    Thanks for your review Frank, yes we are unashamedly a budget company :) The vans do reflect that - but they are tough and get you to those awesome places where you want to go. We're pleased that you're pleased!

    Cheers

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 5.0/5

    Nothing to complain about.

    We can highly recommend Hugo Campervans. We even prolonged our trip, no problem with that. And the campervan was such a bargain compared to other companies.

    Reviewed almost 9 years ago and experienced in November 2015

    GERMANY
    Anna Rauschen's avatar

    Anna Rauschen

    Customer

    Thanks for the awesome review Anna! :-)

    Cheers

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 2.5/5

    The van is quite old, makes some noises but is okay to drive, if you remember, fill air in the tyres which the owner said he had already done.

    He had not. As well, remember water in the tank. Has air conditioning and the bed is big.

    Reviewed over 7 years ago and experienced in November 2016

    DENMARK
    Maria Eriksson's avatar

    Maria Eriksson

    Customer

    Thanks for your review Maria - sorry to hear we missed the mark on your hire. It appears our QA process has let us down for which we apologise. We are budget but still aim to provide a good product. Glad to hear you liked the queen bed and AC though.

    Cheers

    Woody

    Hugo Campervans

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 5.0/5

    We would highly recommend Hugo to all backpackers with a limited budget.

    We were sceptical at first because you don't find many reviews about Hugo Campervans but when we got there and Crispy showed us the van and instructed us, all worries were blown away. The guys from Hugo/Escape are really friendly and they help you with everything you need when starting your journey. Our van (Joe) had already 488000km on it but he drove like a new one. We had absolutely no problems during the nearly 7000km we have driven for 6 weeks (22/2 -3/4). We ordered the Summer Slammer package which includes everything you need besides a chilly bin, but you can get one for 20 bucks at any warehouse. We also took the King of the Road Insurance which puts your mind really at ease with all the crazy roads in NZ =) We are absolutely satisfied with the van and the price...it's the best you can get in NZ. We really miss "Joe" and are hoping to return soon to NZ!

    Cheers,

    Heni & Chris

    Reviewed over 9 years ago and experienced in February 2015

    GERMANY
    c s's avatar

    c s

    Customer

    Thanks for the epic review Heni and Chris!! Joe misses you, he wants you to come back and roadtrip him again ^_^

    Cheers

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 4.0/5

    I booked last minute and was happy there was a Hugo available.

    Apart from the initial docs which are comprehensive, there was no other correspondence from the company. I sent an email enquiring about something and never heard back.Luckily it was not something urgent.

    The pickup process was effortless. You need to make your own way to the depot via bus or taxi ($40 discounted).

    The little light green van is exactly as described, old, a little worn, but clean and functional. I liked it a lot. I had Rose Bush.

    Because most places I stayed had toilets and kitchens, I did not need to use the gas cooker or sink much. It is not self contained but there were plenty of places to stay fairly cheaply around the Coromandel.

    She was great going up hills as had extra umph when you wanted her to have it.

    Because it is older, it is a little greedy on petrol. The brakes were lazy brakes... Keep your distance from traffic in front of you!

    The only real downer for me were the cushions for the bed. I was in a lot of back and hip pain from them as they were old and a bit useless to be honest. I doubled them up but it only made a difference for a couple of nights.

    Just a word for anyone with any physical disability or less agile... Get a different van... It is a bugger to get in and out of! 😁 Both the front and the back!

    Otherwise, a great van, no mechanical faults, did the job well. I really liked her and was sad to part both with her and Aotearoa.

    Thanks guys and gals 💗

    Reviewed over 5 years ago

    UNITED KINGDOM
    F B's avatar

    F B

    Customer

    Kia Ora

    Thank you for your feedback and experience in dealing with hugo as we are always striving to be Champions of better.

    There is always the document side we cant get round, but we do want our guests to have total clarity around the Terms and Conditions they sign prior to leaving the depot...no surprises.

    As you have written we are straight up and honest with the hugo Campervans as they are older, higher mileage vehicles but are really cheap, reliable and comfortable mode of Transport.

    The vehicles are older in the hugo fleet but are serviced on a regular basis and checked and certified by an independent vehicle safety specialist and as a business we would never compromise the safety of our guests...safety always comes first.

    the mattress comfort is a difficult one to address...as the comfort of a bed is a very subjective matter but appreciate your feedback as we can identify whether this is a common theme.

    So pleased to read you had an amazing time in NZ as we are (NZ) a perfect self drive destination and the hugo suited your purpose.

    Thanks from the Hugo Team.

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 5.0/5

    I'm going to split the review by sections as they are so amazing I can't fit my -great- experience in a single sentence.

    Booking and admin stuff: we breezed through the whole thing and while we made a lot of changes to the original booking, the guys were great at adjusting to them with no issues. Upon arrival at their office, the check-in was as easy as it could get as they went through everything really quick to get us on our way (with great sense of humour by the way). They even helped us out with a second booking as something came up and had to change our plans again and we were good to go in half an hour.

    The van: they probably say you need to keep in mind it's a budget van to avoid people from setting their expectations sky-high but I have to admit it was far from being a budget vehicle. I read a lot of reviews saying the van was not that good looking but both the outside and the interior were in perfect shape. Regarding engine and performance, we didn't have a single issue with it (rented it for a month) as it worked really smoothly and we only had to put gas on it. On a side note: we added a couple of things to the booking -such as a gas cooker, cutlery, etc- and we had all we needed for our trip so keep that in mind.

    TL:DR: amazing company to work with, the van was even better than as described and the team was great.

    Reviewed almost 6 years ago

    German BL's avatar

    German BL

    Customer

  • 3.5/5

    Nice staff.

    Old car as expected and it works really good. Clean sheets. Oil level was low and we needed to refill it on the first day.

    Reviewed over 7 years ago and experienced in February 2017

    SWEDEN
    Christer Moberg's avatar

    Christer Moberg

    Customer

    Thanks for your review Christer - sorry to hear that the oil level was a bit low. Some of the Toyotas are a bit sensitive with the oil light. I note from your booking that we refunded for the oil (as per our norm) and it was the only oil used in your 3000+km trip. Hope you enjoyed your time in NZ :)

    Cheers

    Woody

    Hugo Campervans

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 4.5/5

    For the moment we are happy, because our van is quite comfortable, very cheap and there are many comfortable accommodations: table, chair, kitchen......

    BUT unfortunately, we use lots of petrol during our road trip.

    Reviewed over 7 years ago and experienced in November 2016

    FRANCE
    Eurard Achille's avatar

    Eurard Achille

    Customer

    Thanks for your review Eurard! With fuel economy we do state on our website that we work on approx. 10-12L per 100kms. It is an older 2L van after all, its not going to have hatchback economy. But really pleased to hear that you liked how comfy (and cheap) the van was :)

    Cheers

    Woody

    Hugo Campervans

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 2.5/5

    The van is quite old, makes some noises but is okay to drive, if you remember, fill air in the tyres which the owner said he had already done.

    He had not. As well, remember water in the tank. Has air conditioning and the bed is big.

    Reviewed over 7 years ago and experienced in November 2016

    DENMARK
    Maria Eriksson's avatar

    Maria Eriksson

    Customer

    Thanks for your review Maria - sorry to hear we missed the mark on your hire. It appears our QA process has let us down for which we apologise. We are budget but still aim to provide a good product. Glad to hear you liked the queen bed and AC though.

    Cheers

    Woody

    Hugo Campervans

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 4.5/5

    More than 300,000km, they are old but 11l per 100km is not too much and the price is better!!

    Reviewed about 8 years ago and experienced in March 2016

    FRANCE
    Coralie Dhenin's avatar

    Coralie Dhenin

    Customer

    Thanks for your review Coralie - our vans are older and well travelled but we maintain them and they get you out there enjoying NZ :)

    Cheers

    Woody

    Hugo Campervans

    NEW ZEALAND
    Terry Wakefield's avatar

    Terry Wakefield

    Representative

  • 4.0/5

    Budget vans.

    Old refurbished Escape vans with lots of bumps and scratches. Interior quite run down but ok (no bad smell etc), but you get what you pay for! In summary we were pleased with the package.

    Reviewed over 8 years ago

    GERMANY
    Frank's avatar

    Frank

    Customer

    Thanks for your review Frank, yes we are unashamedly a budget company :) The vans do reflect that - but they are tough and get you to those awesome places where you want to go. We're pleased that you're pleased!

    Cheers

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 5.0/5

    Nothing to complain about.

    We can highly recommend Hugo Campervans. We even prolonged our trip, no problem with that. And the campervan was such a bargain compared to other companies.

    Reviewed almost 9 years ago and experienced in November 2015

    GERMANY
    Anna Rauschen's avatar

    Anna Rauschen

    Customer

    Thanks for the awesome review Anna! :-)

    Cheers

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 5.0/5

    We would highly recommend Hugo to all backpackers with a limited budget.

    We were sceptical at first because you don't find many reviews about Hugo Campervans but when we got there and Crispy showed us the van and instructed us, all worries were blown away. The guys from Hugo/Escape are really friendly and they help you with everything you need when starting your journey. Our van (Joe) had already 488000km on it but he drove like a new one. We had absolutely no problems during the nearly 7000km we have driven for 6 weeks (22/2 -3/4). We ordered the Summer Slammer package which includes everything you need besides a chilly bin, but you can get one for 20 bucks at any warehouse. We also took the King of the Road Insurance which puts your mind really at ease with all the crazy roads in NZ =) We are absolutely satisfied with the van and the price...it's the best you can get in NZ. We really miss "Joe" and are hoping to return soon to NZ!

    Cheers,

    Heni & Chris

    Reviewed over 9 years ago and experienced in February 2015

    GERMANY
    c s's avatar

    c s

    Customer

    Thanks for the epic review Heni and Chris!! Joe misses you, he wants you to come back and roadtrip him again ^_^

    Cheers

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 4.0/5

    A good company, easy to drive.

    Reviewed over 9 years ago and experienced in November 2014

    FRANCE
    Candice Bergon's avatar

    Candice Bergon

    Customer

    Thanks Candice! Glad you had a good trip :-)

    Cheers

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 4.0/5

    The car drives pretty good and is not too expensive for backpackers.

    Reviewed over 9 years ago and experienced in November 2014

    NETHERLANDS
    Paul de Bruijn's avatar

    Paul de Bruijn

    Customer

    Thanks for your review Paul :-)

    Cheers

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 4.5/5

    We had a great experience renting our Hugo campervan for 6 weeks.

    As said on the website, the vans are a bit old (but so charming!!), they were the cheapest we could find and you really have everything you need (we also took the Summer Slammer package for 100$ which included all cutleries, picknick table/chairs, BBQ, etc). The staff is extremely friendly and helpful and I am sure you would get good support in case of breakdown or anything else (which luckily didn’t happen to us). The vans seemed indeed very well maintained so I believe it shouldn’t happen too often.

    There were maybe two points for improvement: The BBQ we got was really dirty (it took us almost an hour to get in decent state) and the music installation in the car was barely audible (we luckily had our own speakers).

    Would still definitely recommend!

    Reviewed almost 10 years ago

    BELGIUM
    Catarina  K's avatar

    Catarina K

    Customer

    Thanks for your awesome review Catarina! We are working on some tweaks and improvements to the fleet over the coming months and bringing some additional vans onto our fleet too :)

    Cheers

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 4.0/5

    Very good van.

    Consumes lots of petrol. Good price.

    Reviewed over 10 years ago and experienced in March 2014

    FRANCE
    Guillaume Yedoux's avatar

    Guillaume Yedoux

    Customer

    Hi Guillaume, thanks for your review! Our vans are a bit older but we find being trusty Toyotas and Nissans that they are still economical, yours was a manual gearbox also which normally means you can squeeze a bit more out of the tank if you don't have a heavy foot (like me). Being you had 7 weeks in NZ I hope you took him everywhere and had a great time!!

    Cheers,

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

  • 4.0/5

    Good van and good service.

    Reviewed over 10 years ago and experienced in March 2014

    FRANCE
    Camille Bellay's avatar

    Camille Bellay

    Customer

    Thanks for your great review Camille, our first on Rankers!

    Cheers,

    Woody

    Hugo Campervans

    Hugo Staff's avatar

    Hugo Staff

    Representative

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