Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Luge Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
162 Valid Reviews
The Skyline Luge Queenstown experience has a total of 163 reviews. There are 162 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 39 |
|
24% |
9/10 | 47 |
|
29% |
8/10 | 40 |
|
25% |
7/10 | 23 |
|
14% |
6/10 | 9 |
|
6% |
5/10 | 3 |
|
2% |
4/10 | 1 |
|
1% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
84.38% Average
The raw data average (mean) for all the Skyline Luge Queenstown valid reviews is 84.38% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
121 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 121 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 121 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 25 |
|
21% |
9/10 | 35 |
|
29% |
8/10 | 32 |
|
26% |
7/10 | 18 |
|
15% |
6/10 | 8 |
|
7% |
5/10 | 2 |
|
2% |
4/10 | 1 |
|
1% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
83.39% Average
The raw data average (mean) for all the Skyline Luge Queenstown face-to-face reviews is 83.39% and is based on 121 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
84.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Katrina | 5/10 | 2628 days | 78% |
Nicole and Timm | 10/10 | 2661 days | 100% |
Phil Baker | 8/10 | 2663 days | 98% |
Jessica and Henry | 9/10 | 2901 days | 85% |
Audeme Mechain | 9/10 | 2903 days | 85% |
C Clarke | 10/10 | 2925 days | 85% |
Alice Ormandy | 7/10 | 2947 days | 77% |
Chloe Olsen | 6/10 | 2950 days | 72% |
Natasha | 9/10 | 2977 days | 81% |
Barbara Knops | 8/10 | 2982 days | 80% |
Dries | 9/10 | 2983 days | 80% |
Rebecca Holmes | 6/10 | 2984 days | 70% |
Nathalie | 10/10 | 2987 days | 81% |
Hannah Phoenix | 9/10 | 2991 days | 80% |
Manu Liberta | 10/10 | 2992 days | 81% |
Yee How | 8/10 | 3000 days | 79% |
Nanda Dyke | 8/10 | 3008 days | 78% |
Austin Jurgensmeyer | 9/10 | 3031 days | 78% |
Niall Regan | 8/10 | 3039 days | 76% |
Dita Vasquez | 9/10 | 3052 days | 76% |
Chadd Holland | 10/10 | 3240 days | 66% |
Josh Legge | 8/10 | 3253 days | 64% |
Sonya Grimm | 9/10 | 3254 days | 65% |
Laura Schafer | 9/10 | 3287 days | 63% |
Remi Lopez | 7/10 | 3288 days | 59% |
David Tholander | 5/10 | 3288 days | 48% |
Melanie Kronbichler | 8/10 | 3299 days | 61% |
Lea Watterson | 9/10 | 3302 days | 62% |
Nicola Wiggan | 8/10 | 3342 days | 59% |
Vanessa | 9/10 | 3625 days | 43% |
Chris | 7/10 | 3625 days | 41% |
Sam Smith | 7/10 | 3634 days | 40% |
Ane Didriksen | 9/10 | 3966 days | 23% |
Iris Anette Berger | 9/10 | 3966 days | 23% |
Penny Lee | 8/10 | 3973 days | 23% |
Kiernan Matthew | 9/10 | 4027 days | 20% |
Paul Wallace | 8/10 | 4034 days | 19% |
Daniel Danamer | 9/10 | 4037 days | 19% |
Andrew Cattanach | 8/10 | 4059 days | 18% |
Pioter Jurkowski | 10/10 | 4059 days | 18% |
Rory Seaton | 7/10 | 4060 days | 17% |
Emeline Dupre | 7/10 | 4060 days | 17% |
Matthew H | 10/10 | 4212 days | 9% |
hendrik king | 8/10 | 4273 days | 6% |
Yves Vennewald | 7/10 | 4352 days | 1% |
Pia Pitkala | 8/10 | 4354 days | 1% |
Billy Koichopolos | 10/10 | 4358 days | 1% |
Gina Lisi | 10/10 | 4358 days | 1% |
Dave Mertzig | 6/10 | 4365 days | 0% |
Lorna and Seb | 5/10 | 4368 days | 0% |
Roeland Driessen | 9/10 | 4424 days | 29% |
Dagette | 10/10 | 4516 days | 29% |
Paul Kelly | 10/10 | 4546 days | 29% |
Esther Goh | 10/10 | 4669 days | 29% |
Steffien | 10/10 | 4699 days | 29% |
Jill Homewood | 8/10 | 4723 days | 29% |
Armin Boehmer | 7/10 | 4725 days | 27% |
Anne King | 8/10 | 4739 days | 29% |
Hayley Atkinson | 10/10 | 4741 days | 29% |
Melanie | 6/10 | 4742 days | 25% |
Seth & Carla | 10/10 | 4744 days | 29% |
ToGy | 8/10 | 4759 days | 29% |
J Bliss | 9/10 | 4821 days | 29% |
James McColl | 7/10 | 4851 days | 27% |
neilqecosse | 9/10 | 4912 days | 29% |
cruisysue | 7/10 | 4943 days | 27% |
Sam papworth | 10/10 | 5064 days | 29% |
Jon_and_Family | 10/10 | 5065 days | 29% |
Gronewold Harm-Dierchs | 9/10 | 5080 days | 29% |
Steve & Pearl Baker | 9/10 | 5086 days | 29% |
Victoria Boolsen | 9/10 | 5088 days | 29% |
Tanya & Florian | 10/10 | 5090 days | 29% |
taniadeanryanbrittany | 9/10 | 5096 days | 29% |
Katie Mitchell | 10/10 | 5096 days | 29% |
Lenore Dejong | 9/10 | 5098 days | 29% |
Caroline Sheridan | 7/10 | 5100 days | 27% |
Jacqueline Comer | 9/10 | 5103 days | 29% |
Lauren Pestell | 10/10 | 5103 days | 29% |
John | 8/10 | 5108 days | 29% |
Van den Borne | 8/10 | 5110 days | 29% |
Julia | 9/10 | 5116 days | 29% |
georgiarose89 | 7/10 | 5155 days | 27% |
Lyndell | 7/10 | 5186 days | 27% |
Jill | 9/10 | 5216 days | 29% |
Andrew Hammond | 10/10 | 5247 days | 29% |
thomas merrin | 10/10 | 5430 days | 29% |
Marcus Kippner | 8/10 | 5452 days | 29% |
John Bost | 8/10 | 5461 days | 29% |
Jann Clar | 9/10 | 5470 days | 29% |
Pete Hallam | 8/10 | 5488 days | 29% |
Samantha Piekuta | 8/10 | 5498 days | 29% |
Gracieb | 9/10 | 5520 days | 29% |
wenerz | 8/10 | 5536 days | 29% |
TomL | 8/10 | 5581 days | 29% |
eowyn2k | 9/10 | 5581 days | 29% |
rincoln | 8/10 | 5581 days | 29% |
paulandcathy | 9/10 | 5612 days | 29% |
ToryL | 6/10 | 5673 days | 25% |
jessica | 8/10 | 5716 days | 29% |
DustyLaptop | 8/10 | 5734 days | 29% |
gerrys | 8/10 | 5750 days | 29% |
Sofie | 9/10 | 5765 days | 29% |
Johnnie | 8/10 | 5776 days | 29% |
Sally477 | 9/10 | 5796 days | 29% |
kymberlyw | 10/10 | 5796 days | 29% |
Becca1 | 10/10 | 5797 days | 29% |
Andy Baker | 8/10 | 5815 days | 29% |
amyd | 8/10 | 5826 days | 29% |
RichardB1 | 9/10 | 5830 days | 29% |
RobH | 10/10 | 5831 days | 29% |
Theresa | 10/10 | 5831 days | 29% |
Brian | 8/10 | 5834 days | 29% |
Amanda Williams | 10/10 | 5835 days | 29% |
Kelly23 | 10/10 | 5873 days | 29% |
Ellen | 10/10 | 5908 days | 29% |
Laura | 9/10 | 5921 days | 29% |
Jess | 10/10 | 5921 days | 29% |
Peter | 8/10 | 5970 days | 29% |
Davina | 8/10 | 5970 days | 29% |
Jennie | 8/10 | 6001 days | 29% |
Spike | 10/10 | 6001 days | 29% |
Zoe Summers | 7/10 | 6007 days | 27% |
Annie Walsh | 6/10 | 6011 days | 25% |
Tsmith | 9/10 | 6038 days | 29% |
Charlie Bond | 9/10 | 6076 days | 29% |
Rhys Howell | 10/10 | 6137 days | 29% |
Ben | 10/10 | 6166 days | 29% |
Benjamin Throk | 8/10 | 6174 days | 29% |
Elizabeth Woodruff | 9/10 | 6175 days | 29% |
Jason Page | 7/10 | 6175 days | 27% |
Stuart Bartram | 9/10 | 6178 days | 29% |
Klaus Uhl | 6/10 | 6178 days | 25% |
Beixin Wang | 10/10 | 6181 days | 29% |
Neil | 10/10 | 6186 days | 29% |
Emily Houston | 7/10 | 6192 days | 27% |
Kenneth and Mette | 10/10 | 6195 days | 29% |
Lena1 | 9/10 | 6195 days | 29% |
Pauline Thai | 8/10 | 6214 days | 29% |
Bex | 9/10 | 6222 days | 29% |
Rebekah Holbrook | 8/10 | 6223 days | 29% |
Simon Chettleburgh | 7/10 | 6223 days | 27% |
Stephen Brightman | 7/10 | 6223 days | 27% |
Tim | 9/10 | 6235 days | 29% |
Hugh McCarthy | 7/10 | 6242 days | 27% |
Dave Simmons | 10/10 | 6270 days | 29% |
purplekat99 | 10/10 | 6282 days | 29% |
Wendy Williams | 7/10 | 6287 days | 27% |
Rene Schotvanger | 8/10 | 6397 days | 29% |
Julie | 7/10 | 6481 days | 27% |
Svenja | 9/10 | 6511 days | 29% |
Michael | 9/10 | 6513 days | 29% |
Adi | 10/10 | 6521 days | 29% |
Kate | 7/10 | 6521 days | 27% |
Raul | 9/10 | 6530 days | 29% |
Hanneke | 7/10 | 6539 days | 27% |
Jennifer | 9/10 | 6549 days | 29% |
Ian | 9/10 | 6549 days | 29% |
Pam | 4/10 | 6551 days | 19% |
Fabian | 8/10 | 6553 days | 29% |
Helle | 9/10 | 6560 days | 29% |
beesom | 6/10 | 6561 days | 25% |
Albert | 6/10 | 6578 days | 25% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Luge Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Skyline Luge Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Luge Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.09% |
198 | -4.11% |
199 | -4.13% |
200 | -4.15% |
201 | -4.18% |
202 | -4.20% |
203 | -4.22% |
… | … |
2.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.