Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Luge Queenstown.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Skyline Luge Queenstown

Valid Reviews

162 Valid Reviews

The Skyline Luge Queenstown experience has a total of 163 reviews. There are 162 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 162 valid reviews:

Rating Count Percentage
10/10 39
24%
9/10 47
29%
8/10 40
25%
7/10 23
14%
6/10 9
6%
5/10 3
2%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.38% Average

The raw data average (mean) for all the Skyline Luge Queenstown valid reviews is 84.38% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

121 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 162 valid reviews, the experience has 121 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 121 face-to-face reviews:

Rating Count Percentage
10/10 25
21%
9/10 35
29%
8/10 32
26%
7/10 18
15%
6/10 8
7%
5/10 2
2%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

83.39% Average

The raw data average (mean) for all the Skyline Luge Queenstown face-to-face reviews is 83.39% and is based on 121 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

84.78%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Katrina 5/10 2628 days 78%
Nicole and Timm 10/10 2661 days 100%
Phil Baker 8/10 2663 days 98%
Jessica and Henry 9/10 2901 days 85%
Audeme Mechain 9/10 2903 days 85%
C Clarke 10/10 2925 days 85%
Alice Ormandy 7/10 2947 days 77%
Chloe Olsen 6/10 2950 days 72%
Natasha 9/10 2977 days 81%
Barbara Knops 8/10 2982 days 80%
Dries 9/10 2983 days 80%
Rebecca Holmes 6/10 2984 days 70%
Nathalie 10/10 2987 days 81%
Hannah Phoenix 9/10 2991 days 80%
Manu Liberta 10/10 2992 days 81%
Yee How 8/10 3000 days 79%
Nanda Dyke 8/10 3008 days 78%
Austin Jurgensmeyer 9/10 3031 days 78%
Niall Regan 8/10 3039 days 76%
Dita Vasquez 9/10 3052 days 76%
Chadd Holland 10/10 3240 days 66%
Josh Legge 8/10 3253 days 64%
Sonya Grimm 9/10 3254 days 65%
Laura Schafer 9/10 3287 days 63%
Remi Lopez 7/10 3288 days 59%
David Tholander 5/10 3288 days 48%
Melanie Kronbichler 8/10 3299 days 61%
Lea Watterson 9/10 3302 days 62%
Nicola Wiggan 8/10 3342 days 59%
Vanessa 9/10 3625 days 43%
Chris 7/10 3625 days 41%
Sam Smith 7/10 3634 days 40%
Ane Didriksen 9/10 3966 days 23%
Iris Anette Berger 9/10 3966 days 23%
Penny Lee 8/10 3973 days 23%
Kiernan Matthew 9/10 4027 days 20%
Paul Wallace 8/10 4034 days 19%
Daniel Danamer 9/10 4037 days 19%
Andrew Cattanach 8/10 4059 days 18%
Pioter Jurkowski 10/10 4059 days 18%
Rory Seaton 7/10 4060 days 17%
Emeline Dupre 7/10 4060 days 17%
Matthew H 10/10 4212 days 9%
hendrik king 8/10 4273 days 6%
Yves Vennewald 7/10 4352 days 1%
Pia Pitkala 8/10 4354 days 1%
Billy Koichopolos 10/10 4358 days 1%
Gina Lisi 10/10 4358 days 1%
Dave Mertzig 6/10 4365 days 0%
Lorna and Seb 5/10 4368 days 0%
Roeland Driessen 9/10 4424 days 29%
Dagette 10/10 4516 days 29%
Paul Kelly 10/10 4546 days 29%
Esther Goh 10/10 4669 days 29%
Steffien 10/10 4699 days 29%
Jill Homewood 8/10 4723 days 29%
Armin Boehmer 7/10 4725 days 27%
Anne King 8/10 4739 days 29%
Hayley Atkinson 10/10 4741 days 29%
Melanie 6/10 4742 days 25%
Seth & Carla 10/10 4744 days 29%
ToGy 8/10 4759 days 29%
J Bliss 9/10 4821 days 29%
James McColl 7/10 4851 days 27%
neilqecosse 9/10 4912 days 29%
cruisysue 7/10 4943 days 27%
Sam papworth 10/10 5064 days 29%
Jon_and_Family 10/10 5065 days 29%
Gronewold Harm-Dierchs 9/10 5080 days 29%
Steve & Pearl Baker 9/10 5086 days 29%
Victoria Boolsen 9/10 5088 days 29%
Tanya & Florian 10/10 5090 days 29%
taniadeanryanbrittany 9/10 5096 days 29%
Katie Mitchell 10/10 5096 days 29%
Lenore Dejong 9/10 5098 days 29%
Caroline Sheridan 7/10 5100 days 27%
Jacqueline Comer 9/10 5103 days 29%
Lauren Pestell 10/10 5103 days 29%
John 8/10 5108 days 29%
Van den Borne 8/10 5110 days 29%
Julia 9/10 5116 days 29%
georgiarose89 7/10 5155 days 27%
Lyndell 7/10 5186 days 27%
Jill 9/10 5216 days 29%
Andrew Hammond 10/10 5247 days 29%
thomas merrin 10/10 5430 days 29%
Marcus Kippner 8/10 5452 days 29%
John Bost 8/10 5461 days 29%
Jann Clar 9/10 5470 days 29%
Pete Hallam 8/10 5488 days 29%
Samantha Piekuta 8/10 5498 days 29%
Gracieb 9/10 5520 days 29%
wenerz 8/10 5536 days 29%
TomL 8/10 5581 days 29%
eowyn2k 9/10 5581 days 29%
rincoln 8/10 5581 days 29%
paulandcathy 9/10 5612 days 29%
ToryL 6/10 5673 days 25%
jessica 8/10 5716 days 29%
DustyLaptop 8/10 5734 days 29%
gerrys 8/10 5750 days 29%
Sofie 9/10 5765 days 29%
Johnnie 8/10 5776 days 29%
Sally477 9/10 5796 days 29%
kymberlyw 10/10 5796 days 29%
Becca1 10/10 5797 days 29%
Andy Baker 8/10 5815 days 29%
amyd 8/10 5826 days 29%
RichardB1 9/10 5830 days 29%
RobH 10/10 5831 days 29%
Theresa 10/10 5831 days 29%
Brian 8/10 5834 days 29%
Amanda Williams 10/10 5835 days 29%
Kelly23 10/10 5873 days 29%
Ellen 10/10 5908 days 29%
Laura 9/10 5921 days 29%
Jess 10/10 5921 days 29%
Peter 8/10 5970 days 29%
Davina 8/10 5970 days 29%
Jennie 8/10 6001 days 29%
Spike 10/10 6001 days 29%
Zoe Summers 7/10 6007 days 27%
Annie Walsh 6/10 6011 days 25%
Tsmith 9/10 6038 days 29%
Charlie Bond 9/10 6076 days 29%
Rhys Howell 10/10 6137 days 29%
Ben 10/10 6166 days 29%
Benjamin Throk 8/10 6174 days 29%
Elizabeth Woodruff 9/10 6175 days 29%
Jason Page 7/10 6175 days 27%
Stuart Bartram 9/10 6178 days 29%
Klaus Uhl 6/10 6178 days 25%
Beixin Wang 10/10 6181 days 29%
Neil 10/10 6186 days 29%
Emily Houston 7/10 6192 days 27%
Kenneth and Mette 10/10 6195 days 29%
Lena1 9/10 6195 days 29%
Pauline Thai 8/10 6214 days 29%
Bex 9/10 6222 days 29%
Rebekah Holbrook 8/10 6223 days 29%
Simon Chettleburgh 7/10 6223 days 27%
Stephen Brightman 7/10 6223 days 27%
Tim 9/10 6235 days 29%
Hugh McCarthy 7/10 6242 days 27%
Dave Simmons 10/10 6270 days 29%
purplekat99 10/10 6282 days 29%
Wendy Williams 7/10 6287 days 27%
Rene Schotvanger 8/10 6397 days 29%
Julie 7/10 6481 days 27%
Svenja 9/10 6511 days 29%
Michael 9/10 6513 days 29%
Adi 10/10 6521 days 29%
Kate 7/10 6521 days 27%
Raul 9/10 6530 days 29%
Hanneke 7/10 6539 days 27%
Jennifer 9/10 6549 days 29%
Ian 9/10 6549 days 29%
Pam 4/10 6551 days 19%
Fabian 8/10 6553 days 29%
Helle 9/10 6560 days 29%
beesom 6/10 6561 days 25%
Albert 6/10 6578 days 25%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Luge Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.15% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Skyline Luge Queenstown experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Skyline Luge Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.09%
198 -4.11%
199 -4.13%
200 -4.15%
201 -4.18%
202 -4.20%
203 -4.22%

Balancing Adjustment

2.83% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

83%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.