Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
300 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 305 reviews. There are 300 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 300 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
68% |
| 9/10 | 62 |
|
21% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.33% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.33% and is based on 300 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 300 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1740 days | 100% |
| C & A Betts | 10/10 | 1768 days | 96% |
| Joy | 10/10 | 1953 days | 88% |
| Julie Ng | 10/10 | 1953 days | 88% |
| David Jones | 10/10 | 1984 days | 87% |
| Leandro Haedo | 10/10 | 1984 days | 87% |
| Amanda Lawson | 10/10 | 1984 days | 87% |
| Ken Clearwater | 10/10 | 1984 days | 87% |
| Jennifer Bixby | 10/10 | 2105 days | 82% |
| Michiel Jelijs | 10/10 | 2106 days | 82% |
| Jamie Carey | 10/10 | 2106 days | 82% |
| Robert Schwall | 10/10 | 2106 days | 82% |
| Nicky Bromhall | 9/10 | 2134 days | 80% |
| Timthang | 9/10 | 2134 days | 80% |
| Pastore pierrick | 9/10 | 2165 days | 79% |
| Chiara Rossi | 9/10 | 2165 days | 79% |
| Chiara Rossi | 9/10 | 2165 days | 79% |
| Mike Bromfield | 9/10 | 2165 days | 79% |
| Daniel Lamere | 10/10 | 2166 days | 80% |
| NICHOLAS JEUNE | 10/10 | 2166 days | 80% |
| Matthias Van de veire | 9/10 | 2166 days | 79% |
| neil dougall | 10/10 | 2166 days | 80% |
| Tracey Armstrong | 9/10 | 2166 days | 79% |
| Maria Sainis | 10/10 | 2166 days | 80% |
| Christine Wegener | 10/10 | 2196 days | 79% |
| Olli Jääsaari | 9/10 | 2196 days | 78% |
| JACKIE EHRHARDT | 10/10 | 2197 days | 79% |
| Mandy Chee | 6/10 | 2226 days | 67% |
| lainie epstein | 8/10 | 2226 days | 76% |
| John van Herk | 10/10 | 2226 days | 78% |
| Bernard | 9/10 | 2227 days | 77% |
| Paul Russell | 10/10 | 2257 days | 77% |
| Sara Jensen | 10/10 | 2257 days | 77% |
| Stella Wilson | 10/10 | 2257 days | 77% |
| Dennis Rijbroek | 9/10 | 2287 days | 75% |
| Linda Gallagher | 10/10 | 2288 days | 76% |
| Marco Moreira | 9/10 | 2318 days | 74% |
| Happy camper | 10/10 | 2319 days | 74% |
| Jan Grävemeyer | 9/10 | 2349 days | 73% |
| Graça Roquette | 10/10 | 2380 days | 72% |
| Danny Mao | 10/10 | 2380 days | 72% |
| Chloe Bullock | 10/10 | 2380 days | 72% |
| Kate Tipton | 10/10 | 2410 days | 71% |
| Savilla Manuel | 10/10 | 2411 days | 71% |
| Olivier Gergaud | 10/10 | 2440 days | 70% |
| sheena tan | 8/10 | 2441 days | 69% |
| Christine Pooley | 10/10 | 2441 days | 70% |
| Alisa Failor | 10/10 | 2441 days | 70% |
| Aimee Spevak | 10/10 | 2471 days | 69% |
| Winston Bell | 10/10 | 2471 days | 69% |
| Irene Weinkogl | 8/10 | 2471 days | 68% |
| Cory | 10/10 | 2472 days | 69% |
| Tony O’Neill | 9/10 | 2472 days | 68% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2472 days | 69% |
| paul engerand | 10/10 | 2472 days | 69% |
| Paul Smith | 10/10 | 2472 days | 69% |
| Tobias Geiger | 8/10 | 2499 days | 67% |
| Pierre Lemaistre | 9/10 | 2499 days | 67% |
| Melanie Berger | 8/10 | 2499 days | 67% |
| Georges BOUDIN | 9/10 | 2499 days | 67% |
| Tami Bass | 10/10 | 2499 days | 68% |
| Jonathan Taverner | 10/10 | 2499 days | 68% |
| Joanne Enders | 10/10 | 2500 days | 68% |
| Theo Stockmann | 10/10 | 2500 days | 68% |
| agnes janszen | 10/10 | 2530 days | 67% |
| Claire Cherrington | 10/10 | 2530 days | 67% |
| Maria van Loon | 10/10 | 2530 days | 67% |
| Jackie Sue | 10/10 | 2531 days | 67% |
| Alexandra Brown | 10/10 | 2531 days | 67% |
| Paolo Mauro | 10/10 | 2531 days | 67% |
| Matthew Parkman | 10/10 | 2531 days | 67% |
| Tom | 10/10 | 2531 days | 67% |
| Timothy McFadden | 10/10 | 2561 days | 66% |
| Jan Hoffmann | 10/10 | 2561 days | 66% |
| aneta thomsen | 8/10 | 2561 days | 64% |
| Xavier Bracquart | 9/10 | 2561 days | 65% |
| NZroadtrippers | 10/10 | 2562 days | 66% |
| Annabel Mason | 10/10 | 2562 days | 66% |
| Oz and Tina | 10/10 | 2562 days | 66% |
| t h | 10/10 | 2562 days | 66% |
| Claire | 10/10 | 2562 days | 66% |
| Cindy | 10/10 | 2562 days | 66% |
| Sharon Burgess | 10/10 | 2591 days | 65% |
| Boris Leroy | 9/10 | 2591 days | 64% |
| John Wells | 10/10 | 2591 days | 65% |
| javier garcia | 9/10 | 2591 days | 64% |
| Rosanna Nolan | 10/10 | 2591 days | 65% |
| Omid Shahani | 10/10 | 2591 days | 65% |
| Thierry GACHES | 9/10 | 2592 days | 64% |
| Steve Mitchell | 9/10 | 2592 days | 64% |
| Dallas Cluff | 10/10 | 2592 days | 65% |
| Mustaqeem | 10/10 | 2592 days | 65% |
| Diogo Loureiro | 10/10 | 2592 days | 65% |
| Thibaut Drevet | 10/10 | 2592 days | 65% |
| Jude Ong | 10/10 | 2622 days | 63% |
| Todd Weibel | 3/10 | 2623 days | 34% |
| Andrew Brealey | 10/10 | 2623 days | 63% |
| Edward Lowe | 10/10 | 2623 days | 63% |
| Georgia Nery | 10/10 | 2652 days | 62% |
| Kelli Rumore | 10/10 | 2652 days | 62% |
| Kristy | 10/10 | 2653 days | 62% |
| Gillian Hancock | 10/10 | 2653 days | 62% |
| Nichola Stretch | 10/10 | 2683 days | 61% |
| Loh | 10/10 | 2684 days | 61% |
| Vivien Soh | 10/10 | 2684 days | 61% |
| Melissa Hsu | 10/10 | 2715 days | 60% |
| Nicolas Mollet | 10/10 | 2775 days | 58% |
| Jess Ballard | 10/10 | 2775 days | 58% |
| Steve Wilkinson | 10/10 | 2776 days | 58% |
| Jack | 10/10 | 2776 days | 58% |
| Karyn Rayner | 9/10 | 2805 days | 56% |
| Julie Crawshaw | 9/10 | 2805 days | 56% |
| Debbie Wight | 9/10 | 2805 days | 56% |
| David Elliott | 10/10 | 2806 days | 57% |
| Donna Green | 10/10 | 2806 days | 57% |
| anaisbitt@live.com | 10/10 | 2806 days | 57% |
| Jarrod Pudsey | 10/10 | 2806 days | 57% |
| Tabea | 10/10 | 2806 days | 57% |
| Gabriel Santos | 10/10 | 2806 days | 57% |
| Dan Parker | 4/10 | 2836 days | 36% |
| Greg Parry | 10/10 | 2836 days | 56% |
| Laura Porter | 10/10 | 2836 days | 56% |
| Jesper Christensen | 10/10 | 2836 days | 56% |
| Anna Leonard | 10/10 | 2837 days | 56% |
| Ruben Roa Hernandez | 9/10 | 2837 days | 55% |
| Rory Baynes | 10/10 | 2864 days | 55% |
| Sally Irving | 10/10 | 2864 days | 55% |
| jason bassett | 10/10 | 2864 days | 55% |
| Chris Blackwell | 9/10 | 2865 days | 54% |
| Rachelle Philippen | 9/10 | 2865 days | 54% |
| Gordon Hughes | 9/10 | 2895 days | 53% |
| Henk Siegers | 7/10 | 2895 days | 50% |
| Johannes Partheymueller | 10/10 | 2895 days | 54% |
| Emily Freistatter | 9/10 | 2895 days | 53% |
| Pierre Mangin | 9/10 | 2895 days | 53% |
| Nz Traveller | 10/10 | 2895 days | 54% |
| Andy Grayshon | 10/10 | 2895 days | 54% |
| Rozanna Kyle-Robinson | 10/10 | 2895 days | 54% |
| Don Rostedt | 9/10 | 2895 days | 53% |
| martin shale | 10/10 | 2895 days | 54% |
| Mick Havill | 10/10 | 2926 days | 52% |
| Nicole Long | 7/10 | 2926 days | 49% |
| Lindsay Baugh | 10/10 | 2926 days | 52% |
| Pete Halsall | 10/10 | 2926 days | 52% |
| Anika Lakhani | 10/10 | 2926 days | 52% |
| Marjeta Kuralt | 10/10 | 2926 days | 52% |
| Michael Thomas Hermawan | 10/10 | 2956 days | 51% |
| Chris Oberson | 10/10 | 2956 days | 51% |
| Wilson Ting | 9/10 | 2956 days | 51% |
| NOR HISHAM HAJI ALI | 10/10 | 2987 days | 50% |
| Faustino Merlo | 9/10 | 2987 days | 50% |
| Anya Staal | 10/10 | 2987 days | 50% |
| Alan Bannister | 10/10 | 2987 days | 50% |
| Scott Wallis | 8/10 | 2987 days | 49% |
| Ed Shaddick | 10/10 | 3017 days | 49% |
| Rick Hall | 10/10 | 3017 days | 49% |
| Vanessa Paran | 10/10 | 3017 days | 49% |
| Che Junaid Mayet | 10/10 | 3017 days | 49% |
| Happy camper | 10/10 | 3048 days | 48% |
| meghan cuming | 10/10 | 3048 days | 48% |
| Viki Withers | 10/10 | 3079 days | 47% |
| Paul Thompson | 10/10 | 3109 days | 46% |
| Carl Murray | 2/10 | 3140 days | 20% |
| Jared Sartee | 10/10 | 3170 days | 44% |
| Shardul Phadnis | 6/10 | 3170 days | 37% |
| Judy Lawlor | 10/10 | 3170 days | 44% |
| Craig Mckay | 9/10 | 3170 days | 43% |
| Tracy Mering Stephen Law | 9/10 | 3170 days | 43% |
| Dennis Andrews | 10/10 | 3170 days | 44% |
| Nick Borland | 10/10 | 3170 days | 44% |
| Sjoerd Tolsma | 9/10 | 3180 days | 25% |
| Craig McKay | 10/10 | 3190 days | 26% |
| Rosalind Russell | 9/10 | 3201 days | 42% |
| Michal Snehota | 10/10 | 3201 days | 42% |
| murray keig | 10/10 | 3201 days | 42% |
| C Clarke | 8/10 | 3223 days | 24% |
| Clare Yeh | 10/10 | 3229 days | 41% |
| Cadey Korson | 9/10 | 3229 days | 41% |
| Matthew Parkman | 10/10 | 3229 days | 41% |
| Lynn Newhouse | 10/10 | 3229 days | 41% |
| Judy Little | 10/10 | 3229 days | 41% |
| Alice Ormandy | 9/10 | 3245 days | 24% |
| David Tomlinson | 10/10 | 3260 days | 40% |
| John Malone | 8/10 | 3260 days | 39% |
| Marcello Rossini | 9/10 | 3260 days | 40% |
| Leonie Westerhot | 10/10 | 3278 days | 24% |
| Jesse Arthur | 10/10 | 3291 days | 39% |
| Julie Manchester | 10/10 | 3291 days | 39% |
| Carine Av | 10/10 | 3321 days | 38% |
| hans soerensen | 10/10 | 3321 days | 38% |
| Jude Ong | 10/10 | 3321 days | 38% |
| liwen chan | 10/10 | 3321 days | 38% |
| Dalila Mohammed Isa | 8/10 | 3321 days | 37% |
| Wayne Fisher | 9/10 | 3321 days | 38% |
| Gary Ong | 1/10 | 3352 days | 15% |
| Tanya Davies | 9/10 | 3352 days | 37% |
| Heather D | 10/10 | 3382 days | 36% |
| Chea Hao Wong | 10/10 | 3382 days | 36% |
| Ashleigh McCord | 9/10 | 3382 days | 35% |
| Russel Brewty | 9/10 | 3413 days | 34% |
| Pieter Jacobs | 10/10 | 3413 days | 35% |
| Franck Mazas | 9/10 | 3413 days | 34% |
| Matt Tsagopoulos | 10/10 | 3413 days | 35% |
| Kuldeep Nandurkar | 10/10 | 3444 days | 34% |
| weeping ng | 10/10 | 3474 days | 33% |
| Brent Grohman | 10/10 | 3505 days | 31% |
| Ainsley Farrell | 10/10 | 3505 days | 31% |
| Anne Coleman | 10/10 | 3505 days | 31% |
| Casey Blyth | 10/10 | 3535 days | 30% |
| Sim | 10/10 | 3535 days | 30% |
| Lisa Lomas | 10/10 | 3535 days | 30% |
| Amber Jordan | 9/10 | 3535 days | 30% |
| Maarten Simons | 8/10 | 3546 days | 17% |
| Jenny Young | 10/10 | 3556 days | 18% |
| Bob van Hest | 10/10 | 3566 days | 29% |
| Maike Santelmann | 8/10 | 3585 days | 16% |
| Hakim Naj | 9/10 | 3595 days | 28% |
| costa | 9/10 | 3595 days | 28% |
| haslina mohamad | 10/10 | 3596 days | 28% |
| delphine | 7/10 | 3596 days | 26% |
| Damien Brocklejhurst | 9/10 | 3596 days | 28% |
| Chris Simpson | 10/10 | 3617 days | 16% |
| Martin S | 10/10 | 3626 days | 27% |
| Douglas Pinn | 10/10 | 3626 days | 27% |
| Alison Firth | 10/10 | 3627 days | 27% |
| Ben Chong | 9/10 | 3657 days | 26% |
| Konstantinos Parsalidis | 10/10 | 3657 days | 26% |
| Silke Richter | 10/10 | 3658 days | 26% |
| Mónica García | 10/10 | 3688 days | 25% |
| streviews | 10/10 | 3718 days | 24% |
| Lynne Cornish | 10/10 | 3719 days | 24% |
| thomas boutard | 10/10 | 3780 days | 21% |
| Marianne Smith | 10/10 | 3810 days | 20% |
| Melinda McNamara | 9/10 | 3810 days | 20% |
| M E Black | 10/10 | 3840 days | 19% |
| michellehendriks5 | 10/10 | 3840 days | 19% |
| Brendan Collins | 10/10 | 3871 days | 18% |
| Adam Munro | 10/10 | 3901 days | 17% |
| Angela Yore | 10/10 | 3901 days | 17% |
| Emma Keegan | 6/10 | 3901 days | 15% |
| Andy Biggins | 8/10 | 3932 days | 16% |
| P Kolk | 10/10 | 3932 days | 16% |
| Dimitri Jacobs | 10/10 | 3960 days | 15% |
| Thomas Sartorius | 10/10 | 3960 days | 15% |
| Jane Curren | 10/10 | 3960 days | 15% |
| Morgan Thomas | 10/10 | 4022 days | 13% |
| Autocaravanista | 10/10 | 4052 days | 12% |
| M Bailey | 10/10 | 4083 days | 10% |
| Dustin Strong | 10/10 | 4113 days | 9% |
| Daniel Field | 10/10 | 4145 days | 8% |
| Nuria Rivas | 10/10 | 4176 days | 7% |
| Ash K | 10/10 | 4206 days | 6% |
| ashbyg | 10/10 | 4237 days | 5% |
| Andrei Kuek | 10/10 | 4237 days | 5% |
| Wilma Heij | 9/10 | 4267 days | 4% |
| Mark McCadden | 10/10 | 4267 days | 4% |
| Chris Jackson | 10/10 | 4267 days | 4% |
| Vince V. | 10/10 | 4267 days | 4% |
| Nicholas Chapman | 10/10 | 4267 days | 4% |
| Thomas Chacko | 10/10 | 4298 days | 3% |
| Linda Simpson | 9/10 | 4298 days | 3% |
| Tim | 9/10 | 4326 days | 2% |
| Eran Israel | 10/10 | 4326 days | 2% |
| Filip Goles | 10/10 | 4357 days | 0% |
| Johan Hereora Hummerhielm | 2/10 | 4357 days | 0% |
| JoMary Smith | 7/10 | 4357 days | 0% |
| Christine Jepp | 10/10 | 4357 days | 0% |
| Simon Fayers | 10/10 | 4388 days | 18% |
| Dutchie | 9/10 | 4388 days | 18% |
| Peter Krivanek | 10/10 | 4388 days | 18% |
| Anne Beveridge | 9/10 | 4418 days | 18% |
| John | 10/10 | 4418 days | 18% |
| Michael M | 10/10 | 4479 days | 18% |
| marianne van eykelenborg | 10/10 | 4479 days | 18% |
| Paul Molloy | 10/10 | 4479 days | 18% |
| Poko Tapurau | 10/10 | 4510 days | 18% |
| Brent Gowan | 10/10 | 4571 days | 18% |
| Mirza | 8/10 | 4722 days | 18% |
| Ann | 10/10 | 4722 days | 18% |
| Jonathan Falgren | 10/10 | 4722 days | 18% |
| Philip Dickie | 10/10 | 4996 days | 18% |
| DavidB | 7/10 | 5028 days | 17% |
| Alan Findlay | 9/10 | 5043 days | 11% |
| Whistlerdewd | 10/10 | 5057 days | 18% |
| Dexter | 10/10 | 5333 days | 18% |
| G Elliason | 7/10 | 5408 days | 10% |
| paris claire | 10/10 | 5409 days | 11% |
| Ron | 9/10 | 5514 days | 18% |
| Bob Kusesia | 10/10 | 5760 days | 11% |
| Ian Watson | 10/10 | 5760 days | 11% |
| M and H Lunn | 8/10 | 5768 days | 10% |
| David Hobson | 8/10 | 5779 days | 10% |
| Carina Raeder | 9/10 | 5785 days | 11% |
| Hans & Karin | 7/10 | 5853 days | 10% |
| andrew walmsley | 10/10 | 6063 days | 18% |
| MiepS | 9/10 | 6081 days | 11% |
| Ning Chan | 9/10 | 6093 days | 18% |
| LindaV | 8/10 | 6127 days | 10% |
| Oscar | 7/10 | 6473 days | 10% |
| Peter | 9/10 | 6875 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.