Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
300 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 305 reviews. There are 300 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 300 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
68% |
| 9/10 | 62 |
|
21% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.33% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.33% and is based on 300 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 300 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1752 days | 100% |
| C & A Betts | 10/10 | 1780 days | 96% |
| Joy | 10/10 | 1964 days | 89% |
| Julie Ng | 10/10 | 1964 days | 89% |
| David Jones | 10/10 | 1995 days | 88% |
| Leandro Haedo | 10/10 | 1995 days | 88% |
| Amanda Lawson | 10/10 | 1995 days | 88% |
| Ken Clearwater | 10/10 | 1995 days | 88% |
| Jennifer Bixby | 10/10 | 2117 days | 83% |
| Michiel Jelijs | 10/10 | 2118 days | 83% |
| Jamie Carey | 10/10 | 2118 days | 83% |
| Robert Schwall | 10/10 | 2118 days | 83% |
| Nicky Bromhall | 9/10 | 2146 days | 82% |
| Timthang | 9/10 | 2146 days | 82% |
| Pastore pierrick | 9/10 | 2177 days | 80% |
| Chiara Rossi | 9/10 | 2177 days | 80% |
| Chiara Rossi | 9/10 | 2177 days | 80% |
| Mike Bromfield | 9/10 | 2177 days | 80% |
| Daniel Lamere | 10/10 | 2178 days | 81% |
| NICHOLAS JEUNE | 10/10 | 2178 days | 81% |
| Matthias Van de veire | 9/10 | 2178 days | 80% |
| neil dougall | 10/10 | 2178 days | 81% |
| Tracey Armstrong | 9/10 | 2178 days | 80% |
| Maria Sainis | 10/10 | 2178 days | 81% |
| Christine Wegener | 10/10 | 2208 days | 80% |
| Olli Jääsaari | 9/10 | 2208 days | 79% |
| JACKIE EHRHARDT | 10/10 | 2209 days | 80% |
| Mandy Chee | 6/10 | 2238 days | 68% |
| lainie epstein | 8/10 | 2238 days | 77% |
| John van Herk | 10/10 | 2238 days | 79% |
| Bernard | 9/10 | 2239 days | 78% |
| Paul Russell | 10/10 | 2269 days | 78% |
| Sara Jensen | 10/10 | 2269 days | 78% |
| Stella Wilson | 10/10 | 2269 days | 78% |
| Dennis Rijbroek | 9/10 | 2299 days | 76% |
| Linda Gallagher | 10/10 | 2299 days | 77% |
| Marco Moreira | 9/10 | 2330 days | 75% |
| Happy camper | 10/10 | 2330 days | 76% |
| Jan Grävemeyer | 9/10 | 2361 days | 74% |
| Graça Roquette | 10/10 | 2391 days | 73% |
| Danny Mao | 10/10 | 2391 days | 73% |
| Chloe Bullock | 10/10 | 2391 days | 73% |
| Kate Tipton | 10/10 | 2422 days | 72% |
| Savilla Manuel | 10/10 | 2422 days | 72% |
| Olivier Gergaud | 10/10 | 2452 days | 71% |
| sheena tan | 8/10 | 2453 days | 70% |
| Christine Pooley | 10/10 | 2453 days | 71% |
| Alisa Failor | 10/10 | 2453 days | 71% |
| Aimee Spevak | 10/10 | 2483 days | 70% |
| Winston Bell | 10/10 | 2483 days | 70% |
| Irene Weinkogl | 8/10 | 2483 days | 69% |
| Cory | 10/10 | 2484 days | 70% |
| Tony O’Neill | 9/10 | 2484 days | 69% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2484 days | 70% |
| paul engerand | 10/10 | 2484 days | 70% |
| Paul Smith | 10/10 | 2484 days | 70% |
| Tobias Geiger | 8/10 | 2511 days | 68% |
| Pierre Lemaistre | 9/10 | 2511 days | 68% |
| Melanie Berger | 8/10 | 2511 days | 68% |
| Georges BOUDIN | 9/10 | 2511 days | 68% |
| Tami Bass | 10/10 | 2511 days | 69% |
| Jonathan Taverner | 10/10 | 2511 days | 69% |
| Joanne Enders | 10/10 | 2512 days | 69% |
| Theo Stockmann | 10/10 | 2512 days | 69% |
| agnes janszen | 10/10 | 2542 days | 68% |
| Claire Cherrington | 10/10 | 2542 days | 68% |
| Maria van Loon | 10/10 | 2542 days | 68% |
| Jackie Sue | 10/10 | 2543 days | 68% |
| Alexandra Brown | 10/10 | 2543 days | 68% |
| Paolo Mauro | 10/10 | 2543 days | 68% |
| Matthew Parkman | 10/10 | 2543 days | 68% |
| Tom | 10/10 | 2543 days | 68% |
| Timothy McFadden | 10/10 | 2573 days | 67% |
| Jan Hoffmann | 10/10 | 2573 days | 67% |
| aneta thomsen | 8/10 | 2573 days | 65% |
| Xavier Bracquart | 9/10 | 2573 days | 66% |
| NZroadtrippers | 10/10 | 2574 days | 67% |
| Annabel Mason | 10/10 | 2574 days | 67% |
| Oz and Tina | 10/10 | 2574 days | 67% |
| t h | 10/10 | 2574 days | 67% |
| Claire | 10/10 | 2574 days | 67% |
| Cindy | 10/10 | 2574 days | 67% |
| Sharon Burgess | 10/10 | 2603 days | 65% |
| Boris Leroy | 9/10 | 2603 days | 65% |
| John Wells | 10/10 | 2603 days | 65% |
| javier garcia | 9/10 | 2603 days | 65% |
| Rosanna Nolan | 10/10 | 2603 days | 65% |
| Omid Shahani | 10/10 | 2603 days | 65% |
| Thierry GACHES | 9/10 | 2604 days | 65% |
| Steve Mitchell | 9/10 | 2604 days | 65% |
| Dallas Cluff | 10/10 | 2604 days | 65% |
| Mustaqeem | 10/10 | 2604 days | 65% |
| Diogo Loureiro | 10/10 | 2604 days | 65% |
| Thibaut Drevet | 10/10 | 2604 days | 65% |
| Jude Ong | 10/10 | 2634 days | 64% |
| Todd Weibel | 3/10 | 2635 days | 35% |
| Andrew Brealey | 10/10 | 2635 days | 64% |
| Edward Lowe | 10/10 | 2635 days | 64% |
| Georgia Nery | 10/10 | 2664 days | 63% |
| Kelli Rumore | 10/10 | 2664 days | 63% |
| Kristy | 10/10 | 2664 days | 63% |
| Gillian Hancock | 10/10 | 2664 days | 63% |
| Nichola Stretch | 10/10 | 2695 days | 62% |
| Loh | 10/10 | 2695 days | 62% |
| Vivien Soh | 10/10 | 2695 days | 62% |
| Melissa Hsu | 10/10 | 2726 days | 61% |
| Nicolas Mollet | 10/10 | 2787 days | 59% |
| Jess Ballard | 10/10 | 2787 days | 59% |
| Steve Wilkinson | 10/10 | 2787 days | 59% |
| Jack | 10/10 | 2787 days | 59% |
| Karyn Rayner | 9/10 | 2817 days | 57% |
| Julie Crawshaw | 9/10 | 2817 days | 57% |
| Debbie Wight | 9/10 | 2817 days | 57% |
| David Elliott | 10/10 | 2818 days | 58% |
| Donna Green | 10/10 | 2818 days | 58% |
| anaisbitt@live.com | 10/10 | 2818 days | 58% |
| Jarrod Pudsey | 10/10 | 2818 days | 58% |
| Tabea | 10/10 | 2818 days | 58% |
| Gabriel Santos | 10/10 | 2818 days | 58% |
| Dan Parker | 4/10 | 2848 days | 37% |
| Greg Parry | 10/10 | 2848 days | 56% |
| Laura Porter | 10/10 | 2848 days | 56% |
| Jesper Christensen | 10/10 | 2848 days | 56% |
| Anna Leonard | 10/10 | 2849 days | 56% |
| Ruben Roa Hernandez | 9/10 | 2849 days | 56% |
| Rory Baynes | 10/10 | 2876 days | 55% |
| Sally Irving | 10/10 | 2876 days | 55% |
| jason bassett | 10/10 | 2876 days | 55% |
| Chris Blackwell | 9/10 | 2877 days | 55% |
| Rachelle Philippen | 9/10 | 2877 days | 55% |
| Gordon Hughes | 9/10 | 2907 days | 54% |
| Henk Siegers | 7/10 | 2907 days | 50% |
| Johannes Partheymueller | 10/10 | 2907 days | 54% |
| Emily Freistatter | 9/10 | 2907 days | 54% |
| Pierre Mangin | 9/10 | 2907 days | 54% |
| Nz Traveller | 10/10 | 2907 days | 54% |
| Andy Grayshon | 10/10 | 2907 days | 54% |
| Rozanna Kyle-Robinson | 10/10 | 2907 days | 54% |
| Don Rostedt | 9/10 | 2907 days | 54% |
| martin shale | 10/10 | 2907 days | 54% |
| Mick Havill | 10/10 | 2938 days | 53% |
| Nicole Long | 7/10 | 2938 days | 49% |
| Lindsay Baugh | 10/10 | 2938 days | 53% |
| Pete Halsall | 10/10 | 2938 days | 53% |
| Anika Lakhani | 10/10 | 2938 days | 53% |
| Marjeta Kuralt | 10/10 | 2938 days | 53% |
| Michael Thomas Hermawan | 10/10 | 2968 days | 52% |
| Chris Oberson | 10/10 | 2968 days | 52% |
| Wilson Ting | 9/10 | 2968 days | 51% |
| NOR HISHAM HAJI ALI | 10/10 | 2999 days | 51% |
| Faustino Merlo | 9/10 | 2999 days | 50% |
| Anya Staal | 10/10 | 2999 days | 51% |
| Alan Bannister | 10/10 | 2999 days | 51% |
| Scott Wallis | 8/10 | 2999 days | 50% |
| Ed Shaddick | 10/10 | 3029 days | 50% |
| Rick Hall | 10/10 | 3029 days | 50% |
| Vanessa Paran | 10/10 | 3029 days | 50% |
| Che Junaid Mayet | 10/10 | 3029 days | 50% |
| Happy camper | 10/10 | 3060 days | 49% |
| meghan cuming | 10/10 | 3060 days | 49% |
| Viki Withers | 10/10 | 3091 days | 47% |
| Paul Thompson | 10/10 | 3121 days | 46% |
| Carl Murray | 2/10 | 3152 days | 20% |
| Jared Sartee | 10/10 | 3182 days | 44% |
| Shardul Phadnis | 6/10 | 3182 days | 38% |
| Judy Lawlor | 10/10 | 3182 days | 44% |
| Craig Mckay | 9/10 | 3182 days | 44% |
| Tracy Mering Stephen Law | 9/10 | 3182 days | 44% |
| Dennis Andrews | 10/10 | 3182 days | 44% |
| Nick Borland | 10/10 | 3182 days | 44% |
| Sjoerd Tolsma | 9/10 | 3192 days | 26% |
| Craig McKay | 10/10 | 3202 days | 26% |
| Rosalind Russell | 9/10 | 3213 days | 43% |
| Michal Snehota | 10/10 | 3213 days | 43% |
| murray keig | 10/10 | 3213 days | 43% |
| C Clarke | 8/10 | 3235 days | 25% |
| Clare Yeh | 10/10 | 3241 days | 42% |
| Cadey Korson | 9/10 | 3241 days | 41% |
| Matthew Parkman | 10/10 | 3241 days | 42% |
| Lynn Newhouse | 10/10 | 3241 days | 42% |
| Judy Little | 10/10 | 3241 days | 42% |
| Alice Ormandy | 9/10 | 3257 days | 24% |
| David Tomlinson | 10/10 | 3272 days | 41% |
| John Malone | 8/10 | 3272 days | 40% |
| Marcello Rossini | 9/10 | 3272 days | 40% |
| Leonie Westerhot | 10/10 | 3290 days | 24% |
| Jesse Arthur | 10/10 | 3303 days | 40% |
| Julie Manchester | 10/10 | 3303 days | 40% |
| Carine Av | 10/10 | 3333 days | 39% |
| hans soerensen | 10/10 | 3333 days | 39% |
| Jude Ong | 10/10 | 3333 days | 39% |
| liwen chan | 10/10 | 3333 days | 39% |
| Dalila Mohammed Isa | 8/10 | 3333 days | 38% |
| Wayne Fisher | 9/10 | 3333 days | 38% |
| Gary Ong | 1/10 | 3364 days | 15% |
| Tanya Davies | 9/10 | 3364 days | 37% |
| Heather D | 10/10 | 3394 days | 36% |
| Chea Hao Wong | 10/10 | 3394 days | 36% |
| Ashleigh McCord | 9/10 | 3394 days | 36% |
| Russel Brewty | 9/10 | 3425 days | 35% |
| Pieter Jacobs | 10/10 | 3425 days | 35% |
| Franck Mazas | 9/10 | 3425 days | 35% |
| Matt Tsagopoulos | 10/10 | 3425 days | 35% |
| Kuldeep Nandurkar | 10/10 | 3456 days | 34% |
| weeping ng | 10/10 | 3486 days | 33% |
| Brent Grohman | 10/10 | 3517 days | 32% |
| Ainsley Farrell | 10/10 | 3517 days | 32% |
| Anne Coleman | 10/10 | 3517 days | 32% |
| Casey Blyth | 10/10 | 3547 days | 31% |
| Sim | 10/10 | 3547 days | 31% |
| Lisa Lomas | 10/10 | 3547 days | 31% |
| Amber Jordan | 9/10 | 3547 days | 30% |
| Maarten Simons | 8/10 | 3558 days | 18% |
| Jenny Young | 10/10 | 3568 days | 18% |
| Bob van Hest | 10/10 | 3578 days | 29% |
| Maike Santelmann | 8/10 | 3597 days | 17% |
| Hakim Naj | 9/10 | 3607 days | 28% |
| costa | 9/10 | 3607 days | 28% |
| haslina mohamad | 10/10 | 3608 days | 28% |
| delphine | 7/10 | 3608 days | 26% |
| Damien Brocklejhurst | 9/10 | 3608 days | 28% |
| Chris Simpson | 10/10 | 3629 days | 17% |
| Martin S | 10/10 | 3638 days | 27% |
| Douglas Pinn | 10/10 | 3638 days | 27% |
| Alison Firth | 10/10 | 3639 days | 27% |
| Ben Chong | 9/10 | 3669 days | 26% |
| Konstantinos Parsalidis | 10/10 | 3669 days | 26% |
| Silke Richter | 10/10 | 3670 days | 26% |
| Mónica García | 10/10 | 3700 days | 25% |
| streviews | 10/10 | 3730 days | 24% |
| Lynne Cornish | 10/10 | 3731 days | 24% |
| thomas boutard | 10/10 | 3791 days | 22% |
| Marianne Smith | 10/10 | 3822 days | 20% |
| Melinda McNamara | 9/10 | 3822 days | 20% |
| M E Black | 10/10 | 3852 days | 19% |
| michellehendriks5 | 10/10 | 3852 days | 19% |
| Brendan Collins | 10/10 | 3883 days | 18% |
| Adam Munro | 10/10 | 3913 days | 17% |
| Angela Yore | 10/10 | 3913 days | 17% |
| Emma Keegan | 6/10 | 3913 days | 15% |
| Andy Biggins | 8/10 | 3944 days | 16% |
| P Kolk | 10/10 | 3944 days | 16% |
| Dimitri Jacobs | 10/10 | 3972 days | 15% |
| Thomas Sartorius | 10/10 | 3972 days | 15% |
| Jane Curren | 10/10 | 3972 days | 15% |
| Morgan Thomas | 10/10 | 4034 days | 13% |
| Autocaravanista | 10/10 | 4064 days | 11% |
| M Bailey | 10/10 | 4095 days | 10% |
| Dustin Strong | 10/10 | 4125 days | 9% |
| Daniel Field | 10/10 | 4156 days | 8% |
| Nuria Rivas | 10/10 | 4187 days | 7% |
| Ash K | 10/10 | 4217 days | 6% |
| ashbyg | 10/10 | 4248 days | 5% |
| Andrei Kuek | 10/10 | 4248 days | 5% |
| Wilma Heij | 9/10 | 4279 days | 4% |
| Mark McCadden | 10/10 | 4279 days | 4% |
| Chris Jackson | 10/10 | 4279 days | 4% |
| Vince V. | 10/10 | 4279 days | 4% |
| Nicholas Chapman | 10/10 | 4279 days | 4% |
| Thomas Chacko | 10/10 | 4310 days | 2% |
| Linda Simpson | 9/10 | 4310 days | 2% |
| Tim | 9/10 | 4338 days | 1% |
| Eran Israel | 10/10 | 4338 days | 1% |
| Filip Goles | 10/10 | 4369 days | 0% |
| Johan Hereora Hummerhielm | 2/10 | 4369 days | 0% |
| JoMary Smith | 7/10 | 4369 days | 0% |
| Christine Jepp | 10/10 | 4369 days | 0% |
| Simon Fayers | 10/10 | 4400 days | 19% |
| Dutchie | 9/10 | 4400 days | 19% |
| Peter Krivanek | 10/10 | 4400 days | 19% |
| Anne Beveridge | 9/10 | 4430 days | 19% |
| John | 10/10 | 4430 days | 19% |
| Michael M | 10/10 | 4490 days | 19% |
| marianne van eykelenborg | 10/10 | 4490 days | 19% |
| Paul Molloy | 10/10 | 4490 days | 19% |
| Poko Tapurau | 10/10 | 4521 days | 19% |
| Brent Gowan | 10/10 | 4582 days | 19% |
| Mirza | 8/10 | 4734 days | 18% |
| Ann | 10/10 | 4734 days | 19% |
| Jonathan Falgren | 10/10 | 4734 days | 19% |
| Philip Dickie | 10/10 | 5008 days | 19% |
| DavidB | 7/10 | 5040 days | 17% |
| Alan Findlay | 9/10 | 5055 days | 11% |
| Whistlerdewd | 10/10 | 5069 days | 19% |
| Dexter | 10/10 | 5344 days | 19% |
| G Elliason | 7/10 | 5420 days | 10% |
| paris claire | 10/10 | 5421 days | 11% |
| Ron | 9/10 | 5526 days | 19% |
| Bob Kusesia | 10/10 | 5772 days | 11% |
| Ian Watson | 10/10 | 5772 days | 11% |
| M and H Lunn | 8/10 | 5780 days | 11% |
| David Hobson | 8/10 | 5791 days | 11% |
| Carina Raeder | 9/10 | 5797 days | 11% |
| Hans & Karin | 7/10 | 5865 days | 10% |
| andrew walmsley | 10/10 | 6074 days | 19% |
| MiepS | 9/10 | 6092 days | 11% |
| Ning Chan | 9/10 | 6105 days | 19% |
| LindaV | 8/10 | 6139 days | 11% |
| Oscar | 7/10 | 6485 days | 10% |
| Peter | 9/10 | 6887 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.