Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Dart Stables.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Dart Stables
Valid Reviews
46 Valid Reviews
The Dart Stables experience has a total of 47 reviews. There are 46 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 46 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
33% |
| 9/10 | 14 |
|
30% |
| 8/10 | 11 |
|
24% |
| 7/10 | 1 |
|
2% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 1 |
|
2% |
84.78% Average
The raw data average (mean) for all the Dart Stables valid reviews is 84.78% and is based on 46 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 46 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
31% |
| 9/10 | 10 |
|
31% |
| 8/10 | 9 |
|
28% |
| 7/10 | 1 |
|
3% |
| 6/10 | 1 |
|
3% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.50% Average
The raw data average (mean) for all the Dart Stables face-to-face reviews is 87.50% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.93%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Quentin Vercamer | 7/10 | 3185 days | 98% |
| Jan Kerkhof | 9/10 | 3229 days | 100% |
| Kaitlyn | 5/10 | 3291 days | 73% |
| Jasmine Rogers | 8/10 | 3294 days | 93% |
| Chris | 1/10 | 3352 days | 36% |
| Eileen Klinkmuller | 10/10 | 3577 days | 70% |
| Tabea | 10/10 | 3608 days | 67% |
| Barbara | 9/10 | 4006 days | 32% |
| Shona MacDonald | 9/10 | 4264 days | 9% |
| Iris Anette Berger | 10/10 | 4264 days | 9% |
| Claudia Hillebrand | 9/10 | 4271 days | 8% |
| Wouter Vanmoz | 9/10 | 4282 days | 7% |
| Laure Cops | 10/10 | 4282 days | 7% |
| Philipp Haass | 8/10 | 4366 days | 0% |
| Lee Kum NGO | 10/10 | 4479 days | 44% |
| Sofia Anderson | 8/10 | 4662 days | 43% |
| James Darren Tennant | 10/10 | 4765 days | 44% |
| Abee and Suess | 10/10 | 4770 days | 44% |
| Marcel & Kim Meichtry | 10/10 | 5034 days | 44% |
| Balonno | 8/10 | 5088 days | 43% |
| nathan_carr | 10/10 | 5180 days | 44% |
| Ellie Thompson | 10/10 | 5386 days | 44% |
| taniadeanryanbrittany | 9/10 | 5394 days | 44% |
| LandJ | 9/10 | 5394 days | 44% |
| Leontine van Laar | 8/10 | 5417 days | 43% |
| Jane Hancock | 9/10 | 5417 days | 44% |
| Nicky and Andy Prescott | 9/10 | 5761 days | 44% |
| Jackie | 9/10 | 5778 days | 44% |
| Anna | 8/10 | 5787 days | 43% |
| Samantha Williams | 10/10 | 5879 days | 44% |
| DustyLaptop | 9/10 | 6002 days | 44% |
| Lauren_D | 10/10 | 6093 days | 44% |
| rosil | 6/10 | 6093 days | 38% |
| Martina Bumiller | 5/10 | 6098 days | 33% |
| Robert | 8/10 | 6123 days | 43% |
| Thomas | 10/10 | 6161 days | 44% |
| Jon | 8/10 | 6164 days | 43% |
| Wilco | 9/10 | 6165 days | 44% |
| Anelia | 2/10 | 6241 days | 19% |
| Kate | 9/10 | 6279 days | 44% |
| Mike | 9/10 | 6288 days | 44% |
| Christopher | 8/10 | 6303 days | 43% |
| Zoe Summers | 10/10 | 6305 days | 44% |
| Arnaud Dionisio | 8/10 | 6308 days | 43% |
| Tanja | 10/10 | 6799 days | 44% |
| Andy Chapman | 8/10 | 6830 days | 43% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Dart Stables experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Dart Stables experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Dart Stables experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.