Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Haast River Motels and Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Haast River Motels and Holiday Park

Valid Reviews

69 Valid Reviews

The Haast River Motels and Holiday Park experience has a total of 72 reviews. There are 69 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Within these 69 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 valid reviews:

Rating Count Percentage
10/10 9
13%
9/10 16
23%
8/10 19
28%
7/10 11
16%
6/10 6
9%
5/10 4
6%
4/10 0
0%
3/10 1
1%
2/10 1
1%
1/10 2
3%

76.23% Average

The raw data average (mean) for all the Haast River Motels and Holiday Park valid reviews is 76.23% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

84.89%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Anne 7/10 51 days 95%
Fredrik 8/10 51 days 100%
Bea 8/10 204 days 98%
Kay 10/10 326 days 96%
Christopher Parker 7/10 357 days 88%
JEH 10/10 357 days 95%
Katrina 10/10 417 days 92%
Enrique 9/10 478 days 88%
Larissa 10/10 478 days 89%
Victoria 7/10 509 days 81%
Kelsie 10/10 570 days 83%
Kilee Leblanc 9/10 692 days 74%
Laz. 8/10 692 days 73%
Ju 7/10 751 days 64%
Gary 9/10 751 days 69%
Julia 7/10 813 days 59%
Shaun 9/10 1057 days 39%
Shaun 9/10 1057 days 39%
Lewis 8/10 1057 days 39%
Ingrid 9/10 1331 days 19%
Gary Clarkson 8/10 1481 days 12%
Sandy 7/10 1696 days 6%
Anneke 7/10 1818 days 5%
Kerry 9/10 1818 days 5%
Danke Lee 5/10 1818 days 4%
A&E 10/10 1970 days 5%
I. Ionescu 9/10 2153 days 4%
Lisanne 8/10 2153 days 4%
Mirandah 10/10 2184 days 4%
Marinette Kegels 8/10 2212 days 4%
Pim and Martine 8/10 2243 days 4%
Ruddah 8/10 2243 days 4%
Scooper 7/10 2365 days 4%
Teb 8/10 2427 days 4%
Vaul10 3/10 2518 days 2%
Candy 8/10 2518 days 4%
Antony Lewis 6/10 2518 days 3%
Maureen Barlow 8/10 2535 days 4%
Miria Gibson 1/10 2549 days 1%
Nadene Wheatley 6/10 2665 days 3%
Jozef Pinkerton 6/10 2720 days 3%
Geoff Steele 8/10 2730 days 3%
Isabel See 2/10 2763 days 1%
Laura Kudo 7/10 2894 days 3%
Josh Marks 6/10 2926 days 2%
Catherine Kay 10/10 2957 days 3%
dean madden 5/10 2973 days 2%
estelle D 8/10 3004 days 3%
Lyn Pobke 8/10 3197 days 2%
Caleigh 10/10 3261 days 1%
Colin von den Blobs 9/10 3275 days 2%
Ulrich Beckmann 1/10 3297 days 1%
Philippa and Adam 8/10 3311 days 2%
Mark Thorp 5/10 3316 days 2%
Antonio BENITEZ 8/10 3339 days 2%
Jacqui Deans 9/10 3339 days 2%
Yann Le Gac 9/10 3569 days 2%
Yvonne Wu 6/10 3584 days 1%
Robert Warner 9/10 3673 days 1%
Sebastian Sanne 5/10 3688 days 1%
Sunny Sailing 7/10 3918 days 1%
Sonja 7/10 4069 days 1%
Paul Wood 9/10 4100 days 1%
Elise Robson 8/10 4283 days 0%
K S 8/10 4375 days 0%
Bertiethebus 9/10 4375 days 0%
Craig Jones 9/10 4434 days 1%
Alex Laidlaw 9/10 4472 days 1%
roos wubben 6/10 4481 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Haast River Motels and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.56% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Haast River Motels and Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Haast River Motels and Holiday Park experience has been adjusted for 27 days. Adjustments are according to the following table.

Days Adjustment
24 -0.50%
25 -0.52%
26 -0.54%
27 -0.56%
28 -0.58%
29 -0.60%
30 -0.62%

Balancing Adjustment

1.96% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.