Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for TSS Earnslaw Cruise.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
TSS Earnslaw Cruise
Valid Reviews
80 Valid Reviews
The TSS Earnslaw Cruise experience has a total of 80 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 80 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
34% |
| 9/10 | 27 |
|
34% |
| 8/10 | 15 |
|
19% |
| 7/10 | 8 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.75% Average
The raw data average (mean) for all the TSS Earnslaw Cruise valid reviews is 87.75% and is based on 80 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 80 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
27% |
| 9/10 | 23 |
|
37% |
| 8/10 | 13 |
|
21% |
| 7/10 | 8 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.26% Average
The raw data average (mean) for all the TSS Earnslaw Cruise face-to-face reviews is 87.26% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Vicki Hoskinson | 10/10 | 2483 days | 100% |
| Lisa Peric | 9/10 | 2726 days | 86% |
| Emma Philpott | 9/10 | 3200 days | 61% |
| Chris | 9/10 | 3624 days | 38% |
| Rachel S | 4/10 | 3913 days | 15% |
| Mark and Kim Vincent | 9/10 | 4006 days | 18% |
| Ian Stanbury | 10/10 | 4310 days | 2% |
| Colin Billington | 4/10 | 4332 days | 0% |
| GN100 | 9/10 | 4336 days | 1% |
| Michael Nolan | 8/10 | 4703 days | 25% |
| Mike Edwards | 8/10 | 4750 days | 25% |
| Jurgen | 8/10 | 4775 days | 25% |
| David | 5/10 | 4795 days | 19% |
| sandytemp22 | 10/10 | 5009 days | 26% |
| Lucy Duffy | 10/10 | 5043 days | 26% |
| Ian Bailey | 9/10 | 5049 days | 25% |
| Hayley Atkinson | 10/10 | 5051 days | 26% |
| Lyn Deavin | 7/10 | 5052 days | 24% |
| Inge Davbbert | 10/10 | 5052 days | 26% |
| Tom Connis | 10/10 | 5068 days | 26% |
| qofd | 10/10 | 5344 days | 26% |
| AJ van Pelt | 8/10 | 5383 days | 25% |
| Julie | 10/10 | 5388 days | 26% |
| Malcolm McLean | 7/10 | 5396 days | 24% |
| Rob Hitsert | 9/10 | 5398 days | 25% |
| Stephen Shearer | 10/10 | 5403 days | 26% |
| Alice Galley | 9/10 | 5409 days | 25% |
| Van den Borne | 7/10 | 5420 days | 24% |
| Bahner | 9/10 | 5422 days | 25% |
| Robert Cox | 8/10 | 5425 days | 25% |
| Wijnhoven | 9/10 | 5431 days | 25% |
| Rosey834 | 9/10 | 5496 days | 25% |
| aggiemary04 | 10/10 | 5557 days | 26% |
| animal_end | 10/10 | 5709 days | 26% |
| nuwee | 10/10 | 5740 days | 26% |
| Russ Turner | 10/10 | 5757 days | 26% |
| Brian Morris | 9/10 | 5780 days | 25% |
| Gordon and Joyce | 10/10 | 5781 days | 26% |
| th schuermann | 10/10 | 5781 days | 26% |
| Tony X | 8/10 | 5794 days | 25% |
| R Gilge | 10/10 | 5795 days | 26% |
| Ake Erlandsson | 8/10 | 5795 days | 25% |
| Paul | 9/10 | 5795 days | 25% |
| Luternauer | 9/10 | 5798 days | 25% |
| Kevin and Teresa | 8/10 | 5799 days | 25% |
| Omar Frenchy | 9/10 | 5808 days | 25% |
| stevnba | 7/10 | 5846 days | 24% |
| Gebert | 9/10 | 5872 days | 25% |
| Casarotti Luana | 10/10 | 5873 days | 26% |
| TomL | 8/10 | 5891 days | 25% |
| nickm | 10/10 | 6059 days | 26% |
| Dirk | 9/10 | 6104 days | 25% |
| Eckhard Koepper | 9/10 | 6117 days | 25% |
| Hans | 10/10 | 6122 days | 26% |
| Trevor | 10/10 | 6148 days | 26% |
| Yunker | 10/10 | 6153 days | 26% |
| john west | 7/10 | 6173 days | 24% |
| HollyB | 10/10 | 6287 days | 26% |
| suedavies | 10/10 | 6288 days | 26% |
| Zane | 10/10 | 6291 days | 26% |
| Astrid Snippe | 8/10 | 6446 days | 25% |
| James Gibbs | 7/10 | 6446 days | 24% |
| Anke Bohrer | 10/10 | 6451 days | 26% |
| Judy Williamson | 9/10 | 6452 days | 25% |
| Toni Keown | 9/10 | 6460 days | 25% |
| Jennifer Baulch | 9/10 | 6481 days | 25% |
| Linda and Peter | 8/10 | 6484 days | 25% |
| Ria | 9/10 | 6492 days | 25% |
| Andreas Brett | 8/10 | 6498 days | 25% |
| Lisa Tame | 8/10 | 6506 days | 25% |
| Charles Price | 9/10 | 6509 days | 25% |
| Cole Penelope | 10/10 | 6509 days | 26% |
| Roger & Margaret | 8/10 | 6519 days | 25% |
| Bronwyn Gaby | 9/10 | 6551 days | 25% |
| Sue | 7/10 | 6822 days | 24% |
| sven | 9/10 | 6829 days | 25% |
| Schranger | 8/10 | 6841 days | 25% |
| Roy | 9/10 | 6852 days | 25% |
| beesom | 7/10 | 6871 days | 24% |
| pfiffner | 9/10 | 6887 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The TSS Earnslaw Cruise experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the TSS Earnslaw Cruise experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The TSS Earnslaw Cruise experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.