G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Blenheim isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Blenheim isite Visitor Information Centre
Valid Reviews
32 Valid Reviews
The Blenheim isite Visitor Information Centre experience has a total of 33 reviews. There are 32 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 32 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
31% |
| 9/10 | 6 |
|
19% |
| 8/10 | 5 |
|
16% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 2 |
|
6% |
| 4/10 | 1 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
3% |
| 1/10 | 1 |
|
3% |
78.13% Average
The raw data average (mean) for all the Blenheim isite Visitor Information Centre valid reviews is 78.13% and is based on 32 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 32 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
27% |
| 9/10 | 6 |
|
20% |
| 8/10 | 5 |
|
17% |
| 7/10 | 3 |
|
10% |
| 6/10 | 3 |
|
10% |
| 5/10 | 2 |
|
7% |
| 4/10 | 1 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
3% |
| 1/10 | 1 |
|
3% |
76.67% Average
The raw data average (mean) for all the Blenheim isite Visitor Information Centre face-to-face reviews is 76.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Anne | 10/10 | 289 days | 100% |
| John Romero | 10/10 | 2945 days | 3% |
| Sofie Jebsen | 10/10 | 3537 days | 2% |
| Melvin Spear | 10/10 | 3567 days | 2% |
| Kamil Benes | 9/10 | 3582 days | 2% |
| Jiri Blecha | 10/10 | 3582 days | 2% |
| Katie Stillman | 10/10 | 3621 days | 2% |
| Jan Suoboda | 6/10 | 3768 days | 1% |
| Paolo Cases | 10/10 | 3895 days | 1% |
| Rosie | 7/10 | 3913 days | 1% |
| Anne Courtenay | 10/10 | 3920 days | 1% |
| Leon Courtney | 9/10 | 3920 days | 1% |
| Bex Hyland | 9/10 | 3922 days | 1% |
| Marvin Koever | 7/10 | 3927 days | 1% |
| Ann Winter | 9/10 | 3931 days | 1% |
| Max Tetzlaff | 4/10 | 3939 days | 1% |
| Philipp | 8/10 | 3953 days | 1% |
| Piotr Jurkowski | 9/10 | 3957 days | 1% |
| Hendrik Schanz | 5/10 | 3965 days | 1% |
| Sarah Strong | 8/10 | 3965 days | 1% |
| Philip Gosemann | 6/10 | 3965 days | 1% |
| kamil Benes | 10/10 | 3969 days | 1% |
| Moulou Ludonvic | 9/10 | 3977 days | 1% |
| Menu | 5/10 | 4268 days | 0% |
| Karina Gratz | 1/10 | 4282 days | 0% |
| Dupont | 8/10 | 4284 days | 0% |
| Francois Marchar | 8/10 | 4288 days | 0% |
| Gordon and Jenny Subritzky | 7/10 | 4295 days | 0% |
| Christopher Saunders | 8/10 | 4320 days | 0% |
| Anne and John | 6/10 | 4367 days | 0% |
| Joanna | 2/10 | 4374 days | 0% |
| John Freeman | 10/10 | 4384 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Blenheim isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.