Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Wanaka isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Wanaka isite Visitor Information Centre
Valid Reviews
66 Valid Reviews
The Lake Wanaka isite Visitor Information Centre experience has a total of 67 reviews. There are 66 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 66 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
32% |
| 9/10 | 14 |
|
21% |
| 8/10 | 15 |
|
23% |
| 7/10 | 8 |
|
12% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
82.88% Average
The raw data average (mean) for all the Lake Wanaka isite Visitor Information Centre valid reviews is 82.88% and is based on 66 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
63 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 66 valid reviews, the experience has 63 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 63 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
30% |
| 9/10 | 14 |
|
22% |
| 8/10 | 14 |
|
22% |
| 7/10 | 8 |
|
13% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
82.38% Average
The raw data average (mean) for all the Lake Wanaka isite Visitor Information Centre face-to-face reviews is 82.38% and is based on 63 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| S Weslake | 10/10 | 2935 days | 100% |
| Ixtaso Roncal | 8/10 | 3789 days | 40% |
| Christop Grepper | 9/10 | 4018 days | 25% |
| Regula Hammer | 9/10 | 4018 days | 25% |
| Charles Aubry | 10/10 | 4053 days | 23% |
| Elisa Felising | 8/10 | 4055 days | 22% |
| Barbara | 10/10 | 4104 days | 19% |
| Hubert Schmid | 10/10 | 4175 days | 14% |
| Ane Didriksen | 8/10 | 4362 days | 1% |
| Iris Anette Berger | 7/10 | 4362 days | 1% |
| Douglas Yeates | 7/10 | 4362 days | 1% |
| Stefanie | 7/10 | 4364 days | 1% |
| Martin Sajdok | 10/10 | 4367 days | 1% |
| Claudia Hillebrand | 8/10 | 4369 days | 1% |
| Mark | 8/10 | 4378 days | 0% |
| Petra Albrchtoval | 6/10 | 4388 days | 30% |
| Helene Andersen | 9/10 | 4391 days | 35% |
| Claudia Bauch | 10/10 | 4394 days | 35% |
| Daniel Robledo | 9/10 | 4397 days | 35% |
| Maria Camen Santos Lopez | 10/10 | 4397 days | 35% |
| Joris Giullemot | 10/10 | 4398 days | 35% |
| Mara | 8/10 | 4398 days | 35% |
| Olivier Carval | 7/10 | 4398 days | 33% |
| Bex Hyland | 9/10 | 4405 days | 35% |
| Mirjam Betschart | 8/10 | 4410 days | 35% |
| Manuela Michelbach | 6/10 | 4413 days | 30% |
| Lopez Anandine | 8/10 | 4413 days | 35% |
| Sybille Willenbrock | 9/10 | 4418 days | 35% |
| F Ballard | 9/10 | 4422 days | 35% |
| Christina Habranke | 10/10 | 4436 days | 35% |
| Wouter Bosch | 10/10 | 4437 days | 35% |
| Derek Knight | 10/10 | 4438 days | 35% |
| Julia Kallenbach | 10/10 | 4441 days | 35% |
| Gilad Itzkovitz | 10/10 | 4444 days | 35% |
| Doran Swartz | 8/10 | 4445 days | 35% |
| Hindrek Lind | 5/10 | 4447 days | 27% |
| Anne and Steve Bartlett | 9/10 | 4447 days | 35% |
| Danyelle Miller | 8/10 | 4447 days | 35% |
| Susser | 9/10 | 4448 days | 35% |
| Elly Zimmer | 2/10 | 4462 days | 16% |
| Paige Galbraith | 7/10 | 4463 days | 33% |
| hendrik king | 10/10 | 4669 days | 35% |
| Michael Heuer | 10/10 | 4738 days | 35% |
| Supiot Zudovic | 10/10 | 4743 days | 35% |
| Maria Klister | 5/10 | 4745 days | 27% |
| Bettina Fluhrer | 8/10 | 4746 days | 35% |
| Marie | 8/10 | 4746 days | 35% |
| Tom Somers | 9/10 | 4747 days | 35% |
| Galen Licht | 7/10 | 4749 days | 33% |
| Lea Scheuvens | 9/10 | 4751 days | 35% |
| Petra Blumberg | 10/10 | 4767 days | 35% |
| Enna Keet | 8/10 | 4773 days | 35% |
| Tim Sautter | 10/10 | 4774 days | 35% |
| Peter Moederer | 10/10 | 4778 days | 35% |
| Fabian and Teresa | 3/10 | 4782 days | 19% |
| Margaret and Derek McNeil | 7/10 | 4836 days | 33% |
| Martyn Kool | 9/10 | 4837 days | 35% |
| Marieke | 7/10 | 4837 days | 33% |
| Al Stuart | 10/10 | 4838 days | 35% |
| Sharon Yates | 10/10 | 4839 days | 35% |
| Jonathan Vondette | 9/10 | 4842 days | 35% |
| Natalie Nubler | 4/10 | 4843 days | 23% |
| Benedicte and Mathilde Colas | 8/10 | 4854 days | 35% |
| Alex Laidlaw | 8/10 | 4858 days | 35% |
| Ton Franke | 4/10 | 4867 days | 23% |
| Marjo Cousijn | 9/10 | 4868 days | 35% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Lake Wanaka isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.