Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Wanaka isite Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Lake Wanaka isite Visitor Information Centre

Valid Reviews

66 Valid Reviews

The Lake Wanaka isite Visitor Information Centre experience has a total of 67 reviews. There are 66 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 66 valid reviews:

Rating Count Percentage
10/10 21
32%
9/10 14
21%
8/10 15
23%
7/10 8
12%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.88% Average

The raw data average (mean) for all the Lake Wanaka isite Visitor Information Centre valid reviews is 82.88% and is based on 66 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

63 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 66 valid reviews, the experience has 63 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 63 face-to-face reviews:

Rating Count Percentage
10/10 19
30%
9/10 14
22%
8/10 14
22%
7/10 8
13%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.38% Average

The raw data average (mean) for all the Lake Wanaka isite Visitor Information Centre face-to-face reviews is 82.38% and is based on 63 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.67%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
S Weslake 10/10 2541 days 100%
Ixtaso Roncal 8/10 3395 days 52%
Christop Grepper 9/10 3624 days 41%
Regula Hammer 9/10 3624 days 41%
Charles Aubry 10/10 3659 days 39%
Elisa Felising 8/10 3661 days 38%
Barbara 10/10 3710 days 36%
Hubert Schmid 10/10 3781 days 33%
Ane Didriksen 8/10 3968 days 22%
Iris Anette Berger 7/10 3968 days 21%
Douglas Yeates 7/10 3968 days 21%
Stefanie 7/10 3970 days 21%
Martin Sajdok 10/10 3973 days 22%
Claudia Hillebrand 8/10 3975 days 22%
Mark 8/10 3984 days 21%
Petra Albrchtoval 6/10 3994 days 18%
Helene Andersen 9/10 3997 days 21%
Claudia Bauch 10/10 4000 days 21%
Daniel Robledo 9/10 4003 days 20%
Maria Camen Santos Lopez 10/10 4003 days 20%
Joris Giullemot 10/10 4004 days 20%
Mara 8/10 4004 days 20%
Olivier Carval 7/10 4004 days 19%
Bex Hyland 9/10 4011 days 20%
Mirjam Betschart 8/10 4016 days 19%
Manuela Michelbach 6/10 4019 days 17%
Lopez Anandine 8/10 4019 days 19%
Sybille Willenbrock 9/10 4024 days 19%
F Ballard 9/10 4028 days 19%
Christina Habranke 10/10 4042 days 18%
Wouter Bosch 10/10 4043 days 18%
Derek Knight 10/10 4044 days 18%
Julia Kallenbach 10/10 4047 days 18%
Gilad Itzkovitz 10/10 4050 days 18%
Doran Swartz 8/10 4051 days 17%
Hindrek Lind 5/10 4053 days 14%
Anne and Steve Bartlett 9/10 4053 days 18%
Danyelle Miller 8/10 4053 days 17%
Susser 9/10 4054 days 18%
Elly Zimmer 2/10 4068 days 8%
Paige Galbraith 7/10 4069 days 16%
hendrik king 10/10 4275 days 6%
Michael Heuer 10/10 4344 days 2%
Supiot Zudovic 10/10 4349 days 2%
Maria Klister 5/10 4351 days 1%
Bettina Fluhrer 8/10 4352 days 1%
Marie 8/10 4352 days 1%
Tom Somers 9/10 4353 days 1%
Galen Licht 7/10 4355 days 1%
Lea Scheuvens 9/10 4357 days 1%
Petra Blumberg 10/10 4373 days 0%
Enna Keet 8/10 4379 days 0%
Tim Sautter 10/10 4380 days 28%
Peter Moederer 10/10 4384 days 28%
Fabian and Teresa 3/10 4388 days 15%
Margaret and Derek McNeil 7/10 4442 days 26%
Martyn Kool 9/10 4443 days 27%
Marieke 7/10 4443 days 26%
Al Stuart 10/10 4444 days 28%
Sharon Yates 10/10 4445 days 28%
Jonathan Vondette 9/10 4448 days 27%
Natalie Nubler 4/10 4449 days 18%
Benedicte and Mathilde Colas 8/10 4460 days 27%
Alex Laidlaw 8/10 4464 days 27%
Ton Franke 4/10 4473 days 18%
Marjo Cousijn 9/10 4474 days 27%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Lake Wanaka isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

1.69% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

87%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.