Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington isite Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Wellington isite Visitor Information Centre

Valid Reviews

73 Valid Reviews

The Wellington isite Visitor Information Centre experience has a total of 73 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 73 valid reviews:

Rating Count Percentage
10/10 17
23%
9/10 17
23%
8/10 17
23%
7/10 9
12%
6/10 4
5%
5/10 3
4%
4/10 3
4%
3/10 2
3%
2/10 1
1%
1/10 0
0%

79.59% Average

The raw data average (mean) for all the Wellington isite Visitor Information Centre valid reviews is 79.59% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

69 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 73 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 face-to-face reviews:

Rating Count Percentage
10/10 16
23%
9/10 15
22%
8/10 17
25%
7/10 9
13%
6/10 4
6%
5/10 3
4%
4/10 2
3%
3/10 2
3%
2/10 1
1%
1/10 0
0%

79.57% Average

The raw data average (mean) for all the Wellington isite Visitor Information Centre face-to-face reviews is 79.57% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.00%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Jamie Serieux 9/10 3260 days 100%
Chalie Dotesek 10/10 3356 days 92%
Matthias Bohmert 9/10 3669 days 63%
Marie Weber 10/10 3677 days 63%
Dominik Rehbaum 9/10 3691 days 61%
Lea Karl 10/10 3720 days 59%
Lagarde 9/10 3975 days 36%
Lola 9/10 3976 days 36%
Claudia de Winter 7/10 3979 days 34%
Mattias 7/10 3979 days 34%
Janek Belcher 9/10 3985 days 35%
Carolin Siegert 10/10 3985 days 36%
Jan Legein 10/10 3985 days 36%
Alex 9/10 3986 days 35%
Christina 10/10 3990 days 35%
Carla Oyarzun 8/10 3990 days 34%
Paolo Cases 3/10 3990 days 19%
Jenny Finch 10/10 4004 days 34%
Adele Grandguillot 8/10 4005 days 33%
Hadler 2/10 4009 days 15%
Christine Helleiner 4/10 4009 days 22%
Felicitas 4/10 4009 days 22%
Miriam Grund 10/10 4012 days 33%
Andreas Jung 10/10 4015 days 33%
Aurelien Noailly 6/10 4016 days 28%
Julie Ledanois 8/10 4019 days 32%
Pierre Gentile 9/10 4019 days 32%
Cindy Benayoum 6/10 4019 days 28%
Olivia 7/10 4020 days 30%
Jennifer Garner 3/10 4021 days 18%
Bernhard Fulterer 6/10 4024 days 28%
Klaus Petersen 5/10 4026 days 24%
Kristina 8/10 4026 days 31%
Joy Lambez 10/10 4033 days 31%
Vincent Schaeflier 9/10 4034 days 31%
Dan Lawson 8/10 4048 days 29%
Sina Sacranie 7/10 4048 days 28%
Arnaud Memay 7/10 4060 days 27%
Marine 10/10 4064 days 28%
Alexandra Kupper 8/10 4070 days 27%
Romina Bolz 7/10 4072 days 26%
Kellie 10/10 4072 days 28%
Mike and Caroline 4/10 4342 days 2%
Annika Schmidt 8/10 4347 days 3%
Verena 9/10 4364 days 1%
Ben Martin 8/10 4366 days 1%
Cloarec Guillaume 9/10 4368 days 1%
Steen Rausmussen 9/10 4371 days 1%
Will and Taylor 9/10 4373 days 1%
Hannah Lia-Isis Kubillus 10/10 4377 days 0%
Brendon Furney 5/10 4377 days 0%
Jacob Bernhardt 10/10 4378 days 0%
Jean Raisin 8/10 4379 days 0%
Janine Kohlgrueler 8/10 4380 days 45%
David Lee 9/10 4385 days 46%
Elodie and jo 8/10 4396 days 45%
Bene 9/10 4449 days 46%
Julien Bocherens 10/10 4449 days 46%
Lauret Stulemeyer 5/10 4451 days 35%
Moorman 7/10 4454 days 43%
Jan Sjoerdtje 8/10 4454 days 45%
Alexandra van den Brack 6/10 4460 days 40%
Marian 8/10 4465 days 45%
Ron 8/10 4467 days 45%
Reinhard Stahl 9/10 4468 days 46%
Reinhard Stahl 9/10 4468 days 46%
Doan 8/10 4468 days 45%
Milena Heinrich 10/10 4469 days 46%
Faassen 7/10 4471 days 43%
Petra 8/10 4474 days 45%
Julia Ramseier 8/10 4475 days 45%
Lisa Blake 7/10 4479 days 43%
Megan Child 10/10 4480 days 46%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Wellington isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

2.25% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

85%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.