Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington isite Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Wellington isite Visitor Information Centre

Valid Reviews

73 Valid Reviews

The Wellington isite Visitor Information Centre experience has a total of 73 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 73 valid reviews:

Rating Count Percentage
10/10 17
23%
9/10 17
23%
8/10 17
23%
7/10 9
12%
6/10 4
5%
5/10 3
4%
4/10 3
4%
3/10 2
3%
2/10 1
1%
1/10 0
0%

79.59% Average

The raw data average (mean) for all the Wellington isite Visitor Information Centre valid reviews is 79.59% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

69 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 73 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 face-to-face reviews:

Rating Count Percentage
10/10 16
23%
9/10 15
22%
8/10 17
25%
7/10 9
13%
6/10 4
6%
5/10 3
4%
4/10 2
3%
3/10 2
3%
2/10 1
1%
1/10 0
0%

79.57% Average

The raw data average (mean) for all the Wellington isite Visitor Information Centre face-to-face reviews is 79.57% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.24%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Jamie Serieux 9/10 3377 days 100%
Chalie Dotesek 10/10 3473 days 90%
Matthias Bohmert 9/10 3786 days 54%
Marie Weber 10/10 3794 days 54%
Dominik Rehbaum 9/10 3808 days 51%
Lea Karl 10/10 3837 days 49%
Lagarde 9/10 4092 days 19%
Lola 9/10 4093 days 19%
Claudia de Winter 7/10 4096 days 17%
Mattias 7/10 4096 days 17%
Janek Belcher 9/10 4102 days 18%
Carolin Siegert 10/10 4102 days 19%
Jan Legein 10/10 4102 days 19%
Alex 9/10 4103 days 18%
Christina 10/10 4107 days 18%
Carla Oyarzun 8/10 4107 days 17%
Paolo Cases 3/10 4107 days 4%
Jenny Finch 10/10 4121 days 16%
Adele Grandguillot 8/10 4122 days 16%
Hadler 2/10 4126 days 0%
Christine Helleiner 4/10 4126 days 6%
Felicitas 4/10 4126 days 6%
Miriam Grund 10/10 4129 days 15%
Andreas Jung 10/10 4132 days 15%
Aurelien Noailly 6/10 4133 days 11%
Julie Ledanois 8/10 4136 days 14%
Pierre Gentile 9/10 4136 days 14%
Cindy Benayoum 6/10 4136 days 11%
Olivia 7/10 4137 days 13%
Jennifer Garner 3/10 4138 days 2%
Bernhard Fulterer 6/10 4141 days 10%
Klaus Petersen 5/10 4143 days 7%
Kristina 8/10 4143 days 13%
Joy Lambez 10/10 4150 days 13%
Vincent Schaeflier 9/10 4151 days 13%
Dan Lawson 8/10 4165 days 11%
Sina Sacranie 7/10 4165 days 10%
Arnaud Memay 7/10 4177 days 8%
Marine 10/10 4181 days 9%
Alexandra Kupper 8/10 4187 days 8%
Romina Bolz 7/10 4189 days 7%
Kellie 10/10 4189 days 9%
Mike and Caroline 4/10 4459 days 25%
Annika Schmidt 8/10 4464 days 44%
Verena 9/10 4481 days 44%
Ben Martin 8/10 4483 days 44%
Cloarec Guillaume 9/10 4485 days 44%
Steen Rausmussen 9/10 4488 days 44%
Will and Taylor 9/10 4490 days 44%
Hannah Lia-Isis Kubillus 10/10 4494 days 45%
Brendon Furney 5/10 4494 days 31%
Jacob Bernhardt 10/10 4495 days 45%
Jean Raisin 8/10 4496 days 44%
Janine Kohlgrueler 8/10 4497 days 44%
David Lee 9/10 4502 days 44%
Elodie and jo 8/10 4513 days 44%
Bene 9/10 4566 days 44%
Julien Bocherens 10/10 4566 days 45%
Lauret Stulemeyer 5/10 4568 days 31%
Moorman 7/10 4571 days 41%
Jan Sjoerdtje 8/10 4571 days 44%
Alexandra van den Brack 6/10 4577 days 37%
Marian 8/10 4582 days 44%
Ron 8/10 4584 days 44%
Reinhard Stahl 9/10 4585 days 44%
Reinhard Stahl 9/10 4585 days 44%
Doan 8/10 4585 days 44%
Milena Heinrich 10/10 4586 days 45%
Faassen 7/10 4588 days 41%
Petra 8/10 4591 days 44%
Julia Ramseier 8/10 4592 days 44%
Lisa Blake 7/10 4596 days 41%
Megan Child 10/10 4597 days 45%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Wellington isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

2.19% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

85%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.