G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington isite Visitor Information Centre
Valid Reviews
73 Valid Reviews
The Wellington isite Visitor Information Centre experience has a total of 73 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 73 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
23% |
| 9/10 | 17 |
|
23% |
| 8/10 | 17 |
|
23% |
| 7/10 | 9 |
|
12% |
| 6/10 | 4 |
|
5% |
| 5/10 | 3 |
|
4% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
79.59% Average
The raw data average (mean) for all the Wellington isite Visitor Information Centre valid reviews is 79.59% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 73 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 15 |
|
22% |
| 8/10 | 17 |
|
25% |
| 7/10 | 9 |
|
13% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
79.57% Average
The raw data average (mean) for all the Wellington isite Visitor Information Centre face-to-face reviews is 79.57% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Serieux | 9/10 | 3188 days | 100% |
| Chalie Dotesek | 10/10 | 3284 days | 93% |
| Matthias Bohmert | 9/10 | 3597 days | 66% |
| Marie Weber | 10/10 | 3605 days | 66% |
| Dominik Rehbaum | 9/10 | 3619 days | 64% |
| Lea Karl | 10/10 | 3648 days | 62% |
| Lagarde | 9/10 | 3903 days | 40% |
| Lola | 9/10 | 3904 days | 40% |
| Claudia de Winter | 7/10 | 3907 days | 37% |
| Mattias | 7/10 | 3907 days | 37% |
| Janek Belcher | 9/10 | 3913 days | 39% |
| Carolin Siegert | 10/10 | 3913 days | 40% |
| Jan Legein | 10/10 | 3913 days | 40% |
| Alex | 9/10 | 3914 days | 39% |
| Christina | 10/10 | 3918 days | 39% |
| Carla Oyarzun | 8/10 | 3918 days | 38% |
| Paolo Cases | 3/10 | 3918 days | 21% |
| Jenny Finch | 10/10 | 3932 days | 38% |
| Adele Grandguillot | 8/10 | 3933 days | 37% |
| Hadler | 2/10 | 3937 days | 17% |
| Christine Helleiner | 4/10 | 3937 days | 24% |
| Felicitas | 4/10 | 3937 days | 24% |
| Miriam Grund | 10/10 | 3940 days | 37% |
| Andreas Jung | 10/10 | 3943 days | 37% |
| Aurelien Noailly | 6/10 | 3944 days | 32% |
| Julie Ledanois | 8/10 | 3947 days | 36% |
| Pierre Gentile | 9/10 | 3947 days | 36% |
| Cindy Benayoum | 6/10 | 3947 days | 32% |
| Olivia | 7/10 | 3948 days | 34% |
| Jennifer Garner | 3/10 | 3949 days | 20% |
| Bernhard Fulterer | 6/10 | 3952 days | 31% |
| Klaus Petersen | 5/10 | 3954 days | 27% |
| Kristina | 8/10 | 3954 days | 35% |
| Joy Lambez | 10/10 | 3961 days | 35% |
| Vincent Schaeflier | 9/10 | 3962 days | 35% |
| Dan Lawson | 8/10 | 3976 days | 34% |
| Sina Sacranie | 7/10 | 3976 days | 32% |
| Arnaud Memay | 7/10 | 3988 days | 31% |
| Marine | 10/10 | 3992 days | 33% |
| Alexandra Kupper | 8/10 | 3998 days | 32% |
| Romina Bolz | 7/10 | 4000 days | 30% |
| Kellie | 10/10 | 4000 days | 32% |
| Mike and Caroline | 4/10 | 4270 days | 6% |
| Annika Schmidt | 8/10 | 4275 days | 9% |
| Verena | 9/10 | 4292 days | 7% |
| Ben Martin | 8/10 | 4294 days | 7% |
| Cloarec Guillaume | 9/10 | 4296 days | 7% |
| Steen Rausmussen | 9/10 | 4299 days | 7% |
| Will and Taylor | 9/10 | 4301 days | 7% |
| Hannah Lia-Isis Kubillus | 10/10 | 4305 days | 6% |
| Brendon Furney | 5/10 | 4305 days | 5% |
| Jacob Bernhardt | 10/10 | 4306 days | 6% |
| Jean Raisin | 8/10 | 4307 days | 6% |
| Janine Kohlgrueler | 8/10 | 4308 days | 6% |
| David Lee | 9/10 | 4313 days | 6% |
| Elodie and jo | 8/10 | 4324 days | 5% |
| Bene | 9/10 | 4377 days | 0% |
| Julien Bocherens | 10/10 | 4377 days | 0% |
| Lauret Stulemeyer | 5/10 | 4379 days | 0% |
| Moorman | 7/10 | 4382 days | 40% |
| Jan Sjoerdtje | 8/10 | 4382 days | 42% |
| Alexandra van den Brack | 6/10 | 4388 days | 37% |
| Marian | 8/10 | 4393 days | 42% |
| Ron | 8/10 | 4395 days | 42% |
| Reinhard Stahl | 9/10 | 4396 days | 43% |
| Reinhard Stahl | 9/10 | 4396 days | 43% |
| Doan | 8/10 | 4396 days | 42% |
| Milena Heinrich | 10/10 | 4397 days | 43% |
| Faassen | 7/10 | 4399 days | 40% |
| Petra | 8/10 | 4402 days | 42% |
| Julia Ramseier | 8/10 | 4403 days | 42% |
| Lisa Blake | 7/10 | 4407 days | 40% |
| Megan Child | 10/10 | 4408 days | 43% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Wellington isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.