Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua isite Visitor Information Centre
Valid Reviews
62 Valid Reviews
The Rotorua isite Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 62 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre valid reviews is 81.13% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Federica Miral | 10/10 | 3694 days | 100% |
| Camille Guevel | 9/10 | 3923 days | 65% |
| Philippe Lopez | 7/10 | 3966 days | 55% |
| Ben and Morgane | 10/10 | 3967 days | 59% |
| Marie Weber | 10/10 | 3967 days | 59% |
| Ives van der Sluijs | 9/10 | 3980 days | 57% |
| Marie Sander | 10/10 | 3981 days | 57% |
| Maria Ulitzsch | 9/10 | 4008 days | 53% |
| Lea Karl | 10/10 | 4010 days | 53% |
| Sophie Huybrechts | 5/10 | 4014 days | 39% |
| Vanessa Leverrier | 10/10 | 4017 days | 52% |
| Bram and Laura | 7/10 | 4023 days | 47% |
| Lukas, Anne and Malte | 9/10 | 4024 days | 50% |
| Hubert | 10/10 | 4031 days | 50% |
| Paul de Bruijn | 6/10 | 4033 days | 42% |
| Hannah Watt | 7/10 | 4274 days | 12% |
| Jan Legein | 9/10 | 4275 days | 13% |
| Jean Curry | 7/10 | 4276 days | 12% |
| Leonie Moeller | 8/10 | 4276 days | 13% |
| Josefin Lind | 8/10 | 4277 days | 13% |
| Herman Holmgist | 8/10 | 4277 days | 13% |
| Stephen Revah | 9/10 | 4295 days | 10% |
| Sara Clausen | 6/10 | 4304 days | 7% |
| Daniel Garcia Dezgado | 10/10 | 4307 days | 8% |
| Amanda | 10/10 | 4308 days | 8% |
| Derek | 9/10 | 4308 days | 8% |
| Hannah | 9/10 | 4310 days | 8% |
| Olivia | 10/10 | 4310 days | 8% |
| Manuel Bach | 7/10 | 4317 days | 6% |
| Frederic Gazzarin | 9/10 | 4322 days | 6% |
| Patricia Gazzarin | 9/10 | 4322 days | 6% |
| Rhys Williams | 4/10 | 4322 days | 3% |
| Jesseca Klausch | 3/10 | 4324 days | 2% |
| Florian Littmann | 10/10 | 4328 days | 5% |
| Anna | 8/10 | 4328 days | 5% |
| Sina Sacranie | 9/10 | 4338 days | 4% |
| Marco Newald | 9/10 | 4347 days | 2% |
| Bet | 7/10 | 4356 days | 1% |
| Alex Artigues | 9/10 | 4360 days | 0% |
| Serge Garcin | 8/10 | 4360 days | 0% |
| Hennk Hartke | 9/10 | 4363 days | 0% |
| Anton Thisted | 8/10 | 4630 days | 72% |
| Josefine Sjodin | 8/10 | 4630 days | 72% |
| Katie Fleck | 10/10 | 4630 days | 74% |
| Bertrand Gilles | 7/10 | 4645 days | 69% |
| LiseMarie Leger | 8/10 | 4653 days | 72% |
| Kathy Arthurs | 8/10 | 4663 days | 72% |
| Selina Lott | 5/10 | 4667 days | 56% |
| Sebastian | 10/10 | 4667 days | 74% |
| Rouquette | 9/10 | 4673 days | 73% |
| Tony Hines | 4/10 | 4739 days | 47% |
| Julien Bocherens | 10/10 | 4739 days | 74% |
| Anne Rodofsen | 7/10 | 4743 days | 69% |
| Roux | 7/10 | 4743 days | 69% |
| Hans | 7/10 | 4743 days | 69% |
| Adam Hassan | 9/10 | 4758 days | 73% |
| Gerard van de Ven | 9/10 | 4758 days | 73% |
| Julie Lamart | 9/10 | 4762 days | 73% |
| Julia Ramseier | 8/10 | 4765 days | 72% |
| Lotte Uneken | 7/10 | 4765 days | 69% |
| Thys | 8/10 | 4765 days | 72% |
| Megan Child | 3/10 | 4770 days | 39% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.