G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Skyline Gondola Queenstown
Valid Reviews
197 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 199 reviews. There are 197 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.27% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Zivkovic | 3/10 | 329 days | 100% |
| Andrew Hammond | 8/10 | 2033 days | 8% |
| Tony Wilcomes | 8/10 | 2701 days | 6% |
| Jessica and Henry | 9/10 | 2944 days | 5% |
| Audeme Mechain | 9/10 | 2946 days | 5% |
| Alice Ormandy | 7/10 | 2990 days | 4% |
| Chloe Olsen | 10/10 | 2993 days | 5% |
| Barbara Knops | 8/10 | 3025 days | 5% |
| Manu Liberta | 10/10 | 3035 days | 5% |
| Patrick | 8/10 | 3038 days | 4% |
| Sabine | 8/10 | 3038 days | 4% |
| Yee How | 8/10 | 3043 days | 4% |
| Sophie | 10/10 | 3046 days | 5% |
| Nanda Dyke | 8/10 | 3051 days | 4% |
| Andy Howard | 9/10 | 3078 days | 4% |
| Sharron | 9/10 | 3078 days | 4% |
| Michael Regensburger | 10/10 | 3310 days | 4% |
| Timea Bagosi | 8/10 | 3311 days | 3% |
| Lothen | 7/10 | 3323 days | 3% |
| Melanie Kronbichler | 8/10 | 3342 days | 3% |
| Lea Watterson | 9/10 | 3345 days | 3% |
| Daniel Hill | 10/10 | 3367 days | 3% |
| Nicola Wiggan | 8/10 | 3385 days | 3% |
| Madita and Lisann | 6/10 | 3387 days | 3% |
| Corinna Fallenbuchel | 10/10 | 3753 days | 2% |
| Cora and Franzi | 6/10 | 3759 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3982 days | 1% |
| Shona MacDonald | 9/10 | 4009 days | 1% |
| Niamh Duane | 6/10 | 4026 days | 1% |
| Matt Weston | 8/10 | 4026 days | 1% |
| Ann Wilson | 8/10 | 4029 days | 1% |
| M K | 10/10 | 4084 days | 1% |
| Shay Sofer | 8/10 | 4092 days | 0% |
| Guy David | 8/10 | 4092 days | 0% |
| Andreas Zapke | 8/10 | 4099 days | 0% |
| Caren van Gastel | 8/10 | 4103 days | 0% |
| Emeline Dupre | 6/10 | 4103 days | 0% |
| Kerri | 10/10 | 4224 days | 0% |
| Abby Rescr | 8/10 | 4408 days | 1% |
| Lorna and Seb | 7/10 | 4411 days | 1% |
| Erik Muchembled | 4/10 | 4412 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4412 days | 1% |
| Patrycja Polakowska | 10/10 | 4418 days | 1% |
| Joey Mertzig | 8/10 | 4425 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4467 days | 1% |
| Mike Edwards | 10/10 | 4483 days | 1% |
| Abby Rushmer | 8/10 | 4497 days | 1% |
| Auger | 9/10 | 4505 days | 1% |
| Auger | 9/10 | 4505 days | 1% |
| Ryan J | 5/10 | 4589 days | 1% |
| trevrobinson | 10/10 | 4589 days | 1% |
| Robin Sable | 10/10 | 4754 days | 1% |
| Sally Gordie | 9/10 | 4760 days | 1% |
| David Williams | 9/10 | 4761 days | 1% |
| Oliver Hardt | 6/10 | 4762 days | 1% |
| Matthias Angela | 6/10 | 4767 days | 1% |
| Lucy Duffy | 5/10 | 4776 days | 1% |
| B Sluis | 8/10 | 4782 days | 1% |
| Elaine | 10/10 | 4783 days | 1% |
| Bottoms | 9/10 | 4783 days | 1% |
| Patrick Grant | 8/10 | 4783 days | 1% |
| Hayley Atkinson | 10/10 | 4784 days | 1% |
| Melanie | 6/10 | 4785 days | 1% |
| Ed & Katie Riches | 7/10 | 4785 days | 1% |
| Nick & Adele Waller | 8/10 | 4785 days | 1% |
| Beat Kindler | 3/10 | 4785 days | 0% |
| Seth & Carla | 10/10 | 4787 days | 1% |
| Mary Mitchell | 8/10 | 4787 days | 1% |
| Tim Gamblen | 10/10 | 4790 days | 1% |
| Jonathan Philp | 8/10 | 4794 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 4794 days | 0% |
| Rocco Christian | 5/10 | 4796 days | 1% |
| Carel | 7/10 | 4799 days | 1% |
| ge04jen | 9/10 | 4833 days | 1% |
| CMJ | 7/10 | 4833 days | 1% |
| Wendy Ashmore | 9/10 | 4880 days | 1% |
| Gertz | 7/10 | 5112 days | 1% |
| Sue Carren | 7/10 | 5116 days | 1% |
| Chris Forrest | 8/10 | 5118 days | 1% |
| Julie and Russ Charles | 10/10 | 5121 days | 1% |
| Julie | 3/10 | 5121 days | 0% |
| Kevin Wong | 10/10 | 5121 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5124 days | 1% |
| John Stokes | 10/10 | 5127 days | 1% |
| Sufian Bin Uusof | 8/10 | 5130 days | 1% |
| Christine Gschwandtl | 10/10 | 5130 days | 1% |
| Ian & Phyllis | 8/10 | 5131 days | 1% |
| Harry Hammond | 7/10 | 5132 days | 1% |
| Bryan Higgins | 9/10 | 5137 days | 1% |
| Jennifer Sunderland | 9/10 | 5141 days | 1% |
| Alice Galley | 9/10 | 5142 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5149 days | 1% |
| Bob Warne | 4/10 | 5150 days | 1% |
| John | 7/10 | 5151 days | 1% |
| Van den Borne | 8/10 | 5153 days | 1% |
| Bahner | 9/10 | 5155 days | 1% |
| Jochen | 8/10 | 5165 days | 1% |
| Andrew Hammond | 8/10 | 5290 days | 1% |
| Mary Van | 9/10 | 5320 days | 1% |
| craigy | 7/10 | 5351 days | 1% |
| Alice Hurkett | 10/10 | 5412 days | 1% |
| Amy | 8/10 | 5443 days | 1% |
| BelindaT | 10/10 | 5451 days | 1% |
| thomas merrin | 10/10 | 5473 days | 1% |
| nuwee | 10/10 | 5473 days | 1% |
| katrina Marshall | 9/10 | 5490 days | 1% |
| Ina | 5/10 | 5491 days | 1% |
| Kim Holtz | 8/10 | 5492 days | 1% |
| Peter G | 8/10 | 5498 days | 1% |
| Chris Helms | 8/10 | 5498 days | 1% |
| Rod C | 9/10 | 5502 days | 1% |
| Amanda Iavarone | 8/10 | 5510 days | 1% |
| Jann Clar | 9/10 | 5513 days | 1% |
| Armand | 8/10 | 5518 days | 1% |
| Yona | 9/10 | 5518 days | 1% |
| Ronny | 8/10 | 5518 days | 1% |
| Eva | 9/10 | 5521 days | 1% |
| margaret Klawitter | 10/10 | 5525 days | 1% |
| Annie | 8/10 | 5526 days | 1% |
| Tony X | 8/10 | 5527 days | 1% |
| Terry Phillips | 8/10 | 5529 days | 1% |
| nigelst | 7/10 | 5538 days | 1% |
| Dale W | 8/10 | 5541 days | 1% |
| Buss | 8/10 | 5545 days | 1% |
| Bartlett nz | 10/10 | 5549 days | 1% |
| Chung Family | 9/10 | 5552 days | 1% |
| carsteng | 8/10 | 5588 days | 1% |
| Mark Jenkins | 9/10 | 5602 days | 1% |
| eowyn2k | 9/10 | 5624 days | 1% |
| alanvn | 7/10 | 5707 days | 1% |
| DustyLaptop | 9/10 | 5777 days | 1% |
| nickm | 9/10 | 5793 days | 1% |
| Johnnie | 8/10 | 5819 days | 1% |
| TillE412 | 9/10 | 5823 days | 1% |
| streneer | 6/10 | 5825 days | 1% |
| PamB | 8/10 | 5826 days | 1% |
| KimC | 9/10 | 5826 days | 1% |
| StephaineFrance | 10/10 | 5835 days | 1% |
| Lisa Duin | 9/10 | 5836 days | 1% |
| Dirk | 9/10 | 5837 days | 1% |
| SteveB | 10/10 | 5838 days | 1% |
| Sally477 | 8/10 | 5839 days | 1% |
| b_van_reenan | 7/10 | 5844 days | 1% |
| Peter | 8/10 | 5854 days | 1% |
| BrunoG | 10/10 | 5856 days | 1% |
| Edcan | 10/10 | 5856 days | 1% |
| Jose | 9/10 | 5857 days | 1% |
| Michael | 8/10 | 5862 days | 1% |
| Yunker | 9/10 | 5886 days | 1% |
| SiegfriedL | 10/10 | 5893 days | 1% |
| john west | 6/10 | 5906 days | 1% |
| Mike | 10/10 | 5907 days | 1% |
| martin piper | 10/10 | 5917 days | 1% |
| Claire | 6/10 | 5923 days | 1% |
| P&L Mooney | 9/10 | 6012 days | 1% |
| Amy | 10/10 | 6033 days | 1% |
| Ellie | 8/10 | 6044 days | 1% |
| famlou | 9/10 | 6053 days | 1% |
| karina mainwaring | 10/10 | 6092 days | 1% |
| CollyBob | 8/10 | 6110 days | 1% |
| Rob Poels | 7/10 | 6215 days | 1% |
| Jason Page | 5/10 | 6218 days | 1% |
| Stuart Bartram | 9/10 | 6221 days | 1% |
| Klaus Uhl | 10/10 | 6221 days | 1% |
| Richard | 9/10 | 6222 days | 1% |
| Ria | 8/10 | 6225 days | 1% |
| Kerstin Brantryd | 8/10 | 6225 days | 1% |
| Christine McKenna | 9/10 | 6236 days | 1% |
| Aharon | 8/10 | 6236 days | 1% |
| Jurgen Westphal | 3/10 | 6238 days | 0% |
| Kenneth and Mette | 10/10 | 6238 days | 1% |
| Lisa Tame | 5/10 | 6239 days | 1% |
| Wanda | 9/10 | 6239 days | 1% |
| Cole Penelope | 9/10 | 6242 days | 1% |
| Roger & Margaret | 7/10 | 6252 days | 1% |
| V Wood | 6/10 | 6254 days | 1% |
| Sandra Gustafson | 8/10 | 6280 days | 1% |
| Gerber Liselotte | 9/10 | 6312 days | 1% |
| purplekat99 | 10/10 | 6325 days | 1% |
| Wendy Williams | 7/10 | 6330 days | 1% |
| Kim Tjornhed | 6/10 | 6405 days | 1% |
| Rene Schotvanger | 9/10 | 6440 days | 1% |
| Hans Knappmann | 9/10 | 6440 days | 1% |
| Julie | 9/10 | 6524 days | 1% |
| Svenja | 9/10 | 6554 days | 1% |
| Michael | 8/10 | 6556 days | 1% |
| Adi | 9/10 | 6564 days | 1% |
| Michael | 8/10 | 6575 days | 1% |
| John Beirne | 6/10 | 6592 days | 1% |
| Jennifer | 8/10 | 6592 days | 1% |
| Ian | 6/10 | 6592 days | 1% |
| Pam | 10/10 | 6594 days | 1% |
| Fabian | 5/10 | 6596 days | 1% |
| Shirely | 8/10 | 6603 days | 1% |
| Marriott | 8/10 | 6616 days | 1% |
| Leah | 7/10 | 6616 days | 1% |
| Ian | 4/10 | 6620 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.84% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.78% |
| 198 | -3.80% |
| 199 | -3.82% |
| 200 | -3.84% |
| 201 | -3.86% |
| 202 | -3.88% |
| 203 | -3.90% |
| … | … |
Balancing Adjustment
7.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.