Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Skyline Gondola Queenstown
Valid Reviews
197 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 199 reviews. There are 197 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.27% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Zivkovic | 3/10 | 339 days | 100% |
| Andrew Hammond | 8/10 | 2043 days | 8% |
| Tony Wilcomes | 8/10 | 2711 days | 6% |
| Jessica and Henry | 9/10 | 2954 days | 5% |
| Audeme Mechain | 9/10 | 2956 days | 5% |
| Alice Ormandy | 7/10 | 3000 days | 4% |
| Chloe Olsen | 10/10 | 3003 days | 5% |
| Barbara Knops | 8/10 | 3035 days | 5% |
| Manu Liberta | 10/10 | 3045 days | 5% |
| Patrick | 8/10 | 3048 days | 4% |
| Sabine | 8/10 | 3048 days | 4% |
| Yee How | 8/10 | 3053 days | 4% |
| Sophie | 10/10 | 3056 days | 5% |
| Nanda Dyke | 8/10 | 3061 days | 4% |
| Andy Howard | 9/10 | 3088 days | 4% |
| Sharron | 9/10 | 3088 days | 4% |
| Michael Regensburger | 10/10 | 3320 days | 4% |
| Timea Bagosi | 8/10 | 3322 days | 3% |
| Lothen | 7/10 | 3333 days | 3% |
| Melanie Kronbichler | 8/10 | 3352 days | 3% |
| Lea Watterson | 9/10 | 3355 days | 3% |
| Daniel Hill | 10/10 | 3377 days | 3% |
| Nicola Wiggan | 8/10 | 3395 days | 3% |
| Madita and Lisann | 6/10 | 3397 days | 3% |
| Corinna Fallenbuchel | 10/10 | 3763 days | 2% |
| Cora and Franzi | 6/10 | 3769 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3992 days | 1% |
| Shona MacDonald | 9/10 | 4019 days | 1% |
| Niamh Duane | 6/10 | 4036 days | 1% |
| Matt Weston | 8/10 | 4036 days | 1% |
| Ann Wilson | 8/10 | 4039 days | 1% |
| M K | 10/10 | 4094 days | 1% |
| Shay Sofer | 8/10 | 4102 days | 0% |
| Guy David | 8/10 | 4102 days | 0% |
| Andreas Zapke | 8/10 | 4109 days | 0% |
| Caren van Gastel | 8/10 | 4113 days | 0% |
| Emeline Dupre | 6/10 | 4113 days | 0% |
| Kerri | 10/10 | 4234 days | 0% |
| Abby Rescr | 8/10 | 4418 days | 1% |
| Lorna and Seb | 7/10 | 4421 days | 1% |
| Erik Muchembled | 4/10 | 4422 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4422 days | 1% |
| Patrycja Polakowska | 10/10 | 4428 days | 1% |
| Joey Mertzig | 8/10 | 4435 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4477 days | 1% |
| Mike Edwards | 10/10 | 4493 days | 1% |
| Abby Rushmer | 8/10 | 4507 days | 1% |
| Auger | 9/10 | 4515 days | 1% |
| Auger | 9/10 | 4515 days | 1% |
| Ryan J | 5/10 | 4599 days | 1% |
| trevrobinson | 10/10 | 4599 days | 1% |
| Robin Sable | 10/10 | 4764 days | 1% |
| Sally Gordie | 9/10 | 4770 days | 1% |
| David Williams | 9/10 | 4771 days | 1% |
| Oliver Hardt | 6/10 | 4772 days | 1% |
| Matthias Angela | 6/10 | 4777 days | 1% |
| Lucy Duffy | 5/10 | 4786 days | 1% |
| B Sluis | 8/10 | 4792 days | 1% |
| Elaine | 10/10 | 4793 days | 1% |
| Bottoms | 9/10 | 4793 days | 1% |
| Patrick Grant | 8/10 | 4793 days | 1% |
| Hayley Atkinson | 10/10 | 4794 days | 1% |
| Melanie | 6/10 | 4795 days | 1% |
| Ed & Katie Riches | 7/10 | 4795 days | 1% |
| Nick & Adele Waller | 8/10 | 4795 days | 1% |
| Beat Kindler | 3/10 | 4795 days | 1% |
| Seth & Carla | 10/10 | 4797 days | 1% |
| Mary Mitchell | 8/10 | 4797 days | 1% |
| Tim Gamblen | 10/10 | 4800 days | 1% |
| Jonathan Philp | 8/10 | 4804 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 4804 days | 1% |
| Rocco Christian | 5/10 | 4806 days | 1% |
| Carel | 7/10 | 4809 days | 1% |
| ge04jen | 9/10 | 4843 days | 1% |
| CMJ | 7/10 | 4843 days | 1% |
| Wendy Ashmore | 9/10 | 4890 days | 1% |
| Gertz | 7/10 | 5122 days | 1% |
| Sue Carren | 7/10 | 5126 days | 1% |
| Chris Forrest | 8/10 | 5128 days | 1% |
| Julie and Russ Charles | 10/10 | 5131 days | 1% |
| Julie | 3/10 | 5131 days | 1% |
| Kevin Wong | 10/10 | 5131 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5134 days | 1% |
| John Stokes | 10/10 | 5137 days | 1% |
| Sufian Bin Uusof | 8/10 | 5140 days | 1% |
| Christine Gschwandtl | 10/10 | 5140 days | 1% |
| Ian & Phyllis | 8/10 | 5141 days | 1% |
| Harry Hammond | 7/10 | 5142 days | 1% |
| Bryan Higgins | 9/10 | 5147 days | 1% |
| Jennifer Sunderland | 9/10 | 5151 days | 1% |
| Alice Galley | 9/10 | 5152 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5159 days | 1% |
| Bob Warne | 4/10 | 5160 days | 1% |
| John | 7/10 | 5161 days | 1% |
| Van den Borne | 8/10 | 5163 days | 1% |
| Bahner | 9/10 | 5165 days | 1% |
| Jochen | 8/10 | 5175 days | 1% |
| Andrew Hammond | 8/10 | 5300 days | 1% |
| Mary Van | 9/10 | 5330 days | 1% |
| craigy | 7/10 | 5361 days | 1% |
| Alice Hurkett | 10/10 | 5422 days | 1% |
| Amy | 8/10 | 5453 days | 1% |
| BelindaT | 10/10 | 5461 days | 1% |
| thomas merrin | 10/10 | 5483 days | 1% |
| nuwee | 10/10 | 5483 days | 1% |
| katrina Marshall | 9/10 | 5500 days | 1% |
| Ina | 5/10 | 5501 days | 1% |
| Kim Holtz | 8/10 | 5502 days | 1% |
| Peter G | 8/10 | 5508 days | 1% |
| Chris Helms | 8/10 | 5508 days | 1% |
| Rod C | 9/10 | 5512 days | 1% |
| Amanda Iavarone | 8/10 | 5520 days | 1% |
| Jann Clar | 9/10 | 5523 days | 1% |
| Armand | 8/10 | 5528 days | 1% |
| Yona | 9/10 | 5528 days | 1% |
| Ronny | 8/10 | 5528 days | 1% |
| Eva | 9/10 | 5531 days | 1% |
| margaret Klawitter | 10/10 | 5535 days | 1% |
| Annie | 8/10 | 5536 days | 1% |
| Tony X | 8/10 | 5537 days | 1% |
| Terry Phillips | 8/10 | 5539 days | 1% |
| nigelst | 7/10 | 5548 days | 1% |
| Dale W | 8/10 | 5551 days | 1% |
| Buss | 8/10 | 5555 days | 1% |
| Bartlett nz | 10/10 | 5559 days | 1% |
| Chung Family | 9/10 | 5562 days | 1% |
| carsteng | 8/10 | 5598 days | 1% |
| Mark Jenkins | 9/10 | 5612 days | 1% |
| eowyn2k | 9/10 | 5634 days | 1% |
| alanvn | 7/10 | 5717 days | 1% |
| DustyLaptop | 9/10 | 5787 days | 1% |
| nickm | 9/10 | 5803 days | 1% |
| Johnnie | 8/10 | 5829 days | 1% |
| TillE412 | 9/10 | 5833 days | 1% |
| streneer | 6/10 | 5835 days | 1% |
| PamB | 8/10 | 5836 days | 1% |
| KimC | 9/10 | 5836 days | 1% |
| StephaineFrance | 10/10 | 5845 days | 1% |
| Lisa Duin | 9/10 | 5846 days | 1% |
| Dirk | 9/10 | 5847 days | 1% |
| SteveB | 10/10 | 5848 days | 1% |
| Sally477 | 8/10 | 5849 days | 1% |
| b_van_reenan | 7/10 | 5854 days | 1% |
| Peter | 8/10 | 5864 days | 1% |
| BrunoG | 10/10 | 5866 days | 1% |
| Edcan | 10/10 | 5866 days | 1% |
| Jose | 9/10 | 5867 days | 1% |
| Michael | 8/10 | 5872 days | 1% |
| Yunker | 9/10 | 5896 days | 1% |
| SiegfriedL | 10/10 | 5903 days | 1% |
| john west | 6/10 | 5916 days | 1% |
| Mike | 10/10 | 5917 days | 1% |
| martin piper | 10/10 | 5928 days | 1% |
| Claire | 6/10 | 5934 days | 1% |
| P&L Mooney | 9/10 | 6023 days | 1% |
| Amy | 10/10 | 6044 days | 1% |
| Ellie | 8/10 | 6054 days | 1% |
| famlou | 9/10 | 6063 days | 1% |
| karina mainwaring | 10/10 | 6102 days | 1% |
| CollyBob | 8/10 | 6121 days | 1% |
| Rob Poels | 7/10 | 6225 days | 1% |
| Jason Page | 5/10 | 6228 days | 1% |
| Stuart Bartram | 9/10 | 6231 days | 1% |
| Klaus Uhl | 10/10 | 6231 days | 1% |
| Richard | 9/10 | 6232 days | 1% |
| Ria | 8/10 | 6235 days | 1% |
| Kerstin Brantryd | 8/10 | 6235 days | 1% |
| Christine McKenna | 9/10 | 6246 days | 1% |
| Aharon | 8/10 | 6246 days | 1% |
| Jurgen Westphal | 3/10 | 6248 days | 1% |
| Kenneth and Mette | 10/10 | 6248 days | 1% |
| Lisa Tame | 5/10 | 6249 days | 1% |
| Wanda | 9/10 | 6249 days | 1% |
| Cole Penelope | 9/10 | 6252 days | 1% |
| Roger & Margaret | 7/10 | 6262 days | 1% |
| V Wood | 6/10 | 6264 days | 1% |
| Sandra Gustafson | 8/10 | 6290 days | 1% |
| Gerber Liselotte | 9/10 | 6322 days | 1% |
| purplekat99 | 10/10 | 6335 days | 1% |
| Wendy Williams | 7/10 | 6340 days | 1% |
| Kim Tjornhed | 6/10 | 6415 days | 1% |
| Rene Schotvanger | 9/10 | 6450 days | 1% |
| Hans Knappmann | 9/10 | 6450 days | 1% |
| Julie | 9/10 | 6534 days | 1% |
| Svenja | 9/10 | 6564 days | 1% |
| Michael | 8/10 | 6566 days | 1% |
| Adi | 9/10 | 6574 days | 1% |
| Michael | 8/10 | 6585 days | 1% |
| John Beirne | 6/10 | 6602 days | 1% |
| Jennifer | 8/10 | 6602 days | 1% |
| Ian | 6/10 | 6602 days | 1% |
| Pam | 10/10 | 6604 days | 1% |
| Fabian | 5/10 | 6606 days | 1% |
| Shirely | 8/10 | 6613 days | 1% |
| Marriott | 8/10 | 6626 days | 1% |
| Leah | 7/10 | 6626 days | 1% |
| Ian | 4/10 | 6630 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.61% |
| 198 | -3.63% |
| 199 | -3.65% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.72% |
| … | … |
Balancing Adjustment
7.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.