Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Skyline Gondola Queenstown

Valid Reviews

197 Valid Reviews

The Skyline Gondola Queenstown experience has a total of 199 reviews. There are 197 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 197 valid reviews:

Rating Count Percentage
10/10 41
21%
9/10 48
24%
8/10 60
30%
7/10 19
10%
6/10 14
7%
5/10 7
4%
4/10 3
2%
3/10 5
3%
2/10 0
0%
1/10 0
0%

81.27% Average

The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

173 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 173 face-to-face reviews:

Rating Count Percentage
10/10 31
18%
9/10 43
25%
8/10 56
32%
7/10 17
10%
6/10 13
8%
5/10 6
3%
4/10 3
2%
3/10 4
2%
2/10 0
0%
1/10 0
0%

80.69% Average

The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

73.12%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Christine Zivkovic 3/10 295 days 100%
Andrew Hammond 8/10 1999 days 9%
Tony Wilcomes 8/10 2667 days 6%
Jessica and Henry 9/10 2910 days 5%
Audeme Mechain 9/10 2912 days 5%
Alice Ormandy 7/10 2956 days 5%
Chloe Olsen 10/10 2959 days 5%
Barbara Knops 8/10 2991 days 5%
Manu Liberta 10/10 3001 days 5%
Patrick 8/10 3004 days 5%
Sabine 8/10 3004 days 5%
Yee How 8/10 3009 days 5%
Sophie 10/10 3012 days 5%
Nanda Dyke 8/10 3017 days 5%
Andy Howard 9/10 3044 days 5%
Sharron 9/10 3044 days 5%
Michael Regensburger 10/10 3276 days 4%
Timea Bagosi 8/10 3278 days 4%
Lothen 7/10 3289 days 4%
Melanie Kronbichler 8/10 3308 days 4%
Lea Watterson 9/10 3311 days 4%
Daniel Hill 10/10 3333 days 4%
Nicola Wiggan 8/10 3351 days 4%
Madita and Lisann 6/10 3353 days 3%
Corinna Fallenbuchel 10/10 3719 days 2%
Cora and Franzi 6/10 3725 days 2%
Ara Moore-Tuwhangai 10/10 3948 days 2%
Shona MacDonald 9/10 3975 days 2%
Niamh Duane 6/10 3992 days 1%
Matt Weston 8/10 3992 days 1%
Ann Wilson 8/10 3995 days 1%
M K 10/10 4050 days 1%
Shay Sofer 8/10 4058 days 1%
Guy David 8/10 4058 days 1%
Andreas Zapke 8/10 4065 days 1%
Caren van Gastel 8/10 4069 days 1%
Emeline Dupre 6/10 4069 days 1%
Kerri 10/10 4190 days 1%
Abby Rescr 8/10 4374 days 0%
Lorna and Seb 7/10 4377 days 0%
Erik Muchembled 4/10 4378 days 0%
Hannah Lia-Isis Kubillus 7/10 4378 days 0%
Patrycja Polakowska 10/10 4384 days 2%
Joey Mertzig 8/10 4391 days 2%
Ingeborg Ruysscher 10/10 4433 days 2%
Mike Edwards 10/10 4449 days 2%
Abby Rushmer 8/10 4463 days 2%
Auger 9/10 4471 days 2%
Auger 9/10 4471 days 2%
Ryan J 5/10 4555 days 1%
trevrobinson 10/10 4555 days 2%
Robin Sable 10/10 4720 days 2%
Sally Gordie 9/10 4726 days 2%
David Williams 9/10 4727 days 2%
Oliver Hardt 6/10 4728 days 2%
Matthias Angela 6/10 4733 days 2%
Lucy Duffy 5/10 4742 days 1%
B Sluis 8/10 4748 days 2%
Elaine 10/10 4749 days 2%
Bottoms 9/10 4749 days 2%
Patrick Grant 8/10 4749 days 2%
Hayley Atkinson 10/10 4750 days 2%
Melanie 6/10 4751 days 2%
Ed & Katie Riches 7/10 4751 days 2%
Nick & Adele Waller 8/10 4751 days 2%
Beat Kindler 3/10 4751 days 1%
Seth & Carla 10/10 4753 days 2%
Mary Mitchell 8/10 4753 days 2%
Tim Gamblen 10/10 4756 days 2%
Jonathan Philp 8/10 4760 days 2%
Andreas & Leonie Fehr 3/10 4760 days 1%
Rocco Christian 5/10 4762 days 1%
Carel 7/10 4765 days 2%
ge04jen 9/10 4799 days 2%
CMJ 7/10 4799 days 2%
Wendy Ashmore 9/10 4846 days 2%
Gertz 7/10 5078 days 2%
Sue Carren 7/10 5082 days 2%
Chris Forrest 8/10 5084 days 2%
Julie and Russ Charles 10/10 5087 days 2%
Julie 3/10 5087 days 1%
Kevin Wong 10/10 5087 days 2%
Hadas and Amichay Guter 8/10 5090 days 2%
John Stokes 10/10 5093 days 2%
Sufian Bin Uusof 8/10 5096 days 2%
Christine Gschwandtl 10/10 5096 days 2%
Ian & Phyllis 8/10 5097 days 2%
Harry Hammond 7/10 5098 days 2%
Bryan Higgins 9/10 5103 days 2%
Jennifer Sunderland 9/10 5107 days 2%
Alice Galley 9/10 5108 days 2%
Mr & Mrs Mackie 9/10 5115 days 2%
Bob Warne 4/10 5116 days 1%
John 7/10 5117 days 2%
Van den Borne 8/10 5119 days 2%
Bahner 9/10 5121 days 2%
Jochen 8/10 5131 days 2%
Andrew Hammond 8/10 5256 days 2%
Mary Van 9/10 5286 days 2%
craigy 7/10 5317 days 2%
Alice Hurkett 10/10 5378 days 2%
Amy 8/10 5409 days 2%
BelindaT 10/10 5417 days 2%
thomas merrin 10/10 5439 days 2%
nuwee 10/10 5439 days 2%
katrina Marshall 9/10 5456 days 2%
Ina 5/10 5457 days 1%
Kim Holtz 8/10 5458 days 2%
Peter G 8/10 5464 days 2%
Chris Helms 8/10 5464 days 2%
Rod C 9/10 5468 days 2%
Amanda Iavarone 8/10 5476 days 2%
Jann Clar 9/10 5479 days 2%
Armand 8/10 5484 days 2%
Yona 9/10 5484 days 2%
Ronny 8/10 5484 days 2%
Eva 9/10 5487 days 2%
margaret Klawitter 10/10 5491 days 2%
Annie 8/10 5492 days 2%
Tony X 8/10 5493 days 2%
Terry Phillips 8/10 5495 days 2%
nigelst 7/10 5504 days 2%
Dale W 8/10 5507 days 2%
Buss 8/10 5511 days 2%
Bartlett nz 10/10 5515 days 2%
Chung Family 9/10 5518 days 2%
carsteng 8/10 5554 days 2%
Mark Jenkins 9/10 5568 days 2%
eowyn2k 9/10 5590 days 2%
alanvn 7/10 5673 days 2%
DustyLaptop 9/10 5743 days 2%
nickm 9/10 5759 days 2%
Johnnie 8/10 5785 days 2%
TillE412 9/10 5789 days 2%
streneer 6/10 5791 days 2%
PamB 8/10 5792 days 2%
KimC 9/10 5792 days 2%
StephaineFrance 10/10 5801 days 2%
Lisa Duin 9/10 5802 days 2%
Dirk 9/10 5804 days 2%
SteveB 10/10 5804 days 2%
Sally477 8/10 5805 days 2%
b_van_reenan 7/10 5811 days 2%
Peter 8/10 5821 days 2%
BrunoG 10/10 5822 days 2%
Edcan 10/10 5822 days 2%
Jose 9/10 5824 days 2%
Michael 8/10 5829 days 2%
Yunker 9/10 5853 days 2%
SiegfriedL 10/10 5859 days 2%
john west 6/10 5872 days 2%
Mike 10/10 5874 days 2%
martin piper 10/10 5884 days 2%
Claire 6/10 5890 days 2%
P&L Mooney 9/10 5979 days 2%
Amy 10/10 6000 days 2%
Ellie 8/10 6011 days 2%
famlou 9/10 6020 days 2%
karina mainwaring 10/10 6059 days 2%
CollyBob 8/10 6077 days 2%
Rob Poels 7/10 6181 days 2%
Jason Page 5/10 6184 days 1%
Stuart Bartram 9/10 6187 days 2%
Klaus Uhl 10/10 6187 days 2%
Richard 9/10 6188 days 2%
Ria 8/10 6191 days 2%
Kerstin Brantryd 8/10 6191 days 2%
Christine McKenna 9/10 6202 days 2%
Aharon 8/10 6202 days 2%
Jurgen Westphal 3/10 6204 days 1%
Kenneth and Mette 10/10 6204 days 2%
Lisa Tame 5/10 6205 days 1%
Wanda 9/10 6205 days 2%
Cole Penelope 9/10 6208 days 2%
Roger & Margaret 7/10 6218 days 2%
V Wood 6/10 6220 days 2%
Sandra Gustafson 8/10 6246 days 2%
Gerber Liselotte 9/10 6278 days 2%
purplekat99 10/10 6291 days 2%
Wendy Williams 7/10 6296 days 2%
Kim Tjornhed 6/10 6371 days 2%
Rene Schotvanger 9/10 6406 days 2%
Hans Knappmann 9/10 6406 days 2%
Julie 9/10 6490 days 2%
Svenja 9/10 6520 days 2%
Michael 8/10 6522 days 2%
Adi 9/10 6530 days 2%
Michael 8/10 6541 days 2%
John Beirne 6/10 6558 days 2%
Jennifer 8/10 6558 days 2%
Ian 6/10 6558 days 2%
Pam 10/10 6560 days 2%
Fabian 5/10 6562 days 1%
Shirely 8/10 6569 days 2%
Marriott 8/10 6582 days 2%
Leah 7/10 6582 days 2%
Ian 4/10 6586 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.14% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.08%
198 -4.10%
199 -4.12%
200 -4.14%
201 -4.16%
202 -4.19%
203 -4.21%

Balancing Adjustment

7.59% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

77%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.