G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
197 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 198 reviews. There are 197 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.27% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Zivkovic | 3/10 | 202 days | 100% |
| Andrew Hammond | 8/10 | 1906 days | 9% |
| Tony Wilcomes | 8/10 | 2574 days | 7% |
| Jessica and Henry | 9/10 | 2817 days | 6% |
| Audeme Mechain | 9/10 | 2819 days | 6% |
| Alice Ormandy | 7/10 | 2863 days | 5% |
| Chloe Olsen | 10/10 | 2866 days | 6% |
| Barbara Knops | 8/10 | 2898 days | 5% |
| Manu Liberta | 10/10 | 2908 days | 5% |
| Patrick | 8/10 | 2911 days | 5% |
| Sabine | 8/10 | 2911 days | 5% |
| Yee How | 8/10 | 2916 days | 5% |
| Sophie | 10/10 | 2919 days | 5% |
| Nanda Dyke | 8/10 | 2924 days | 5% |
| Andy Howard | 9/10 | 2951 days | 5% |
| Sharron | 9/10 | 2951 days | 5% |
| Michael Regensburger | 10/10 | 3183 days | 4% |
| Timea Bagosi | 8/10 | 3184 days | 4% |
| Lothen | 7/10 | 3196 days | 4% |
| Melanie Kronbichler | 8/10 | 3215 days | 4% |
| Lea Watterson | 9/10 | 3218 days | 4% |
| Daniel Hill | 10/10 | 3240 days | 4% |
| Nicola Wiggan | 8/10 | 3258 days | 4% |
| Madita and Lisann | 6/10 | 3260 days | 4% |
| Corinna Fallenbuchel | 10/10 | 3626 days | 3% |
| Cora and Franzi | 6/10 | 3632 days | 2% |
| Ara Moore-Tuwhangai | 10/10 | 3855 days | 2% |
| Shona MacDonald | 9/10 | 3882 days | 2% |
| Niamh Duane | 6/10 | 3899 days | 2% |
| Matt Weston | 8/10 | 3899 days | 2% |
| Ann Wilson | 8/10 | 3902 days | 2% |
| M K | 10/10 | 3957 days | 2% |
| Shay Sofer | 8/10 | 3965 days | 1% |
| Guy David | 8/10 | 3965 days | 1% |
| Andreas Zapke | 8/10 | 3972 days | 1% |
| Caren van Gastel | 8/10 | 3976 days | 1% |
| Emeline Dupre | 6/10 | 3976 days | 1% |
| Kerri | 10/10 | 4097 days | 1% |
| Abby Rescr | 8/10 | 4281 days | 0% |
| Lorna and Seb | 7/10 | 4284 days | 0% |
| Erik Muchembled | 4/10 | 4285 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4285 days | 0% |
| Patrycja Polakowska | 10/10 | 4291 days | 0% |
| Joey Mertzig | 8/10 | 4298 days | 0% |
| Ingeborg Ruysscher | 10/10 | 4340 days | 0% |
| Mike Edwards | 10/10 | 4356 days | 0% |
| Abby Rushmer | 8/10 | 4370 days | 0% |
| Auger | 9/10 | 4378 days | 0% |
| Auger | 9/10 | 4378 days | 0% |
| Ryan J | 5/10 | 4462 days | 1% |
| trevrobinson | 10/10 | 4462 days | 2% |
| Robin Sable | 10/10 | 4627 days | 2% |
| Sally Gordie | 9/10 | 4633 days | 2% |
| David Williams | 9/10 | 4634 days | 2% |
| Oliver Hardt | 6/10 | 4635 days | 2% |
| Matthias Angela | 6/10 | 4640 days | 2% |
| Lucy Duffy | 5/10 | 4649 days | 1% |
| B Sluis | 8/10 | 4655 days | 2% |
| Elaine | 10/10 | 4656 days | 2% |
| Bottoms | 9/10 | 4656 days | 2% |
| Patrick Grant | 8/10 | 4656 days | 2% |
| Hayley Atkinson | 10/10 | 4657 days | 2% |
| Melanie | 6/10 | 4658 days | 2% |
| Ed & Katie Riches | 7/10 | 4658 days | 2% |
| Nick & Adele Waller | 8/10 | 4658 days | 2% |
| Beat Kindler | 3/10 | 4658 days | 1% |
| Seth & Carla | 10/10 | 4660 days | 2% |
| Mary Mitchell | 8/10 | 4660 days | 2% |
| Tim Gamblen | 10/10 | 4663 days | 2% |
| Jonathan Philp | 8/10 | 4667 days | 2% |
| Andreas & Leonie Fehr | 3/10 | 4667 days | 1% |
| Rocco Christian | 5/10 | 4669 days | 1% |
| Carel | 7/10 | 4672 days | 2% |
| ge04jen | 9/10 | 4706 days | 2% |
| CMJ | 7/10 | 4706 days | 2% |
| Wendy Ashmore | 9/10 | 4753 days | 2% |
| Gertz | 7/10 | 4985 days | 2% |
| Sue Carren | 7/10 | 4989 days | 2% |
| Chris Forrest | 8/10 | 4991 days | 2% |
| Julie and Russ Charles | 10/10 | 4994 days | 2% |
| Julie | 3/10 | 4994 days | 1% |
| Kevin Wong | 10/10 | 4994 days | 2% |
| Hadas and Amichay Guter | 8/10 | 4997 days | 2% |
| John Stokes | 10/10 | 5000 days | 2% |
| Sufian Bin Uusof | 8/10 | 5003 days | 2% |
| Christine Gschwandtl | 10/10 | 5003 days | 2% |
| Ian & Phyllis | 8/10 | 5004 days | 2% |
| Harry Hammond | 7/10 | 5005 days | 2% |
| Bryan Higgins | 9/10 | 5010 days | 2% |
| Jennifer Sunderland | 9/10 | 5014 days | 2% |
| Alice Galley | 9/10 | 5015 days | 2% |
| Mr & Mrs Mackie | 9/10 | 5022 days | 2% |
| Bob Warne | 4/10 | 5023 days | 1% |
| John | 7/10 | 5024 days | 2% |
| Van den Borne | 8/10 | 5026 days | 2% |
| Bahner | 9/10 | 5028 days | 2% |
| Jochen | 8/10 | 5038 days | 2% |
| Andrew Hammond | 8/10 | 5163 days | 2% |
| Mary Van | 9/10 | 5193 days | 2% |
| craigy | 7/10 | 5224 days | 2% |
| Alice Hurkett | 10/10 | 5285 days | 2% |
| Amy | 8/10 | 5316 days | 2% |
| BelindaT | 10/10 | 5324 days | 2% |
| thomas merrin | 10/10 | 5346 days | 2% |
| nuwee | 10/10 | 5346 days | 2% |
| katrina Marshall | 9/10 | 5363 days | 2% |
| Ina | 5/10 | 5364 days | 1% |
| Kim Holtz | 8/10 | 5365 days | 2% |
| Peter G | 8/10 | 5371 days | 2% |
| Chris Helms | 8/10 | 5371 days | 2% |
| Rod C | 9/10 | 5375 days | 2% |
| Amanda Iavarone | 8/10 | 5383 days | 2% |
| Jann Clar | 9/10 | 5386 days | 2% |
| Armand | 8/10 | 5391 days | 2% |
| Yona | 9/10 | 5391 days | 2% |
| Ronny | 8/10 | 5391 days | 2% |
| Eva | 9/10 | 5394 days | 2% |
| margaret Klawitter | 10/10 | 5398 days | 2% |
| Annie | 8/10 | 5399 days | 2% |
| Tony X | 8/10 | 5400 days | 2% |
| Terry Phillips | 8/10 | 5402 days | 2% |
| nigelst | 7/10 | 5411 days | 2% |
| Dale W | 8/10 | 5414 days | 2% |
| Buss | 8/10 | 5418 days | 2% |
| Bartlett nz | 10/10 | 5422 days | 2% |
| Chung Family | 9/10 | 5425 days | 2% |
| carsteng | 8/10 | 5461 days | 2% |
| Mark Jenkins | 9/10 | 5475 days | 2% |
| eowyn2k | 9/10 | 5497 days | 2% |
| alanvn | 7/10 | 5580 days | 2% |
| DustyLaptop | 9/10 | 5650 days | 2% |
| nickm | 9/10 | 5666 days | 2% |
| Johnnie | 8/10 | 5692 days | 2% |
| TillE412 | 9/10 | 5696 days | 2% |
| streneer | 6/10 | 5698 days | 2% |
| PamB | 8/10 | 5699 days | 2% |
| KimC | 9/10 | 5699 days | 2% |
| StephaineFrance | 10/10 | 5708 days | 2% |
| Lisa Duin | 9/10 | 5709 days | 2% |
| Dirk | 9/10 | 5710 days | 2% |
| SteveB | 10/10 | 5711 days | 2% |
| Sally477 | 8/10 | 5711 days | 2% |
| b_van_reenan | 7/10 | 5717 days | 2% |
| Peter | 8/10 | 5727 days | 2% |
| BrunoG | 10/10 | 5729 days | 2% |
| Edcan | 10/10 | 5729 days | 2% |
| Jose | 9/10 | 5730 days | 2% |
| Michael | 8/10 | 5735 days | 2% |
| Yunker | 9/10 | 5759 days | 2% |
| SiegfriedL | 10/10 | 5766 days | 2% |
| john west | 6/10 | 5779 days | 2% |
| Mike | 10/10 | 5780 days | 2% |
| martin piper | 10/10 | 5790 days | 2% |
| Claire | 6/10 | 5796 days | 2% |
| P&L Mooney | 9/10 | 5885 days | 2% |
| Amy | 10/10 | 5906 days | 2% |
| Ellie | 8/10 | 5917 days | 2% |
| famlou | 9/10 | 5926 days | 2% |
| karina mainwaring | 10/10 | 5965 days | 2% |
| CollyBob | 8/10 | 5983 days | 2% |
| Rob Poels | 7/10 | 6088 days | 2% |
| Jason Page | 5/10 | 6091 days | 1% |
| Stuart Bartram | 9/10 | 6094 days | 2% |
| Klaus Uhl | 10/10 | 6094 days | 2% |
| Richard | 9/10 | 6095 days | 2% |
| Ria | 8/10 | 6098 days | 2% |
| Kerstin Brantryd | 8/10 | 6098 days | 2% |
| Christine McKenna | 9/10 | 6109 days | 2% |
| Aharon | 8/10 | 6109 days | 2% |
| Jurgen Westphal | 3/10 | 6111 days | 1% |
| Kenneth and Mette | 10/10 | 6111 days | 2% |
| Lisa Tame | 5/10 | 6112 days | 1% |
| Wanda | 9/10 | 6112 days | 2% |
| Cole Penelope | 9/10 | 6115 days | 2% |
| Roger & Margaret | 7/10 | 6125 days | 2% |
| V Wood | 6/10 | 6127 days | 2% |
| Sandra Gustafson | 8/10 | 6153 days | 2% |
| Gerber Liselotte | 9/10 | 6185 days | 2% |
| purplekat99 | 10/10 | 6198 days | 2% |
| Wendy Williams | 7/10 | 6203 days | 2% |
| Kim Tjornhed | 6/10 | 6278 days | 2% |
| Rene Schotvanger | 9/10 | 6313 days | 2% |
| Hans Knappmann | 9/10 | 6313 days | 2% |
| Julie | 9/10 | 6397 days | 2% |
| Svenja | 9/10 | 6427 days | 2% |
| Michael | 8/10 | 6429 days | 2% |
| Adi | 9/10 | 6437 days | 2% |
| Michael | 8/10 | 6448 days | 2% |
| John Beirne | 6/10 | 6465 days | 2% |
| Jennifer | 8/10 | 6465 days | 2% |
| Ian | 6/10 | 6465 days | 2% |
| Pam | 10/10 | 6467 days | 2% |
| Fabian | 5/10 | 6469 days | 1% |
| Shirely | 8/10 | 6476 days | 2% |
| Marriott | 8/10 | 6489 days | 2% |
| Leah | 7/10 | 6489 days | 2% |
| Ian | 4/10 | 6493 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 189 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 186 | -3.76% |
| 187 | -3.78% |
| 188 | -3.80% |
| 189 | -3.82% |
| 190 | -3.84% |
| 191 | -3.86% |
| 192 | -3.88% |
| … | … |
Balancing Adjustment
7.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.