Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
197 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 198 reviews. There are 197 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.27% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Zivkovic | 3/10 | 232 days | 100% |
| Andrew Hammond | 8/10 | 1936 days | 9% |
| Tony Wilcomes | 8/10 | 2604 days | 6% |
| Jessica and Henry | 9/10 | 2847 days | 6% |
| Audeme Mechain | 9/10 | 2849 days | 6% |
| Alice Ormandy | 7/10 | 2893 days | 5% |
| Chloe Olsen | 10/10 | 2896 days | 5% |
| Barbara Knops | 8/10 | 2928 days | 5% |
| Manu Liberta | 10/10 | 2938 days | 5% |
| Patrick | 8/10 | 2941 days | 5% |
| Sabine | 8/10 | 2941 days | 5% |
| Yee How | 8/10 | 2946 days | 5% |
| Sophie | 10/10 | 2949 days | 5% |
| Nanda Dyke | 8/10 | 2954 days | 5% |
| Andy Howard | 9/10 | 2981 days | 5% |
| Sharron | 9/10 | 2981 days | 5% |
| Michael Regensburger | 10/10 | 3213 days | 4% |
| Timea Bagosi | 8/10 | 3215 days | 4% |
| Lothen | 7/10 | 3226 days | 4% |
| Melanie Kronbichler | 8/10 | 3245 days | 4% |
| Lea Watterson | 9/10 | 3248 days | 4% |
| Daniel Hill | 10/10 | 3270 days | 4% |
| Nicola Wiggan | 8/10 | 3288 days | 4% |
| Madita and Lisann | 6/10 | 3290 days | 3% |
| Corinna Fallenbuchel | 10/10 | 3656 days | 3% |
| Cora and Franzi | 6/10 | 3662 days | 2% |
| Ara Moore-Tuwhangai | 10/10 | 3885 days | 2% |
| Shona MacDonald | 9/10 | 3912 days | 2% |
| Niamh Duane | 6/10 | 3929 days | 1% |
| Matt Weston | 8/10 | 3929 days | 2% |
| Ann Wilson | 8/10 | 3932 days | 2% |
| M K | 10/10 | 3987 days | 1% |
| Shay Sofer | 8/10 | 3995 days | 1% |
| Guy David | 8/10 | 3995 days | 1% |
| Andreas Zapke | 8/10 | 4002 days | 1% |
| Caren van Gastel | 8/10 | 4006 days | 1% |
| Emeline Dupre | 6/10 | 4006 days | 1% |
| Kerri | 10/10 | 4127 days | 1% |
| Abby Rescr | 8/10 | 4311 days | 0% |
| Lorna and Seb | 7/10 | 4314 days | 0% |
| Erik Muchembled | 4/10 | 4315 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4315 days | 0% |
| Patrycja Polakowska | 10/10 | 4321 days | 0% |
| Joey Mertzig | 8/10 | 4328 days | 0% |
| Ingeborg Ruysscher | 10/10 | 4370 days | 0% |
| Mike Edwards | 10/10 | 4386 days | 2% |
| Abby Rushmer | 8/10 | 4400 days | 2% |
| Auger | 9/10 | 4408 days | 2% |
| Auger | 9/10 | 4408 days | 2% |
| Ryan J | 5/10 | 4492 days | 1% |
| trevrobinson | 10/10 | 4492 days | 2% |
| Robin Sable | 10/10 | 4657 days | 2% |
| Sally Gordie | 9/10 | 4663 days | 2% |
| David Williams | 9/10 | 4664 days | 2% |
| Oliver Hardt | 6/10 | 4665 days | 2% |
| Matthias Angela | 6/10 | 4670 days | 2% |
| Lucy Duffy | 5/10 | 4679 days | 1% |
| B Sluis | 8/10 | 4685 days | 2% |
| Elaine | 10/10 | 4686 days | 2% |
| Bottoms | 9/10 | 4686 days | 2% |
| Patrick Grant | 8/10 | 4686 days | 2% |
| Hayley Atkinson | 10/10 | 4687 days | 2% |
| Melanie | 6/10 | 4688 days | 2% |
| Ed & Katie Riches | 7/10 | 4688 days | 2% |
| Nick & Adele Waller | 8/10 | 4688 days | 2% |
| Beat Kindler | 3/10 | 4688 days | 1% |
| Seth & Carla | 10/10 | 4690 days | 2% |
| Mary Mitchell | 8/10 | 4690 days | 2% |
| Tim Gamblen | 10/10 | 4693 days | 2% |
| Jonathan Philp | 8/10 | 4697 days | 2% |
| Andreas & Leonie Fehr | 3/10 | 4697 days | 1% |
| Rocco Christian | 5/10 | 4699 days | 1% |
| Carel | 7/10 | 4702 days | 2% |
| ge04jen | 9/10 | 4736 days | 2% |
| CMJ | 7/10 | 4736 days | 2% |
| Wendy Ashmore | 9/10 | 4783 days | 2% |
| Gertz | 7/10 | 5015 days | 2% |
| Sue Carren | 7/10 | 5019 days | 2% |
| Chris Forrest | 8/10 | 5021 days | 2% |
| Julie and Russ Charles | 10/10 | 5024 days | 2% |
| Julie | 3/10 | 5024 days | 1% |
| Kevin Wong | 10/10 | 5024 days | 2% |
| Hadas and Amichay Guter | 8/10 | 5027 days | 2% |
| John Stokes | 10/10 | 5030 days | 2% |
| Sufian Bin Uusof | 8/10 | 5033 days | 2% |
| Christine Gschwandtl | 10/10 | 5033 days | 2% |
| Ian & Phyllis | 8/10 | 5034 days | 2% |
| Harry Hammond | 7/10 | 5035 days | 2% |
| Bryan Higgins | 9/10 | 5040 days | 2% |
| Jennifer Sunderland | 9/10 | 5044 days | 2% |
| Alice Galley | 9/10 | 5045 days | 2% |
| Mr & Mrs Mackie | 9/10 | 5052 days | 2% |
| Bob Warne | 4/10 | 5053 days | 1% |
| John | 7/10 | 5054 days | 2% |
| Van den Borne | 8/10 | 5056 days | 2% |
| Bahner | 9/10 | 5058 days | 2% |
| Jochen | 8/10 | 5068 days | 2% |
| Andrew Hammond | 8/10 | 5193 days | 2% |
| Mary Van | 9/10 | 5223 days | 2% |
| craigy | 7/10 | 5254 days | 2% |
| Alice Hurkett | 10/10 | 5315 days | 2% |
| Amy | 8/10 | 5346 days | 2% |
| BelindaT | 10/10 | 5354 days | 2% |
| thomas merrin | 10/10 | 5376 days | 2% |
| nuwee | 10/10 | 5376 days | 2% |
| katrina Marshall | 9/10 | 5393 days | 2% |
| Ina | 5/10 | 5394 days | 1% |
| Kim Holtz | 8/10 | 5395 days | 2% |
| Peter G | 8/10 | 5401 days | 2% |
| Chris Helms | 8/10 | 5401 days | 2% |
| Rod C | 9/10 | 5405 days | 2% |
| Amanda Iavarone | 8/10 | 5413 days | 2% |
| Jann Clar | 9/10 | 5416 days | 2% |
| Armand | 8/10 | 5421 days | 2% |
| Yona | 9/10 | 5421 days | 2% |
| Ronny | 8/10 | 5421 days | 2% |
| Eva | 9/10 | 5424 days | 2% |
| margaret Klawitter | 10/10 | 5428 days | 2% |
| Annie | 8/10 | 5429 days | 2% |
| Tony X | 8/10 | 5430 days | 2% |
| Terry Phillips | 8/10 | 5432 days | 2% |
| nigelst | 7/10 | 5441 days | 2% |
| Dale W | 8/10 | 5444 days | 2% |
| Buss | 8/10 | 5448 days | 2% |
| Bartlett nz | 10/10 | 5452 days | 2% |
| Chung Family | 9/10 | 5455 days | 2% |
| carsteng | 8/10 | 5491 days | 2% |
| Mark Jenkins | 9/10 | 5505 days | 2% |
| eowyn2k | 9/10 | 5527 days | 2% |
| alanvn | 7/10 | 5610 days | 2% |
| DustyLaptop | 9/10 | 5680 days | 2% |
| nickm | 9/10 | 5696 days | 2% |
| Johnnie | 8/10 | 5722 days | 2% |
| TillE412 | 9/10 | 5726 days | 2% |
| streneer | 6/10 | 5728 days | 2% |
| PamB | 8/10 | 5729 days | 2% |
| KimC | 9/10 | 5729 days | 2% |
| StephaineFrance | 10/10 | 5738 days | 2% |
| Lisa Duin | 9/10 | 5739 days | 2% |
| Dirk | 9/10 | 5740 days | 2% |
| SteveB | 10/10 | 5741 days | 2% |
| Sally477 | 8/10 | 5742 days | 2% |
| b_van_reenan | 7/10 | 5747 days | 2% |
| Peter | 8/10 | 5757 days | 2% |
| BrunoG | 10/10 | 5759 days | 2% |
| Edcan | 10/10 | 5759 days | 2% |
| Jose | 9/10 | 5760 days | 2% |
| Michael | 8/10 | 5765 days | 2% |
| Yunker | 9/10 | 5789 days | 2% |
| SiegfriedL | 10/10 | 5796 days | 2% |
| john west | 6/10 | 5809 days | 2% |
| Mike | 10/10 | 5810 days | 2% |
| martin piper | 10/10 | 5821 days | 2% |
| Claire | 6/10 | 5827 days | 2% |
| P&L Mooney | 9/10 | 5916 days | 2% |
| Amy | 10/10 | 5936 days | 2% |
| Ellie | 8/10 | 5947 days | 2% |
| famlou | 9/10 | 5956 days | 2% |
| karina mainwaring | 10/10 | 5995 days | 2% |
| CollyBob | 8/10 | 6013 days | 2% |
| Rob Poels | 7/10 | 6118 days | 2% |
| Jason Page | 5/10 | 6121 days | 1% |
| Stuart Bartram | 9/10 | 6124 days | 2% |
| Klaus Uhl | 10/10 | 6124 days | 2% |
| Richard | 9/10 | 6125 days | 2% |
| Ria | 8/10 | 6128 days | 2% |
| Kerstin Brantryd | 8/10 | 6128 days | 2% |
| Christine McKenna | 9/10 | 6139 days | 2% |
| Aharon | 8/10 | 6139 days | 2% |
| Jurgen Westphal | 3/10 | 6141 days | 1% |
| Kenneth and Mette | 10/10 | 6141 days | 2% |
| Lisa Tame | 5/10 | 6142 days | 1% |
| Wanda | 9/10 | 6142 days | 2% |
| Cole Penelope | 9/10 | 6145 days | 2% |
| Roger & Margaret | 7/10 | 6155 days | 2% |
| V Wood | 6/10 | 6157 days | 2% |
| Sandra Gustafson | 8/10 | 6183 days | 2% |
| Gerber Liselotte | 9/10 | 6215 days | 2% |
| purplekat99 | 10/10 | 6228 days | 2% |
| Wendy Williams | 7/10 | 6233 days | 2% |
| Kim Tjornhed | 6/10 | 6308 days | 2% |
| Rene Schotvanger | 9/10 | 6343 days | 2% |
| Hans Knappmann | 9/10 | 6343 days | 2% |
| Julie | 9/10 | 6427 days | 2% |
| Svenja | 9/10 | 6457 days | 2% |
| Michael | 8/10 | 6459 days | 2% |
| Adi | 9/10 | 6467 days | 2% |
| Michael | 8/10 | 6478 days | 2% |
| John Beirne | 6/10 | 6495 days | 2% |
| Jennifer | 8/10 | 6495 days | 2% |
| Ian | 6/10 | 6495 days | 2% |
| Pam | 10/10 | 6497 days | 2% |
| Fabian | 5/10 | 6499 days | 1% |
| Shirely | 8/10 | 6506 days | 2% |
| Marriott | 8/10 | 6519 days | 2% |
| Leah | 7/10 | 6519 days | 2% |
| Ian | 4/10 | 6523 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
7.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.