Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 35 days | 100% |
| Christine Zivkovic | 3/10 | 584 days | 44% |
| Andrew Hammond | 8/10 | 2288 days | 4% |
| Tony Wilcomes | 8/10 | 2956 days | 3% |
| Jessica and Henry | 9/10 | 3199 days | 2% |
| Audeme Mechain | 9/10 | 3201 days | 2% |
| Alice Ormandy | 7/10 | 3245 days | 2% |
| Chloe Olsen | 10/10 | 3248 days | 2% |
| Barbara Knops | 8/10 | 3280 days | 2% |
| Manu Liberta | 10/10 | 3290 days | 2% |
| Patrick | 8/10 | 3293 days | 2% |
| Sabine | 8/10 | 3293 days | 2% |
| Yee How | 8/10 | 3298 days | 2% |
| Sophie | 10/10 | 3301 days | 2% |
| Nanda Dyke | 8/10 | 3306 days | 2% |
| Andy Howard | 9/10 | 3333 days | 2% |
| Sharron | 9/10 | 3333 days | 2% |
| Michael Regensburger | 10/10 | 3565 days | 2% |
| Timea Bagosi | 8/10 | 3566 days | 2% |
| Lothen | 7/10 | 3578 days | 1% |
| Melanie Kronbichler | 8/10 | 3597 days | 1% |
| Lea Watterson | 9/10 | 3600 days | 1% |
| Daniel Hill | 10/10 | 3622 days | 1% |
| Nicola Wiggan | 8/10 | 3640 days | 1% |
| Madita and Lisann | 6/10 | 3642 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4008 days | 1% |
| Cora and Franzi | 6/10 | 4014 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4237 days | 0% |
| Shona MacDonald | 9/10 | 4264 days | 0% |
| Niamh Duane | 6/10 | 4281 days | 0% |
| Matt Weston | 8/10 | 4281 days | 0% |
| Ann Wilson | 8/10 | 4284 days | 0% |
| M K | 10/10 | 4339 days | 0% |
| Shay Sofer | 8/10 | 4347 days | 0% |
| Guy David | 8/10 | 4347 days | 0% |
| Andreas Zapke | 8/10 | 4354 days | 0% |
| Caren van Gastel | 8/10 | 4358 days | 0% |
| Emeline Dupre | 6/10 | 4358 days | 0% |
| Kerri | 10/10 | 4479 days | 1% |
| Abby Rescr | 8/10 | 4663 days | 1% |
| Lorna and Seb | 7/10 | 4666 days | 1% |
| Erik Muchembled | 4/10 | 4667 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4667 days | 1% |
| Patrycja Polakowska | 10/10 | 4673 days | 1% |
| Joey Mertzig | 8/10 | 4680 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4722 days | 1% |
| Mike Edwards | 10/10 | 4738 days | 1% |
| Abby Rushmer | 8/10 | 4752 days | 1% |
| Auger | 9/10 | 4760 days | 1% |
| Auger | 9/10 | 4760 days | 1% |
| Ryan J | 5/10 | 4844 days | 1% |
| trevrobinson | 10/10 | 4844 days | 1% |
| Robin Sable | 10/10 | 5009 days | 1% |
| Sally Gordie | 9/10 | 5015 days | 1% |
| David Williams | 9/10 | 5016 days | 1% |
| Oliver Hardt | 6/10 | 5017 days | 1% |
| Matthias Angela | 6/10 | 5022 days | 1% |
| Lucy Duffy | 5/10 | 5031 days | 1% |
| B Sluis | 8/10 | 5037 days | 1% |
| Elaine | 10/10 | 5038 days | 1% |
| Bottoms | 9/10 | 5038 days | 1% |
| Patrick Grant | 8/10 | 5038 days | 1% |
| Hayley Atkinson | 10/10 | 5039 days | 1% |
| Melanie | 6/10 | 5040 days | 1% |
| Ed & Katie Riches | 7/10 | 5040 days | 1% |
| Nick & Adele Waller | 8/10 | 5040 days | 1% |
| Beat Kindler | 3/10 | 5040 days | 1% |
| Seth & Carla | 10/10 | 5042 days | 1% |
| Mary Mitchell | 8/10 | 5042 days | 1% |
| Tim Gamblen | 10/10 | 5045 days | 1% |
| Jonathan Philp | 8/10 | 5049 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5049 days | 1% |
| Rocco Christian | 5/10 | 5051 days | 1% |
| Carel | 7/10 | 5054 days | 1% |
| ge04jen | 9/10 | 5088 days | 1% |
| CMJ | 7/10 | 5088 days | 1% |
| Wendy Ashmore | 9/10 | 5135 days | 1% |
| Gertz | 7/10 | 5367 days | 1% |
| Sue Carren | 7/10 | 5371 days | 1% |
| Chris Forrest | 8/10 | 5373 days | 1% |
| Julie and Russ Charles | 10/10 | 5376 days | 1% |
| Julie | 3/10 | 5376 days | 1% |
| Kevin Wong | 10/10 | 5376 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5379 days | 1% |
| John Stokes | 10/10 | 5382 days | 1% |
| Sufian Bin Uusof | 8/10 | 5385 days | 1% |
| Christine Gschwandtl | 10/10 | 5385 days | 1% |
| Ian & Phyllis | 8/10 | 5386 days | 1% |
| Harry Hammond | 7/10 | 5387 days | 1% |
| Bryan Higgins | 9/10 | 5392 days | 1% |
| Jennifer Sunderland | 9/10 | 5396 days | 1% |
| Alice Galley | 9/10 | 5397 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5404 days | 1% |
| Bob Warne | 4/10 | 5405 days | 1% |
| John | 7/10 | 5406 days | 1% |
| Van den Borne | 8/10 | 5408 days | 1% |
| Bahner | 9/10 | 5410 days | 1% |
| Jochen | 8/10 | 5420 days | 1% |
| Andrew Hammond | 8/10 | 5545 days | 1% |
| Mary Van | 9/10 | 5575 days | 1% |
| craigy | 7/10 | 5606 days | 1% |
| Alice Hurkett | 10/10 | 5667 days | 1% |
| Amy | 8/10 | 5698 days | 1% |
| BelindaT | 10/10 | 5706 days | 1% |
| thomas merrin | 10/10 | 5728 days | 1% |
| nuwee | 10/10 | 5728 days | 1% |
| katrina Marshall | 9/10 | 5745 days | 1% |
| Ina | 5/10 | 5746 days | 1% |
| Kim Holtz | 8/10 | 5747 days | 1% |
| Peter G | 8/10 | 5753 days | 1% |
| Chris Helms | 8/10 | 5753 days | 1% |
| Rod C | 9/10 | 5757 days | 1% |
| Amanda Iavarone | 8/10 | 5765 days | 1% |
| Jann Clar | 9/10 | 5768 days | 1% |
| Armand | 8/10 | 5773 days | 1% |
| Yona | 9/10 | 5773 days | 1% |
| Ronny | 8/10 | 5773 days | 1% |
| Eva | 9/10 | 5776 days | 1% |
| margaret Klawitter | 10/10 | 5780 days | 1% |
| Annie | 8/10 | 5781 days | 1% |
| Tony X | 8/10 | 5782 days | 1% |
| Terry Phillips | 8/10 | 5784 days | 1% |
| nigelst | 7/10 | 5793 days | 1% |
| Dale W | 8/10 | 5796 days | 1% |
| Buss | 8/10 | 5800 days | 1% |
| Bartlett nz | 10/10 | 5804 days | 1% |
| Chung Family | 9/10 | 5807 days | 1% |
| carsteng | 8/10 | 5843 days | 1% |
| Mark Jenkins | 9/10 | 5857 days | 1% |
| eowyn2k | 9/10 | 5879 days | 1% |
| alanvn | 7/10 | 5962 days | 1% |
| DustyLaptop | 9/10 | 6032 days | 1% |
| nickm | 9/10 | 6048 days | 1% |
| Johnnie | 8/10 | 6074 days | 1% |
| TillE412 | 9/10 | 6078 days | 1% |
| streneer | 6/10 | 6080 days | 1% |
| PamB | 8/10 | 6081 days | 1% |
| KimC | 9/10 | 6081 days | 1% |
| StephaineFrance | 10/10 | 6090 days | 1% |
| Lisa Duin | 9/10 | 6091 days | 1% |
| Dirk | 9/10 | 6092 days | 1% |
| SteveB | 10/10 | 6093 days | 1% |
| Sally477 | 8/10 | 6094 days | 1% |
| b_van_reenan | 7/10 | 6099 days | 1% |
| Peter | 8/10 | 6109 days | 1% |
| BrunoG | 10/10 | 6111 days | 1% |
| Edcan | 10/10 | 6111 days | 1% |
| Jose | 9/10 | 6112 days | 1% |
| Michael | 8/10 | 6117 days | 1% |
| Yunker | 9/10 | 6141 days | 1% |
| SiegfriedL | 10/10 | 6148 days | 1% |
| john west | 6/10 | 6161 days | 1% |
| Mike | 10/10 | 6162 days | 1% |
| martin piper | 10/10 | 6172 days | 1% |
| Claire | 6/10 | 6179 days | 1% |
| P&L Mooney | 9/10 | 6267 days | 1% |
| Amy | 10/10 | 6288 days | 1% |
| Ellie | 8/10 | 6299 days | 1% |
| famlou | 9/10 | 6308 days | 1% |
| karina mainwaring | 10/10 | 6347 days | 1% |
| CollyBob | 8/10 | 6365 days | 1% |
| Rob Poels | 7/10 | 6470 days | 1% |
| Jason Page | 5/10 | 6473 days | 1% |
| Stuart Bartram | 9/10 | 6476 days | 1% |
| Klaus Uhl | 10/10 | 6476 days | 1% |
| Richard | 9/10 | 6477 days | 1% |
| Ria | 8/10 | 6480 days | 1% |
| Kerstin Brantryd | 8/10 | 6480 days | 1% |
| Christine McKenna | 9/10 | 6491 days | 1% |
| Aharon | 8/10 | 6491 days | 1% |
| Jurgen Westphal | 3/10 | 6493 days | 1% |
| Kenneth and Mette | 10/10 | 6493 days | 1% |
| Lisa Tame | 5/10 | 6494 days | 1% |
| Wanda | 9/10 | 6494 days | 1% |
| Cole Penelope | 9/10 | 6497 days | 1% |
| Roger & Margaret | 7/10 | 6507 days | 1% |
| V Wood | 6/10 | 6509 days | 1% |
| Sandra Gustafson | 8/10 | 6535 days | 1% |
| Gerber Liselotte | 9/10 | 6567 days | 1% |
| purplekat99 | 10/10 | 6580 days | 1% |
| Wendy Williams | 7/10 | 6585 days | 1% |
| Kim Tjornhed | 6/10 | 6660 days | 1% |
| Rene Schotvanger | 9/10 | 6695 days | 1% |
| Hans Knappmann | 9/10 | 6695 days | 1% |
| Julie | 9/10 | 6779 days | 1% |
| Svenja | 9/10 | 6809 days | 1% |
| Michael | 8/10 | 6811 days | 1% |
| Adi | 9/10 | 6819 days | 1% |
| Michael | 8/10 | 6830 days | 1% |
| John Beirne | 6/10 | 6847 days | 1% |
| Jennifer | 8/10 | 6847 days | 1% |
| Ian | 6/10 | 6847 days | 1% |
| Pam | 10/10 | 6849 days | 1% |
| Fabian | 5/10 | 6851 days | 1% |
| Shirely | 8/10 | 6858 days | 1% |
| Marriott | 8/10 | 6871 days | 1% |
| Leah | 7/10 | 6871 days | 1% |
| Ian | 4/10 | 6875 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.57% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 28 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 25 | -0.51% |
| 26 | -0.53% |
| 27 | -0.55% |
| 28 | -0.57% |
| 29 | -0.59% |
| 30 | -0.61% |
| 31 | -0.63% |
| … | … |
Balancing Adjustment
2.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.