Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 47 days | 100% |
| Christine Zivkovic | 3/10 | 596 days | 43% |
| Andrew Hammond | 8/10 | 2300 days | 4% |
| Tony Wilcomes | 8/10 | 2968 days | 3% |
| Jessica and Henry | 9/10 | 3211 days | 2% |
| Audeme Mechain | 9/10 | 3213 days | 2% |
| Alice Ormandy | 7/10 | 3257 days | 2% |
| Chloe Olsen | 10/10 | 3260 days | 2% |
| Barbara Knops | 8/10 | 3292 days | 2% |
| Manu Liberta | 10/10 | 3302 days | 2% |
| Patrick | 8/10 | 3305 days | 2% |
| Sabine | 8/10 | 3305 days | 2% |
| Yee How | 8/10 | 3310 days | 2% |
| Sophie | 10/10 | 3313 days | 2% |
| Nanda Dyke | 8/10 | 3318 days | 2% |
| Andy Howard | 9/10 | 3345 days | 2% |
| Sharron | 9/10 | 3345 days | 2% |
| Michael Regensburger | 10/10 | 3577 days | 2% |
| Timea Bagosi | 8/10 | 3578 days | 2% |
| Lothen | 7/10 | 3590 days | 1% |
| Melanie Kronbichler | 8/10 | 3609 days | 1% |
| Lea Watterson | 9/10 | 3612 days | 1% |
| Daniel Hill | 10/10 | 3634 days | 1% |
| Nicola Wiggan | 8/10 | 3652 days | 1% |
| Madita and Lisann | 6/10 | 3654 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4020 days | 1% |
| Cora and Franzi | 6/10 | 4026 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4249 days | 0% |
| Shona MacDonald | 9/10 | 4276 days | 0% |
| Niamh Duane | 6/10 | 4293 days | 0% |
| Matt Weston | 8/10 | 4293 days | 0% |
| Ann Wilson | 8/10 | 4296 days | 0% |
| M K | 10/10 | 4351 days | 0% |
| Shay Sofer | 8/10 | 4359 days | 0% |
| Guy David | 8/10 | 4359 days | 0% |
| Andreas Zapke | 8/10 | 4366 days | 0% |
| Caren van Gastel | 8/10 | 4370 days | 0% |
| Emeline Dupre | 6/10 | 4370 days | 0% |
| Kerri | 10/10 | 4491 days | 1% |
| Abby Rescr | 8/10 | 4675 days | 1% |
| Lorna and Seb | 7/10 | 4678 days | 1% |
| Erik Muchembled | 4/10 | 4679 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4679 days | 1% |
| Patrycja Polakowska | 10/10 | 4685 days | 1% |
| Joey Mertzig | 8/10 | 4692 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4734 days | 1% |
| Mike Edwards | 10/10 | 4750 days | 1% |
| Abby Rushmer | 8/10 | 4764 days | 1% |
| Auger | 9/10 | 4772 days | 1% |
| Auger | 9/10 | 4772 days | 1% |
| Ryan J | 5/10 | 4856 days | 1% |
| trevrobinson | 10/10 | 4856 days | 1% |
| Robin Sable | 10/10 | 5021 days | 1% |
| Sally Gordie | 9/10 | 5027 days | 1% |
| David Williams | 9/10 | 5028 days | 1% |
| Oliver Hardt | 6/10 | 5029 days | 1% |
| Matthias Angela | 6/10 | 5034 days | 1% |
| Lucy Duffy | 5/10 | 5043 days | 1% |
| B Sluis | 8/10 | 5049 days | 1% |
| Elaine | 10/10 | 5050 days | 1% |
| Bottoms | 9/10 | 5050 days | 1% |
| Patrick Grant | 8/10 | 5050 days | 1% |
| Hayley Atkinson | 10/10 | 5051 days | 1% |
| Melanie | 6/10 | 5052 days | 1% |
| Ed & Katie Riches | 7/10 | 5052 days | 1% |
| Nick & Adele Waller | 8/10 | 5052 days | 1% |
| Beat Kindler | 3/10 | 5052 days | 1% |
| Seth & Carla | 10/10 | 5054 days | 1% |
| Mary Mitchell | 8/10 | 5054 days | 1% |
| Tim Gamblen | 10/10 | 5057 days | 1% |
| Jonathan Philp | 8/10 | 5061 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5061 days | 1% |
| Rocco Christian | 5/10 | 5063 days | 1% |
| Carel | 7/10 | 5066 days | 1% |
| ge04jen | 9/10 | 5100 days | 1% |
| CMJ | 7/10 | 5100 days | 1% |
| Wendy Ashmore | 9/10 | 5147 days | 1% |
| Gertz | 7/10 | 5379 days | 1% |
| Sue Carren | 7/10 | 5383 days | 1% |
| Chris Forrest | 8/10 | 5385 days | 1% |
| Julie and Russ Charles | 10/10 | 5388 days | 1% |
| Julie | 3/10 | 5388 days | 1% |
| Kevin Wong | 10/10 | 5388 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5391 days | 1% |
| John Stokes | 10/10 | 5394 days | 1% |
| Sufian Bin Uusof | 8/10 | 5397 days | 1% |
| Christine Gschwandtl | 10/10 | 5397 days | 1% |
| Ian & Phyllis | 8/10 | 5398 days | 1% |
| Harry Hammond | 7/10 | 5399 days | 1% |
| Bryan Higgins | 9/10 | 5404 days | 1% |
| Jennifer Sunderland | 9/10 | 5408 days | 1% |
| Alice Galley | 9/10 | 5409 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5416 days | 1% |
| Bob Warne | 4/10 | 5417 days | 1% |
| John | 7/10 | 5418 days | 1% |
| Van den Borne | 8/10 | 5420 days | 1% |
| Bahner | 9/10 | 5422 days | 1% |
| Jochen | 8/10 | 5432 days | 1% |
| Andrew Hammond | 8/10 | 5557 days | 1% |
| Mary Van | 9/10 | 5587 days | 1% |
| craigy | 7/10 | 5618 days | 1% |
| Alice Hurkett | 10/10 | 5679 days | 1% |
| Amy | 8/10 | 5710 days | 1% |
| BelindaT | 10/10 | 5718 days | 1% |
| thomas merrin | 10/10 | 5740 days | 1% |
| nuwee | 10/10 | 5740 days | 1% |
| katrina Marshall | 9/10 | 5757 days | 1% |
| Ina | 5/10 | 5758 days | 1% |
| Kim Holtz | 8/10 | 5759 days | 1% |
| Peter G | 8/10 | 5765 days | 1% |
| Chris Helms | 8/10 | 5765 days | 1% |
| Rod C | 9/10 | 5769 days | 1% |
| Amanda Iavarone | 8/10 | 5777 days | 1% |
| Jann Clar | 9/10 | 5780 days | 1% |
| Armand | 8/10 | 5785 days | 1% |
| Yona | 9/10 | 5785 days | 1% |
| Ronny | 8/10 | 5785 days | 1% |
| Eva | 9/10 | 5788 days | 1% |
| margaret Klawitter | 10/10 | 5792 days | 1% |
| Annie | 8/10 | 5793 days | 1% |
| Tony X | 8/10 | 5794 days | 1% |
| Terry Phillips | 8/10 | 5796 days | 1% |
| nigelst | 7/10 | 5805 days | 1% |
| Dale W | 8/10 | 5808 days | 1% |
| Buss | 8/10 | 5812 days | 1% |
| Bartlett nz | 10/10 | 5816 days | 1% |
| Chung Family | 9/10 | 5819 days | 1% |
| carsteng | 8/10 | 5855 days | 1% |
| Mark Jenkins | 9/10 | 5869 days | 1% |
| eowyn2k | 9/10 | 5891 days | 1% |
| alanvn | 7/10 | 5974 days | 1% |
| DustyLaptop | 9/10 | 6044 days | 1% |
| nickm | 9/10 | 6060 days | 1% |
| Johnnie | 8/10 | 6086 days | 1% |
| TillE412 | 9/10 | 6090 days | 1% |
| streneer | 6/10 | 6092 days | 1% |
| PamB | 8/10 | 6093 days | 1% |
| KimC | 9/10 | 6093 days | 1% |
| StephaineFrance | 10/10 | 6102 days | 1% |
| Lisa Duin | 9/10 | 6103 days | 1% |
| Dirk | 9/10 | 6104 days | 1% |
| SteveB | 10/10 | 6105 days | 1% |
| Sally477 | 8/10 | 6106 days | 1% |
| b_van_reenan | 7/10 | 6111 days | 1% |
| Peter | 8/10 | 6121 days | 1% |
| BrunoG | 10/10 | 6123 days | 1% |
| Edcan | 10/10 | 6123 days | 1% |
| Jose | 9/10 | 6124 days | 1% |
| Michael | 8/10 | 6129 days | 1% |
| Yunker | 9/10 | 6153 days | 1% |
| SiegfriedL | 10/10 | 6160 days | 1% |
| john west | 6/10 | 6173 days | 1% |
| Mike | 10/10 | 6174 days | 1% |
| martin piper | 10/10 | 6184 days | 1% |
| Claire | 6/10 | 6191 days | 1% |
| P&L Mooney | 9/10 | 6279 days | 1% |
| Amy | 10/10 | 6300 days | 1% |
| Ellie | 8/10 | 6311 days | 1% |
| famlou | 9/10 | 6320 days | 1% |
| karina mainwaring | 10/10 | 6359 days | 1% |
| CollyBob | 8/10 | 6377 days | 1% |
| Rob Poels | 7/10 | 6482 days | 1% |
| Jason Page | 5/10 | 6485 days | 1% |
| Stuart Bartram | 9/10 | 6488 days | 1% |
| Klaus Uhl | 10/10 | 6488 days | 1% |
| Richard | 9/10 | 6489 days | 1% |
| Ria | 8/10 | 6492 days | 1% |
| Kerstin Brantryd | 8/10 | 6492 days | 1% |
| Christine McKenna | 9/10 | 6503 days | 1% |
| Aharon | 8/10 | 6503 days | 1% |
| Jurgen Westphal | 3/10 | 6505 days | 1% |
| Kenneth and Mette | 10/10 | 6505 days | 1% |
| Lisa Tame | 5/10 | 6506 days | 1% |
| Wanda | 9/10 | 6506 days | 1% |
| Cole Penelope | 9/10 | 6509 days | 1% |
| Roger & Margaret | 7/10 | 6519 days | 1% |
| V Wood | 6/10 | 6521 days | 1% |
| Sandra Gustafson | 8/10 | 6547 days | 1% |
| Gerber Liselotte | 9/10 | 6579 days | 1% |
| purplekat99 | 10/10 | 6592 days | 1% |
| Wendy Williams | 7/10 | 6597 days | 1% |
| Kim Tjornhed | 6/10 | 6672 days | 1% |
| Rene Schotvanger | 9/10 | 6707 days | 1% |
| Hans Knappmann | 9/10 | 6707 days | 1% |
| Julie | 9/10 | 6791 days | 1% |
| Svenja | 9/10 | 6821 days | 1% |
| Michael | 8/10 | 6823 days | 1% |
| Adi | 9/10 | 6831 days | 1% |
| Michael | 8/10 | 6842 days | 1% |
| John Beirne | 6/10 | 6859 days | 1% |
| Jennifer | 8/10 | 6859 days | 1% |
| Ian | 6/10 | 6859 days | 1% |
| Pam | 10/10 | 6861 days | 1% |
| Fabian | 5/10 | 6863 days | 1% |
| Shirely | 8/10 | 6870 days | 1% |
| Marriott | 8/10 | 6883 days | 1% |
| Leah | 7/10 | 6883 days | 1% |
| Ian | 4/10 | 6887 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.83% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 41 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 38 | -0.77% |
| 39 | -0.79% |
| 40 | -0.81% |
| 41 | -0.83% |
| 42 | -0.85% |
| 43 | -0.87% |
| 44 | -0.89% |
| … | … |
Balancing Adjustment
2.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.