Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Canyon Swing.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Shotover Canyon Swing

Valid Reviews

93 Valid Reviews

The Shotover Canyon Swing experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 93 valid reviews:

Rating Count Percentage
10/10 47
51%
9/10 29
31%
8/10 10
11%
7/10 5
5%
6/10 2
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

92.26% Average

The raw data average (mean) for all the Shotover Canyon Swing valid reviews is 92.26% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

66 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 93 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 66 face-to-face reviews:

Rating Count Percentage
10/10 29
44%
9/10 20
30%
8/10 10
15%
7/10 5
8%
6/10 2
3%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

90.45% Average

The raw data average (mean) for all the Shotover Canyon Swing face-to-face reviews is 90.45% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

92.46%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Natasha Mokhtar 9/10 2882 days 100%
Y Atkinson 9/10 2916 days 97%
Sam Wolfe 9/10 2932 days 96%
Benedikt Suupt 10/10 2989 days 92%
Kosia 9/10 2997 days 90%
Nanna Overbeck 10/10 3001 days 91%
Ellie 7/10 3256 days 63%
Jana B 9/10 3264 days 68%
Jeeyoung Kim 9/10 3264 days 68%
Selina Frankenberger 10/10 3288 days 67%
Hannes Puediger 10/10 3326 days 64%
Toni Gabby 10/10 3333 days 63%
Dawn Mulligan 8/10 3685 days 32%
Tomas Shairi 7/10 4005 days 4%
Evyatar Karni 10/10 4071 days 1%
Gal Bero 10/10 4071 days 1%
Jesse Farrell 9/10 4077 days 0%
Orla Hughes 9/10 4077 days 0%
Anna Neuenfeldt 6/10 4380 days 12%
Laura vanGool 10/10 4724 days 18%
Fabian Germar 7/10 4744 days 15%
Linda Kosters 10/10 4748 days 18%
John O'Donnell 10/10 4754 days 18%
Devon Urlacher 10/10 4762 days 18%
Michael 8/10 4836 days 17%
Applejack 10/10 4891 days 18%
nathan_carr 10/10 4891 days 18%
cruisysue 9/10 4952 days 17%
Dexter 10/10 5044 days 18%
Jenny Hallebro 6/10 5068 days 12%
Tricia Goggin 10/10 5097 days 18%
taniadeanryanbrittany 9/10 5105 days 17%
Lauren Pestell 9/10 5112 days 17%
Jenny 9/10 5134 days 17%
kristy 10/10 5286 days 18%
freddles194 10/10 5317 days 18%
Langers 9/10 5378 days 17%
garfield 9/10 5409 days 17%
Wyss A 10/10 5451 days 18%
Andy 9/10 5460 days 17%
vixnomads 10/10 5470 days 18%
Richard 8/10 5474 days 17%
kararina Kosten 10/10 5492 days 18%
meggles 10/10 5498 days 18%
Susi Schoetzler 10/10 5518 days 18%
TomL 10/10 5590 days 18%
EllieMiller 10/10 5590 days 18%
Samantha Williams 10/10 5621 days 18%
Charles Lyne 10/10 5774 days 18%
JosieL 10/10 5804 days 18%
Katie 10/10 5804 days 18%
johnst 10/10 5804 days 18%
eskim1018 10/10 5816 days 18%
KatrinS 10/10 5816 days 18%
KurtL 9/10 5822 days 17%
CarinnaGermany 10/10 5846 days 18%
Traveller Girl 10/10 5863 days 18%
tommfuller 9/10 5889 days 17%
frisbeego 10/10 5911 days 18%
Ellen 8/10 5918 days 17%
Kylie 7/10 5922 days 15%
Con 9/10 5923 days 17%
Brian Spinks 9/10 5923 days 17%
Neil 8/10 5924 days 17%
P&L Mooney 8/10 5979 days 17%
David 9/10 5982 days 17%
Spike 10/10 6011 days 18%
Zoe Summers 10/10 6016 days 18%
Mike Dudey 10/10 6086 days 18%
Liz Brown 10/10 6141 days 18%
Florencia Cortese 10/10 6146 days 18%
Rachel 9/10 6170 days 17%
Anthony 9/10 6184 days 17%
Kieran Concarr 8/10 6187 days 17%
Ellie 10/10 6197 days 18%
Kristine Clemmensen Rotne 10/10 6197 days 18%
Laurie 9/10 6215 days 17%
Rebekah Holbrook 10/10 6232 days 18%
Joanna Roberts 8/10 6240 days 17%
Maria 9/10 6247 days 17%
holly parker 9/10 6262 days 17%
Vince 9/10 6262 days 17%
Floren 10/10 6293 days 18%
Wendy Williams 9/10 6296 days 17%
Hanna Tidebrant 9/10 6371 days 17%
Kim Tjornhed 9/10 6371 days 17%
Stefan 8/10 6525 days 17%
Jenny 10/10 6528 days 18%
NeilYeoman 7/10 6541 days 15%
Deloraine 10/10 6541 days 18%
AndrewEwen 10/10 6559 days 18%
MariaNorman 10/10 6560 days 18%
JuanPablo 8/10 6593 days 17%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Canyon Swing experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.14% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Shotover Canyon Swing experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Shotover Canyon Swing experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.08%
198 -4.10%
199 -4.12%
200 -4.14%
201 -4.16%
202 -4.19%
203 -4.21%

Balancing Adjustment

1.24% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

90%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.