Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Canyon Swing.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
93 Valid Reviews
The Shotover Canyon Swing experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 93 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 47 |
|
51% |
9/10 | 29 |
|
31% |
8/10 | 10 |
|
11% |
7/10 | 5 |
|
5% |
6/10 | 2 |
|
2% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
92.26% Average
The raw data average (mean) for all the Shotover Canyon Swing valid reviews is 92.26% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 93 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 29 |
|
44% |
9/10 | 20 |
|
30% |
8/10 | 10 |
|
15% |
7/10 | 5 |
|
8% |
6/10 | 2 |
|
3% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
90.45% Average
The raw data average (mean) for all the Shotover Canyon Swing face-to-face reviews is 90.45% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
92.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Natasha Mokhtar | 9/10 | 2784 days | 100% |
Y Atkinson | 9/10 | 2818 days | 98% |
Sam Wolfe | 9/10 | 2834 days | 97% |
Benedikt Suupt | 10/10 | 2891 days | 94% |
Kosia | 9/10 | 2899 days | 92% |
Nanna Overbeck | 10/10 | 2903 days | 93% |
Ellie | 7/10 | 3158 days | 70% |
Jana B | 9/10 | 3166 days | 75% |
Jeeyoung Kim | 9/10 | 3166 days | 75% |
Selina Frankenberger | 10/10 | 3190 days | 74% |
Hannes Puediger | 10/10 | 3228 days | 71% |
Toni Gabby | 10/10 | 3235 days | 71% |
Dawn Mulligan | 8/10 | 3587 days | 46% |
Tomas Shairi | 7/10 | 3907 days | 24% |
Evyatar Karni | 10/10 | 3973 days | 22% |
Gal Bero | 10/10 | 3973 days | 22% |
Jesse Farrell | 9/10 | 3979 days | 21% |
Orla Hughes | 9/10 | 3979 days | 21% |
Anna Neuenfeldt | 6/10 | 4282 days | 0% |
Laura vanGool | 10/10 | 4626 days | 29% |
Fabian Germar | 7/10 | 4646 days | 26% |
Linda Kosters | 10/10 | 4650 days | 29% |
John O'Donnell | 10/10 | 4656 days | 29% |
Devon Urlacher | 10/10 | 4664 days | 29% |
Michael | 8/10 | 4738 days | 28% |
Applejack | 10/10 | 4793 days | 29% |
nathan_carr | 10/10 | 4793 days | 29% |
cruisysue | 9/10 | 4854 days | 28% |
Dexter | 10/10 | 4946 days | 29% |
Jenny Hallebro | 6/10 | 4970 days | 24% |
Tricia Goggin | 10/10 | 4999 days | 29% |
taniadeanryanbrittany | 9/10 | 5007 days | 28% |
Lauren Pestell | 9/10 | 5014 days | 28% |
Jenny | 9/10 | 5036 days | 28% |
kristy | 10/10 | 5188 days | 29% |
freddles194 | 10/10 | 5219 days | 29% |
Langers | 9/10 | 5280 days | 28% |
garfield | 9/10 | 5311 days | 28% |
Wyss A | 10/10 | 5353 days | 29% |
Andy | 9/10 | 5362 days | 28% |
vixnomads | 10/10 | 5372 days | 29% |
Richard | 8/10 | 5376 days | 28% |
kararina Kosten | 10/10 | 5394 days | 29% |
meggles | 10/10 | 5400 days | 29% |
Susi Schoetzler | 10/10 | 5420 days | 29% |
TomL | 10/10 | 5492 days | 29% |
EllieMiller | 10/10 | 5492 days | 29% |
Samantha Williams | 10/10 | 5523 days | 29% |
Charles Lyne | 10/10 | 5676 days | 29% |
JosieL | 10/10 | 5706 days | 29% |
Katie | 10/10 | 5706 days | 29% |
johnst | 10/10 | 5706 days | 29% |
eskim1018 | 10/10 | 5718 days | 29% |
KatrinS | 10/10 | 5718 days | 29% |
KurtL | 9/10 | 5724 days | 28% |
CarinnaGermany | 10/10 | 5748 days | 29% |
Traveller Girl | 10/10 | 5765 days | 29% |
tommfuller | 9/10 | 5791 days | 28% |
frisbeego | 10/10 | 5813 days | 29% |
Ellen | 8/10 | 5820 days | 28% |
Kylie | 7/10 | 5823 days | 26% |
Con | 9/10 | 5825 days | 28% |
Brian Spinks | 9/10 | 5825 days | 28% |
Neil | 8/10 | 5825 days | 28% |
P&L Mooney | 8/10 | 5881 days | 28% |
David | 9/10 | 5884 days | 28% |
Spike | 10/10 | 5913 days | 29% |
Zoe Summers | 10/10 | 5918 days | 29% |
Mike Dudey | 10/10 | 5988 days | 29% |
Liz Brown | 10/10 | 6043 days | 29% |
Florencia Cortese | 10/10 | 6048 days | 29% |
Rachel | 9/10 | 6072 days | 28% |
Anthony | 9/10 | 6086 days | 28% |
Kieran Concarr | 8/10 | 6089 days | 28% |
Ellie | 10/10 | 6099 days | 29% |
Kristine Clemmensen Rotne | 10/10 | 6099 days | 29% |
Laurie | 9/10 | 6117 days | 28% |
Rebekah Holbrook | 10/10 | 6134 days | 29% |
Joanna Roberts | 8/10 | 6142 days | 28% |
Maria | 9/10 | 6149 days | 28% |
holly parker | 9/10 | 6163 days | 28% |
Vince | 9/10 | 6163 days | 28% |
Floren | 10/10 | 6195 days | 29% |
Wendy Williams | 9/10 | 6198 days | 28% |
Hanna Tidebrant | 9/10 | 6273 days | 28% |
Kim Tjornhed | 9/10 | 6273 days | 28% |
Stefan | 8/10 | 6427 days | 28% |
Jenny | 10/10 | 6430 days | 29% |
NeilYeoman | 7/10 | 6443 days | 26% |
Deloraine | 10/10 | 6443 days | 29% |
AndrewEwen | 10/10 | 6461 days | 29% |
MariaNorman | 10/10 | 6462 days | 29% |
JuanPablo | 8/10 | 6495 days | 28% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Canyon Swing experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.01% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 45 days. However the Shotover Canyon Swing experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Canyon Swing experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.95% |
198 | -3.97% |
199 | -3.99% |
200 | -4.01% |
201 | -4.03% |
202 | -4.05% |
203 | -4.07% |
… | … |
1.20% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.