Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Canyon Swing.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Canyon Swing
Valid Reviews
93 Valid Reviews
The Shotover Canyon Swing experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 93 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
51% |
| 9/10 | 29 |
|
31% |
| 8/10 | 10 |
|
11% |
| 7/10 | 5 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.26% Average
The raw data average (mean) for all the Shotover Canyon Swing valid reviews is 92.26% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 93 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
44% |
| 9/10 | 20 |
|
30% |
| 8/10 | 10 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.45% Average
The raw data average (mean) for all the Shotover Canyon Swing face-to-face reviews is 90.45% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.58%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Natasha Mokhtar | 9/10 | 3178 days | 100% |
| Y Atkinson | 9/10 | 3213 days | 97% |
| Sam Wolfe | 9/10 | 3229 days | 96% |
| Benedikt Suupt | 10/10 | 3286 days | 92% |
| Kosia | 9/10 | 3294 days | 90% |
| Nanna Overbeck | 10/10 | 3298 days | 91% |
| Ellie | 7/10 | 3553 days | 64% |
| Jana B | 9/10 | 3561 days | 68% |
| Jeeyoung Kim | 9/10 | 3561 days | 68% |
| Selina Frankenberger | 10/10 | 3585 days | 67% |
| Hannes Puediger | 10/10 | 3623 days | 63% |
| Toni Gabby | 10/10 | 3630 days | 63% |
| Dawn Mulligan | 8/10 | 3982 days | 32% |
| Tomas Shairi | 7/10 | 4302 days | 6% |
| Evyatar Karni | 10/10 | 4368 days | 1% |
| Gal Bero | 10/10 | 4368 days | 1% |
| Jesse Farrell | 9/10 | 4374 days | 0% |
| Orla Hughes | 9/10 | 4374 days | 0% |
| Anna Neuenfeldt | 6/10 | 4677 days | 37% |
| Laura vanGool | 10/10 | 5021 days | 43% |
| Fabian Germar | 7/10 | 5041 days | 40% |
| Linda Kosters | 10/10 | 5045 days | 43% |
| John O'Donnell | 10/10 | 5051 days | 43% |
| Devon Urlacher | 10/10 | 5059 days | 43% |
| Michael | 8/10 | 5133 days | 42% |
| Applejack | 10/10 | 5188 days | 43% |
| nathan_carr | 10/10 | 5188 days | 43% |
| cruisysue | 9/10 | 5249 days | 42% |
| Dexter | 10/10 | 5341 days | 43% |
| Jenny Hallebro | 6/10 | 5365 days | 37% |
| Tricia Goggin | 10/10 | 5394 days | 43% |
| taniadeanryanbrittany | 9/10 | 5402 days | 42% |
| Lauren Pestell | 9/10 | 5409 days | 42% |
| Jenny | 9/10 | 5431 days | 42% |
| kristy | 10/10 | 5583 days | 43% |
| freddles194 | 10/10 | 5614 days | 43% |
| Langers | 9/10 | 5675 days | 42% |
| garfield | 9/10 | 5706 days | 42% |
| Wyss A | 10/10 | 5748 days | 43% |
| Andy | 9/10 | 5757 days | 42% |
| vixnomads | 10/10 | 5767 days | 43% |
| Richard | 8/10 | 5771 days | 42% |
| kararina Kosten | 10/10 | 5789 days | 43% |
| meggles | 10/10 | 5795 days | 43% |
| Susi Schoetzler | 10/10 | 5815 days | 43% |
| TomL | 10/10 | 5887 days | 43% |
| EllieMiller | 10/10 | 5887 days | 43% |
| Samantha Williams | 10/10 | 5918 days | 43% |
| Charles Lyne | 10/10 | 6071 days | 43% |
| JosieL | 10/10 | 6101 days | 43% |
| Katie | 10/10 | 6101 days | 43% |
| johnst | 10/10 | 6101 days | 43% |
| eskim1018 | 10/10 | 6112 days | 43% |
| KatrinS | 10/10 | 6113 days | 43% |
| KurtL | 9/10 | 6119 days | 42% |
| CarinnaGermany | 10/10 | 6143 days | 43% |
| Traveller Girl | 10/10 | 6160 days | 43% |
| tommfuller | 9/10 | 6185 days | 42% |
| frisbeego | 10/10 | 6207 days | 43% |
| Ellen | 8/10 | 6214 days | 42% |
| Kylie | 7/10 | 6218 days | 40% |
| Con | 9/10 | 6219 days | 42% |
| Brian Spinks | 9/10 | 6219 days | 42% |
| Neil | 8/10 | 6220 days | 42% |
| P&L Mooney | 8/10 | 6275 days | 42% |
| David | 9/10 | 6278 days | 42% |
| Spike | 10/10 | 6307 days | 43% |
| Zoe Summers | 10/10 | 6313 days | 43% |
| Mike Dudey | 10/10 | 6382 days | 43% |
| Liz Brown | 10/10 | 6437 days | 43% |
| Florencia Cortese | 10/10 | 6443 days | 43% |
| Rachel | 9/10 | 6467 days | 42% |
| Anthony | 9/10 | 6481 days | 42% |
| Kieran Concarr | 8/10 | 6484 days | 42% |
| Ellie | 10/10 | 6494 days | 43% |
| Kristine Clemmensen Rotne | 10/10 | 6494 days | 43% |
| Laurie | 9/10 | 6512 days | 42% |
| Rebekah Holbrook | 10/10 | 6529 days | 43% |
| Joanna Roberts | 8/10 | 6537 days | 42% |
| Maria | 9/10 | 6544 days | 42% |
| holly parker | 9/10 | 6558 days | 42% |
| Vince | 9/10 | 6558 days | 42% |
| Floren | 10/10 | 6590 days | 43% |
| Wendy Williams | 9/10 | 6593 days | 42% |
| Hanna Tidebrant | 9/10 | 6668 days | 42% |
| Kim Tjornhed | 9/10 | 6668 days | 42% |
| Stefan | 8/10 | 6822 days | 42% |
| Jenny | 10/10 | 6825 days | 43% |
| NeilYeoman | 7/10 | 6838 days | 40% |
| Deloraine | 10/10 | 6838 days | 43% |
| AndrewEwen | 10/10 | 6856 days | 43% |
| MariaNorman | 10/10 | 6857 days | 43% |
| JuanPablo | 8/10 | 6890 days | 42% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Canyon Swing experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Shotover Canyon Swing experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Canyon Swing experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.