G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Canyon Swing.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Shotover Canyon Swing

Valid Reviews

93 Valid Reviews

The Shotover Canyon Swing experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 93 valid reviews:

Rating Count Percentage
10/10 47
51%
9/10 29
31%
8/10 10
11%
7/10 5
5%
6/10 2
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

92.26% Average

The raw data average (mean) for all the Shotover Canyon Swing valid reviews is 92.26% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

66 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 93 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 66 face-to-face reviews:

Rating Count Percentage
10/10 29
44%
9/10 20
30%
8/10 10
15%
7/10 5
8%
6/10 2
3%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

90.45% Average

The raw data average (mean) for all the Shotover Canyon Swing face-to-face reviews is 90.45% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

92.47%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Natasha Mokhtar 9/10 2915 days 100%
Y Atkinson 9/10 2950 days 97%
Sam Wolfe 9/10 2966 days 96%
Benedikt Suupt 10/10 3023 days 92%
Kosia 9/10 3031 days 90%
Nanna Overbeck 10/10 3035 days 91%
Ellie 7/10 3290 days 63%
Jana B 9/10 3298 days 68%
Jeeyoung Kim 9/10 3298 days 68%
Selina Frankenberger 10/10 3322 days 67%
Hannes Puediger 10/10 3360 days 64%
Toni Gabby 10/10 3367 days 63%
Dawn Mulligan 8/10 3719 days 32%
Tomas Shairi 7/10 4039 days 4%
Evyatar Karni 10/10 4105 days 1%
Gal Bero 10/10 4105 days 1%
Jesse Farrell 9/10 4111 days 0%
Orla Hughes 9/10 4111 days 0%
Anna Neuenfeldt 6/10 4414 days 15%
Laura vanGool 10/10 4758 days 21%
Fabian Germar 7/10 4778 days 18%
Linda Kosters 10/10 4782 days 21%
John O'Donnell 10/10 4788 days 21%
Devon Urlacher 10/10 4796 days 21%
Michael 8/10 4870 days 20%
Applejack 10/10 4925 days 21%
nathan_carr 10/10 4925 days 21%
cruisysue 9/10 4986 days 20%
Dexter 10/10 5078 days 21%
Jenny Hallebro 6/10 5102 days 15%
Tricia Goggin 10/10 5131 days 21%
taniadeanryanbrittany 9/10 5139 days 20%
Lauren Pestell 9/10 5146 days 20%
Jenny 9/10 5168 days 20%
kristy 10/10 5320 days 21%
freddles194 10/10 5351 days 21%
Langers 9/10 5412 days 20%
garfield 9/10 5443 days 20%
Wyss A 10/10 5485 days 21%
Andy 9/10 5494 days 20%
vixnomads 10/10 5504 days 21%
Richard 8/10 5508 days 20%
kararina Kosten 10/10 5526 days 21%
meggles 10/10 5532 days 21%
Susi Schoetzler 10/10 5552 days 21%
TomL 10/10 5624 days 21%
EllieMiller 10/10 5624 days 21%
Samantha Williams 10/10 5655 days 21%
Charles Lyne 10/10 5808 days 21%
JosieL 10/10 5838 days 21%
Katie 10/10 5838 days 21%
johnst 10/10 5838 days 21%
eskim1018 10/10 5849 days 21%
KatrinS 10/10 5850 days 21%
KurtL 9/10 5856 days 20%
CarinnaGermany 10/10 5880 days 21%
Traveller Girl 10/10 5897 days 21%
tommfuller 9/10 5922 days 20%
frisbeego 10/10 5944 days 21%
Ellen 8/10 5951 days 20%
Kylie 7/10 5955 days 18%
Con 9/10 5956 days 20%
Brian Spinks 9/10 5956 days 20%
Neil 8/10 5957 days 20%
P&L Mooney 8/10 6012 days 20%
David 9/10 6015 days 20%
Spike 10/10 6044 days 21%
Zoe Summers 10/10 6050 days 21%
Mike Dudey 10/10 6119 days 21%
Liz Brown 10/10 6174 days 21%
Florencia Cortese 10/10 6180 days 21%
Rachel 9/10 6204 days 20%
Anthony 9/10 6218 days 20%
Kieran Concarr 8/10 6221 days 20%
Ellie 10/10 6231 days 21%
Kristine Clemmensen Rotne 10/10 6231 days 21%
Laurie 9/10 6249 days 20%
Rebekah Holbrook 10/10 6266 days 21%
Joanna Roberts 8/10 6274 days 20%
Maria 9/10 6281 days 20%
holly parker 9/10 6295 days 20%
Vince 9/10 6295 days 20%
Floren 10/10 6327 days 21%
Wendy Williams 9/10 6330 days 20%
Hanna Tidebrant 9/10 6405 days 20%
Kim Tjornhed 9/10 6405 days 20%
Stefan 8/10 6559 days 20%
Jenny 10/10 6562 days 21%
NeilYeoman 7/10 6575 days 18%
Deloraine 10/10 6575 days 21%
AndrewEwen 10/10 6593 days 21%
MariaNorman 10/10 6594 days 21%
JuanPablo 8/10 6627 days 20%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Canyon Swing experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.84% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Shotover Canyon Swing experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Shotover Canyon Swing experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.78%
198 -3.80%
199 -3.82%
200 -3.84%
201 -3.86%
202 -3.88%
203 -3.90%

Balancing Adjustment

1.19% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

90%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.