Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Canyon Swing.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
93 Valid Reviews
The Shotover Canyon Swing experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 93 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 47 |
|
51% |
9/10 | 29 |
|
31% |
8/10 | 10 |
|
11% |
7/10 | 5 |
|
5% |
6/10 | 2 |
|
2% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
92.26% Average
The raw data average (mean) for all the Shotover Canyon Swing valid reviews is 92.26% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 93 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 29 |
|
44% |
9/10 | 20 |
|
30% |
8/10 | 10 |
|
15% |
7/10 | 5 |
|
8% |
6/10 | 2 |
|
3% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
90.45% Average
The raw data average (mean) for all the Shotover Canyon Swing face-to-face reviews is 90.45% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
92.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Natasha Mokhtar | 9/10 | 2882 days | 100% |
Y Atkinson | 9/10 | 2916 days | 97% |
Sam Wolfe | 9/10 | 2932 days | 96% |
Benedikt Suupt | 10/10 | 2989 days | 92% |
Kosia | 9/10 | 2997 days | 90% |
Nanna Overbeck | 10/10 | 3001 days | 91% |
Ellie | 7/10 | 3256 days | 63% |
Jana B | 9/10 | 3264 days | 68% |
Jeeyoung Kim | 9/10 | 3264 days | 68% |
Selina Frankenberger | 10/10 | 3288 days | 67% |
Hannes Puediger | 10/10 | 3326 days | 64% |
Toni Gabby | 10/10 | 3333 days | 63% |
Dawn Mulligan | 8/10 | 3685 days | 32% |
Tomas Shairi | 7/10 | 4005 days | 4% |
Evyatar Karni | 10/10 | 4071 days | 1% |
Gal Bero | 10/10 | 4071 days | 1% |
Jesse Farrell | 9/10 | 4077 days | 0% |
Orla Hughes | 9/10 | 4077 days | 0% |
Anna Neuenfeldt | 6/10 | 4380 days | 12% |
Laura vanGool | 10/10 | 4724 days | 18% |
Fabian Germar | 7/10 | 4744 days | 15% |
Linda Kosters | 10/10 | 4748 days | 18% |
John O'Donnell | 10/10 | 4754 days | 18% |
Devon Urlacher | 10/10 | 4762 days | 18% |
Michael | 8/10 | 4836 days | 17% |
Applejack | 10/10 | 4891 days | 18% |
nathan_carr | 10/10 | 4891 days | 18% |
cruisysue | 9/10 | 4952 days | 17% |
Dexter | 10/10 | 5044 days | 18% |
Jenny Hallebro | 6/10 | 5068 days | 12% |
Tricia Goggin | 10/10 | 5097 days | 18% |
taniadeanryanbrittany | 9/10 | 5105 days | 17% |
Lauren Pestell | 9/10 | 5112 days | 17% |
Jenny | 9/10 | 5134 days | 17% |
kristy | 10/10 | 5286 days | 18% |
freddles194 | 10/10 | 5317 days | 18% |
Langers | 9/10 | 5378 days | 17% |
garfield | 9/10 | 5409 days | 17% |
Wyss A | 10/10 | 5451 days | 18% |
Andy | 9/10 | 5460 days | 17% |
vixnomads | 10/10 | 5470 days | 18% |
Richard | 8/10 | 5474 days | 17% |
kararina Kosten | 10/10 | 5492 days | 18% |
meggles | 10/10 | 5498 days | 18% |
Susi Schoetzler | 10/10 | 5518 days | 18% |
TomL | 10/10 | 5590 days | 18% |
EllieMiller | 10/10 | 5590 days | 18% |
Samantha Williams | 10/10 | 5621 days | 18% |
Charles Lyne | 10/10 | 5774 days | 18% |
JosieL | 10/10 | 5804 days | 18% |
Katie | 10/10 | 5804 days | 18% |
johnst | 10/10 | 5804 days | 18% |
eskim1018 | 10/10 | 5816 days | 18% |
KatrinS | 10/10 | 5816 days | 18% |
KurtL | 9/10 | 5822 days | 17% |
CarinnaGermany | 10/10 | 5846 days | 18% |
Traveller Girl | 10/10 | 5863 days | 18% |
tommfuller | 9/10 | 5889 days | 17% |
frisbeego | 10/10 | 5911 days | 18% |
Ellen | 8/10 | 5918 days | 17% |
Kylie | 7/10 | 5922 days | 15% |
Con | 9/10 | 5923 days | 17% |
Brian Spinks | 9/10 | 5923 days | 17% |
Neil | 8/10 | 5924 days | 17% |
P&L Mooney | 8/10 | 5979 days | 17% |
David | 9/10 | 5982 days | 17% |
Spike | 10/10 | 6011 days | 18% |
Zoe Summers | 10/10 | 6016 days | 18% |
Mike Dudey | 10/10 | 6086 days | 18% |
Liz Brown | 10/10 | 6141 days | 18% |
Florencia Cortese | 10/10 | 6146 days | 18% |
Rachel | 9/10 | 6170 days | 17% |
Anthony | 9/10 | 6184 days | 17% |
Kieran Concarr | 8/10 | 6187 days | 17% |
Ellie | 10/10 | 6197 days | 18% |
Kristine Clemmensen Rotne | 10/10 | 6197 days | 18% |
Laurie | 9/10 | 6215 days | 17% |
Rebekah Holbrook | 10/10 | 6232 days | 18% |
Joanna Roberts | 8/10 | 6240 days | 17% |
Maria | 9/10 | 6247 days | 17% |
holly parker | 9/10 | 6262 days | 17% |
Vince | 9/10 | 6262 days | 17% |
Floren | 10/10 | 6293 days | 18% |
Wendy Williams | 9/10 | 6296 days | 17% |
Hanna Tidebrant | 9/10 | 6371 days | 17% |
Kim Tjornhed | 9/10 | 6371 days | 17% |
Stefan | 8/10 | 6525 days | 17% |
Jenny | 10/10 | 6528 days | 18% |
NeilYeoman | 7/10 | 6541 days | 15% |
Deloraine | 10/10 | 6541 days | 18% |
AndrewEwen | 10/10 | 6559 days | 18% |
MariaNorman | 10/10 | 6560 days | 18% |
JuanPablo | 8/10 | 6593 days | 17% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Canyon Swing experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Shotover Canyon Swing experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Canyon Swing experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.08% |
198 | -4.10% |
199 | -4.12% |
200 | -4.14% |
201 | -4.16% |
202 | -4.19% |
203 | -4.21% |
… | … |
1.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.