Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Milford Sound Day Cruises.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
299 Valid Reviews
The Milford Sound Day Cruises experience has a total of 301 reviews. There are 299 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 87 |
|
29% |
9/10 | 86 |
|
29% |
8/10 | 77 |
|
26% |
7/10 | 25 |
|
8% |
6/10 | 14 |
|
5% |
5/10 | 7 |
|
2% |
4/10 | 1 |
|
0% |
3/10 | 1 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
0% |
85.69% Average
The raw data average (mean) for all the Milford Sound Day Cruises valid reviews is 85.69% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
275 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 275 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 275 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 78 |
|
28% |
9/10 | 81 |
|
29% |
8/10 | 72 |
|
26% |
7/10 | 23 |
|
8% |
6/10 | 13 |
|
5% |
5/10 | 7 |
|
3% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
0% |
85.82% Average
The raw data average (mean) for all the Milford Sound Day Cruises face-to-face reviews is 85.82% and is based on 275 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
86.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Geoff Steele | 10/10 | 2773 days | 100% |
Brigitte CREPLET | 9/10 | 2949 days | 86% |
Guillaume Deleuze | 7/10 | 3011 days | 76% |
Jolien | 8/10 | 3037 days | 79% |
Ignacio Muerza | 10/10 | 3045 days | 81% |
Elien Dauwe | 9/10 | 3055 days | 79% |
Louise Nicholls | 9/10 | 3060 days | 79% |
Sebastian Braun | 9/10 | 3060 days | 79% |
Eurard Achille | 7/10 | 3063 days | 73% |
Brent Johnson | 10/10 | 3079 days | 78% |
Huon | 5/10 | 3296 days | 44% |
Timea Bagosi | 9/10 | 3322 days | 60% |
Ben and Pauline | 8/10 | 3335 days | 58% |
Anna Stoehr | 10/10 | 3356 days | 58% |
Peter Hodgson | 9/10 | 3357 days | 58% |
Herman Lubben | 9/10 | 3363 days | 57% |
Jiri Benda | 8/10 | 3676 days | 34% |
Jennifer Lerchbacher | 9/10 | 3704 days | 33% |
Kristina Farkas | 10/10 | 3704 days | 33% |
Tobias Becker | 7/10 | 3731 days | 28% |
Sophia Kadel | 9/10 | 3734 days | 31% |
Laura and Marie | 8/10 | 3740 days | 30% |
Samuel Tohko | 10/10 | 3762 days | 29% |
Andrew Kermode | 10/10 | 3932 days | 17% |
Wouter Vanmoz | 8/10 | 4038 days | 9% |
Laure Cops | 8/10 | 4038 days | 9% |
Alexander Zimmer | 9/10 | 4059 days | 8% |
Juliane | 9/10 | 4066 days | 7% |
Laura Metz | 9/10 | 4067 days | 7% |
Hubertus Thost | 8/10 | 4067 days | 7% |
Luca Maria Willensrock | 7/10 | 4076 days | 5% |
G Ballard | 9/10 | 4080 days | 6% |
F Ballard | 10/10 | 4080 days | 7% |
Sue L | 10/10 | 4082 days | 6% |
Terry Seaman | 8/10 | 4082 days | 6% |
Guillemette | 9/10 | 4086 days | 6% |
Richard van den Bosch | 9/10 | 4098 days | 5% |
Ina Daubenbuechel | 9/10 | 4098 days | 5% |
Maya Bakker-deDreu | 8/10 | 4103 days | 5% |
Anne and Steve Bartlett | 9/10 | 4105 days | 5% |
Emeline Dupre | 9/10 | 4114 days | 4% |
Elly Zimmer | 9/10 | 4120 days | 4% |
Sven Woelk | 10/10 | 4383 days | 22% |
Elizabeth Stenhouse | 8/10 | 4388 days | 21% |
Jill Fischer | 9/10 | 4419 days | 21% |
Jeanne Moustier | 10/10 | 4460 days | 22% |
Martyn Kool | 7/10 | 4495 days | 19% |
Andrea Wollmann | 9/10 | 4496 days | 21% |
Leticia Martin | 8/10 | 4500 days | 21% |
Franz Schueler | 10/10 | 4501 days | 22% |
Knorr Bracher | 8/10 | 4513 days | 21% |
Jacquemard | 8/10 | 4514 days | 21% |
C Schaap | 10/10 | 4520 days | 22% |
Monika Kneidl | 10/10 | 4759 days | 22% |
Jessica Tilly | 8/10 | 4759 days | 21% |
Robin Sable | 8/10 | 4765 days | 21% |
Stephanie Spurr | 7/10 | 4780 days | 19% |
J Jmal | 10/10 | 4780 days | 22% |
Lucy Duffy | 9/10 | 4787 days | 21% |
Wil de Kubber | 8/10 | 4789 days | 21% |
Hans Duerst | 8/10 | 4790 days | 21% |
Pete & Pat Etheridge | 7/10 | 4793 days | 19% |
Beeny | 8/10 | 4794 days | 21% |
Stephanie Brueck | 6/10 | 4795 days | 17% |
Rob Gill | 10/10 | 4797 days | 22% |
Rikke & Trine Bundgaard | 8/10 | 4798 days | 21% |
Manuela Weber | 8/10 | 4798 days | 21% |
Villa | 8/10 | 4798 days | 21% |
David & Sue Lokkerbol | 6/10 | 4799 days | 17% |
Markus & Miriam | 8/10 | 4800 days | 21% |
Siegfried Krueger | 10/10 | 4800 days | 22% |
Jurg Pfaendler | 9/10 | 4801 days | 21% |
Rainer Schnell | 8/10 | 4805 days | 21% |
Steve Goodyear | 10/10 | 4805 days | 22% |
Chris & Jen Spencer | 8/10 | 4824 days | 21% |
Monika & Roger | 9/10 | 4826 days | 21% |
Alfred & Henrike | 10/10 | 4838 days | 22% |
JBunn | 7/10 | 4844 days | 19% |
Ross Cooke | 10/10 | 4882 days | 22% |
Berry | 10/10 | 4886 days | 22% |
Heather & Jenny | 6/10 | 4890 days | 17% |
jenckes | 6/10 | 4966 days | 17% |
GenH | 8/10 | 5089 days | 21% |
Frank & Margot Best | 9/10 | 5102 days | 21% |
Marc Edwards | 10/10 | 5108 days | 22% |
Jon_and_Family | 9/10 | 5119 days | 21% |
Becky Edney | 10/10 | 5124 days | 22% |
Gordon Agent | 10/10 | 5127 days | 22% |
Leroy Dimitri | 10/10 | 5132 days | 22% |
Gunter | 6/10 | 5133 days | 17% |
Daniel Kriecht | 8/10 | 5133 days | 21% |
Sandra Milch | 10/10 | 5134 days | 22% |
L Wright | 8/10 | 5134 days | 21% |
noname | 8/10 | 5135 days | 21% |
Richard Dudfield | 10/10 | 5136 days | 22% |
Michel Monnin | 9/10 | 5136 days | 21% |
Urs and Isabella | 9/10 | 5137 days | 21% |
Thomas | 10/10 | 5137 days | 22% |
Richard Gallichan | 9/10 | 5137 days | 21% |
Jean Barker | 8/10 | 5137 days | 21% |
Karin Kueng | 6/10 | 5138 days | 17% |
Juergen Wolf | 9/10 | 5140 days | 21% |
Juliane Kleiu | 10/10 | 5140 days | 22% |
Malcolm McLean | 10/10 | 5140 days | 22% |
Nathalie Verzeletti | 8/10 | 5140 days | 21% |
Rebecca Johnston | 8/10 | 5141 days | 21% |
David Mellard | 10/10 | 5142 days | 22% |
Tricia Goggin | 8/10 | 5142 days | 21% |
Lisa | 9/10 | 5142 days | 21% |
Monique | 8/10 | 5142 days | 21% |
Keith Ogley | 8/10 | 5144 days | 21% |
Laurent Michon | 8/10 | 5148 days | 21% |
Jack Vermeidem | 9/10 | 5148 days | 21% |
Alan Munday | 10/10 | 5148 days | 22% |
Ebi & Beate | 10/10 | 5150 days | 22% |
Binita | 4/10 | 5150 days | 9% |
A Dekker | 8/10 | 5150 days | 21% |
John Gray | 10/10 | 5151 days | 22% |
Gert Vogelaers | 8/10 | 5153 days | 21% |
Alice | 7/10 | 5154 days | 19% |
Manu & Gabi | 10/10 | 5155 days | 22% |
Sandra | 9/10 | 5155 days | 21% |
James Jackson | 9/10 | 5168 days | 21% |
John Price | 10/10 | 5168 days | 22% |
Fabian | 8/10 | 5169 days | 21% |
Robert Cox | 9/10 | 5169 days | 21% |
Sarraute | 9/10 | 5170 days | 21% |
Webster | 9/10 | 5171 days | 21% |
Derek Archibald | 9/10 | 5171 days | 21% |
D Hoekstra | 10/10 | 5173 days | 22% |
Ellen Thompson | 10/10 | 5173 days | 22% |
Leontine van Laar | 8/10 | 5173 days | 21% |
Karen Phillips | 8/10 | 5175 days | 21% |
Ashleigh Buckley | 8/10 | 5178 days | 21% |
Rosey834 | 8/10 | 5209 days | 21% |
dollimyxture | 8/10 | 5209 days | 21% |
JudyandAndre | 10/10 | 5209 days | 22% |
hendrik king | 8/10 | 5209 days | 21% |
Julie | 10/10 | 5270 days | 22% |
jenny_nitschke | 10/10 | 5393 days | 22% |
Lomas | 10/10 | 5445 days | 22% |
Stephan Imartina | 6/10 | 5450 days | 17% |
Peter Aerborg | 8/10 | 5451 days | 21% |
jenniferuk | 7/10 | 5454 days | 19% |
Peter and Hilda | 10/10 | 5484 days | 22% |
Hana Vokata | 7/10 | 5489 days | 19% |
Don & Geraldine | 10/10 | 5490 days | 22% |
Marg | 8/10 | 5490 days | 21% |
Corine van Been | 8/10 | 5497 days | 21% |
maggie Webster | 10/10 | 5501 days | 22% |
katrina Marshall | 9/10 | 5501 days | 21% |
Schumacher | 9/10 | 5502 days | 21% |
Bowness | 10/10 | 5502 days | 22% |
s_butler | 10/10 | 5503 days | 22% |
Gerald Veldink | 8/10 | 5503 days | 21% |
Evans | 8/10 | 5503 days | 21% |
Marcia & Bruce | 10/10 | 5505 days | 22% |
Benedict Fluthman | 9/10 | 5505 days | 21% |
Ingrid Zell | 9/10 | 5506 days | 21% |
R Bakker | 8/10 | 5506 days | 21% |
Marcus Kippner | 9/10 | 5506 days | 21% |
Bert Meuleuorijks | 7/10 | 5511 days | 19% |
Rod C | 9/10 | 5513 days | 21% |
Yasmin Abrahams | 8/10 | 5517 days | 21% |
Rob | 9/10 | 5517 days | 21% |
Claudia | 9/10 | 5522 days | 21% |
Nicola | 7/10 | 5524 days | 19% |
Brian Morris | 9/10 | 5524 days | 21% |
Max Mareen | 9/10 | 5524 days | 21% |
Dieter Groscurth | 10/10 | 5525 days | 22% |
Wilbert Germ | 9/10 | 5528 days | 21% |
T. Timmers | 7/10 | 5529 days | 19% |
Vincente Garrido | 6/10 | 5538 days | 17% |
Johanna X | 9/10 | 5538 days | 21% |
R Gilge | 10/10 | 5539 days | 22% |
Susan Hitchins | 9/10 | 5539 days | 21% |
Dick Rosman | 6/10 | 5539 days | 17% |
Rachel & Barak | 8/10 | 5541 days | 21% |
Ingrid Overes | 7/10 | 5542 days | 19% |
Yvonne Ing | 10/10 | 5542 days | 22% |
Anne Fri | 8/10 | 5542 days | 21% |
Chance McGuire | 10/10 | 5543 days | 22% |
S Luis Van Oler | 8/10 | 5548 days | 21% |
E.M. Prideaux | 10/10 | 5557 days | 22% |
Conor Coyle | 5/10 | 5560 days | 13% |
Yvonne German | 8/10 | 5560 days | 21% |
Mike | 9/10 | 5589 days | 21% |
mariak | 7/10 | 5591 days | 19% |
martint | 10/10 | 5598 days | 22% |
Debbie Rathbone | 5/10 | 5612 days | 13% |
katharina | 6/10 | 5615 days | 17% |
Cyriel Schacken | 8/10 | 5615 days | 21% |
X Neils | 8/10 | 5627 days | 21% |
Sara Reekmans | 8/10 | 5628 days | 21% |
nancyburns | 10/10 | 5635 days | 22% |
Beth Lenoble | 9/10 | 5666 days | 21% |
Ritag | 9/10 | 5721 days | 21% |
simonsandra | 8/10 | 5722 days | 21% |
terryd | 7/10 | 5727 days | 19% |
Emear Donnelly | 9/10 | 5770 days | 21% |
HerbertH | 7/10 | 5841 days | 19% |
KarinS | 9/10 | 5842 days | 21% |
Abby | 8/10 | 5848 days | 21% |
annysp | 9/10 | 5849 days | 21% |
Van Lent | 9/10 | 5850 days | 21% |
HovingL | 8/10 | 5861 days | 21% |
Enno Brehm | 5/10 | 5861 days | 13% |
DimitriD | 9/10 | 5866 days | 21% |
FramiskaH | 7/10 | 5867 days | 19% |
AnjaC | 10/10 | 5867 days | 22% |
Lars Haf | 10/10 | 5867 days | 22% |
JaninaF | 9/10 | 5867 days | 21% |
AnjaChrist | 10/10 | 5867 days | 22% |
Edcan | 10/10 | 5867 days | 22% |
RebeccaD1 | 9/10 | 5868 days | 21% |
Gil | 7/10 | 5868 days | 19% |
MikeS | 10/10 | 5869 days | 22% |
Francesca Sabat | 7/10 | 5871 days | 19% |
GraceB | 6/10 | 5871 days | 17% |
Doll | 7/10 | 5872 days | 19% |
Rene | 9/10 | 5872 days | 21% |
Dorothee | 9/10 | 5872 days | 21% |
Zdenek | 9/10 | 5873 days | 21% |
BrzezinskaM | 10/10 | 5874 days | 22% |
AndreB | 10/10 | 5874 days | 22% |
Donna | 10/10 | 5874 days | 22% |
TammyH | 9/10 | 5875 days | 21% |
Linda | 5/10 | 5880 days | 13% |
Phillip | 1/10 | 5880 days | 0% |
Susan | 9/10 | 5881 days | 21% |
GrahamM1 | 10/10 | 5882 days | 22% |
CarstenU | 10/10 | 5883 days | 22% |
JetteG | 10/10 | 5883 days | 22% |
GingerPrince | 8/10 | 5883 days | 21% |
VacherD | 8/10 | 5884 days | 21% |
Brian | 9/10 | 5888 days | 21% |
RandiL | 7/10 | 5891 days | 19% |
CarinnaGermany | 8/10 | 5891 days | 21% |
Rachel | 10/10 | 5898 days | 22% |
Claire | 10/10 | 5898 days | 22% |
Raphael | 8/10 | 5905 days | 21% |
Caroline | 10/10 | 5906 days | 22% |
Denk | 9/10 | 5911 days | 21% |
Pia | 9/10 | 5915 days | 21% |
David | 8/10 | 5922 days | 21% |
Johann | 10/10 | 5925 days | 22% |
Carina | 10/10 | 5927 days | 22% |
Maria | 8/10 | 5961 days | 21% |
Mat | 6/10 | 5966 days | 17% |
midlands_missus | 10/10 | 5970 days | 22% |
Charlotta Halfwordson | 10/10 | 5980 days | 22% |
Mary | 10/10 | 5983 days | 22% |
Atsuko | 8/10 | 6055 days | 21% |
Mikel | 9/10 | 6088 days | 21% |
Sarah | 8/10 | 6097 days | 21% |
Jim Summers | 8/10 | 6097 days | 21% |
Astrid Snippe | 9/10 | 6191 days | 21% |
James Gibbs | 8/10 | 6191 days | 21% |
Meike Biel | 5/10 | 6199 days | 13% |
Rachel | 9/10 | 6215 days | 21% |
Naoko | 9/10 | 6215 days | 21% |
Franz | 9/10 | 6220 days | 21% |
George Jeffs | 10/10 | 6228 days | 22% |
Jacob | 9/10 | 6232 days | 21% |
Stuart Bartram | 9/10 | 6232 days | 21% |
Lisa Tame | 9/10 | 6236 days | 21% |
Wolfgang | 9/10 | 6236 days | 21% |
Greg & Lynette | 10/10 | 6242 days | 22% |
Omri Hasson | 8/10 | 6246 days | 21% |
D.A. Mulder | 9/10 | 6248 days | 21% |
Wendy Lomas | 10/10 | 6258 days | 22% |
Bronwyn Gaby | 9/10 | 6295 days | 21% |
Floren | 10/10 | 6338 days | 22% |
Rob Boston | 3/10 | 6397 days | 5% |
Patricia Leighton | 10/10 | 6451 days | 22% |
Svenja | 8/10 | 6565 days | 21% |
Sue | 10/10 | 6567 days | 22% |
Akiko&Shibotsu | 9/10 | 6567 days | 21% |
Adi | 9/10 | 6575 days | 21% |
Cat | 9/10 | 6579 days | 21% |
Katie | 6/10 | 6582 days | 17% |
Raul | 10/10 | 6584 days | 22% |
IdanNakash | 8/10 | 6585 days | 21% |
Sandra | 10/10 | 6586 days | 22% |
TeamFlorida | 10/10 | 6586 days | 22% |
Pam Rose | 10/10 | 6589 days | 22% |
Fenke | 8/10 | 6591 days | 21% |
Bas | 8/10 | 6591 days | 21% |
John Beirne | 9/10 | 6603 days | 21% |
Jennifer | 7/10 | 6603 days | 19% |
Rachel | 6/10 | 6603 days | 17% |
Jacobien | 10/10 | 6619 days | 22% |
Henrich | 8/10 | 6624 days | 21% |
Jim | 10/10 | 6625 days | 22% |
Messing | 5/10 | 6627 days | 13% |
Marriott | 10/10 | 6627 days | 22% |
Liz | 9/10 | 6627 days | 21% |
Ian | 7/10 | 6631 days | 19% |
pfiffner | 9/10 | 6631 days | 21% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Milford Sound Day Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Milford Sound Day Cruises experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Milford Sound Day Cruises experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.59% |
198 | -3.61% |
199 | -3.63% |
200 | -3.64% |
201 | -3.66% |
202 | -3.68% |
203 | -3.70% |
… | … |
2.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.