Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

NZONE Skydive Queenstown

Valid Reviews

174 Valid Reviews

The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 174 valid reviews:

Rating Count Percentage
10/10 132
76%
9/10 20
11%
8/10 13
7%
7/10 6
3%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 1
1%

95.11% Average

The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

60 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 60 face-to-face reviews:

Rating Count Percentage
10/10 29
48%
9/10 17
28%
8/10 9
15%
7/10 5
8%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.67% Average

The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.50%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Patricia Lye 8/10 2347 days 100%
Magdalena 10/10 2879 days 67%
Dubrulle 10/10 2882 days 67%
Louise Nicholls 9/10 2906 days 65%
Caroline Coudray 10/10 2909 days 66%
Lily Lee 1/10 3169 days 23%
Frenziska Schmid 10/10 3170 days 54%
Jam Boggomann 10/10 3621 days 33%
Jason Panett 10/10 3655 days 35%
Charlotte 9/10 3871 days 21%
Vuillermet 9/10 3871 days 21%
Olivier Carval 8/10 3902 days 20%
Kathryn Pisco 9/10 4271 days 3%
Mike Pisco 10/10 4271 days 3%
Janine Kohlgrueler 10/10 4272 days 3%
Moni Sangoi 10/10 4293 days 2%
Mark and Eefie 8/10 4340 days 0%
Weiyong 10/10 4477 days 24%
mayszin 10/10 4569 days 24%
Indra t Jolle 9/10 4634 days 21%
Linda Kosters 10/10 4639 days 22%
Nicholas Prakenhammar 8/10 4643 days 21%
Tadej Ferjan 10/10 4644 days 22%
Helen Chilton 10/10 4647 days 22%
Clemens 9/10 4652 days 21%
Devon Urlacher 9/10 4653 days 21%
Felice 8/10 4690 days 24%
Laura McCusker 10/10 4737 days 22%
Honestreviews 5/10 4751 days 18%
louiset 8/10 4782 days 24%
ellieo 10/10 4965 days 24%
Mitch4qt 10/10 4965 days 24%
tmarty 10/10 4965 days 24%
Becky Edney 10/10 4970 days 22%
Van Vliet 10/10 4983 days 22%
Javier Munoz 8/10 4989 days 21%
Chris Ashton 10/10 4990 days 22%
glavinles 10/10 4996 days 24%
John Hensman 10/10 5000 days 22%
Sandra 9/10 5001 days 21%
Chris Darlington 10/10 5004 days 22%
Thomas Reidinger 9/10 5010 days 21%
Kathryn Knipe 8/10 5014 days 21%
Claus Olsen 10/10 5019 days 22%
STACEY050983 10/10 5024 days 24%
fcapenerhurst 10/10 5024 days 24%
fifi 10/10 5024 days 24%
Ashleigh Buckley 10/10 5024 days 22%
omakau 10/10 5024 days 24%
David Boyle 7/10 5024 days 20%
electrifying 10/10 5024 days 24%
QtnThomas 10/10 5055 days 24%
viva 9/10 5055 days 24%
Rodieo 10/10 5055 days 24%
Julie 9/10 5086 days 24%
ghough 10/10 5086 days 24%
wackiesttulip 10/10 5086 days 24%
macattack 10/10 5086 days 24%
Mrtomo 7/10 5086 days 22%
Littleone 10/10 5116 days 24%
Chasity28xx 10/10 5147 days 24%
jennanz 10/10 5147 days 24%
nowakiwi 10/10 5147 days 24%
Pankaj_NZ 10/10 5147 days 24%
Sarah_R 10/10 5208 days 24%
christiane78 10/10 5208 days 24%
EvelinAgent 10/10 5208 days 24%
aspacheco 10/10 5208 days 24%
SamarFarooqui 10/10 5208 days 24%
JoeyS_1979 10/10 5239 days 24%
Quentin 10/10 5239 days 24%
Moira 10/10 5239 days 24%
chatr350 10/10 5239 days 24%
niki123 10/10 5239 days 24%
queenienz 10/10 5239 days 24%
MegS966 10/10 5239 days 24%
asha12345 10/10 5269 days 24%
jillmason 10/10 5269 days 24%
Langers 10/10 5269 days 24%
lukeluke 10/10 5269 days 24%
JessQT 10/10 5269 days 24%
gabo 10/10 5269 days 24%
GoongYu 10/10 5269 days 24%
rachelallen84 10/10 5269 days 24%
AdminPuppet 10/10 5269 days 24%
blessedbutterflies 10/10 5269 days 24%
mistybristow 10/10 5300 days 24%
Giselle 10/10 5300 days 24%
alan_caddick 10/10 5300 days 24%
mthorsty 9/10 5300 days 24%
vixnomads 10/10 5330 days 24%
Andre Nunes 10/10 5330 days 24%
Rita20102010 10/10 5330 days 24%
Rose Kearsley 8/10 5351 days 21%
Melanie Elia 10/10 5361 days 24%
Andy Elia 10/10 5361 days 24%
katjones 10/10 5361 days 24%
Sallie Peters 10/10 5361 days 24%
jaimie tyler 10/10 5361 days 24%
Doris Resch 10/10 5367 days 22%
Frances Hay 9/10 5388 days 21%
Jezp16 10/10 5389 days 24%
Slimacik 10/10 5389 days 24%
Sally Orr 10/10 5389 days 24%
Hayley Wilson 10/10 5389 days 24%
Robert Trostle 10/10 5389 days 24%
Eileen 10/10 5389 days 24%
Camila Xavier 10/10 5420 days 24%
Robyn Burnett 10/10 5420 days 24%
Melanie Kreuzer 10/10 5420 days 24%
K Menzies 10/10 5420 days 24%
Rebecca Sherman 10/10 5420 days 24%
Josh Keeble 10/10 5420 days 24%
Rowena 10/10 5420 days 24%
gereldineb 7/10 5445 days 20%
Maria Fortuno 10/10 5451 days 24%
denny laird 10/10 5451 days 24%
Ann-Louise 10/10 5451 days 24%
Johnsteele 10/10 5451 days 24%
Dolores Del Rio 10/10 5451 days 24%
Samantha Costa 10/10 5451 days 24%
travelbug1488 10/10 5451 days 24%
Rebecca Jenner 10/10 5462 days 22%
Christine Van Den Berg Michele Imbach 10/10 5474 days 22%
ShaneHoran 10/10 5481 days 24%
Kevin LOMBA 10/10 5481 days 24%
Sheridan Hancock 10/10 5481 days 24%
Rossphall 10/10 5481 days 24%
waters811 10/10 5512 days 24%
Lyndsay Reid 10/10 5512 days 24%
SarahL 10/10 5512 days 24%
EllieMiller 10/10 5512 days 24%
Jackie Smith 10/10 5542 days 24%
Katie 10/10 5573 days 24%
MICHELLE_B 10/10 5604 days 24%
Mandy Ng 8/10 5634 days 24%
BTaylor 10/10 5665 days 24%
Rob Sprint 10/10 5665 days 24%
Jane Johnson 10/10 5665 days 24%
Lizzy Evans 10/10 5695 days 24%
davidne 9/10 5695 days 21%
Jeffrey C 10/10 5709 days 24%
Kristysue 10/10 5726 days 24%
scentless_apprentice 10/10 5726 days 24%
JeffO 10/10 5738 days 22%
MattB 9/10 5738 days 21%
Vili 10/10 5743 days 24%
Celine Cheval 10/10 5743 days 24%
Stephen Riley 10/10 5743 days 24%
Katie 10/10 5746 days 22%
Dave 10/10 5746 days 22%
Jonathan Liew 3/10 5763 days 12%
LauraA 7/10 5775 days 20%
BenD 7/10 5785 days 20%
bjanak326 10/10 5785 days 24%
Amma Littlewood 10/10 5846 days 24%
Ains 10/10 5861 days 24%
jaejacobson 10/10 5862 days 24%
georgepearse 10/10 5867 days 24%
Aoife 9/10 5870 days 21%
Andrea 10/10 5878 days 24%
Ellie 9/10 5902 days 21%
Caroline 8/10 5911 days 21%
Annie Walsh 8/10 5911 days 21%
Lucchi 10/10 5947 days 22%
Gorka Rojas 10/10 5968 days 22%
Sharlene Peach 10/10 6037 days 22%
Katy Bray 9/10 6075 days 21%
Philippe 10/10 6096 days 22%
Stephanie 8/10 6136 days 21%
Lena 9/10 6173 days 21%
Martine Arsac 9/10 6177 days 21%
Dick Janssen 7/10 6262 days 20%
Katie 10/10 6428 days 22%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.89% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.84%
198 -3.86%
199 -3.87%
200 -3.89%
201 -3.91%
202 -3.93%
203 -3.95%

Balancing Adjustment

0.80% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

92%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.