Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 132 |
|
76% |
9/10 | 20 |
|
11% |
8/10 | 13 |
|
7% |
7/10 | 6 |
|
3% |
6/10 | 0 |
|
0% |
5/10 | 1 |
|
1% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
1% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 29 |
|
48% |
9/10 | 17 |
|
28% |
8/10 | 9 |
|
15% |
7/10 | 5 |
|
8% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
95.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Patricia Lye | 8/10 | 2347 days | 100% |
Magdalena | 10/10 | 2879 days | 67% |
Dubrulle | 10/10 | 2882 days | 67% |
Louise Nicholls | 9/10 | 2906 days | 65% |
Caroline Coudray | 10/10 | 2909 days | 66% |
Lily Lee | 1/10 | 3169 days | 23% |
Frenziska Schmid | 10/10 | 3170 days | 54% |
Jam Boggomann | 10/10 | 3621 days | 33% |
Jason Panett | 10/10 | 3655 days | 35% |
Charlotte | 9/10 | 3871 days | 21% |
Vuillermet | 9/10 | 3871 days | 21% |
Olivier Carval | 8/10 | 3902 days | 20% |
Kathryn Pisco | 9/10 | 4271 days | 3% |
Mike Pisco | 10/10 | 4271 days | 3% |
Janine Kohlgrueler | 10/10 | 4272 days | 3% |
Moni Sangoi | 10/10 | 4293 days | 2% |
Mark and Eefie | 8/10 | 4340 days | 0% |
Weiyong | 10/10 | 4477 days | 24% |
mayszin | 10/10 | 4569 days | 24% |
Indra t Jolle | 9/10 | 4634 days | 21% |
Linda Kosters | 10/10 | 4639 days | 22% |
Nicholas Prakenhammar | 8/10 | 4643 days | 21% |
Tadej Ferjan | 10/10 | 4644 days | 22% |
Helen Chilton | 10/10 | 4647 days | 22% |
Clemens | 9/10 | 4652 days | 21% |
Devon Urlacher | 9/10 | 4653 days | 21% |
Felice | 8/10 | 4690 days | 24% |
Laura McCusker | 10/10 | 4737 days | 22% |
Honestreviews | 5/10 | 4751 days | 18% |
louiset | 8/10 | 4782 days | 24% |
ellieo | 10/10 | 4965 days | 24% |
Mitch4qt | 10/10 | 4965 days | 24% |
tmarty | 10/10 | 4965 days | 24% |
Becky Edney | 10/10 | 4970 days | 22% |
Van Vliet | 10/10 | 4983 days | 22% |
Javier Munoz | 8/10 | 4989 days | 21% |
Chris Ashton | 10/10 | 4990 days | 22% |
glavinles | 10/10 | 4996 days | 24% |
John Hensman | 10/10 | 5000 days | 22% |
Sandra | 9/10 | 5001 days | 21% |
Chris Darlington | 10/10 | 5004 days | 22% |
Thomas Reidinger | 9/10 | 5010 days | 21% |
Kathryn Knipe | 8/10 | 5014 days | 21% |
Claus Olsen | 10/10 | 5019 days | 22% |
STACEY050983 | 10/10 | 5024 days | 24% |
fcapenerhurst | 10/10 | 5024 days | 24% |
fifi | 10/10 | 5024 days | 24% |
Ashleigh Buckley | 10/10 | 5024 days | 22% |
omakau | 10/10 | 5024 days | 24% |
David Boyle | 7/10 | 5024 days | 20% |
electrifying | 10/10 | 5024 days | 24% |
QtnThomas | 10/10 | 5055 days | 24% |
viva | 9/10 | 5055 days | 24% |
Rodieo | 10/10 | 5055 days | 24% |
Julie | 9/10 | 5086 days | 24% |
ghough | 10/10 | 5086 days | 24% |
wackiesttulip | 10/10 | 5086 days | 24% |
macattack | 10/10 | 5086 days | 24% |
Mrtomo | 7/10 | 5086 days | 22% |
Littleone | 10/10 | 5116 days | 24% |
Chasity28xx | 10/10 | 5147 days | 24% |
jennanz | 10/10 | 5147 days | 24% |
nowakiwi | 10/10 | 5147 days | 24% |
Pankaj_NZ | 10/10 | 5147 days | 24% |
Sarah_R | 10/10 | 5208 days | 24% |
christiane78 | 10/10 | 5208 days | 24% |
EvelinAgent | 10/10 | 5208 days | 24% |
aspacheco | 10/10 | 5208 days | 24% |
SamarFarooqui | 10/10 | 5208 days | 24% |
JoeyS_1979 | 10/10 | 5239 days | 24% |
Quentin | 10/10 | 5239 days | 24% |
Moira | 10/10 | 5239 days | 24% |
chatr350 | 10/10 | 5239 days | 24% |
niki123 | 10/10 | 5239 days | 24% |
queenienz | 10/10 | 5239 days | 24% |
MegS966 | 10/10 | 5239 days | 24% |
asha12345 | 10/10 | 5269 days | 24% |
jillmason | 10/10 | 5269 days | 24% |
Langers | 10/10 | 5269 days | 24% |
lukeluke | 10/10 | 5269 days | 24% |
JessQT | 10/10 | 5269 days | 24% |
gabo | 10/10 | 5269 days | 24% |
GoongYu | 10/10 | 5269 days | 24% |
rachelallen84 | 10/10 | 5269 days | 24% |
AdminPuppet | 10/10 | 5269 days | 24% |
blessedbutterflies | 10/10 | 5269 days | 24% |
mistybristow | 10/10 | 5300 days | 24% |
Giselle | 10/10 | 5300 days | 24% |
alan_caddick | 10/10 | 5300 days | 24% |
mthorsty | 9/10 | 5300 days | 24% |
vixnomads | 10/10 | 5330 days | 24% |
Andre Nunes | 10/10 | 5330 days | 24% |
Rita20102010 | 10/10 | 5330 days | 24% |
Rose Kearsley | 8/10 | 5351 days | 21% |
Melanie Elia | 10/10 | 5361 days | 24% |
Andy Elia | 10/10 | 5361 days | 24% |
katjones | 10/10 | 5361 days | 24% |
Sallie Peters | 10/10 | 5361 days | 24% |
jaimie tyler | 10/10 | 5361 days | 24% |
Doris Resch | 10/10 | 5367 days | 22% |
Frances Hay | 9/10 | 5388 days | 21% |
Jezp16 | 10/10 | 5389 days | 24% |
Slimacik | 10/10 | 5389 days | 24% |
Sally Orr | 10/10 | 5389 days | 24% |
Hayley Wilson | 10/10 | 5389 days | 24% |
Robert Trostle | 10/10 | 5389 days | 24% |
Eileen | 10/10 | 5389 days | 24% |
Camila Xavier | 10/10 | 5420 days | 24% |
Robyn Burnett | 10/10 | 5420 days | 24% |
Melanie Kreuzer | 10/10 | 5420 days | 24% |
K Menzies | 10/10 | 5420 days | 24% |
Rebecca Sherman | 10/10 | 5420 days | 24% |
Josh Keeble | 10/10 | 5420 days | 24% |
Rowena | 10/10 | 5420 days | 24% |
gereldineb | 7/10 | 5445 days | 20% |
Maria Fortuno | 10/10 | 5451 days | 24% |
denny laird | 10/10 | 5451 days | 24% |
Ann-Louise | 10/10 | 5451 days | 24% |
Johnsteele | 10/10 | 5451 days | 24% |
Dolores Del Rio | 10/10 | 5451 days | 24% |
Samantha Costa | 10/10 | 5451 days | 24% |
travelbug1488 | 10/10 | 5451 days | 24% |
Rebecca Jenner | 10/10 | 5462 days | 22% |
Christine Van Den Berg Michele Imbach | 10/10 | 5474 days | 22% |
ShaneHoran | 10/10 | 5481 days | 24% |
Kevin LOMBA | 10/10 | 5481 days | 24% |
Sheridan Hancock | 10/10 | 5481 days | 24% |
Rossphall | 10/10 | 5481 days | 24% |
waters811 | 10/10 | 5512 days | 24% |
Lyndsay Reid | 10/10 | 5512 days | 24% |
SarahL | 10/10 | 5512 days | 24% |
EllieMiller | 10/10 | 5512 days | 24% |
Jackie Smith | 10/10 | 5542 days | 24% |
Katie | 10/10 | 5573 days | 24% |
MICHELLE_B | 10/10 | 5604 days | 24% |
Mandy Ng | 8/10 | 5634 days | 24% |
BTaylor | 10/10 | 5665 days | 24% |
Rob Sprint | 10/10 | 5665 days | 24% |
Jane Johnson | 10/10 | 5665 days | 24% |
Lizzy Evans | 10/10 | 5695 days | 24% |
davidne | 9/10 | 5695 days | 21% |
Jeffrey C | 10/10 | 5709 days | 24% |
Kristysue | 10/10 | 5726 days | 24% |
scentless_apprentice | 10/10 | 5726 days | 24% |
JeffO | 10/10 | 5738 days | 22% |
MattB | 9/10 | 5738 days | 21% |
Vili | 10/10 | 5743 days | 24% |
Celine Cheval | 10/10 | 5743 days | 24% |
Stephen Riley | 10/10 | 5743 days | 24% |
Katie | 10/10 | 5746 days | 22% |
Dave | 10/10 | 5746 days | 22% |
Jonathan Liew | 3/10 | 5763 days | 12% |
LauraA | 7/10 | 5775 days | 20% |
BenD | 7/10 | 5785 days | 20% |
bjanak326 | 10/10 | 5785 days | 24% |
Amma Littlewood | 10/10 | 5846 days | 24% |
Ains | 10/10 | 5861 days | 24% |
jaejacobson | 10/10 | 5862 days | 24% |
georgepearse | 10/10 | 5867 days | 24% |
Aoife | 9/10 | 5870 days | 21% |
Andrea | 10/10 | 5878 days | 24% |
Ellie | 9/10 | 5902 days | 21% |
Caroline | 8/10 | 5911 days | 21% |
Annie Walsh | 8/10 | 5911 days | 21% |
Lucchi | 10/10 | 5947 days | 22% |
Gorka Rojas | 10/10 | 5968 days | 22% |
Sharlene Peach | 10/10 | 6037 days | 22% |
Katy Bray | 9/10 | 6075 days | 21% |
Philippe | 10/10 | 6096 days | 22% |
Stephanie | 8/10 | 6136 days | 21% |
Lena | 9/10 | 6173 days | 21% |
Martine Arsac | 9/10 | 6177 days | 21% |
Dick Janssen | 7/10 | 6262 days | 20% |
Katie | 10/10 | 6428 days | 22% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
-3.89% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.84% |
198 | -3.86% |
199 | -3.87% |
200 | -3.89% |
201 | -3.91% |
202 | -3.93% |
203 | -3.95% |
… | … |
0.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.