Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2756 days | 100% |
| Magdalena | 10/10 | 3289 days | 60% |
| Dubrulle | 10/10 | 3292 days | 60% |
| Louise Nicholls | 9/10 | 3316 days | 58% |
| Caroline Coudray | 10/10 | 3319 days | 58% |
| Lily Lee | 1/10 | 3578 days | 17% |
| Frenziska Schmid | 10/10 | 3580 days | 43% |
| Jam Boggomann | 10/10 | 4031 days | 16% |
| Jason Panett | 10/10 | 4064 days | 16% |
| Charlotte | 9/10 | 4281 days | 1% |
| Vuillermet | 9/10 | 4281 days | 1% |
| Olivier Carval | 8/10 | 4312 days | 0% |
| Kathryn Pisco | 9/10 | 4681 days | 25% |
| Mike Pisco | 10/10 | 4681 days | 26% |
| Janine Kohlgrueler | 10/10 | 4682 days | 26% |
| Moni Sangoi | 10/10 | 4703 days | 29% |
| Mark and Eefie | 8/10 | 4750 days | 25% |
| Weiyong | 10/10 | 4887 days | 29% |
| mayszin | 10/10 | 4979 days | 29% |
| Indra t Jolle | 9/10 | 5044 days | 25% |
| Linda Kosters | 10/10 | 5049 days | 26% |
| Nicholas Prakenhammar | 8/10 | 5053 days | 25% |
| Tadej Ferjan | 10/10 | 5054 days | 26% |
| Helen Chilton | 10/10 | 5057 days | 26% |
| Clemens | 9/10 | 5062 days | 25% |
| Devon Urlacher | 9/10 | 5063 days | 25% |
| Felice | 8/10 | 5100 days | 28% |
| Laura McCusker | 10/10 | 5147 days | 26% |
| Honestreviews | 5/10 | 5161 days | 21% |
| louiset | 8/10 | 5192 days | 28% |
| ellieo | 10/10 | 5375 days | 29% |
| Mitch4qt | 10/10 | 5375 days | 29% |
| tmarty | 10/10 | 5375 days | 29% |
| Becky Edney | 10/10 | 5380 days | 26% |
| Van Vliet | 10/10 | 5393 days | 26% |
| Javier Munoz | 8/10 | 5399 days | 25% |
| Chris Ashton | 10/10 | 5400 days | 26% |
| glavinles | 10/10 | 5406 days | 29% |
| John Hensman | 10/10 | 5410 days | 26% |
| Sandra | 9/10 | 5411 days | 25% |
| Chris Darlington | 10/10 | 5414 days | 26% |
| Thomas Reidinger | 9/10 | 5420 days | 25% |
| Kathryn Knipe | 8/10 | 5424 days | 25% |
| Claus Olsen | 10/10 | 5429 days | 26% |
| STACEY050983 | 10/10 | 5434 days | 29% |
| fcapenerhurst | 10/10 | 5434 days | 29% |
| fifi | 10/10 | 5434 days | 29% |
| Ashleigh Buckley | 10/10 | 5434 days | 26% |
| omakau | 10/10 | 5434 days | 29% |
| David Boyle | 7/10 | 5434 days | 23% |
| electrifying | 10/10 | 5434 days | 29% |
| QtnThomas | 10/10 | 5465 days | 29% |
| viva | 9/10 | 5465 days | 29% |
| Rodieo | 10/10 | 5465 days | 29% |
| Julie | 9/10 | 5496 days | 29% |
| ghough | 10/10 | 5496 days | 29% |
| wackiesttulip | 10/10 | 5496 days | 29% |
| macattack | 10/10 | 5496 days | 29% |
| Mrtomo | 7/10 | 5496 days | 27% |
| Littleone | 10/10 | 5526 days | 29% |
| Chasity28xx | 10/10 | 5557 days | 29% |
| jennanz | 10/10 | 5557 days | 29% |
| nowakiwi | 10/10 | 5557 days | 29% |
| Pankaj_NZ | 10/10 | 5557 days | 29% |
| Sarah_R | 10/10 | 5618 days | 29% |
| christiane78 | 10/10 | 5618 days | 29% |
| EvelinAgent | 10/10 | 5618 days | 29% |
| aspacheco | 10/10 | 5618 days | 29% |
| SamarFarooqui | 10/10 | 5618 days | 29% |
| JoeyS_1979 | 10/10 | 5649 days | 29% |
| Quentin | 10/10 | 5649 days | 29% |
| Moira | 10/10 | 5649 days | 29% |
| chatr350 | 10/10 | 5649 days | 29% |
| niki123 | 10/10 | 5649 days | 29% |
| queenienz | 10/10 | 5649 days | 29% |
| MegS966 | 10/10 | 5649 days | 29% |
| asha12345 | 10/10 | 5679 days | 29% |
| jillmason | 10/10 | 5679 days | 29% |
| Langers | 10/10 | 5679 days | 29% |
| lukeluke | 10/10 | 5679 days | 29% |
| JessQT | 10/10 | 5679 days | 29% |
| gabo | 10/10 | 5679 days | 29% |
| GoongYu | 10/10 | 5679 days | 29% |
| rachelallen84 | 10/10 | 5679 days | 29% |
| AdminPuppet | 10/10 | 5679 days | 29% |
| blessedbutterflies | 10/10 | 5679 days | 29% |
| mistybristow | 10/10 | 5710 days | 29% |
| Giselle | 10/10 | 5710 days | 29% |
| alan_caddick | 10/10 | 5710 days | 29% |
| mthorsty | 9/10 | 5710 days | 29% |
| vixnomads | 10/10 | 5740 days | 29% |
| Andre Nunes | 10/10 | 5740 days | 29% |
| Rita20102010 | 10/10 | 5740 days | 29% |
| Rose Kearsley | 8/10 | 5761 days | 25% |
| Melanie Elia | 10/10 | 5771 days | 29% |
| Andy Elia | 10/10 | 5771 days | 29% |
| katjones | 10/10 | 5771 days | 29% |
| Sallie Peters | 10/10 | 5771 days | 29% |
| jaimie tyler | 10/10 | 5771 days | 29% |
| Doris Resch | 10/10 | 5777 days | 26% |
| Frances Hay | 9/10 | 5798 days | 25% |
| Jezp16 | 10/10 | 5799 days | 29% |
| Slimacik | 10/10 | 5799 days | 29% |
| Sally Orr | 10/10 | 5799 days | 29% |
| Hayley Wilson | 10/10 | 5799 days | 29% |
| Robert Trostle | 10/10 | 5799 days | 29% |
| Eileen | 10/10 | 5799 days | 29% |
| Camila Xavier | 10/10 | 5830 days | 29% |
| Robyn Burnett | 10/10 | 5830 days | 29% |
| Melanie Kreuzer | 10/10 | 5830 days | 29% |
| K Menzies | 10/10 | 5830 days | 29% |
| Rebecca Sherman | 10/10 | 5830 days | 29% |
| Josh Keeble | 10/10 | 5830 days | 29% |
| Rowena | 10/10 | 5830 days | 29% |
| gereldineb | 7/10 | 5855 days | 23% |
| Maria Fortuno | 10/10 | 5861 days | 29% |
| denny laird | 10/10 | 5861 days | 29% |
| Ann-Louise | 10/10 | 5861 days | 29% |
| Johnsteele | 10/10 | 5861 days | 29% |
| Dolores Del Rio | 10/10 | 5861 days | 29% |
| Samantha Costa | 10/10 | 5861 days | 29% |
| travelbug1488 | 10/10 | 5861 days | 29% |
| Rebecca Jenner | 10/10 | 5872 days | 26% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5884 days | 26% |
| ShaneHoran | 10/10 | 5891 days | 29% |
| Kevin LOMBA | 10/10 | 5891 days | 29% |
| Sheridan Hancock | 10/10 | 5891 days | 29% |
| Rossphall | 10/10 | 5891 days | 29% |
| waters811 | 10/10 | 5922 days | 29% |
| Lyndsay Reid | 10/10 | 5922 days | 29% |
| SarahL | 10/10 | 5922 days | 29% |
| EllieMiller | 10/10 | 5922 days | 29% |
| Jackie Smith | 10/10 | 5952 days | 29% |
| Katie | 10/10 | 5983 days | 29% |
| MICHELLE_B | 10/10 | 6014 days | 29% |
| Mandy Ng | 8/10 | 6044 days | 28% |
| BTaylor | 10/10 | 6075 days | 29% |
| Rob Sprint | 10/10 | 6075 days | 29% |
| Jane Johnson | 10/10 | 6075 days | 29% |
| Lizzy Evans | 10/10 | 6105 days | 29% |
| davidne | 9/10 | 6105 days | 25% |
| Jeffrey C | 10/10 | 6119 days | 29% |
| Kristysue | 10/10 | 6136 days | 29% |
| scentless_apprentice | 10/10 | 6136 days | 29% |
| JeffO | 10/10 | 6148 days | 26% |
| MattB | 9/10 | 6148 days | 25% |
| Vili | 10/10 | 6152 days | 29% |
| Celine Cheval | 10/10 | 6152 days | 29% |
| Stephen Riley | 10/10 | 6153 days | 29% |
| Katie | 10/10 | 6155 days | 26% |
| Dave | 10/10 | 6155 days | 26% |
| Jonathan Liew | 3/10 | 6173 days | 14% |
| LauraA | 7/10 | 6185 days | 23% |
| BenD | 7/10 | 6195 days | 23% |
| bjanak326 | 10/10 | 6195 days | 29% |
| Amma Littlewood | 10/10 | 6256 days | 29% |
| Ains | 10/10 | 6270 days | 29% |
| jaejacobson | 10/10 | 6272 days | 29% |
| georgepearse | 10/10 | 6276 days | 29% |
| Aoife | 9/10 | 6279 days | 25% |
| Andrea | 10/10 | 6287 days | 29% |
| Ellie | 9/10 | 6311 days | 25% |
| Caroline | 8/10 | 6320 days | 25% |
| Annie Walsh | 8/10 | 6321 days | 25% |
| Lucchi | 10/10 | 6357 days | 26% |
| Gorka Rojas | 10/10 | 6377 days | 26% |
| Sharlene Peach | 10/10 | 6447 days | 26% |
| Katy Bray | 9/10 | 6485 days | 25% |
| Philippe | 10/10 | 6506 days | 26% |
| Stephanie | 8/10 | 6546 days | 25% |
| Lena | 9/10 | 6583 days | 25% |
| Martine Arsac | 9/10 | 6587 days | 25% |
| Dick Janssen | 7/10 | 6672 days | 23% |
| Katie | 10/10 | 6838 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.