Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2753 days | 100% |
| Magdalena | 10/10 | 3285 days | 60% |
| Dubrulle | 10/10 | 3288 days | 60% |
| Louise Nicholls | 9/10 | 3312 days | 58% |
| Caroline Coudray | 10/10 | 3315 days | 58% |
| Lily Lee | 1/10 | 3575 days | 17% |
| Frenziska Schmid | 10/10 | 3576 days | 43% |
| Jam Boggomann | 10/10 | 4027 days | 16% |
| Jason Panett | 10/10 | 4061 days | 16% |
| Charlotte | 9/10 | 4277 days | 1% |
| Vuillermet | 9/10 | 4277 days | 1% |
| Olivier Carval | 8/10 | 4308 days | 0% |
| Kathryn Pisco | 9/10 | 4677 days | 25% |
| Mike Pisco | 10/10 | 4677 days | 26% |
| Janine Kohlgrueler | 10/10 | 4678 days | 26% |
| Moni Sangoi | 10/10 | 4699 days | 29% |
| Mark and Eefie | 8/10 | 4746 days | 25% |
| Weiyong | 10/10 | 4883 days | 29% |
| mayszin | 10/10 | 4975 days | 29% |
| Indra t Jolle | 9/10 | 5040 days | 25% |
| Linda Kosters | 10/10 | 5045 days | 26% |
| Nicholas Prakenhammar | 8/10 | 5049 days | 25% |
| Tadej Ferjan | 10/10 | 5050 days | 26% |
| Helen Chilton | 10/10 | 5053 days | 26% |
| Clemens | 9/10 | 5058 days | 25% |
| Devon Urlacher | 9/10 | 5059 days | 25% |
| Felice | 8/10 | 5096 days | 28% |
| Laura McCusker | 10/10 | 5143 days | 26% |
| Honestreviews | 5/10 | 5157 days | 21% |
| louiset | 8/10 | 5188 days | 28% |
| ellieo | 10/10 | 5371 days | 29% |
| Mitch4qt | 10/10 | 5371 days | 29% |
| tmarty | 10/10 | 5371 days | 29% |
| Becky Edney | 10/10 | 5376 days | 26% |
| Van Vliet | 10/10 | 5389 days | 26% |
| Javier Munoz | 8/10 | 5395 days | 25% |
| Chris Ashton | 10/10 | 5396 days | 26% |
| glavinles | 10/10 | 5402 days | 29% |
| John Hensman | 10/10 | 5406 days | 26% |
| Sandra | 9/10 | 5407 days | 25% |
| Chris Darlington | 10/10 | 5410 days | 26% |
| Thomas Reidinger | 9/10 | 5416 days | 25% |
| Kathryn Knipe | 8/10 | 5420 days | 25% |
| Claus Olsen | 10/10 | 5425 days | 26% |
| STACEY050983 | 10/10 | 5430 days | 29% |
| fcapenerhurst | 10/10 | 5430 days | 29% |
| fifi | 10/10 | 5430 days | 29% |
| Ashleigh Buckley | 10/10 | 5430 days | 26% |
| omakau | 10/10 | 5430 days | 29% |
| David Boyle | 7/10 | 5430 days | 23% |
| electrifying | 10/10 | 5430 days | 29% |
| QtnThomas | 10/10 | 5461 days | 29% |
| viva | 9/10 | 5461 days | 29% |
| Rodieo | 10/10 | 5461 days | 29% |
| Julie | 9/10 | 5492 days | 29% |
| ghough | 10/10 | 5492 days | 29% |
| wackiesttulip | 10/10 | 5492 days | 29% |
| macattack | 10/10 | 5492 days | 29% |
| Mrtomo | 7/10 | 5492 days | 27% |
| Littleone | 10/10 | 5522 days | 29% |
| Chasity28xx | 10/10 | 5553 days | 29% |
| jennanz | 10/10 | 5553 days | 29% |
| nowakiwi | 10/10 | 5553 days | 29% |
| Pankaj_NZ | 10/10 | 5553 days | 29% |
| Sarah_R | 10/10 | 5614 days | 29% |
| christiane78 | 10/10 | 5614 days | 29% |
| EvelinAgent | 10/10 | 5614 days | 29% |
| aspacheco | 10/10 | 5614 days | 29% |
| SamarFarooqui | 10/10 | 5614 days | 29% |
| JoeyS_1979 | 10/10 | 5645 days | 29% |
| Quentin | 10/10 | 5645 days | 29% |
| Moira | 10/10 | 5645 days | 29% |
| chatr350 | 10/10 | 5645 days | 29% |
| niki123 | 10/10 | 5645 days | 29% |
| queenienz | 10/10 | 5645 days | 29% |
| MegS966 | 10/10 | 5645 days | 29% |
| asha12345 | 10/10 | 5675 days | 29% |
| jillmason | 10/10 | 5675 days | 29% |
| Langers | 10/10 | 5675 days | 29% |
| lukeluke | 10/10 | 5675 days | 29% |
| JessQT | 10/10 | 5675 days | 29% |
| gabo | 10/10 | 5675 days | 29% |
| GoongYu | 10/10 | 5675 days | 29% |
| rachelallen84 | 10/10 | 5675 days | 29% |
| AdminPuppet | 10/10 | 5675 days | 29% |
| blessedbutterflies | 10/10 | 5675 days | 29% |
| mistybristow | 10/10 | 5706 days | 29% |
| Giselle | 10/10 | 5706 days | 29% |
| alan_caddick | 10/10 | 5706 days | 29% |
| mthorsty | 9/10 | 5706 days | 29% |
| vixnomads | 10/10 | 5736 days | 29% |
| Andre Nunes | 10/10 | 5736 days | 29% |
| Rita20102010 | 10/10 | 5736 days | 29% |
| Rose Kearsley | 8/10 | 5757 days | 25% |
| Melanie Elia | 10/10 | 5767 days | 29% |
| Andy Elia | 10/10 | 5767 days | 29% |
| katjones | 10/10 | 5767 days | 29% |
| Sallie Peters | 10/10 | 5767 days | 29% |
| jaimie tyler | 10/10 | 5767 days | 29% |
| Doris Resch | 10/10 | 5773 days | 26% |
| Frances Hay | 9/10 | 5794 days | 25% |
| Jezp16 | 10/10 | 5795 days | 29% |
| Slimacik | 10/10 | 5795 days | 29% |
| Sally Orr | 10/10 | 5795 days | 29% |
| Hayley Wilson | 10/10 | 5795 days | 29% |
| Robert Trostle | 10/10 | 5795 days | 29% |
| Eileen | 10/10 | 5795 days | 29% |
| Camila Xavier | 10/10 | 5826 days | 29% |
| Robyn Burnett | 10/10 | 5826 days | 29% |
| Melanie Kreuzer | 10/10 | 5826 days | 29% |
| K Menzies | 10/10 | 5826 days | 29% |
| Rebecca Sherman | 10/10 | 5826 days | 29% |
| Josh Keeble | 10/10 | 5826 days | 29% |
| Rowena | 10/10 | 5826 days | 29% |
| gereldineb | 7/10 | 5851 days | 23% |
| Maria Fortuno | 10/10 | 5857 days | 29% |
| denny laird | 10/10 | 5857 days | 29% |
| Ann-Louise | 10/10 | 5857 days | 29% |
| Johnsteele | 10/10 | 5857 days | 29% |
| Dolores Del Rio | 10/10 | 5857 days | 29% |
| Samantha Costa | 10/10 | 5857 days | 29% |
| travelbug1488 | 10/10 | 5857 days | 29% |
| Rebecca Jenner | 10/10 | 5868 days | 26% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5880 days | 26% |
| ShaneHoran | 10/10 | 5887 days | 29% |
| Kevin LOMBA | 10/10 | 5887 days | 29% |
| Sheridan Hancock | 10/10 | 5887 days | 29% |
| Rossphall | 10/10 | 5887 days | 29% |
| waters811 | 10/10 | 5918 days | 29% |
| Lyndsay Reid | 10/10 | 5918 days | 29% |
| SarahL | 10/10 | 5918 days | 29% |
| EllieMiller | 10/10 | 5918 days | 29% |
| Jackie Smith | 10/10 | 5948 days | 29% |
| Katie | 10/10 | 5979 days | 29% |
| MICHELLE_B | 10/10 | 6010 days | 29% |
| Mandy Ng | 8/10 | 6040 days | 28% |
| BTaylor | 10/10 | 6071 days | 29% |
| Rob Sprint | 10/10 | 6071 days | 29% |
| Jane Johnson | 10/10 | 6071 days | 29% |
| Lizzy Evans | 10/10 | 6101 days | 29% |
| davidne | 9/10 | 6101 days | 25% |
| Jeffrey C | 10/10 | 6115 days | 29% |
| Kristysue | 10/10 | 6132 days | 29% |
| scentless_apprentice | 10/10 | 6132 days | 29% |
| JeffO | 10/10 | 6144 days | 26% |
| MattB | 9/10 | 6144 days | 25% |
| Vili | 10/10 | 6149 days | 29% |
| Celine Cheval | 10/10 | 6149 days | 29% |
| Stephen Riley | 10/10 | 6149 days | 29% |
| Katie | 10/10 | 6151 days | 26% |
| Dave | 10/10 | 6152 days | 26% |
| Jonathan Liew | 3/10 | 6169 days | 14% |
| LauraA | 7/10 | 6181 days | 23% |
| BenD | 7/10 | 6191 days | 23% |
| bjanak326 | 10/10 | 6191 days | 29% |
| Amma Littlewood | 10/10 | 6252 days | 29% |
| Ains | 10/10 | 6266 days | 29% |
| jaejacobson | 10/10 | 6268 days | 29% |
| georgepearse | 10/10 | 6272 days | 29% |
| Aoife | 9/10 | 6276 days | 25% |
| Andrea | 10/10 | 6283 days | 29% |
| Ellie | 9/10 | 6307 days | 25% |
| Caroline | 8/10 | 6316 days | 25% |
| Annie Walsh | 8/10 | 6317 days | 25% |
| Lucchi | 10/10 | 6353 days | 26% |
| Gorka Rojas | 10/10 | 6373 days | 26% |
| Sharlene Peach | 10/10 | 6443 days | 26% |
| Katy Bray | 9/10 | 6481 days | 25% |
| Philippe | 10/10 | 6502 days | 26% |
| Stephanie | 8/10 | 6542 days | 25% |
| Lena | 9/10 | 6579 days | 25% |
| Martine Arsac | 9/10 | 6583 days | 25% |
| Dick Janssen | 7/10 | 6668 days | 23% |
| Katie | 10/10 | 6834 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.