Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2471 days | 100% |
| Magdalena | 10/10 | 3003 days | 60% |
| Dubrulle | 10/10 | 3006 days | 60% |
| Louise Nicholls | 9/10 | 3030 days | 58% |
| Caroline Coudray | 10/10 | 3033 days | 59% |
| Lily Lee | 1/10 | 3293 days | 10% |
| Frenziska Schmid | 10/10 | 3294 days | 44% |
| Jam Boggomann | 10/10 | 3745 days | 18% |
| Jason Panett | 10/10 | 3779 days | 20% |
| Charlotte | 9/10 | 3995 days | 4% |
| Vuillermet | 9/10 | 3995 days | 4% |
| Olivier Carval | 8/10 | 4026 days | 2% |
| Kathryn Pisco | 9/10 | 4395 days | 11% |
| Mike Pisco | 10/10 | 4395 days | 11% |
| Janine Kohlgrueler | 10/10 | 4396 days | 11% |
| Moni Sangoi | 10/10 | 4417 days | 15% |
| Mark and Eefie | 8/10 | 4464 days | 11% |
| Weiyong | 10/10 | 4601 days | 15% |
| mayszin | 10/10 | 4693 days | 15% |
| Indra t Jolle | 9/10 | 4758 days | 11% |
| Linda Kosters | 10/10 | 4763 days | 11% |
| Nicholas Prakenhammar | 8/10 | 4767 days | 11% |
| Tadej Ferjan | 10/10 | 4768 days | 11% |
| Helen Chilton | 10/10 | 4771 days | 11% |
| Clemens | 9/10 | 4776 days | 11% |
| Devon Urlacher | 9/10 | 4777 days | 11% |
| Felice | 8/10 | 4814 days | 14% |
| Laura McCusker | 10/10 | 4861 days | 11% |
| Honestreviews | 5/10 | 4875 days | 7% |
| louiset | 8/10 | 4906 days | 14% |
| ellieo | 10/10 | 5089 days | 15% |
| Mitch4qt | 10/10 | 5089 days | 15% |
| tmarty | 10/10 | 5089 days | 15% |
| Becky Edney | 10/10 | 5094 days | 11% |
| Van Vliet | 10/10 | 5107 days | 11% |
| Javier Munoz | 8/10 | 5113 days | 11% |
| Chris Ashton | 10/10 | 5114 days | 11% |
| glavinles | 10/10 | 5120 days | 15% |
| John Hensman | 10/10 | 5124 days | 11% |
| Sandra | 9/10 | 5125 days | 11% |
| Chris Darlington | 10/10 | 5128 days | 11% |
| Thomas Reidinger | 9/10 | 5134 days | 11% |
| Kathryn Knipe | 8/10 | 5138 days | 11% |
| Claus Olsen | 10/10 | 5143 days | 11% |
| STACEY050983 | 10/10 | 5148 days | 15% |
| fcapenerhurst | 10/10 | 5148 days | 15% |
| fifi | 10/10 | 5148 days | 15% |
| Ashleigh Buckley | 10/10 | 5148 days | 11% |
| omakau | 10/10 | 5148 days | 15% |
| David Boyle | 7/10 | 5148 days | 9% |
| electrifying | 10/10 | 5148 days | 15% |
| QtnThomas | 10/10 | 5179 days | 15% |
| viva | 9/10 | 5179 days | 14% |
| Rodieo | 10/10 | 5179 days | 15% |
| Julie | 9/10 | 5210 days | 14% |
| ghough | 10/10 | 5210 days | 15% |
| wackiesttulip | 10/10 | 5210 days | 15% |
| macattack | 10/10 | 5210 days | 15% |
| Mrtomo | 7/10 | 5210 days | 12% |
| Littleone | 10/10 | 5240 days | 15% |
| Chasity28xx | 10/10 | 5271 days | 15% |
| jennanz | 10/10 | 5271 days | 15% |
| nowakiwi | 10/10 | 5271 days | 15% |
| Pankaj_NZ | 10/10 | 5271 days | 15% |
| Sarah_R | 10/10 | 5332 days | 15% |
| christiane78 | 10/10 | 5332 days | 15% |
| EvelinAgent | 10/10 | 5332 days | 15% |
| aspacheco | 10/10 | 5332 days | 15% |
| SamarFarooqui | 10/10 | 5332 days | 15% |
| JoeyS_1979 | 10/10 | 5363 days | 15% |
| Quentin | 10/10 | 5363 days | 15% |
| Moira | 10/10 | 5363 days | 15% |
| chatr350 | 10/10 | 5363 days | 15% |
| niki123 | 10/10 | 5363 days | 15% |
| queenienz | 10/10 | 5363 days | 15% |
| MegS966 | 10/10 | 5363 days | 15% |
| asha12345 | 10/10 | 5393 days | 15% |
| jillmason | 10/10 | 5393 days | 15% |
| Langers | 10/10 | 5393 days | 15% |
| lukeluke | 10/10 | 5393 days | 15% |
| JessQT | 10/10 | 5393 days | 15% |
| gabo | 10/10 | 5393 days | 15% |
| GoongYu | 10/10 | 5393 days | 15% |
| rachelallen84 | 10/10 | 5393 days | 15% |
| AdminPuppet | 10/10 | 5393 days | 15% |
| blessedbutterflies | 10/10 | 5393 days | 15% |
| mistybristow | 10/10 | 5424 days | 15% |
| Giselle | 10/10 | 5424 days | 15% |
| alan_caddick | 10/10 | 5424 days | 15% |
| mthorsty | 9/10 | 5424 days | 14% |
| vixnomads | 10/10 | 5454 days | 15% |
| Andre Nunes | 10/10 | 5454 days | 15% |
| Rita20102010 | 10/10 | 5454 days | 15% |
| Rose Kearsley | 8/10 | 5475 days | 11% |
| Melanie Elia | 10/10 | 5485 days | 15% |
| Andy Elia | 10/10 | 5485 days | 15% |
| katjones | 10/10 | 5485 days | 15% |
| Sallie Peters | 10/10 | 5485 days | 15% |
| jaimie tyler | 10/10 | 5485 days | 15% |
| Doris Resch | 10/10 | 5491 days | 11% |
| Frances Hay | 9/10 | 5512 days | 11% |
| Jezp16 | 10/10 | 5513 days | 15% |
| Slimacik | 10/10 | 5513 days | 15% |
| Sally Orr | 10/10 | 5513 days | 15% |
| Hayley Wilson | 10/10 | 5513 days | 15% |
| Robert Trostle | 10/10 | 5513 days | 15% |
| Eileen | 10/10 | 5513 days | 15% |
| Camila Xavier | 10/10 | 5544 days | 15% |
| Robyn Burnett | 10/10 | 5544 days | 15% |
| Melanie Kreuzer | 10/10 | 5544 days | 15% |
| K Menzies | 10/10 | 5544 days | 15% |
| Rebecca Sherman | 10/10 | 5544 days | 15% |
| Josh Keeble | 10/10 | 5544 days | 15% |
| Rowena | 10/10 | 5544 days | 15% |
| gereldineb | 7/10 | 5569 days | 9% |
| Maria Fortuno | 10/10 | 5575 days | 15% |
| denny laird | 10/10 | 5575 days | 15% |
| Ann-Louise | 10/10 | 5575 days | 15% |
| Johnsteele | 10/10 | 5575 days | 15% |
| Dolores Del Rio | 10/10 | 5575 days | 15% |
| Samantha Costa | 10/10 | 5575 days | 15% |
| travelbug1488 | 10/10 | 5575 days | 15% |
| Rebecca Jenner | 10/10 | 5586 days | 11% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5598 days | 11% |
| ShaneHoran | 10/10 | 5605 days | 15% |
| Kevin LOMBA | 10/10 | 5605 days | 15% |
| Sheridan Hancock | 10/10 | 5605 days | 15% |
| Rossphall | 10/10 | 5605 days | 15% |
| waters811 | 10/10 | 5636 days | 15% |
| Lyndsay Reid | 10/10 | 5636 days | 15% |
| SarahL | 10/10 | 5636 days | 15% |
| EllieMiller | 10/10 | 5636 days | 15% |
| Jackie Smith | 10/10 | 5666 days | 15% |
| Katie | 10/10 | 5697 days | 15% |
| MICHELLE_B | 10/10 | 5728 days | 15% |
| Mandy Ng | 8/10 | 5758 days | 14% |
| BTaylor | 10/10 | 5789 days | 15% |
| Rob Sprint | 10/10 | 5789 days | 15% |
| Jane Johnson | 10/10 | 5789 days | 15% |
| Lizzy Evans | 10/10 | 5819 days | 15% |
| davidne | 9/10 | 5819 days | 11% |
| Jeffrey C | 10/10 | 5833 days | 15% |
| Kristysue | 10/10 | 5850 days | 15% |
| scentless_apprentice | 10/10 | 5850 days | 15% |
| JeffO | 10/10 | 5862 days | 11% |
| MattB | 9/10 | 5862 days | 11% |
| Vili | 10/10 | 5867 days | 15% |
| Celine Cheval | 10/10 | 5867 days | 15% |
| Stephen Riley | 10/10 | 5867 days | 15% |
| Katie | 10/10 | 5870 days | 11% |
| Dave | 10/10 | 5870 days | 11% |
| Jonathan Liew | 3/10 | 5887 days | 0% |
| LauraA | 7/10 | 5899 days | 9% |
| BenD | 7/10 | 5909 days | 9% |
| bjanak326 | 10/10 | 5909 days | 15% |
| Amma Littlewood | 10/10 | 5970 days | 15% |
| Ains | 10/10 | 5984 days | 15% |
| jaejacobson | 10/10 | 5986 days | 15% |
| georgepearse | 10/10 | 5990 days | 15% |
| Aoife | 9/10 | 5994 days | 11% |
| Andrea | 10/10 | 6001 days | 15% |
| Ellie | 9/10 | 6025 days | 11% |
| Caroline | 8/10 | 6034 days | 11% |
| Annie Walsh | 8/10 | 6035 days | 11% |
| Lucchi | 10/10 | 6071 days | 11% |
| Gorka Rojas | 10/10 | 6091 days | 11% |
| Sharlene Peach | 10/10 | 6161 days | 11% |
| Katy Bray | 9/10 | 6199 days | 11% |
| Philippe | 10/10 | 6220 days | 11% |
| Stephanie | 8/10 | 6260 days | 11% |
| Lena | 9/10 | 6297 days | 11% |
| Martine Arsac | 9/10 | 6301 days | 11% |
| Dick Janssen | 7/10 | 6386 days | 9% |
| Katie | 10/10 | 6552 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.