Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2393 days | 100% |
| Magdalena | 10/10 | 2925 days | 67% |
| Dubrulle | 10/10 | 2928 days | 66% |
| Louise Nicholls | 9/10 | 2952 days | 65% |
| Caroline Coudray | 10/10 | 2955 days | 65% |
| Lily Lee | 1/10 | 3215 days | 23% |
| Frenziska Schmid | 10/10 | 3216 days | 53% |
| Jam Boggomann | 10/10 | 3667 days | 32% |
| Jason Panett | 10/10 | 3701 days | 33% |
| Charlotte | 9/10 | 3917 days | 19% |
| Vuillermet | 9/10 | 3917 days | 19% |
| Olivier Carval | 8/10 | 3948 days | 18% |
| Kathryn Pisco | 9/10 | 4317 days | 1% |
| Mike Pisco | 10/10 | 4317 days | 1% |
| Janine Kohlgrueler | 10/10 | 4318 days | 1% |
| Moni Sangoi | 10/10 | 4339 days | 0% |
| Mark and Eefie | 8/10 | 4386 days | 21% |
| Weiyong | 10/10 | 4523 days | 25% |
| mayszin | 10/10 | 4615 days | 25% |
| Indra t Jolle | 9/10 | 4680 days | 22% |
| Linda Kosters | 10/10 | 4685 days | 22% |
| Nicholas Prakenhammar | 8/10 | 4689 days | 21% |
| Tadej Ferjan | 10/10 | 4690 days | 22% |
| Helen Chilton | 10/10 | 4693 days | 22% |
| Clemens | 9/10 | 4698 days | 22% |
| Devon Urlacher | 9/10 | 4699 days | 22% |
| Felice | 8/10 | 4736 days | 24% |
| Laura McCusker | 10/10 | 4783 days | 22% |
| Honestreviews | 5/10 | 4797 days | 18% |
| louiset | 8/10 | 4828 days | 24% |
| ellieo | 10/10 | 5011 days | 25% |
| Mitch4qt | 10/10 | 5011 days | 25% |
| tmarty | 10/10 | 5011 days | 25% |
| Becky Edney | 10/10 | 5016 days | 22% |
| Van Vliet | 10/10 | 5029 days | 22% |
| Javier Munoz | 8/10 | 5035 days | 21% |
| Chris Ashton | 10/10 | 5036 days | 22% |
| glavinles | 10/10 | 5042 days | 25% |
| John Hensman | 10/10 | 5046 days | 22% |
| Sandra | 9/10 | 5047 days | 22% |
| Chris Darlington | 10/10 | 5050 days | 22% |
| Thomas Reidinger | 9/10 | 5056 days | 22% |
| Kathryn Knipe | 8/10 | 5060 days | 21% |
| Claus Olsen | 10/10 | 5065 days | 22% |
| STACEY050983 | 10/10 | 5070 days | 25% |
| fcapenerhurst | 10/10 | 5070 days | 25% |
| fifi | 10/10 | 5070 days | 25% |
| Ashleigh Buckley | 10/10 | 5070 days | 22% |
| omakau | 10/10 | 5070 days | 25% |
| David Boyle | 7/10 | 5070 days | 20% |
| electrifying | 10/10 | 5070 days | 25% |
| QtnThomas | 10/10 | 5101 days | 25% |
| viva | 9/10 | 5101 days | 24% |
| Rodieo | 10/10 | 5101 days | 25% |
| Julie | 9/10 | 5132 days | 24% |
| ghough | 10/10 | 5132 days | 25% |
| wackiesttulip | 10/10 | 5132 days | 25% |
| macattack | 10/10 | 5132 days | 25% |
| Mrtomo | 7/10 | 5132 days | 23% |
| Littleone | 10/10 | 5162 days | 25% |
| Chasity28xx | 10/10 | 5193 days | 25% |
| jennanz | 10/10 | 5193 days | 25% |
| nowakiwi | 10/10 | 5193 days | 25% |
| Pankaj_NZ | 10/10 | 5193 days | 25% |
| Sarah_R | 10/10 | 5254 days | 25% |
| christiane78 | 10/10 | 5254 days | 25% |
| EvelinAgent | 10/10 | 5254 days | 25% |
| aspacheco | 10/10 | 5254 days | 25% |
| SamarFarooqui | 10/10 | 5254 days | 25% |
| JoeyS_1979 | 10/10 | 5285 days | 25% |
| Quentin | 10/10 | 5285 days | 25% |
| Moira | 10/10 | 5285 days | 25% |
| chatr350 | 10/10 | 5285 days | 25% |
| niki123 | 10/10 | 5285 days | 25% |
| queenienz | 10/10 | 5285 days | 25% |
| MegS966 | 10/10 | 5285 days | 25% |
| asha12345 | 10/10 | 5315 days | 25% |
| jillmason | 10/10 | 5315 days | 25% |
| Langers | 10/10 | 5315 days | 25% |
| lukeluke | 10/10 | 5315 days | 25% |
| JessQT | 10/10 | 5315 days | 25% |
| gabo | 10/10 | 5315 days | 25% |
| GoongYu | 10/10 | 5315 days | 25% |
| rachelallen84 | 10/10 | 5315 days | 25% |
| AdminPuppet | 10/10 | 5315 days | 25% |
| blessedbutterflies | 10/10 | 5315 days | 25% |
| mistybristow | 10/10 | 5346 days | 25% |
| Giselle | 10/10 | 5346 days | 25% |
| alan_caddick | 10/10 | 5346 days | 25% |
| mthorsty | 9/10 | 5346 days | 24% |
| vixnomads | 10/10 | 5376 days | 25% |
| Andre Nunes | 10/10 | 5376 days | 25% |
| Rita20102010 | 10/10 | 5376 days | 25% |
| Rose Kearsley | 8/10 | 5397 days | 21% |
| Melanie Elia | 10/10 | 5407 days | 25% |
| Andy Elia | 10/10 | 5407 days | 25% |
| katjones | 10/10 | 5407 days | 25% |
| Sallie Peters | 10/10 | 5407 days | 25% |
| jaimie tyler | 10/10 | 5407 days | 25% |
| Doris Resch | 10/10 | 5413 days | 22% |
| Frances Hay | 9/10 | 5434 days | 22% |
| Jezp16 | 10/10 | 5435 days | 25% |
| Slimacik | 10/10 | 5435 days | 25% |
| Sally Orr | 10/10 | 5435 days | 25% |
| Hayley Wilson | 10/10 | 5435 days | 25% |
| Robert Trostle | 10/10 | 5435 days | 25% |
| Eileen | 10/10 | 5435 days | 25% |
| Camila Xavier | 10/10 | 5466 days | 25% |
| Robyn Burnett | 10/10 | 5466 days | 25% |
| Melanie Kreuzer | 10/10 | 5466 days | 25% |
| K Menzies | 10/10 | 5466 days | 25% |
| Rebecca Sherman | 10/10 | 5466 days | 25% |
| Josh Keeble | 10/10 | 5466 days | 25% |
| Rowena | 10/10 | 5466 days | 25% |
| gereldineb | 7/10 | 5491 days | 20% |
| Maria Fortuno | 10/10 | 5497 days | 25% |
| denny laird | 10/10 | 5497 days | 25% |
| Ann-Louise | 10/10 | 5497 days | 25% |
| Johnsteele | 10/10 | 5497 days | 25% |
| Dolores Del Rio | 10/10 | 5497 days | 25% |
| Samantha Costa | 10/10 | 5497 days | 25% |
| travelbug1488 | 10/10 | 5497 days | 25% |
| Rebecca Jenner | 10/10 | 5508 days | 22% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5520 days | 22% |
| ShaneHoran | 10/10 | 5527 days | 25% |
| Kevin LOMBA | 10/10 | 5527 days | 25% |
| Sheridan Hancock | 10/10 | 5527 days | 25% |
| Rossphall | 10/10 | 5527 days | 25% |
| waters811 | 10/10 | 5558 days | 25% |
| Lyndsay Reid | 10/10 | 5558 days | 25% |
| SarahL | 10/10 | 5558 days | 25% |
| EllieMiller | 10/10 | 5558 days | 25% |
| Jackie Smith | 10/10 | 5588 days | 25% |
| Katie | 10/10 | 5619 days | 25% |
| MICHELLE_B | 10/10 | 5650 days | 25% |
| Mandy Ng | 8/10 | 5680 days | 24% |
| BTaylor | 10/10 | 5711 days | 25% |
| Rob Sprint | 10/10 | 5711 days | 25% |
| Jane Johnson | 10/10 | 5711 days | 25% |
| Lizzy Evans | 10/10 | 5741 days | 25% |
| davidne | 9/10 | 5741 days | 22% |
| Jeffrey C | 10/10 | 5755 days | 25% |
| Kristysue | 10/10 | 5772 days | 25% |
| scentless_apprentice | 10/10 | 5772 days | 25% |
| JeffO | 10/10 | 5784 days | 22% |
| MattB | 9/10 | 5784 days | 22% |
| Vili | 10/10 | 5789 days | 25% |
| Celine Cheval | 10/10 | 5789 days | 25% |
| Stephen Riley | 10/10 | 5789 days | 25% |
| Katie | 10/10 | 5792 days | 22% |
| Dave | 10/10 | 5792 days | 22% |
| Jonathan Liew | 3/10 | 5809 days | 12% |
| LauraA | 7/10 | 5821 days | 20% |
| BenD | 7/10 | 5831 days | 20% |
| bjanak326 | 10/10 | 5831 days | 25% |
| Amma Littlewood | 10/10 | 5892 days | 25% |
| Ains | 10/10 | 5906 days | 25% |
| jaejacobson | 10/10 | 5908 days | 25% |
| georgepearse | 10/10 | 5912 days | 25% |
| Aoife | 9/10 | 5916 days | 22% |
| Andrea | 10/10 | 5923 days | 25% |
| Ellie | 9/10 | 5947 days | 22% |
| Caroline | 8/10 | 5956 days | 21% |
| Annie Walsh | 8/10 | 5957 days | 21% |
| Lucchi | 10/10 | 5993 days | 22% |
| Gorka Rojas | 10/10 | 6013 days | 22% |
| Sharlene Peach | 10/10 | 6083 days | 22% |
| Katy Bray | 9/10 | 6121 days | 22% |
| Philippe | 10/10 | 6142 days | 22% |
| Stephanie | 8/10 | 6182 days | 21% |
| Lena | 9/10 | 6219 days | 22% |
| Martine Arsac | 9/10 | 6223 days | 22% |
| Dick Janssen | 7/10 | 6308 days | 20% |
| Katie | 10/10 | 6474 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
0.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.