G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

NZONE Skydive Queenstown

Valid Reviews

174 Valid Reviews

The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 174 valid reviews:

Rating Count Percentage
10/10 132
76%
9/10 20
11%
8/10 13
7%
7/10 6
3%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 1
1%

95.11% Average

The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

60 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 60 face-to-face reviews:

Rating Count Percentage
10/10 29
48%
9/10 17
28%
8/10 9
15%
7/10 5
8%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.67% Average

The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.54%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Patricia Lye 8/10 2455 days 100%
Magdalena 10/10 2987 days 66%
Dubrulle 10/10 2990 days 66%
Louise Nicholls 9/10 3014 days 64%
Caroline Coudray 10/10 3017 days 65%
Lily Lee 1/10 3277 days 24%
Frenziska Schmid 10/10 3278 days 53%
Jam Boggomann 10/10 3729 days 31%
Jason Panett 10/10 3763 days 33%
Charlotte 9/10 3979 days 19%
Vuillermet 9/10 3979 days 19%
Olivier Carval 8/10 4010 days 17%
Kathryn Pisco 9/10 4379 days 0%
Mike Pisco 10/10 4379 days 0%
Janine Kohlgrueler 10/10 4380 days 24%
Moni Sangoi 10/10 4401 days 27%
Mark and Eefie 8/10 4448 days 24%
Weiyong 10/10 4585 days 27%
mayszin 10/10 4677 days 27%
Indra t Jolle 9/10 4742 days 24%
Linda Kosters 10/10 4747 days 24%
Nicholas Prakenhammar 8/10 4751 days 24%
Tadej Ferjan 10/10 4752 days 24%
Helen Chilton 10/10 4755 days 24%
Clemens 9/10 4760 days 24%
Devon Urlacher 9/10 4761 days 24%
Felice 8/10 4798 days 27%
Laura McCusker 10/10 4845 days 24%
Honestreviews 5/10 4859 days 21%
louiset 8/10 4890 days 27%
ellieo 10/10 5073 days 27%
Mitch4qt 10/10 5073 days 27%
tmarty 10/10 5073 days 27%
Becky Edney 10/10 5078 days 24%
Van Vliet 10/10 5091 days 24%
Javier Munoz 8/10 5097 days 24%
Chris Ashton 10/10 5098 days 24%
glavinles 10/10 5104 days 27%
John Hensman 10/10 5108 days 24%
Sandra 9/10 5109 days 24%
Chris Darlington 10/10 5112 days 24%
Thomas Reidinger 9/10 5118 days 24%
Kathryn Knipe 8/10 5122 days 24%
Claus Olsen 10/10 5127 days 24%
STACEY050983 10/10 5132 days 27%
fcapenerhurst 10/10 5132 days 27%
fifi 10/10 5132 days 27%
Ashleigh Buckley 10/10 5132 days 24%
omakau 10/10 5132 days 27%
David Boyle 7/10 5132 days 22%
electrifying 10/10 5132 days 27%
QtnThomas 10/10 5163 days 27%
viva 9/10 5163 days 27%
Rodieo 10/10 5163 days 27%
Julie 9/10 5194 days 27%
ghough 10/10 5194 days 27%
wackiesttulip 10/10 5194 days 27%
macattack 10/10 5194 days 27%
Mrtomo 7/10 5194 days 25%
Littleone 10/10 5224 days 27%
Chasity28xx 10/10 5255 days 27%
jennanz 10/10 5255 days 27%
nowakiwi 10/10 5255 days 27%
Pankaj_NZ 10/10 5255 days 27%
Sarah_R 10/10 5316 days 27%
christiane78 10/10 5316 days 27%
EvelinAgent 10/10 5316 days 27%
aspacheco 10/10 5316 days 27%
SamarFarooqui 10/10 5316 days 27%
JoeyS_1979 10/10 5347 days 27%
Quentin 10/10 5347 days 27%
Moira 10/10 5347 days 27%
chatr350 10/10 5347 days 27%
niki123 10/10 5347 days 27%
queenienz 10/10 5347 days 27%
MegS966 10/10 5347 days 27%
asha12345 10/10 5377 days 27%
jillmason 10/10 5377 days 27%
Langers 10/10 5377 days 27%
lukeluke 10/10 5377 days 27%
JessQT 10/10 5377 days 27%
gabo 10/10 5377 days 27%
GoongYu 10/10 5377 days 27%
rachelallen84 10/10 5377 days 27%
AdminPuppet 10/10 5377 days 27%
blessedbutterflies 10/10 5377 days 27%
mistybristow 10/10 5408 days 27%
Giselle 10/10 5408 days 27%
alan_caddick 10/10 5408 days 27%
mthorsty 9/10 5408 days 27%
vixnomads 10/10 5438 days 27%
Andre Nunes 10/10 5438 days 27%
Rita20102010 10/10 5438 days 27%
Rose Kearsley 8/10 5459 days 24%
Melanie Elia 10/10 5469 days 27%
Andy Elia 10/10 5469 days 27%
katjones 10/10 5469 days 27%
Sallie Peters 10/10 5469 days 27%
jaimie tyler 10/10 5469 days 27%
Doris Resch 10/10 5475 days 24%
Frances Hay 9/10 5496 days 24%
Jezp16 10/10 5497 days 27%
Slimacik 10/10 5497 days 27%
Sally Orr 10/10 5497 days 27%
Hayley Wilson 10/10 5497 days 27%
Robert Trostle 10/10 5497 days 27%
Eileen 10/10 5497 days 27%
Camila Xavier 10/10 5528 days 27%
Robyn Burnett 10/10 5528 days 27%
Melanie Kreuzer 10/10 5528 days 27%
K Menzies 10/10 5528 days 27%
Rebecca Sherman 10/10 5528 days 27%
Josh Keeble 10/10 5528 days 27%
Rowena 10/10 5528 days 27%
gereldineb 7/10 5553 days 22%
Maria Fortuno 10/10 5559 days 27%
denny laird 10/10 5559 days 27%
Ann-Louise 10/10 5559 days 27%
Johnsteele 10/10 5559 days 27%
Dolores Del Rio 10/10 5559 days 27%
Samantha Costa 10/10 5559 days 27%
travelbug1488 10/10 5559 days 27%
Rebecca Jenner 10/10 5570 days 24%
Christine Van Den Berg Michele Imbach 10/10 5582 days 24%
ShaneHoran 10/10 5589 days 27%
Kevin LOMBA 10/10 5589 days 27%
Sheridan Hancock 10/10 5589 days 27%
Rossphall 10/10 5589 days 27%
waters811 10/10 5620 days 27%
Lyndsay Reid 10/10 5620 days 27%
SarahL 10/10 5620 days 27%
EllieMiller 10/10 5620 days 27%
Jackie Smith 10/10 5650 days 27%
Katie 10/10 5681 days 27%
MICHELLE_B 10/10 5712 days 27%
Mandy Ng 8/10 5742 days 27%
BTaylor 10/10 5773 days 27%
Rob Sprint 10/10 5773 days 27%
Jane Johnson 10/10 5773 days 27%
Lizzy Evans 10/10 5803 days 27%
davidne 9/10 5803 days 24%
Jeffrey C 10/10 5817 days 27%
Kristysue 10/10 5834 days 27%
scentless_apprentice 10/10 5834 days 27%
JeffO 10/10 5846 days 24%
MattB 9/10 5846 days 24%
Vili 10/10 5851 days 27%
Celine Cheval 10/10 5851 days 27%
Stephen Riley 10/10 5851 days 27%
Katie 10/10 5854 days 24%
Dave 10/10 5854 days 24%
Jonathan Liew 3/10 5871 days 15%
LauraA 7/10 5883 days 22%
BenD 7/10 5893 days 22%
bjanak326 10/10 5893 days 27%
Amma Littlewood 10/10 5954 days 27%
Ains 10/10 5969 days 27%
jaejacobson 10/10 5970 days 27%
georgepearse 10/10 5975 days 27%
Aoife 9/10 5978 days 24%
Andrea 10/10 5986 days 27%
Ellie 9/10 6010 days 24%
Caroline 8/10 6019 days 24%
Annie Walsh 8/10 6019 days 24%
Lucchi 10/10 6056 days 24%
Gorka Rojas 10/10 6076 days 24%
Sharlene Peach 10/10 6145 days 24%
Katy Bray 9/10 6183 days 24%
Philippe 10/10 6204 days 24%
Stephanie 8/10 6244 days 24%
Lena 9/10 6281 days 24%
Martine Arsac 9/10 6285 days 24%
Dick Janssen 7/10 6370 days 22%
Katie 10/10 6536 days 24%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.15% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.08%
198 -4.10%
199 -4.13%
200 -4.15%
201 -4.17%
202 -4.19%
203 -4.21%

Balancing Adjustment

0.82% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

92%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.