G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(46,196,145)" /><path d="m 150 605 Q 206 94 -305 150 Q 206 206 150 -305 Q 94 206 605 150 Q 94 94 150 605 z" fill="rgb(70,136,0)" /><path d="m 150 515 Q 296 4 -215 150 Q 296 296 150 -215 Q 4 296 515 150 Q 4 4 150 515 z" fill="rgb(185,119,255)" /><path d="m 150 176 Q 165 135 124 150 Q 165 165 150 124 Q 135 165 176 150 Q 135 135 150 176 z" fill="rgb(209,59,110)" /></svg>)
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2499 days | 100% |
| Magdalena | 10/10 | 3031 days | 60% |
| Dubrulle | 10/10 | 3034 days | 60% |
| Louise Nicholls | 9/10 | 3058 days | 57% |
| Caroline Coudray | 10/10 | 3061 days | 58% |
| Lily Lee | 1/10 | 3321 days | 10% |
| Frenziska Schmid | 10/10 | 3322 days | 43% |
| Jam Boggomann | 10/10 | 3773 days | 17% |
| Jason Panett | 10/10 | 3807 days | 19% |
| Charlotte | 9/10 | 4023 days | 3% |
| Vuillermet | 9/10 | 4023 days | 3% |
| Olivier Carval | 8/10 | 4054 days | 1% |
| Kathryn Pisco | 9/10 | 4423 days | 11% |
| Mike Pisco | 10/10 | 4423 days | 12% |
| Janine Kohlgrueler | 10/10 | 4424 days | 12% |
| Moni Sangoi | 10/10 | 4445 days | 15% |
| Mark and Eefie | 8/10 | 4492 days | 11% |
| Weiyong | 10/10 | 4629 days | 15% |
| mayszin | 10/10 | 4721 days | 15% |
| Indra t Jolle | 9/10 | 4786 days | 11% |
| Linda Kosters | 10/10 | 4791 days | 12% |
| Nicholas Prakenhammar | 8/10 | 4795 days | 11% |
| Tadej Ferjan | 10/10 | 4796 days | 12% |
| Helen Chilton | 10/10 | 4799 days | 12% |
| Clemens | 9/10 | 4804 days | 11% |
| Devon Urlacher | 9/10 | 4805 days | 11% |
| Felice | 8/10 | 4842 days | 14% |
| Laura McCusker | 10/10 | 4889 days | 12% |
| Honestreviews | 5/10 | 4903 days | 7% |
| louiset | 8/10 | 4934 days | 14% |
| ellieo | 10/10 | 5117 days | 15% |
| Mitch4qt | 10/10 | 5117 days | 15% |
| tmarty | 10/10 | 5117 days | 15% |
| Becky Edney | 10/10 | 5122 days | 12% |
| Van Vliet | 10/10 | 5135 days | 12% |
| Javier Munoz | 8/10 | 5141 days | 11% |
| Chris Ashton | 10/10 | 5142 days | 12% |
| glavinles | 10/10 | 5148 days | 15% |
| John Hensman | 10/10 | 5152 days | 12% |
| Sandra | 9/10 | 5153 days | 11% |
| Chris Darlington | 10/10 | 5156 days | 12% |
| Thomas Reidinger | 9/10 | 5162 days | 11% |
| Kathryn Knipe | 8/10 | 5166 days | 11% |
| Claus Olsen | 10/10 | 5171 days | 12% |
| STACEY050983 | 10/10 | 5176 days | 15% |
| fcapenerhurst | 10/10 | 5176 days | 15% |
| fifi | 10/10 | 5176 days | 15% |
| Ashleigh Buckley | 10/10 | 5176 days | 12% |
| omakau | 10/10 | 5176 days | 15% |
| David Boyle | 7/10 | 5176 days | 9% |
| electrifying | 10/10 | 5176 days | 15% |
| QtnThomas | 10/10 | 5207 days | 15% |
| viva | 9/10 | 5207 days | 15% |
| Rodieo | 10/10 | 5207 days | 15% |
| Julie | 9/10 | 5238 days | 15% |
| ghough | 10/10 | 5238 days | 15% |
| wackiesttulip | 10/10 | 5238 days | 15% |
| macattack | 10/10 | 5238 days | 15% |
| Mrtomo | 7/10 | 5238 days | 13% |
| Littleone | 10/10 | 5268 days | 15% |
| Chasity28xx | 10/10 | 5299 days | 15% |
| jennanz | 10/10 | 5299 days | 15% |
| nowakiwi | 10/10 | 5299 days | 15% |
| Pankaj_NZ | 10/10 | 5299 days | 15% |
| Sarah_R | 10/10 | 5360 days | 15% |
| christiane78 | 10/10 | 5360 days | 15% |
| EvelinAgent | 10/10 | 5360 days | 15% |
| aspacheco | 10/10 | 5360 days | 15% |
| SamarFarooqui | 10/10 | 5360 days | 15% |
| JoeyS_1979 | 10/10 | 5391 days | 15% |
| Quentin | 10/10 | 5391 days | 15% |
| Moira | 10/10 | 5391 days | 15% |
| chatr350 | 10/10 | 5391 days | 15% |
| niki123 | 10/10 | 5391 days | 15% |
| queenienz | 10/10 | 5391 days | 15% |
| MegS966 | 10/10 | 5391 days | 15% |
| asha12345 | 10/10 | 5421 days | 15% |
| jillmason | 10/10 | 5421 days | 15% |
| Langers | 10/10 | 5421 days | 15% |
| lukeluke | 10/10 | 5421 days | 15% |
| JessQT | 10/10 | 5421 days | 15% |
| gabo | 10/10 | 5421 days | 15% |
| GoongYu | 10/10 | 5421 days | 15% |
| rachelallen84 | 10/10 | 5421 days | 15% |
| AdminPuppet | 10/10 | 5421 days | 15% |
| blessedbutterflies | 10/10 | 5421 days | 15% |
| mistybristow | 10/10 | 5452 days | 15% |
| Giselle | 10/10 | 5452 days | 15% |
| alan_caddick | 10/10 | 5452 days | 15% |
| mthorsty | 9/10 | 5452 days | 15% |
| vixnomads | 10/10 | 5482 days | 15% |
| Andre Nunes | 10/10 | 5482 days | 15% |
| Rita20102010 | 10/10 | 5482 days | 15% |
| Rose Kearsley | 8/10 | 5503 days | 11% |
| Melanie Elia | 10/10 | 5513 days | 15% |
| Andy Elia | 10/10 | 5513 days | 15% |
| katjones | 10/10 | 5513 days | 15% |
| Sallie Peters | 10/10 | 5513 days | 15% |
| jaimie tyler | 10/10 | 5513 days | 15% |
| Doris Resch | 10/10 | 5519 days | 12% |
| Frances Hay | 9/10 | 5540 days | 11% |
| Jezp16 | 10/10 | 5541 days | 15% |
| Slimacik | 10/10 | 5541 days | 15% |
| Sally Orr | 10/10 | 5541 days | 15% |
| Hayley Wilson | 10/10 | 5541 days | 15% |
| Robert Trostle | 10/10 | 5541 days | 15% |
| Eileen | 10/10 | 5541 days | 15% |
| Camila Xavier | 10/10 | 5572 days | 15% |
| Robyn Burnett | 10/10 | 5572 days | 15% |
| Melanie Kreuzer | 10/10 | 5572 days | 15% |
| K Menzies | 10/10 | 5572 days | 15% |
| Rebecca Sherman | 10/10 | 5572 days | 15% |
| Josh Keeble | 10/10 | 5572 days | 15% |
| Rowena | 10/10 | 5572 days | 15% |
| gereldineb | 7/10 | 5597 days | 9% |
| Maria Fortuno | 10/10 | 5603 days | 15% |
| denny laird | 10/10 | 5603 days | 15% |
| Ann-Louise | 10/10 | 5603 days | 15% |
| Johnsteele | 10/10 | 5603 days | 15% |
| Dolores Del Rio | 10/10 | 5603 days | 15% |
| Samantha Costa | 10/10 | 5603 days | 15% |
| travelbug1488 | 10/10 | 5603 days | 15% |
| Rebecca Jenner | 10/10 | 5614 days | 12% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5626 days | 12% |
| ShaneHoran | 10/10 | 5633 days | 15% |
| Kevin LOMBA | 10/10 | 5633 days | 15% |
| Sheridan Hancock | 10/10 | 5633 days | 15% |
| Rossphall | 10/10 | 5633 days | 15% |
| waters811 | 10/10 | 5664 days | 15% |
| Lyndsay Reid | 10/10 | 5664 days | 15% |
| SarahL | 10/10 | 5664 days | 15% |
| EllieMiller | 10/10 | 5664 days | 15% |
| Jackie Smith | 10/10 | 5694 days | 15% |
| Katie | 10/10 | 5725 days | 15% |
| MICHELLE_B | 10/10 | 5756 days | 15% |
| Mandy Ng | 8/10 | 5786 days | 14% |
| BTaylor | 10/10 | 5817 days | 15% |
| Rob Sprint | 10/10 | 5817 days | 15% |
| Jane Johnson | 10/10 | 5817 days | 15% |
| Lizzy Evans | 10/10 | 5847 days | 15% |
| davidne | 9/10 | 5847 days | 11% |
| Jeffrey C | 10/10 | 5861 days | 15% |
| Kristysue | 10/10 | 5878 days | 15% |
| scentless_apprentice | 10/10 | 5878 days | 15% |
| JeffO | 10/10 | 5890 days | 12% |
| MattB | 9/10 | 5890 days | 11% |
| Vili | 10/10 | 5895 days | 15% |
| Celine Cheval | 10/10 | 5895 days | 15% |
| Stephen Riley | 10/10 | 5895 days | 15% |
| Katie | 10/10 | 5898 days | 12% |
| Dave | 10/10 | 5898 days | 12% |
| Jonathan Liew | 3/10 | 5915 days | 0% |
| LauraA | 7/10 | 5927 days | 9% |
| BenD | 7/10 | 5937 days | 9% |
| bjanak326 | 10/10 | 5937 days | 15% |
| Amma Littlewood | 10/10 | 5998 days | 15% |
| Ains | 10/10 | 6013 days | 15% |
| jaejacobson | 10/10 | 6014 days | 15% |
| georgepearse | 10/10 | 6019 days | 15% |
| Aoife | 9/10 | 6022 days | 11% |
| Andrea | 10/10 | 6030 days | 15% |
| Ellie | 9/10 | 6054 days | 11% |
| Caroline | 8/10 | 6063 days | 11% |
| Annie Walsh | 8/10 | 6063 days | 11% |
| Lucchi | 10/10 | 6100 days | 12% |
| Gorka Rojas | 10/10 | 6120 days | 12% |
| Sharlene Peach | 10/10 | 6189 days | 12% |
| Katy Bray | 9/10 | 6227 days | 11% |
| Philippe | 10/10 | 6248 days | 12% |
| Stephanie | 8/10 | 6288 days | 11% |
| Lena | 9/10 | 6325 days | 11% |
| Martine Arsac | 9/10 | 6329 days | 11% |
| Dick Janssen | 7/10 | 6414 days | 9% |
| Katie | 10/10 | 6580 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.68% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.63% |
| 198 | -3.65% |
| 199 | -3.66% |
| 200 | -3.68% |
| 201 | -3.70% |
| 202 | -3.72% |
| 203 | -3.74% |
| … | … |
Balancing Adjustment
0.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.