G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 132 |
|
76% |
9/10 | 20 |
|
11% |
8/10 | 13 |
|
7% |
7/10 | 6 |
|
3% |
6/10 | 0 |
|
0% |
5/10 | 1 |
|
1% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
1% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 29 |
|
48% |
9/10 | 17 |
|
28% |
8/10 | 9 |
|
15% |
7/10 | 5 |
|
8% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
95.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Patricia Lye | 8/10 | 2455 days | 100% |
Magdalena | 10/10 | 2987 days | 66% |
Dubrulle | 10/10 | 2990 days | 66% |
Louise Nicholls | 9/10 | 3014 days | 64% |
Caroline Coudray | 10/10 | 3017 days | 65% |
Lily Lee | 1/10 | 3277 days | 24% |
Frenziska Schmid | 10/10 | 3278 days | 53% |
Jam Boggomann | 10/10 | 3729 days | 31% |
Jason Panett | 10/10 | 3763 days | 33% |
Charlotte | 9/10 | 3979 days | 19% |
Vuillermet | 9/10 | 3979 days | 19% |
Olivier Carval | 8/10 | 4010 days | 17% |
Kathryn Pisco | 9/10 | 4379 days | 0% |
Mike Pisco | 10/10 | 4379 days | 0% |
Janine Kohlgrueler | 10/10 | 4380 days | 24% |
Moni Sangoi | 10/10 | 4401 days | 27% |
Mark and Eefie | 8/10 | 4448 days | 24% |
Weiyong | 10/10 | 4585 days | 27% |
mayszin | 10/10 | 4677 days | 27% |
Indra t Jolle | 9/10 | 4742 days | 24% |
Linda Kosters | 10/10 | 4747 days | 24% |
Nicholas Prakenhammar | 8/10 | 4751 days | 24% |
Tadej Ferjan | 10/10 | 4752 days | 24% |
Helen Chilton | 10/10 | 4755 days | 24% |
Clemens | 9/10 | 4760 days | 24% |
Devon Urlacher | 9/10 | 4761 days | 24% |
Felice | 8/10 | 4798 days | 27% |
Laura McCusker | 10/10 | 4845 days | 24% |
Honestreviews | 5/10 | 4859 days | 21% |
louiset | 8/10 | 4890 days | 27% |
ellieo | 10/10 | 5073 days | 27% |
Mitch4qt | 10/10 | 5073 days | 27% |
tmarty | 10/10 | 5073 days | 27% |
Becky Edney | 10/10 | 5078 days | 24% |
Van Vliet | 10/10 | 5091 days | 24% |
Javier Munoz | 8/10 | 5097 days | 24% |
Chris Ashton | 10/10 | 5098 days | 24% |
glavinles | 10/10 | 5104 days | 27% |
John Hensman | 10/10 | 5108 days | 24% |
Sandra | 9/10 | 5109 days | 24% |
Chris Darlington | 10/10 | 5112 days | 24% |
Thomas Reidinger | 9/10 | 5118 days | 24% |
Kathryn Knipe | 8/10 | 5122 days | 24% |
Claus Olsen | 10/10 | 5127 days | 24% |
STACEY050983 | 10/10 | 5132 days | 27% |
fcapenerhurst | 10/10 | 5132 days | 27% |
fifi | 10/10 | 5132 days | 27% |
Ashleigh Buckley | 10/10 | 5132 days | 24% |
omakau | 10/10 | 5132 days | 27% |
David Boyle | 7/10 | 5132 days | 22% |
electrifying | 10/10 | 5132 days | 27% |
QtnThomas | 10/10 | 5163 days | 27% |
viva | 9/10 | 5163 days | 27% |
Rodieo | 10/10 | 5163 days | 27% |
Julie | 9/10 | 5194 days | 27% |
ghough | 10/10 | 5194 days | 27% |
wackiesttulip | 10/10 | 5194 days | 27% |
macattack | 10/10 | 5194 days | 27% |
Mrtomo | 7/10 | 5194 days | 25% |
Littleone | 10/10 | 5224 days | 27% |
Chasity28xx | 10/10 | 5255 days | 27% |
jennanz | 10/10 | 5255 days | 27% |
nowakiwi | 10/10 | 5255 days | 27% |
Pankaj_NZ | 10/10 | 5255 days | 27% |
Sarah_R | 10/10 | 5316 days | 27% |
christiane78 | 10/10 | 5316 days | 27% |
EvelinAgent | 10/10 | 5316 days | 27% |
aspacheco | 10/10 | 5316 days | 27% |
SamarFarooqui | 10/10 | 5316 days | 27% |
JoeyS_1979 | 10/10 | 5347 days | 27% |
Quentin | 10/10 | 5347 days | 27% |
Moira | 10/10 | 5347 days | 27% |
chatr350 | 10/10 | 5347 days | 27% |
niki123 | 10/10 | 5347 days | 27% |
queenienz | 10/10 | 5347 days | 27% |
MegS966 | 10/10 | 5347 days | 27% |
asha12345 | 10/10 | 5377 days | 27% |
jillmason | 10/10 | 5377 days | 27% |
Langers | 10/10 | 5377 days | 27% |
lukeluke | 10/10 | 5377 days | 27% |
JessQT | 10/10 | 5377 days | 27% |
gabo | 10/10 | 5377 days | 27% |
GoongYu | 10/10 | 5377 days | 27% |
rachelallen84 | 10/10 | 5377 days | 27% |
AdminPuppet | 10/10 | 5377 days | 27% |
blessedbutterflies | 10/10 | 5377 days | 27% |
mistybristow | 10/10 | 5408 days | 27% |
Giselle | 10/10 | 5408 days | 27% |
alan_caddick | 10/10 | 5408 days | 27% |
mthorsty | 9/10 | 5408 days | 27% |
vixnomads | 10/10 | 5438 days | 27% |
Andre Nunes | 10/10 | 5438 days | 27% |
Rita20102010 | 10/10 | 5438 days | 27% |
Rose Kearsley | 8/10 | 5459 days | 24% |
Melanie Elia | 10/10 | 5469 days | 27% |
Andy Elia | 10/10 | 5469 days | 27% |
katjones | 10/10 | 5469 days | 27% |
Sallie Peters | 10/10 | 5469 days | 27% |
jaimie tyler | 10/10 | 5469 days | 27% |
Doris Resch | 10/10 | 5475 days | 24% |
Frances Hay | 9/10 | 5496 days | 24% |
Jezp16 | 10/10 | 5497 days | 27% |
Slimacik | 10/10 | 5497 days | 27% |
Sally Orr | 10/10 | 5497 days | 27% |
Hayley Wilson | 10/10 | 5497 days | 27% |
Robert Trostle | 10/10 | 5497 days | 27% |
Eileen | 10/10 | 5497 days | 27% |
Camila Xavier | 10/10 | 5528 days | 27% |
Robyn Burnett | 10/10 | 5528 days | 27% |
Melanie Kreuzer | 10/10 | 5528 days | 27% |
K Menzies | 10/10 | 5528 days | 27% |
Rebecca Sherman | 10/10 | 5528 days | 27% |
Josh Keeble | 10/10 | 5528 days | 27% |
Rowena | 10/10 | 5528 days | 27% |
gereldineb | 7/10 | 5553 days | 22% |
Maria Fortuno | 10/10 | 5559 days | 27% |
denny laird | 10/10 | 5559 days | 27% |
Ann-Louise | 10/10 | 5559 days | 27% |
Johnsteele | 10/10 | 5559 days | 27% |
Dolores Del Rio | 10/10 | 5559 days | 27% |
Samantha Costa | 10/10 | 5559 days | 27% |
travelbug1488 | 10/10 | 5559 days | 27% |
Rebecca Jenner | 10/10 | 5570 days | 24% |
Christine Van Den Berg Michele Imbach | 10/10 | 5582 days | 24% |
ShaneHoran | 10/10 | 5589 days | 27% |
Kevin LOMBA | 10/10 | 5589 days | 27% |
Sheridan Hancock | 10/10 | 5589 days | 27% |
Rossphall | 10/10 | 5589 days | 27% |
waters811 | 10/10 | 5620 days | 27% |
Lyndsay Reid | 10/10 | 5620 days | 27% |
SarahL | 10/10 | 5620 days | 27% |
EllieMiller | 10/10 | 5620 days | 27% |
Jackie Smith | 10/10 | 5650 days | 27% |
Katie | 10/10 | 5681 days | 27% |
MICHELLE_B | 10/10 | 5712 days | 27% |
Mandy Ng | 8/10 | 5742 days | 27% |
BTaylor | 10/10 | 5773 days | 27% |
Rob Sprint | 10/10 | 5773 days | 27% |
Jane Johnson | 10/10 | 5773 days | 27% |
Lizzy Evans | 10/10 | 5803 days | 27% |
davidne | 9/10 | 5803 days | 24% |
Jeffrey C | 10/10 | 5817 days | 27% |
Kristysue | 10/10 | 5834 days | 27% |
scentless_apprentice | 10/10 | 5834 days | 27% |
JeffO | 10/10 | 5846 days | 24% |
MattB | 9/10 | 5846 days | 24% |
Vili | 10/10 | 5851 days | 27% |
Celine Cheval | 10/10 | 5851 days | 27% |
Stephen Riley | 10/10 | 5851 days | 27% |
Katie | 10/10 | 5854 days | 24% |
Dave | 10/10 | 5854 days | 24% |
Jonathan Liew | 3/10 | 5871 days | 15% |
LauraA | 7/10 | 5883 days | 22% |
BenD | 7/10 | 5893 days | 22% |
bjanak326 | 10/10 | 5893 days | 27% |
Amma Littlewood | 10/10 | 5954 days | 27% |
Ains | 10/10 | 5969 days | 27% |
jaejacobson | 10/10 | 5970 days | 27% |
georgepearse | 10/10 | 5975 days | 27% |
Aoife | 9/10 | 5978 days | 24% |
Andrea | 10/10 | 5986 days | 27% |
Ellie | 9/10 | 6010 days | 24% |
Caroline | 8/10 | 6019 days | 24% |
Annie Walsh | 8/10 | 6019 days | 24% |
Lucchi | 10/10 | 6056 days | 24% |
Gorka Rojas | 10/10 | 6076 days | 24% |
Sharlene Peach | 10/10 | 6145 days | 24% |
Katy Bray | 9/10 | 6183 days | 24% |
Philippe | 10/10 | 6204 days | 24% |
Stephanie | 8/10 | 6244 days | 24% |
Lena | 9/10 | 6281 days | 24% |
Martine Arsac | 9/10 | 6285 days | 24% |
Dick Janssen | 7/10 | 6370 days | 22% |
Katie | 10/10 | 6536 days | 24% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.08% |
198 | -4.10% |
199 | -4.13% |
200 | -4.15% |
201 | -4.17% |
202 | -4.19% |
203 | -4.21% |
… | … |
0.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.