Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2756 days | 100% |
| Magdalena | 10/10 | 3288 days | 60% |
| Dubrulle | 10/10 | 3291 days | 60% |
| Louise Nicholls | 9/10 | 3315 days | 58% |
| Caroline Coudray | 10/10 | 3318 days | 58% |
| Lily Lee | 1/10 | 3578 days | 17% |
| Frenziska Schmid | 10/10 | 3579 days | 43% |
| Jam Boggomann | 10/10 | 4030 days | 16% |
| Jason Panett | 10/10 | 4064 days | 16% |
| Charlotte | 9/10 | 4280 days | 1% |
| Vuillermet | 9/10 | 4280 days | 1% |
| Olivier Carval | 8/10 | 4311 days | 0% |
| Kathryn Pisco | 9/10 | 4680 days | 25% |
| Mike Pisco | 10/10 | 4680 days | 26% |
| Janine Kohlgrueler | 10/10 | 4681 days | 26% |
| Moni Sangoi | 10/10 | 4702 days | 29% |
| Mark and Eefie | 8/10 | 4749 days | 25% |
| Weiyong | 10/10 | 4886 days | 29% |
| mayszin | 10/10 | 4978 days | 29% |
| Indra t Jolle | 9/10 | 5043 days | 25% |
| Linda Kosters | 10/10 | 5048 days | 26% |
| Nicholas Prakenhammar | 8/10 | 5052 days | 25% |
| Tadej Ferjan | 10/10 | 5053 days | 26% |
| Helen Chilton | 10/10 | 5056 days | 26% |
| Clemens | 9/10 | 5061 days | 25% |
| Devon Urlacher | 9/10 | 5062 days | 25% |
| Felice | 8/10 | 5099 days | 28% |
| Laura McCusker | 10/10 | 5146 days | 26% |
| Honestreviews | 5/10 | 5160 days | 21% |
| louiset | 8/10 | 5191 days | 28% |
| ellieo | 10/10 | 5374 days | 29% |
| Mitch4qt | 10/10 | 5374 days | 29% |
| tmarty | 10/10 | 5374 days | 29% |
| Becky Edney | 10/10 | 5379 days | 26% |
| Van Vliet | 10/10 | 5392 days | 26% |
| Javier Munoz | 8/10 | 5398 days | 25% |
| Chris Ashton | 10/10 | 5399 days | 26% |
| glavinles | 10/10 | 5405 days | 29% |
| John Hensman | 10/10 | 5409 days | 26% |
| Sandra | 9/10 | 5410 days | 25% |
| Chris Darlington | 10/10 | 5413 days | 26% |
| Thomas Reidinger | 9/10 | 5419 days | 25% |
| Kathryn Knipe | 8/10 | 5423 days | 25% |
| Claus Olsen | 10/10 | 5428 days | 26% |
| STACEY050983 | 10/10 | 5433 days | 29% |
| fcapenerhurst | 10/10 | 5433 days | 29% |
| fifi | 10/10 | 5433 days | 29% |
| Ashleigh Buckley | 10/10 | 5433 days | 26% |
| omakau | 10/10 | 5433 days | 29% |
| David Boyle | 7/10 | 5433 days | 23% |
| electrifying | 10/10 | 5433 days | 29% |
| QtnThomas | 10/10 | 5464 days | 29% |
| viva | 9/10 | 5464 days | 29% |
| Rodieo | 10/10 | 5464 days | 29% |
| Julie | 9/10 | 5495 days | 29% |
| ghough | 10/10 | 5495 days | 29% |
| wackiesttulip | 10/10 | 5495 days | 29% |
| macattack | 10/10 | 5495 days | 29% |
| Mrtomo | 7/10 | 5495 days | 27% |
| Littleone | 10/10 | 5525 days | 29% |
| Chasity28xx | 10/10 | 5556 days | 29% |
| jennanz | 10/10 | 5556 days | 29% |
| nowakiwi | 10/10 | 5556 days | 29% |
| Pankaj_NZ | 10/10 | 5556 days | 29% |
| Sarah_R | 10/10 | 5617 days | 29% |
| christiane78 | 10/10 | 5617 days | 29% |
| EvelinAgent | 10/10 | 5617 days | 29% |
| aspacheco | 10/10 | 5617 days | 29% |
| SamarFarooqui | 10/10 | 5617 days | 29% |
| JoeyS_1979 | 10/10 | 5648 days | 29% |
| Quentin | 10/10 | 5648 days | 29% |
| Moira | 10/10 | 5648 days | 29% |
| chatr350 | 10/10 | 5648 days | 29% |
| niki123 | 10/10 | 5648 days | 29% |
| queenienz | 10/10 | 5648 days | 29% |
| MegS966 | 10/10 | 5648 days | 29% |
| asha12345 | 10/10 | 5678 days | 29% |
| jillmason | 10/10 | 5678 days | 29% |
| Langers | 10/10 | 5678 days | 29% |
| lukeluke | 10/10 | 5678 days | 29% |
| JessQT | 10/10 | 5678 days | 29% |
| gabo | 10/10 | 5678 days | 29% |
| GoongYu | 10/10 | 5678 days | 29% |
| rachelallen84 | 10/10 | 5678 days | 29% |
| AdminPuppet | 10/10 | 5678 days | 29% |
| blessedbutterflies | 10/10 | 5678 days | 29% |
| mistybristow | 10/10 | 5709 days | 29% |
| Giselle | 10/10 | 5709 days | 29% |
| alan_caddick | 10/10 | 5709 days | 29% |
| mthorsty | 9/10 | 5709 days | 29% |
| vixnomads | 10/10 | 5739 days | 29% |
| Andre Nunes | 10/10 | 5739 days | 29% |
| Rita20102010 | 10/10 | 5739 days | 29% |
| Rose Kearsley | 8/10 | 5760 days | 25% |
| Melanie Elia | 10/10 | 5770 days | 29% |
| Andy Elia | 10/10 | 5770 days | 29% |
| katjones | 10/10 | 5770 days | 29% |
| Sallie Peters | 10/10 | 5770 days | 29% |
| jaimie tyler | 10/10 | 5770 days | 29% |
| Doris Resch | 10/10 | 5776 days | 26% |
| Frances Hay | 9/10 | 5797 days | 25% |
| Jezp16 | 10/10 | 5798 days | 29% |
| Slimacik | 10/10 | 5798 days | 29% |
| Sally Orr | 10/10 | 5798 days | 29% |
| Hayley Wilson | 10/10 | 5798 days | 29% |
| Robert Trostle | 10/10 | 5798 days | 29% |
| Eileen | 10/10 | 5798 days | 29% |
| Camila Xavier | 10/10 | 5829 days | 29% |
| Robyn Burnett | 10/10 | 5829 days | 29% |
| Melanie Kreuzer | 10/10 | 5829 days | 29% |
| K Menzies | 10/10 | 5829 days | 29% |
| Rebecca Sherman | 10/10 | 5829 days | 29% |
| Josh Keeble | 10/10 | 5829 days | 29% |
| Rowena | 10/10 | 5829 days | 29% |
| gereldineb | 7/10 | 5854 days | 23% |
| Maria Fortuno | 10/10 | 5860 days | 29% |
| denny laird | 10/10 | 5860 days | 29% |
| Ann-Louise | 10/10 | 5860 days | 29% |
| Johnsteele | 10/10 | 5860 days | 29% |
| Dolores Del Rio | 10/10 | 5860 days | 29% |
| Samantha Costa | 10/10 | 5860 days | 29% |
| travelbug1488 | 10/10 | 5860 days | 29% |
| Rebecca Jenner | 10/10 | 5871 days | 26% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5883 days | 26% |
| ShaneHoran | 10/10 | 5890 days | 29% |
| Kevin LOMBA | 10/10 | 5890 days | 29% |
| Sheridan Hancock | 10/10 | 5890 days | 29% |
| Rossphall | 10/10 | 5890 days | 29% |
| waters811 | 10/10 | 5921 days | 29% |
| Lyndsay Reid | 10/10 | 5921 days | 29% |
| SarahL | 10/10 | 5921 days | 29% |
| EllieMiller | 10/10 | 5921 days | 29% |
| Jackie Smith | 10/10 | 5951 days | 29% |
| Katie | 10/10 | 5982 days | 29% |
| MICHELLE_B | 10/10 | 6013 days | 29% |
| Mandy Ng | 8/10 | 6043 days | 28% |
| BTaylor | 10/10 | 6074 days | 29% |
| Rob Sprint | 10/10 | 6074 days | 29% |
| Jane Johnson | 10/10 | 6074 days | 29% |
| Lizzy Evans | 10/10 | 6104 days | 29% |
| davidne | 9/10 | 6104 days | 25% |
| Jeffrey C | 10/10 | 6118 days | 29% |
| Kristysue | 10/10 | 6135 days | 29% |
| scentless_apprentice | 10/10 | 6135 days | 29% |
| JeffO | 10/10 | 6147 days | 26% |
| MattB | 9/10 | 6147 days | 25% |
| Vili | 10/10 | 6152 days | 29% |
| Celine Cheval | 10/10 | 6152 days | 29% |
| Stephen Riley | 10/10 | 6152 days | 29% |
| Katie | 10/10 | 6155 days | 26% |
| Dave | 10/10 | 6155 days | 26% |
| Jonathan Liew | 3/10 | 6172 days | 14% |
| LauraA | 7/10 | 6184 days | 23% |
| BenD | 7/10 | 6194 days | 23% |
| bjanak326 | 10/10 | 6194 days | 29% |
| Amma Littlewood | 10/10 | 6255 days | 29% |
| Ains | 10/10 | 6270 days | 29% |
| jaejacobson | 10/10 | 6271 days | 29% |
| georgepearse | 10/10 | 6276 days | 29% |
| Aoife | 9/10 | 6279 days | 25% |
| Andrea | 10/10 | 6286 days | 29% |
| Ellie | 9/10 | 6311 days | 25% |
| Caroline | 8/10 | 6320 days | 25% |
| Annie Walsh | 8/10 | 6320 days | 25% |
| Lucchi | 10/10 | 6356 days | 26% |
| Gorka Rojas | 10/10 | 6377 days | 26% |
| Sharlene Peach | 10/10 | 6446 days | 26% |
| Katy Bray | 9/10 | 6484 days | 25% |
| Philippe | 10/10 | 6505 days | 26% |
| Stephanie | 8/10 | 6545 days | 25% |
| Lena | 9/10 | 6582 days | 25% |
| Martine Arsac | 9/10 | 6586 days | 25% |
| Dick Janssen | 7/10 | 6671 days | 23% |
| Katie | 10/10 | 6837 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.