Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2365 days | 100% |
| Magdalena | 10/10 | 2897 days | 67% |
| Dubrulle | 10/10 | 2900 days | 67% |
| Louise Nicholls | 9/10 | 2924 days | 65% |
| Caroline Coudray | 10/10 | 2927 days | 66% |
| Lily Lee | 1/10 | 3187 days | 24% |
| Frenziska Schmid | 10/10 | 3188 days | 54% |
| Jam Boggomann | 10/10 | 3639 days | 33% |
| Jason Panett | 10/10 | 3673 days | 35% |
| Charlotte | 9/10 | 3889 days | 21% |
| Vuillermet | 9/10 | 3889 days | 21% |
| Olivier Carval | 8/10 | 3920 days | 20% |
| Kathryn Pisco | 9/10 | 4289 days | 3% |
| Mike Pisco | 10/10 | 4289 days | 3% |
| Janine Kohlgrueler | 10/10 | 4290 days | 3% |
| Moni Sangoi | 10/10 | 4311 days | 2% |
| Mark and Eefie | 8/10 | 4358 days | 0% |
| Weiyong | 10/10 | 4495 days | 25% |
| mayszin | 10/10 | 4587 days | 25% |
| Indra t Jolle | 9/10 | 4652 days | 22% |
| Linda Kosters | 10/10 | 4657 days | 22% |
| Nicholas Prakenhammar | 8/10 | 4661 days | 22% |
| Tadej Ferjan | 10/10 | 4662 days | 22% |
| Helen Chilton | 10/10 | 4665 days | 22% |
| Clemens | 9/10 | 4670 days | 22% |
| Devon Urlacher | 9/10 | 4671 days | 22% |
| Felice | 8/10 | 4708 days | 25% |
| Laura McCusker | 10/10 | 4755 days | 22% |
| Honestreviews | 5/10 | 4769 days | 19% |
| louiset | 8/10 | 4800 days | 25% |
| ellieo | 10/10 | 4983 days | 25% |
| Mitch4qt | 10/10 | 4983 days | 25% |
| tmarty | 10/10 | 4983 days | 25% |
| Becky Edney | 10/10 | 4988 days | 22% |
| Van Vliet | 10/10 | 5001 days | 22% |
| Javier Munoz | 8/10 | 5007 days | 22% |
| Chris Ashton | 10/10 | 5008 days | 22% |
| glavinles | 10/10 | 5014 days | 25% |
| John Hensman | 10/10 | 5018 days | 22% |
| Sandra | 9/10 | 5019 days | 22% |
| Chris Darlington | 10/10 | 5022 days | 22% |
| Thomas Reidinger | 9/10 | 5028 days | 22% |
| Kathryn Knipe | 8/10 | 5032 days | 22% |
| Claus Olsen | 10/10 | 5037 days | 22% |
| STACEY050983 | 10/10 | 5042 days | 25% |
| fcapenerhurst | 10/10 | 5042 days | 25% |
| fifi | 10/10 | 5042 days | 25% |
| Ashleigh Buckley | 10/10 | 5042 days | 22% |
| omakau | 10/10 | 5042 days | 25% |
| David Boyle | 7/10 | 5042 days | 21% |
| electrifying | 10/10 | 5042 days | 25% |
| QtnThomas | 10/10 | 5073 days | 25% |
| viva | 9/10 | 5073 days | 25% |
| Rodieo | 10/10 | 5073 days | 25% |
| Julie | 9/10 | 5104 days | 25% |
| ghough | 10/10 | 5104 days | 25% |
| wackiesttulip | 10/10 | 5104 days | 25% |
| macattack | 10/10 | 5104 days | 25% |
| Mrtomo | 7/10 | 5104 days | 23% |
| Littleone | 10/10 | 5134 days | 25% |
| Chasity28xx | 10/10 | 5165 days | 25% |
| jennanz | 10/10 | 5165 days | 25% |
| nowakiwi | 10/10 | 5165 days | 25% |
| Pankaj_NZ | 10/10 | 5165 days | 25% |
| Sarah_R | 10/10 | 5226 days | 25% |
| christiane78 | 10/10 | 5226 days | 25% |
| EvelinAgent | 10/10 | 5226 days | 25% |
| aspacheco | 10/10 | 5226 days | 25% |
| SamarFarooqui | 10/10 | 5226 days | 25% |
| JoeyS_1979 | 10/10 | 5257 days | 25% |
| Quentin | 10/10 | 5257 days | 25% |
| Moira | 10/10 | 5257 days | 25% |
| chatr350 | 10/10 | 5257 days | 25% |
| niki123 | 10/10 | 5257 days | 25% |
| queenienz | 10/10 | 5257 days | 25% |
| MegS966 | 10/10 | 5257 days | 25% |
| asha12345 | 10/10 | 5287 days | 25% |
| jillmason | 10/10 | 5287 days | 25% |
| Langers | 10/10 | 5287 days | 25% |
| lukeluke | 10/10 | 5287 days | 25% |
| JessQT | 10/10 | 5287 days | 25% |
| gabo | 10/10 | 5287 days | 25% |
| GoongYu | 10/10 | 5287 days | 25% |
| rachelallen84 | 10/10 | 5287 days | 25% |
| AdminPuppet | 10/10 | 5287 days | 25% |
| blessedbutterflies | 10/10 | 5287 days | 25% |
| mistybristow | 10/10 | 5318 days | 25% |
| Giselle | 10/10 | 5318 days | 25% |
| alan_caddick | 10/10 | 5318 days | 25% |
| mthorsty | 9/10 | 5318 days | 25% |
| vixnomads | 10/10 | 5348 days | 25% |
| Andre Nunes | 10/10 | 5348 days | 25% |
| Rita20102010 | 10/10 | 5348 days | 25% |
| Rose Kearsley | 8/10 | 5369 days | 22% |
| Melanie Elia | 10/10 | 5379 days | 25% |
| Andy Elia | 10/10 | 5379 days | 25% |
| katjones | 10/10 | 5379 days | 25% |
| Sallie Peters | 10/10 | 5379 days | 25% |
| jaimie tyler | 10/10 | 5379 days | 25% |
| Doris Resch | 10/10 | 5385 days | 22% |
| Frances Hay | 9/10 | 5406 days | 22% |
| Jezp16 | 10/10 | 5407 days | 25% |
| Slimacik | 10/10 | 5407 days | 25% |
| Sally Orr | 10/10 | 5407 days | 25% |
| Hayley Wilson | 10/10 | 5407 days | 25% |
| Robert Trostle | 10/10 | 5407 days | 25% |
| Eileen | 10/10 | 5407 days | 25% |
| Camila Xavier | 10/10 | 5438 days | 25% |
| Robyn Burnett | 10/10 | 5438 days | 25% |
| Melanie Kreuzer | 10/10 | 5438 days | 25% |
| K Menzies | 10/10 | 5438 days | 25% |
| Rebecca Sherman | 10/10 | 5438 days | 25% |
| Josh Keeble | 10/10 | 5438 days | 25% |
| Rowena | 10/10 | 5438 days | 25% |
| gereldineb | 7/10 | 5463 days | 21% |
| Maria Fortuno | 10/10 | 5469 days | 25% |
| denny laird | 10/10 | 5469 days | 25% |
| Ann-Louise | 10/10 | 5469 days | 25% |
| Johnsteele | 10/10 | 5469 days | 25% |
| Dolores Del Rio | 10/10 | 5469 days | 25% |
| Samantha Costa | 10/10 | 5469 days | 25% |
| travelbug1488 | 10/10 | 5469 days | 25% |
| Rebecca Jenner | 10/10 | 5480 days | 22% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5492 days | 22% |
| ShaneHoran | 10/10 | 5499 days | 25% |
| Kevin LOMBA | 10/10 | 5499 days | 25% |
| Sheridan Hancock | 10/10 | 5499 days | 25% |
| Rossphall | 10/10 | 5499 days | 25% |
| waters811 | 10/10 | 5530 days | 25% |
| Lyndsay Reid | 10/10 | 5530 days | 25% |
| SarahL | 10/10 | 5530 days | 25% |
| EllieMiller | 10/10 | 5530 days | 25% |
| Jackie Smith | 10/10 | 5560 days | 25% |
| Katie | 10/10 | 5591 days | 25% |
| MICHELLE_B | 10/10 | 5622 days | 25% |
| Mandy Ng | 8/10 | 5652 days | 25% |
| BTaylor | 10/10 | 5683 days | 25% |
| Rob Sprint | 10/10 | 5683 days | 25% |
| Jane Johnson | 10/10 | 5683 days | 25% |
| Lizzy Evans | 10/10 | 5713 days | 25% |
| davidne | 9/10 | 5713 days | 22% |
| Jeffrey C | 10/10 | 5727 days | 25% |
| Kristysue | 10/10 | 5744 days | 25% |
| scentless_apprentice | 10/10 | 5744 days | 25% |
| JeffO | 10/10 | 5756 days | 22% |
| MattB | 9/10 | 5756 days | 22% |
| Vili | 10/10 | 5761 days | 25% |
| Celine Cheval | 10/10 | 5761 days | 25% |
| Stephen Riley | 10/10 | 5761 days | 25% |
| Katie | 10/10 | 5764 days | 22% |
| Dave | 10/10 | 5764 days | 22% |
| Jonathan Liew | 3/10 | 5781 days | 13% |
| LauraA | 7/10 | 5793 days | 21% |
| BenD | 7/10 | 5803 days | 21% |
| bjanak326 | 10/10 | 5803 days | 25% |
| Amma Littlewood | 10/10 | 5864 days | 25% |
| Ains | 10/10 | 5879 days | 25% |
| jaejacobson | 10/10 | 5880 days | 25% |
| georgepearse | 10/10 | 5885 days | 25% |
| Aoife | 9/10 | 5888 days | 22% |
| Andrea | 10/10 | 5896 days | 25% |
| Ellie | 9/10 | 5920 days | 22% |
| Caroline | 8/10 | 5929 days | 22% |
| Annie Walsh | 8/10 | 5929 days | 22% |
| Lucchi | 10/10 | 5966 days | 22% |
| Gorka Rojas | 10/10 | 5986 days | 22% |
| Sharlene Peach | 10/10 | 6055 days | 22% |
| Katy Bray | 9/10 | 6093 days | 22% |
| Philippe | 10/10 | 6114 days | 22% |
| Stephanie | 8/10 | 6154 days | 22% |
| Lena | 9/10 | 6191 days | 22% |
| Martine Arsac | 9/10 | 6195 days | 22% |
| Dick Janssen | 7/10 | 6280 days | 21% |
| Katie | 10/10 | 6446 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.