G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2744 days | 100% |
| Magdalena | 10/10 | 3277 days | 60% |
| Dubrulle | 10/10 | 3280 days | 60% |
| Louise Nicholls | 9/10 | 3304 days | 58% |
| Caroline Coudray | 10/10 | 3307 days | 58% |
| Lily Lee | 1/10 | 3566 days | 17% |
| Frenziska Schmid | 10/10 | 3568 days | 43% |
| Jam Boggomann | 10/10 | 4019 days | 16% |
| Jason Panett | 10/10 | 4052 days | 16% |
| Charlotte | 9/10 | 4269 days | 1% |
| Vuillermet | 9/10 | 4269 days | 1% |
| Olivier Carval | 8/10 | 4300 days | -1% |
| Kathryn Pisco | 9/10 | 4669 days | 25% |
| Mike Pisco | 10/10 | 4669 days | 25% |
| Janine Kohlgrueler | 10/10 | 4670 days | 25% |
| Moni Sangoi | 10/10 | 4691 days | 28% |
| Mark and Eefie | 8/10 | 4738 days | 24% |
| Weiyong | 10/10 | 4875 days | 28% |
| mayszin | 10/10 | 4967 days | 28% |
| Indra t Jolle | 9/10 | 5032 days | 25% |
| Linda Kosters | 10/10 | 5037 days | 25% |
| Nicholas Prakenhammar | 8/10 | 5041 days | 24% |
| Tadej Ferjan | 10/10 | 5042 days | 25% |
| Helen Chilton | 10/10 | 5045 days | 25% |
| Clemens | 9/10 | 5050 days | 25% |
| Devon Urlacher | 9/10 | 5051 days | 25% |
| Felice | 8/10 | 5088 days | 28% |
| Laura McCusker | 10/10 | 5135 days | 25% |
| Honestreviews | 5/10 | 5149 days | 20% |
| louiset | 8/10 | 5180 days | 28% |
| ellieo | 10/10 | 5363 days | 28% |
| Mitch4qt | 10/10 | 5363 days | 28% |
| tmarty | 10/10 | 5363 days | 28% |
| Becky Edney | 10/10 | 5368 days | 25% |
| Van Vliet | 10/10 | 5381 days | 25% |
| Javier Munoz | 8/10 | 5387 days | 24% |
| Chris Ashton | 10/10 | 5388 days | 25% |
| glavinles | 10/10 | 5394 days | 28% |
| John Hensman | 10/10 | 5398 days | 25% |
| Sandra | 9/10 | 5399 days | 25% |
| Chris Darlington | 10/10 | 5402 days | 25% |
| Thomas Reidinger | 9/10 | 5408 days | 25% |
| Kathryn Knipe | 8/10 | 5412 days | 24% |
| Claus Olsen | 10/10 | 5417 days | 25% |
| STACEY050983 | 10/10 | 5422 days | 28% |
| fcapenerhurst | 10/10 | 5422 days | 28% |
| fifi | 10/10 | 5422 days | 28% |
| Ashleigh Buckley | 10/10 | 5422 days | 25% |
| omakau | 10/10 | 5422 days | 28% |
| David Boyle | 7/10 | 5422 days | 23% |
| electrifying | 10/10 | 5422 days | 28% |
| QtnThomas | 10/10 | 5453 days | 28% |
| viva | 9/10 | 5453 days | 28% |
| Rodieo | 10/10 | 5453 days | 28% |
| Julie | 9/10 | 5484 days | 28% |
| ghough | 10/10 | 5484 days | 28% |
| wackiesttulip | 10/10 | 5484 days | 28% |
| macattack | 10/10 | 5484 days | 28% |
| Mrtomo | 7/10 | 5484 days | 26% |
| Littleone | 10/10 | 5514 days | 28% |
| Chasity28xx | 10/10 | 5545 days | 28% |
| jennanz | 10/10 | 5545 days | 28% |
| nowakiwi | 10/10 | 5545 days | 28% |
| Pankaj_NZ | 10/10 | 5545 days | 28% |
| Sarah_R | 10/10 | 5606 days | 28% |
| christiane78 | 10/10 | 5606 days | 28% |
| EvelinAgent | 10/10 | 5606 days | 28% |
| aspacheco | 10/10 | 5606 days | 28% |
| SamarFarooqui | 10/10 | 5606 days | 28% |
| JoeyS_1979 | 10/10 | 5637 days | 28% |
| Quentin | 10/10 | 5637 days | 28% |
| Moira | 10/10 | 5637 days | 28% |
| chatr350 | 10/10 | 5637 days | 28% |
| niki123 | 10/10 | 5637 days | 28% |
| queenienz | 10/10 | 5637 days | 28% |
| MegS966 | 10/10 | 5637 days | 28% |
| asha12345 | 10/10 | 5667 days | 28% |
| jillmason | 10/10 | 5667 days | 28% |
| Langers | 10/10 | 5667 days | 28% |
| lukeluke | 10/10 | 5667 days | 28% |
| JessQT | 10/10 | 5667 days | 28% |
| gabo | 10/10 | 5667 days | 28% |
| GoongYu | 10/10 | 5667 days | 28% |
| rachelallen84 | 10/10 | 5667 days | 28% |
| AdminPuppet | 10/10 | 5667 days | 28% |
| blessedbutterflies | 10/10 | 5667 days | 28% |
| mistybristow | 10/10 | 5698 days | 28% |
| Giselle | 10/10 | 5698 days | 28% |
| alan_caddick | 10/10 | 5698 days | 28% |
| mthorsty | 9/10 | 5698 days | 28% |
| vixnomads | 10/10 | 5728 days | 28% |
| Andre Nunes | 10/10 | 5728 days | 28% |
| Rita20102010 | 10/10 | 5728 days | 28% |
| Rose Kearsley | 8/10 | 5749 days | 24% |
| Melanie Elia | 10/10 | 5759 days | 28% |
| Andy Elia | 10/10 | 5759 days | 28% |
| katjones | 10/10 | 5759 days | 28% |
| Sallie Peters | 10/10 | 5759 days | 28% |
| jaimie tyler | 10/10 | 5759 days | 28% |
| Doris Resch | 10/10 | 5765 days | 25% |
| Frances Hay | 9/10 | 5786 days | 25% |
| Jezp16 | 10/10 | 5787 days | 28% |
| Slimacik | 10/10 | 5787 days | 28% |
| Sally Orr | 10/10 | 5787 days | 28% |
| Hayley Wilson | 10/10 | 5787 days | 28% |
| Robert Trostle | 10/10 | 5787 days | 28% |
| Eileen | 10/10 | 5787 days | 28% |
| Camila Xavier | 10/10 | 5818 days | 28% |
| Robyn Burnett | 10/10 | 5818 days | 28% |
| Melanie Kreuzer | 10/10 | 5818 days | 28% |
| K Menzies | 10/10 | 5818 days | 28% |
| Rebecca Sherman | 10/10 | 5818 days | 28% |
| Josh Keeble | 10/10 | 5818 days | 28% |
| Rowena | 10/10 | 5818 days | 28% |
| gereldineb | 7/10 | 5843 days | 23% |
| Maria Fortuno | 10/10 | 5849 days | 28% |
| denny laird | 10/10 | 5849 days | 28% |
| Ann-Louise | 10/10 | 5849 days | 28% |
| Johnsteele | 10/10 | 5849 days | 28% |
| Dolores Del Rio | 10/10 | 5849 days | 28% |
| Samantha Costa | 10/10 | 5849 days | 28% |
| travelbug1488 | 10/10 | 5849 days | 28% |
| Rebecca Jenner | 10/10 | 5860 days | 25% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5872 days | 25% |
| ShaneHoran | 10/10 | 5879 days | 28% |
| Kevin LOMBA | 10/10 | 5879 days | 28% |
| Sheridan Hancock | 10/10 | 5879 days | 28% |
| Rossphall | 10/10 | 5879 days | 28% |
| waters811 | 10/10 | 5910 days | 28% |
| Lyndsay Reid | 10/10 | 5910 days | 28% |
| SarahL | 10/10 | 5910 days | 28% |
| EllieMiller | 10/10 | 5910 days | 28% |
| Jackie Smith | 10/10 | 5940 days | 28% |
| Katie | 10/10 | 5971 days | 28% |
| MICHELLE_B | 10/10 | 6002 days | 28% |
| Mandy Ng | 8/10 | 6032 days | 28% |
| BTaylor | 10/10 | 6063 days | 28% |
| Rob Sprint | 10/10 | 6063 days | 28% |
| Jane Johnson | 10/10 | 6063 days | 28% |
| Lizzy Evans | 10/10 | 6093 days | 28% |
| davidne | 9/10 | 6093 days | 25% |
| Jeffrey C | 10/10 | 6106 days | 28% |
| Kristysue | 10/10 | 6124 days | 28% |
| scentless_apprentice | 10/10 | 6124 days | 28% |
| JeffO | 10/10 | 6136 days | 25% |
| MattB | 9/10 | 6136 days | 25% |
| Vili | 10/10 | 6140 days | 28% |
| Celine Cheval | 10/10 | 6140 days | 28% |
| Stephen Riley | 10/10 | 6140 days | 28% |
| Katie | 10/10 | 6143 days | 25% |
| Dave | 10/10 | 6143 days | 25% |
| Jonathan Liew | 3/10 | 6161 days | 13% |
| LauraA | 7/10 | 6173 days | 23% |
| BenD | 7/10 | 6183 days | 23% |
| bjanak326 | 10/10 | 6183 days | 28% |
| Amma Littlewood | 10/10 | 6244 days | 28% |
| Ains | 10/10 | 6258 days | 28% |
| jaejacobson | 10/10 | 6259 days | 28% |
| georgepearse | 10/10 | 6264 days | 28% |
| Aoife | 9/10 | 6267 days | 25% |
| Andrea | 10/10 | 6275 days | 28% |
| Ellie | 9/10 | 6299 days | 25% |
| Caroline | 8/10 | 6308 days | 24% |
| Annie Walsh | 8/10 | 6308 days | 24% |
| Lucchi | 10/10 | 6345 days | 25% |
| Gorka Rojas | 10/10 | 6365 days | 25% |
| Sharlene Peach | 10/10 | 6435 days | 25% |
| Katy Bray | 9/10 | 6473 days | 25% |
| Philippe | 10/10 | 6494 days | 25% |
| Stephanie | 8/10 | 6534 days | 24% |
| Lena | 9/10 | 6571 days | 25% |
| Martine Arsac | 9/10 | 6575 days | 25% |
| Dick Janssen | 7/10 | 6660 days | 23% |
| Katie | 10/10 | 6826 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.