Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for North River Bank.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
North River Bank
Valid Reviews
31 Valid Reviews
The North River Bank experience has a total of 34 reviews. There are 31 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 31 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 31 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
23% |
| 9/10 | 6 |
|
19% |
| 8/10 | 6 |
|
19% |
| 7/10 | 8 |
|
26% |
| 6/10 | 1 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
3% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
3% |
78.06% Average
The raw data average (mean) for all the North River Bank valid reviews is 78.06% and is based on 31 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
77.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kendra | 10/10 | 231 days | 100% |
| Karen Jackson | 8/10 | 323 days | 95% |
| RM | 7/10 | 476 days | 84% |
| Christy | 7/10 | 507 days | 82% |
| Mike F | 8/10 | 627 days | 78% |
| Fletch | 8/10 | 627 days | 78% |
| Karolina | 3/10 | 658 days | 42% |
| Majed Aljehani | 4/10 | 719 days | 47% |
| Imogen | 9/10 | 933 days | 51% |
| Ka pai | 10/10 | 992 days | 46% |
| Laurie | 7/10 | 1176 days | 28% |
| Laurie | 7/10 | 1176 days | 28% |
| Pat | 9/10 | 1267 days | 23% |
| Rachel Leghorn | 9/10 | 1326 days | 19% |
| Denise Philpott | 10/10 | 1326 days | 20% |
| Mic&Ric | 8/10 | 1388 days | 16% |
| Kel | 7/10 | 1968 days | 4% |
| An | 8/10 | 2119 days | 4% |
| estelle D | 1/10 | 2849 days | 1% |
| Fernando Silva | 9/10 | 3115 days | 2% |
| Aaron wood | 10/10 | 3140 days | 2% |
| Paul Riepen | 7/10 | 3146 days | 2% |
| Marty Turek | 8/10 | 3316 days | 2% |
| Benjamin Scherer | 10/10 | 3503 days | 2% |
| Julia Emery | 10/10 | 3534 days | 2% |
| Wilma Senior | 9/10 | 3549 days | 1% |
| Lee Whitley | 7/10 | 3763 days | 1% |
| GN100 | 7/10 | 4159 days | 0% |
| Nina Coopmans | 10/10 | 4189 days | 0% |
| Max Trimble | 9/10 | 4279 days | 0% |
| josshaw | 6/10 | 4767 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. North River Bank does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
3.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.