Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lucky Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lucky Rentals
Valid Reviews
331 Valid Reviews
The Lucky Rentals experience has a total of 355 reviews. There are 331 valid reviews that are included when calculating the ranking score and 24 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 331 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
7% |
| 9/10 | 40 |
|
12% |
| 8/10 | 53 |
|
16% |
| 7/10 | 34 |
|
10% |
| 6/10 | 24 |
|
7% |
| 5/10 | 9 |
|
3% |
| 4/10 | 20 |
|
6% |
| 3/10 | 15 |
|
5% |
| 2/10 | 17 |
|
5% |
| 1/10 | 95 |
|
29% |
51.51% Average
The raw data average (mean) for all the Lucky Rentals valid reviews is 51.51% and is based on 331 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
101 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 331 valid reviews, the experience has 101 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 101 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
2% |
| 9/10 | 14 |
|
14% |
| 8/10 | 20 |
|
20% |
| 7/10 | 19 |
|
19% |
| 6/10 | 21 |
|
21% |
| 5/10 | 6 |
|
6% |
| 4/10 | 11 |
|
11% |
| 3/10 | 5 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
65.15% Average
The raw data average (mean) for all the Lucky Rentals face-to-face reviews is 65.15% and is based on 101 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
65.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Orme | 1/10 | 49 days | 44% |
| Jessica White | 10/10 | 354 days | 100% |
| Tracey | 8/10 | 537 days | 88% |
| Lucas | 10/10 | 596 days | 86% |
| Dave | 1/10 | 1663 days | 3% |
| Tuomas Saarela | 7/10 | 1692 days | 6% |
| Joseph | 3/10 | 1692 days | 4% |
| Andreas | 1/10 | 1692 days | 3% |
| D.G | 1/10 | 1692 days | 3% |
| jean pierre demange | 1/10 | 1692 days | 3% |
| Cindy | 1/10 | 1692 days | 3% |
| Sarah Plack | 1/10 | 1723 days | 2% |
| Debbie O'B | 1/10 | 1754 days | 2% |
| Tim | 1/10 | 1754 days | 2% |
| milton job | 1/10 | 1754 days | 2% |
| keke | 1/10 | 1754 days | 2% |
| Major big bear | 9/10 | 1754 days | 6% |
| Your neighbour | 1/10 | 1754 days | 2% |
| William Watson | 8/10 | 1784 days | 5% |
| Emily Payne | 3/10 | 1784 days | 3% |
| Tobias | 1/10 | 1784 days | 2% |
| Jesica Dalesio | 1/10 | 1784 days | 2% |
| DS | 1/10 | 1937 days | 2% |
| Anthony Haw | 3/10 | 1998 days | 3% |
| Edward Karr | 8/10 | 2029 days | 5% |
| N. van Wijk | 1/10 | 2029 days | 2% |
| Mmmm | 1/10 | 2057 days | 2% |
| Suzanne Lara BABER | 1/10 | 2057 days | 2% |
| Brian | 1/10 | 2057 days | 2% |
| Michelle and Tony | 4/10 | 2057 days | 3% |
| S Houston | 10/10 | 2057 days | 5% |
| Darren Navan | 5/10 | 2088 days | 4% |
| Pippa | 8/10 | 2088 days | 5% |
| Mark | 1/10 | 2088 days | 2% |
| Bill Brennan | 1/10 | 2088 days | 2% |
| Jane Doe | 1/10 | 2088 days | 2% |
| Lucky driver | 2/10 | 2088 days | 2% |
| AS | 8/10 | 2088 days | 5% |
| FAYCAL DRAOU | 2/10 | 2088 days | 2% |
| Dave & Marilyn Milton | 9/10 | 2088 days | 5% |
| Geoffrey | 1/10 | 2088 days | 2% |
| Barbara | 1/10 | 2088 days | 2% |
| Yassine Ftouh | 1/10 | 2119 days | 2% |
| Megan | 1/10 | 2119 days | 2% |
| Steph Louise | 8/10 | 2119 days | 5% |
| Paulie | 10/10 | 2119 days | 5% |
| Marc | 1/10 | 2119 days | 2% |
| Claire Hill | 1/10 | 2119 days | 2% |
| Rebecca | 1/10 | 2119 days | 2% |
| Tom | 9/10 | 2119 days | 5% |
| Raquel | 1/10 | 2119 days | 2% |
| Armin | 1/10 | 2119 days | 2% |
| Mel | 6/10 | 2119 days | 4% |
| Matt Fall | 5/10 | 2119 days | 4% |
| Sophie Gingras | 7/10 | 2149 days | 4% |
| Brad McLeay | 1/10 | 2149 days | 2% |
| Pas | 1/10 | 2149 days | 2% |
| Bad day | 1/10 | 2149 days | 2% |
| Sarah | 1/10 | 2149 days | 2% |
| Mary Panko | 1/10 | 2149 days | 2% |
| Leon S | 2/10 | 2149 days | 2% |
| Mina | 3/10 | 2149 days | 3% |
| Nick | 2/10 | 2149 days | 2% |
| Jon | 1/10 | 2149 days | 2% |
| Sam | 1/10 | 2149 days | 2% |
| Jan Kruger | 1/10 | 2180 days | 2% |
| Claudia | 10/10 | 2180 days | 5% |
| Lauren | 1/10 | 2180 days | 2% |
| Cat | 7/10 | 2180 days | 4% |
| 5 guys in a van | 9/10 | 2180 days | 5% |
| Magnus | 1/10 | 2241 days | 2% |
| Clare | 1/10 | 2241 days | 2% |
| Louis | 7/10 | 2272 days | 4% |
| Laura | 1/10 | 2333 days | 2% |
| Liliana Rosa | 1/10 | 2363 days | 2% |
| Mark Lindeman | 4/10 | 2394 days | 3% |
| Andrew Miller | 7/10 | 2394 days | 4% |
| Turner | 1/10 | 2394 days | 2% |
| Claire | 2/10 | 2394 days | 2% |
| Laura M | 1/10 | 2394 days | 2% |
| Talia marie | 2/10 | 2394 days | 2% |
| Jean-Noel PONZEVERA | 8/10 | 2394 days | 4% |
| Tania Green | 1/10 | 2394 days | 2% |
| Shane O'Connor | 1/10 | 2453 days | 2% |
| alyssa perkins | 10/10 | 2453 days | 4% |
| Lukas Peter | 8/10 | 2453 days | 4% |
| Robert Meerbach | 2/10 | 2453 days | 2% |
| Shelley Haslett | 1/10 | 2453 days | 2% |
| Emma Schenck | 1/10 | 2453 days | 2% |
| Williams | 3/10 | 2453 days | 2% |
| Julien C | 1/10 | 2453 days | 2% |
| Julie Buck | 2/10 | 2484 days | 2% |
| Michael Holm | 9/10 | 2509 days | 3% |
| Lizzy van den Boomen | 10/10 | 2514 days | 4% |
| Blablabla | 1/10 | 2514 days | 2% |
| Tom Bennett | 8/10 | 2519 days | 3% |
| Jacob Thomas | 1/10 | 2545 days | 2% |
| Tori Nonchippedwindshield | 1/10 | 2545 days | 2% |
| sara | 1/10 | 2545 days | 2% |
| Le grand Gaultier | 1/10 | 2545 days | 2% |
| Mathias Mouridsen | 10/10 | 2575 days | 4% |
| Kyle Peter | 9/10 | 2606 days | 4% |
| Troy Hill | 1/10 | 2728 days | 1% |
| Irene Ruiz | 1/10 | 2728 days | 1% |
| Alex Conejo | 1/10 | 2728 days | 1% |
| Cherie and Dan | 6/10 | 2734 days | 3% |
| Sabine Gauss | 3/10 | 2752 days | 2% |
| Dianne Farrell | 1/10 | 2759 days | 1% |
| Vivi | 6/10 | 2759 days | 3% |
| Kate and Dom | 3/10 | 2768 days | 1% |
| Pierre Kaklamanos | 2/10 | 2787 days | 2% |
| Emma Syler | 7/10 | 2787 days | 3% |
| Steve Osborne | 1/10 | 2787 days | 1% |
| Steven Pym | 7/10 | 2787 days | 3% |
| joan coutts | 8/10 | 2787 days | 3% |
| Henna | 7/10 | 2789 days | 3% |
| Taylor Doolittle | 2/10 | 2795 days | 1% |
| Katherine Foxston | 1/10 | 2818 days | 1% |
| Samira Meyer | 1/10 | 2818 days | 1% |
| Kim Reid | 3/10 | 2818 days | 2% |
| CCBC | 2/10 | 2818 days | 1% |
| Takeme | 10/10 | 2818 days | 3% |
| Lichun Lu | 1/10 | 2818 days | 1% |
| Marvin Clark | 4/10 | 2818 days | 2% |
| Charlotte Stone | 9/10 | 2818 days | 3% |
| Andrew Sargent | 4/10 | 2818 days | 2% |
| Loic Besson | 4/10 | 2831 days | 2% |
| Filipe Santos | 8/10 | 2838 days | 3% |
| Annina B | 8/10 | 2838 days | 3% |
| Joan Arnau Bataller | 1/10 | 2849 days | 1% |
| tom | 1/10 | 2849 days | 1% |
| Josh Lesley-Smith | 9/10 | 2855 days | 3% |
| Mona Uttendorf | 6/10 | 2856 days | 2% |
| Jakob Lovdahl | 5/10 | 2864 days | 2% |
| Connie Geiger | 4/10 | 2879 days | 2% |
| alex llano | 4/10 | 2879 days | 2% |
| Robert | 1/10 | 2879 days | 1% |
| Nickolas Jonkergouw | 9/10 | 2880 days | 3% |
| Laura Leoekloek | 8/10 | 2881 days | 3% |
| Viki Kent | 9/10 | 2884 days | 3% |
| Ross D | 8/10 | 2884 days | 3% |
| Austin Jurgensmeyer | 8/10 | 2886 days | 3% |
| Sophia Satter | 5/10 | 2891 days | 2% |
| Noel Jacobs | 4/10 | 2892 days | 2% |
| ailsa | 1/10 | 2910 days | 1% |
| Marc July | 1/10 | 3032 days | 1% |
| Timothy Delaney | 4/10 | 3053 days | 2% |
| MARTIN Vincent | 1/10 | 3093 days | 1% |
| Chadd Holland | 8/10 | 3095 days | 3% |
| Alison Seidl | 7/10 | 3104 days | 2% |
| Katie Griffiths | 8/10 | 3106 days | 2% |
| Chris Spratt | 8/10 | 3106 days | 2% |
| Jana B | 8/10 | 3110 days | 2% |
| Lisa Fenzl | 7/10 | 3112 days | 2% |
| Heidi et Mat | 7/10 | 3113 days | 2% |
| Jeanne Minor | 8/10 | 3114 days | 2% |
| Jared Marshall | 6/10 | 3117 days | 2% |
| Molly Bogeberg | 8/10 | 3118 days | 2% |
| Lucy Murray | 4/10 | 3123 days | 1% |
| Kevin Neill | 3/10 | 3124 days | 1% |
| Sheila Palmer | 3/10 | 3124 days | 1% |
| Lena Förtsch | 10/10 | 3124 days | 3% |
| jay gilligan | 1/10 | 3124 days | 1% |
| Leigh B. | 1/10 | 3124 days | 1% |
| Tarrad | 4/10 | 3132 days | 1% |
| Eileen Klinkmuller | 5/10 | 3134 days | 2% |
| Debra Adams | 9/10 | 3153 days | 3% |
| sam k | 1/10 | 3153 days | 1% |
| Timea Bagosi | 9/10 | 3153 days | 3% |
| Fabian Kukla | 9/10 | 3168 days | 2% |
| Iris Kerbler | 7/10 | 3168 days | 2% |
| Gregory | 9/10 | 3170 days | 2% |
| Anais Touri | 9/10 | 3172 days | 2% |
| Nina Kletner | 8/10 | 3174 days | 2% |
| Jonas Hoerning | 3/10 | 3175 days | 1% |
| Vanesha Patel | 6/10 | 3176 days | 2% |
| sebastian engstrom | 9/10 | 3184 days | 2% |
| eric amiel | 8/10 | 3184 days | 2% |
| claire | 7/10 | 3184 days | 2% |
| Nicolas Fernandez | 8/10 | 3184 days | 2% |
| Michal Trubac | 9/10 | 3184 days | 2% |
| Andrew Bird | 8/10 | 3184 days | 2% |
| taylah fogden | 4/10 | 3184 days | 2% |
| Tzimas S | 2/10 | 3184 days | 1% |
| Sylvain Blanchet | 9/10 | 3184 days | 2% |
| Maren Z | 5/10 | 3184 days | 2% |
| Hanna Ala | 6/10 | 3184 days | 2% |
| Peter Lothian | 1/10 | 3184 days | 1% |
| Caroline Hopkinson | 10/10 | 3184 days | 3% |
| Jane Desbarats | 8/10 | 3184 days | 2% |
| erik Hulleman | 9/10 | 3184 days | 2% |
| Eric Fan | 9/10 | 3184 days | 2% |
| caroline dutchie | 9/10 | 3184 days | 2% |
| Dee Vaughan | 8/10 | 3184 days | 2% |
| lallemand catherine | 8/10 | 3184 days | 2% |
| Cesar Juan | 7/10 | 3184 days | 2% |
| judith lauter | 7/10 | 3184 days | 2% |
| Cristina Yoder | 8/10 | 3184 days | 2% |
| Ulrike Filp | 7/10 | 3184 days | 2% |
| Stephanie Levins | 4/10 | 3184 days | 2% |
| Steven Hernandez | 1/10 | 3184 days | 1% |
| Hendrik Jelsma | 8/10 | 3184 days | 2% |
| Diego Pablos | 7/10 | 3203 days | 2% |
| Hannah Fidora | 7/10 | 3211 days | 2% |
| Kristel Pretorius | 7/10 | 3215 days | 2% |
| Piet Juerging | 9/10 | 3215 days | 2% |
| Laure Fontaine Garant | 8/10 | 3215 days | 2% |
| James Chandler | 8/10 | 3215 days | 2% |
| victor Antonelli | 8/10 | 3215 days | 2% |
| katrine thomsen | 8/10 | 3215 days | 2% |
| Thijs Nijsink | 8/10 | 3215 days | 2% |
| Shohei Nomura | 8/10 | 3215 days | 2% |
| Anssens Weber Florie Brian | 8/10 | 3215 days | 2% |
| Chris Coon | 10/10 | 3215 days | 2% |
| Jason Barton | 9/10 | 3215 days | 2% |
| Hilmar Lehnert | 8/10 | 3215 days | 2% |
| mick ay | 1/10 | 3215 days | 1% |
| Christopher | 2/10 | 3215 days | 1% |
| Elizabeth Nash | 6/10 | 3216 days | 2% |
| Paul McDermott | 7/10 | 3217 days | 2% |
| Amanda Kuen | 3/10 | 3245 days | 1% |
| Loz Capanna | 1/10 | 3245 days | 1% |
| Kris Castricum | 1/10 | 3245 days | 1% |
| James kneup | 1/10 | 3276 days | 1% |
| Chris Otjes | 8/10 | 3337 days | 2% |
| DreamOn | 8/10 | 3459 days | 2% |
| Rebecca Duncan | 1/10 | 3490 days | 1% |
| Marie Rose | 8/10 | 3490 days | 2% |
| Nina Müller | 1/10 | 3505 days | 1% |
| Carmen Vulink | 1/10 | 3518 days | 1% |
| L P | 7/10 | 3549 days | 2% |
| jgua001 | 1/10 | 3549 days | 1% |
| Kilian Vos | 8/10 | 3565 days | 1% |
| Antoine Lerin | 8/10 | 3572 days | 1% |
| Inge van Noorf | 6/10 | 3577 days | 1% |
| Tamsin Davis | 2/10 | 3580 days | 1% |
| MyName isPrivate | 1/10 | 3580 days | 1% |
| Old Pugh | 7/10 | 3580 days | 2% |
| Lukas, Anne and Malte | 7/10 | 3581 days | 1% |
| Sarah Healey | 1/10 | 3824 days | 0% |
| Cecilia Anderson | 6/10 | 3826 days | 1% |
| Claudia Hillebrand | 4/10 | 3828 days | 1% |
| Penny Lee | 6/10 | 3828 days | 1% |
| Catherine Schlachter | 8/10 | 3830 days | 1% |
| Helen Olsson | 8/10 | 3831 days | 1% |
| Audrey Le Bourthe | 4/10 | 3833 days | 1% |
| Josefin Lind | 7/10 | 3834 days | 1% |
| Herman Holmgist | 7/10 | 3834 days | 1% |
| malkav2024 | 1/10 | 3855 days | 0% |
| Daniel Robledo | 7/10 | 3856 days | 1% |
| Helen McKevitt | 9/10 | 3861 days | 1% |
| Andrew Magill | 8/10 | 3861 days | 1% |
| Ruth Watkin | 9/10 | 3879 days | 1% |
| Lisbeth Sorum | 9/10 | 3890 days | 1% |
| Cameron Tarbotton | 9/10 | 3890 days | 1% |
| Richard van den Bosch | 6/10 | 3899 days | 1% |
| Ina Daubenbuechel | 6/10 | 3899 days | 1% |
| Stripeyfish | 10/10 | 3914 days | 1% |
| François Munoz | 1/10 | 3914 days | 0% |
| Astrid Van Der Laan | 3/10 | 3914 days | 1% |
| Moulou Ludonvic | 6/10 | 3919 days | 1% |
| Elisabeth Boulier | 6/10 | 3919 days | 1% |
| Charles Stafford | 1/10 | 3945 days | 0% |
| Lucien GENTIL | 1/10 | 4006 days | 0% |
| Tania Hinton | 9/10 | 4006 days | 1% |
| traveller26 | 1/10 | 4006 days | 0% |
| Anton Thisted | 7/10 | 4187 days | 0% |
| Josefine Sjodin | 7/10 | 4187 days | 0% |
| Katie Fleck | 7/10 | 4187 days | 0% |
| Hans-Juergen Baumgart | 9/10 | 4189 days | 0% |
| Stefanie Menz | 5/10 | 4207 days | 0% |
| Peer Krumrey | 4/10 | 4207 days | 0% |
| Sarah Horn | 10/10 | 4208 days | 0% |
| Sebastian Russell-Smits | 10/10 | 4208 days | 0% |
| Ali S | 4/10 | 4220 days | 0% |
| Jazpaul | 8/10 | 4220 days | 0% |
| Malgorzata | 6/10 | 4224 days | 0% |
| Michal | 6/10 | 4224 days | 0% |
| Przemystaw Tymizyszyn | 6/10 | 4224 days | 0% |
| jmano | 9/10 | 4248 days | 0% |
| Sports_Cotton | 9/10 | 4248 days | 0% |
| Steve Jackson | 1/10 | 4248 days | 0% |
| Karl Schendel | 9/10 | 4248 days | 0% |
| S Curry | 10/10 | 4248 days | 0% |
| David Frankl | 9/10 | 4248 days | 0% |
| Thommy S | 10/10 | 4248 days | 0% |
| Tanja and Pascal | 6/10 | 4250 days | 0% |
| LisaTe | 1/10 | 4279 days | 0% |
| Jeroen de Vroome | 1/10 | 4279 days | 0% |
| Dennis Post | 10/10 | 4279 days | 0% |
| Graeme | 8/10 | 4279 days | 0% |
| Mark and Eefie | 6/10 | 4295 days | 0% |
| Kevin Blom | 9/10 | 4314 days | 0% |
| unlucky | 2/10 | 4340 days | 0% |
| Natalie C. | 10/10 | 4340 days | 0% |
| trevrobinson | 10/10 | 4371 days | 0% |
| jonoslade | 10/10 | 4371 days | 0% |
| Chris Gale | 9/10 | 4401 days | 1% |
| hugginalan | 2/10 | 4554 days | 0% |
| Xanadu | 7/10 | 4554 days | 1% |
| Steffien | 9/10 | 4554 days | 1% |
| Ali Hendry | 8/10 | 4566 days | 1% |
| M Theunissen | 7/10 | 4568 days | 1% |
| Heiner Reinecke | 6/10 | 4577 days | 1% |
| travelling_solo | 8/10 | 4585 days | 1% |
| Elaine | 3/10 | 4595 days | 0% |
| Dominik Langenegger | 9/10 | 4596 days | 1% |
| Inge Davbbert | 9/10 | 4597 days | 1% |
| Peter Putz | 1/10 | 4599 days | 0% |
| Simon Fry | 6/10 | 4599 days | 1% |
| Villa | 5/10 | 4599 days | 1% |
| Marilyn Mobley | 3/10 | 4600 days | 0% |
| Diana Allan | 7/10 | 4601 days | 1% |
| Liz Stokes | 6/10 | 4601 days | 1% |
| Saskia Brown | 7/10 | 4611 days | 1% |
| katiestone | 10/10 | 4614 days | 1% |
| Laura Smith | 5/10 | 4627 days | 1% |
| Graines | 2/10 | 4645 days | 0% |
| Posse | 1/10 | 4645 days | 0% |
| Bren | 8/10 | 4645 days | 1% |
| Peter | 9/10 | 4645 days | 1% |
| Robin & Sandra Dijke | 8/10 | 4685 days | 1% |
| jule | 10/10 | 4706 days | 1% |
| Patricia French | 4/10 | 4910 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 4937 days | 1% |
| Phil Cowlard | 6/10 | 4943 days | 1% |
| Douglas & Alison Mark | 4/10 | 4947 days | 1% |
| Manuela Manns | 4/10 | 4964 days | 1% |
| Masanobu81 | 10/10 | 4979 days | 1% |
| Jem | 9/10 | 4979 days | 1% |
| Ashley Arnold | 7/10 | 5320 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lucky Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 75 days. The Lucky Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lucky Rentals experience has been adjusted for 27 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 24 | -0.36% |
| 25 | -0.38% |
| 26 | -0.39% |
| 27 | -0.41% |
| 28 | -0.42% |
| 29 | -0.44% |
| 30 | -0.45% |
| … | … |
Balancing Adjustment
12.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
71%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.