Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Caroline Bay.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Caroline Bay
Valid Reviews
52 Valid Reviews
The Caroline Bay experience has a total of 52 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 52 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 52 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
23% |
| 9/10 | 12 |
|
23% |
| 8/10 | 12 |
|
23% |
| 7/10 | 7 |
|
13% |
| 6/10 | 5 |
|
10% |
| 5/10 | 2 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
80.19% Average
The raw data average (mean) for all the Caroline Bay valid reviews is 80.19% and is based on 52 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
82.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sebastian | 7/10 | 31 days | 97% |
| Glenda | 1/10 | 61 days | 42% |
| Ann | 9/10 | 245 days | 100% |
| Tom B | 8/10 | 274 days | 98% |
| Drew | 3/10 | 274 days | 54% |
| Tine Warner | 10/10 | 305 days | 99% |
| Nicole Zathey | 10/10 | 305 days | 99% |
| Carolyn | 9/10 | 336 days | 97% |
| tortuga | 8/10 | 366 days | 95% |
| Susan | 9/10 | 489 days | 89% |
| Daisy | 8/10 | 611 days | 81% |
| Matthew | 10/10 | 611 days | 82% |
| AMR | 10/10 | 670 days | 78% |
| Tom | 9/10 | 670 days | 77% |
| Rugby | 8/10 | 762 days | 68% |
| Cem P T | 8/10 | 854 days | 60% |
| Jenny | 8/10 | 945 days | 50% |
| Julie Hampton | 10/10 | 1066 days | 39% |
| EvaBelle | 6/10 | 1066 days | 34% |
| Felipe | 5/10 | 1219 days | 21% |
| Dr.A | 10/10 | 1341 days | 19% |
| Ray | 8/10 | 1369 days | 17% |
| Daniel | 10/10 | 1492 days | 12% |
| Karin | 6/10 | 1735 days | 5% |
| Lua | 10/10 | 1797 days | 5% |
| FZ | 8/10 | 1797 days | 5% |
| EmStems | 7/10 | 1888 days | 5% |
| Tarsha | 5/10 | 1919 days | 4% |
| Keith & Kay Finlayson | 10/10 | 1919 days | 5% |
| Arndt | 9/10 | 1950 days | 5% |
| Aaron | 10/10 | 2011 days | 5% |
| Brice | 6/10 | 2072 days | 4% |
| Therese | 10/10 | 2100 days | 4% |
| Flying Kiwi | 9/10 | 2131 days | 4% |
| Mike Fricker | 7/10 | 2223 days | 4% |
| Greg Southcombe | 8/10 | 2315 days | 4% |
| Cefa | 8/10 | 2376 days | 4% |
| Jill Grimwood | 9/10 | 2457 days | 2% |
| Jo Dawson | 7/10 | 2696 days | 3% |
| Greg | 9/10 | 2738 days | 3% |
| Harriet Smith | 9/10 | 2793 days | 3% |
| Christine Hurring | 9/10 | 2936 days | 3% |
| Beth Goodrich | 8/10 | 3026 days | 3% |
| Daniel Campbell | 7/10 | 3113 days | 2% |
| Jan mentink | 7/10 | 3360 days | 2% |
| Andreas Knipper | 6/10 | 3373 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3532 days | 2% |
| Lindsay Berquist | 10/10 | 3837 days | 1% |
| Jade Fleming | 7/10 | 4049 days | 0% |
| Armand Poulain | 6/10 | 4269 days | 0% |
| geoffs | 9/10 | 4506 days | 1% |
| Kirbyfamily | 8/10 | 4597 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Caroline Bay does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.31% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.