Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Caroline Bay.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

CC
Cymen Crick's avatar

Cymen Crick

Rankers Owner

Caroline Bay

Valid Reviews

62 Valid Reviews

The Caroline Bay experience has a total of 62 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Within these 62 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 62 valid reviews:

Rating Count Percentage
10/10 13
21%
9/10 12
19%
8/10 13
21%
7/10 8
13%
6/10 5
8%
5/10 4
6%
4/10 0
0%
3/10 2
3%
2/10 0
0%
1/10 5
8%

74.03% Average

The raw data average (mean) for all the Caroline Bay valid reviews is 74.03% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

73.15%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Debyron 7/10 51 days 93%
Elise 1/10 51 days 40%
Niels 3/10 51 days 54%
Josephbailey1991@outlook.com 1/10 51 days 40%
Ellen 10/10 82 days 100%
Vivi 5/10 82 days 76%
Jamp pollock 1/10 82 days 40%
Shirley Bishop 1/10 82 days 40%
Alex 5/10 82 days 76%
Nancy Campbell 8/10 112 days 98%
Sebastian 7/10 143 days 92%
Glenda 1/10 173 days 40%
Ann 9/10 357 days 92%
Tom B 8/10 386 days 90%
Drew 3/10 386 days 50%
Tine Warner 10/10 417 days 90%
Nicole Zathey 10/10 417 days 90%
Carolyn 9/10 448 days 88%
tortuga 8/10 478 days 86%
Susan 9/10 601 days 79%
Daisy 8/10 723 days 69%
Matthew 10/10 723 days 70%
AMR 10/10 782 days 65%
Tom 9/10 782 days 65%
Rugby 8/10 874 days 55%
Cem P T 8/10 966 days 46%
Jenny 8/10 1057 days 38%
Julie Hampton 10/10 1178 days 29%
EvaBelle 6/10 1178 days 25%
Felipe 5/10 1331 days 14%
Dr.A 10/10 1453 days 13%
Ray 8/10 1481 days 11%
Daniel 10/10 1604 days 7%
Karin 6/10 1847 days 4%
Lua 10/10 1909 days 4%
FZ 8/10 1909 days 4%
EmStems 7/10 2000 days 4%
Tarsha 5/10 2031 days 3%
Keith & Kay Finlayson 10/10 2031 days 4%
Arndt 9/10 2062 days 4%
Aaron 10/10 2123 days 4%
Brice 6/10 2184 days 3%
Therese 10/10 2212 days 4%
Flying Kiwi 9/10 2243 days 4%
Mike Fricker 7/10 2335 days 3%
Greg Southcombe 8/10 2427 days 3%
Cefa 8/10 2488 days 3%
Jill Grimwood 9/10 2569 days 2%
Jo Dawson 7/10 2808 days 2%
Greg 9/10 2850 days 3%
Harriet Smith 9/10 2905 days 2%
Christine Hurring 9/10 3048 days 2%
Beth Goodrich 8/10 3138 days 2%
Daniel Campbell 7/10 3225 days 2%
Jan mentink 7/10 3472 days 1%
Andreas Knipper 6/10 3485 days 1%
Nyla and Alan Ramsay 9/10 3644 days 1%
Lindsay Berquist 10/10 3949 days 0%
Jade Fleming 7/10 4161 days 0%
Armand Poulain 6/10 4381 days 0%
geoffs 9/10 4618 days 1%
Kirbyfamily 8/10 4709 days 1%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Caroline Bay does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

5.42% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

79%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.