Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cape Palliser.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cape Palliser
Valid Reviews
62 Valid Reviews
The Cape Palliser experience has a total of 66 reviews. There are 62 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 62 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
45% |
| 9/10 | 21 |
|
34% |
| 8/10 | 9 |
|
15% |
| 7/10 | 3 |
|
5% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.61% Average
The raw data average (mean) for all the Cape Palliser valid reviews is 91.61% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 62 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
33% |
| 9/10 | 3 |
|
25% |
| 8/10 | 2 |
|
17% |
| 7/10 | 2 |
|
17% |
| 6/10 | 1 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.83% Average
The raw data average (mean) for all the Cape Palliser face-to-face reviews is 85.83% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Terry | 10/10 | 305 days | 100% |
| Ae Marika | 10/10 | 305 days | 100% |
| Davespg | 9/10 | 336 days | 98% |
| Jan | 9/10 | 336 days | 98% |
| Adel | 8/10 | 397 days | 94% |
| @saltyskin | 10/10 | 519 days | 89% |
| Mechthild Wilkowski | 9/10 | 611 days | 82% |
| Nicola Tuschwitz | 9/10 | 670 days | 78% |
| Marc | 9/10 | 670 days | 78% |
| Stefanie | 9/10 | 792 days | 67% |
| Mike | 9/10 | 1127 days | 34% |
| Ae Marika | 10/10 | 1157 days | 32% |
| Stubby | 10/10 | 1341 days | 19% |
| AMR | 10/10 | 1400 days | 16% |
| Mark Dalgety | 9/10 | 1400 days | 16% |
| Marine | 10/10 | 1400 days | 16% |
| Rob | 10/10 | 1400 days | 16% |
| Finlay | 10/10 | 1522 days | 11% |
| Zae | 8/10 | 1553 days | 9% |
| Stefan Hohmann | 8/10 | 1735 days | 5% |
| Traveler | 10/10 | 1858 days | 5% |
| Andy and Julia | 9/10 | 2041 days | 4% |
| BER&GENE | 9/10 | 2100 days | 4% |
| Kevin | 10/10 | 2100 days | 4% |
| Niven | 8/10 | 2100 days | 4% |
| Maë | 10/10 | 2162 days | 4% |
| Thomas Mende | 9/10 | 2192 days | 4% |
| Brian Warburton | 10/10 | 2253 days | 4% |
| Phil | 8/10 | 2376 days | 4% |
| Sarah | 9/10 | 2406 days | 4% |
| Becky | 10/10 | 2406 days | 4% |
| Boguslaw MAKIELLO | 9/10 | 2420 days | 3% |
| Simon Springett | 10/10 | 2460 days | 4% |
| Look Out | 9/10 | 2465 days | 4% |
| Ronald Daigneault | 10/10 | 2520 days | 2% |
| Lukas and Katka | 9/10 | 2552 days | 3% |
| Leonie Scholten | 10/10 | 2637 days | 3% |
| Lizzy Cobeldick | 9/10 | 2648 days | 3% |
| Mara Schneider | 10/10 | 2865 days | 3% |
| Saskia Ruttor | 10/10 | 2908 days | 3% |
| Craig Workman | 9/10 | 2936 days | 2% |
| Connie Hopper | 7/10 | 3122 days | 2% |
| Chloe Grand | 9/10 | 3230 days | 2% |
| Geordie Zimmermanster | 10/10 | 3238 days | 2% |
| Marianne Leclerco | 8/10 | 3262 days | 1% |
| Reinout Schrijver | 8/10 | 3493 days | 1% |
| Tatiana Rochereau | 8/10 | 3580 days | 1% |
| Radek Ouhel | 10/10 | 3591 days | 1% |
| Graeme | 10/10 | 3591 days | 1% |
| Cherie Marshall | 10/10 | 3607 days | 1% |
| Antoine Lerin | 7/10 | 3615 days | 1% |
| Lois Moreland | 10/10 | 3622 days | 1% |
| Lea Darotchetche | 9/10 | 3788 days | 1% |
| Pavel Macek | 8/10 | 3869 days | 0% |
| Zuzana Holubova | 7/10 | 3869 days | 0% |
| Christopher Buch Madsen | 10/10 | 3893 days | 0% |
| Stephen Revah | 10/10 | 3895 days | 0% |
| Arnaud Memay | 6/10 | 3950 days | 0% |
| David Restell | 10/10 | 4141 days | 0% |
| Mike and Caroline | 9/10 | 4232 days | 0% |
| Johann Maier | 10/10 | 4641 days | 0% |
| Boule_de_gomme | 9/10 | 4810 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Cape Palliser does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.